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Dell Inspiron 13 7000 2-in-1, Service Manual

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Dell Inspiron 13 7000 2-in-1 Service Manual Download Page 140

Memory

The Inspiron 17-7778 has two SODIMM (RAM) slots, which are accessible by 
removing the base cover. Your computer supports 4 GB, 8 GB, 12 GB, and 16 
GB dual-channel DDR4 memory of up to 2133 MHz.

Checking the system memory in Windows

1 

Click or tap 

Start

 

.

2 

Select 

Settings

 

.

3 

Click or tap 

System

 → 

About

.

Checking the system memory in BIOS setup program

1 

Turn on or restart your computer.

2 

Press F2 when the Dell logo is displayed on the screen to enter the BIOS 

setup program.

3 

On the left pane, select 

Settings

 → 

General

 → 

System Information

.

The memory information is displayed on the right pane.

Testing memory using ePSA

1 

Turn on or restart your computer.

2 

Press F12 after the Dell logo is displayed on the screen to access the boot 

menu.

3 

Use the arrow keys to highlight the 

Diagnostics

 menu option and press 

Enter

.

4 

Follow the instructions on the screen to complete the ePSA Pre-boot 

System Assessment (PSA).

NOTE: If the operating system logo appears, wait until you see the 
desktop. Turn off your computer and try again.

Processors

The Inspiron 17-7778 is shipped with the following processor options:

• 6th generation Intel Core i5
• 6th generation Intel Core i7

140

Summary of Contents for Inspiron 13 7000 2-in-1

Page 1: ...Inspiron 17 7000 Series 2 in 1 Service Manual Computer Model Inspiron 17 7778 Regulatory Model P30E Regulatory Type P30E001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...your computer 16 Removing the base cover 17 Procedure 17 Replacing the base cover 19 Procedure 19 Removing the battery 20 Prerequisites 20 Procedure 20 Replacing the battery 22 Procedure 22 Post requisites 22 Removing the memory modules 23 Prerequisites 23 Procedure 24 Replacing the memory modules 26 Procedure 26 Post requisites 27 3 ...

Page 4: ...ive 33 Prerequisites 33 Procedure 33 Replacing the hard drive 36 Procedure 36 Post requisites 36 Removing the coin cell battery 37 Prerequisites 37 Procedure 37 Replacing the coin cell battery 39 Procedure 39 Post requisites 39 Removing the wireless card 40 Prerequisites 40 Procedure 40 Replacing the wireless card 42 Procedure 42 Post requisites 43 4 ...

Page 5: ...the speakers 47 Prerequisites 47 Procedure 47 Replacing the speakers 49 Procedure 49 Post requisites 49 Removing the status light board 50 Prerequisites 50 Procedure 51 Replacing the status light board 53 Procedure 53 Post requisites 53 Removing the touch pad 54 Prerequisites 54 Procedure 54 Replacing the touch pad 58 Procedure 58 Post requisites 58 5 ...

Page 6: ...e 62 Replacing the heat sink 64 Procedure 64 Post requisites 64 Removing the power adapter port 65 Prerequisites 65 Procedure 65 Replacing the power adapter port 67 Procedure 67 Post requisites 67 Removing the power and volume buttons board 68 Prerequisites 68 Procedure 68 Replacing the power and volume buttons board 70 Procedure 70 Post requisites 70 6 ...

Page 7: ...s 75 Procedure 75 Replacing the I O board 77 Procedure 77 Post requisites 77 Removing the display assembly 78 Prerequisites 78 Procedure 78 Replacing the display assembly 82 Procedure 82 Post requisites 82 Removing the system board 83 Prerequisites 83 Procedure 83 Replacing the system board 88 Procedure 88 Post requisites 89 Entering the Service Tag in the BIOS setup program 89 7 ...

Page 8: ...5 Replacing the palm rest 97 Procedure 97 Post requisites 97 Removing the display panel 98 Prerequisites 98 Procedure 98 Replacing the display panel 101 Procedure 101 Post requisites 101 Removing the display back cover and antenna assembly 102 Prerequisites 102 Procedure 102 Replacing the display back cover and antenna assembly 104 Procedure 104 Post requisites 104 8 ...

Page 9: ...08 Procedure 108 Replacing the touch screen board 110 Procedure 110 Post requisites 110 Removing the sensor board 111 Prerequisites 111 Procedure 111 Replacing the sensor board 113 Procedure 113 Post requisites 113 Removing the display cable 114 Prerequisites 114 Procedure 114 Replacing the display cable 116 Procedure 116 Post requisites 116 Flashing the BIOS 117 9 ...

Page 10: ...122 HDMI 123 Connecting to external display devices 123 Graphics 124 Downloading the graphics driver 125 Identifying the display adapter 125 Changing the display settings in Intel HD Graphics Control Panel 126 Intel WiDi 126 Downloading the WiDi application 127 Setting up the wireless display 127 USB 128 Downloading the USB 3 0 driver 128 Enabling or disabling the USB in BIOS setup program 128 Fix...

Page 11: ...entifying the touch pad 137 Touch pad gestures 137 Power adapter 137 Battery 138 Chipset 138 Downloading the chipset driver 138 Identifying the chipset 139 Memory 140 Checking the system memory in Windows 140 Checking the system memory in BIOS setup program 140 Testing memory using ePSA 140 Processors 140 Identifying the processors in Windows 141 Checking the processor usage in the task manager 14...

Page 12: ...el Wireless 3165 Wi Fi and Bluetooth drivers 147 BIOS overview 148 Entering the BIOS setup program 148 Boot menu 148 Boot menu enhancements 148 Timing key sequences 148 System diagnostic lights 150 Getting help and contacting Dell 152 Self help resources 152 Contacting Dell 153 12 ...

Page 13: ...Windows 7 Click or tap Start Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all cables such as telephone cables network cables and so on from your computer 5 Disconnect all attached devices and peripherals such as key...

Page 14: ...Dell is not covered by your warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm...

Page 15: ... Plastic scribe 15 ...

Page 16: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 16 ...

Page 17: ...our computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 2 Remove the screws that secure the base cover to the palm rest assembly 1 screws 12 2 base cover 17 ...

Page 18: ...3 Using your fingertips pry the base cover off the palm rest assembly 1 palm rest assembly 2 base cover 18 ...

Page 19: ...ur computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the base cover with the palm rest assembly and snap it into place 2 Replace the screws that secure the base cover to the palm rest assembly 19 ...

Page 20: ...uter After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the battery cable from the system board 2 Remove the screws that secure the battery to the palm rest assembly 20 ...

Page 21: ...3 Lift the battery off the palm rest assembly 1 battery cable 2 screws 4 3 battery 4 palm rest assembly 4 Press and hold the power button for five seconds to ground the system board 21 ...

Page 22: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the screws that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post requisites ...

Page 23: ...er and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 23 ...

Page 24: ...e 1 Lift the Mylar to access the memory module 1 memory module 2 Mylar 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 24 ...

Page 25: ...3 Slide and remove the memory module from the memory module slot 1 securing clips 2 2 memory module 3 memory module slot 25 ...

Page 26: ...ng inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Lift the Mylar to access the memory module slot 2 Align the notch on the memory module with the tab on the memory module slot 26 ...

Page 27: ... at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it 1 memory module 2 memory module slot 3 notch 4 tab 5 Mylar Post requisites 1 Replace the battery 27 ...

Page 28: ...2 Replace the base cover 28 ...

Page 29: ...side your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove...

Page 30: ...2 Slide and remove the solid state drive from the solid state drive slot 1 screw 2 solid state drive 3 solid state drive slot 30 ...

Page 31: ...low the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive firmly into the s...

Page 32: ...olid state drive and replace the screw that secures the solid state drive to the palm rest assembly 1 screw 2 notch 3 tab 4 solid state drive 5 solid state drive slot Post requisites 1 Replace the battery 2 Replace the base cover 32 ...

Page 33: ...ety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screws that secure the hard drive assembly to t...

Page 34: ...3 Lift the hard drive assembly along with its cable off the palm rest assembly 1 screws 3 2 hard drive assembly 3 palm rest assembly 4 hard drive cable 5 pull tab 34 ...

Page 35: ...om the hard drive assembly 1 hard drive assembly 2 interposer 5 Remove the screws that secure the hard drive bracket to the hard drive 6 Lift the hard drive bracket off the hard drive 1 screws 4 2 hard drive 3 hard drive bracket 35 ...

Page 36: ...CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the screws that secure the hard drive bracket to the hard drive 3 Connect the interposer to the hard drive assembly 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest assembly 5 ...

Page 37: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Remove the battery Procedur...

Page 38: ...2 Peel the coin cell battery off the palm rest assembly 1 coin cell battery cable 2 coin cell battery 3 I O board 4 palm rest assembly 38 ...

Page 39: ...r After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Connect the coin cell battery cable to the I O board Post requisites 1 Replace the battery 2 Replace the base cover 39 ...

Page 40: ...ow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screw that secures the wireless card bracket to the wireless card and palm rest assembly 2 Remove the wireless card bracket and disconnect the antenna ...

Page 41: ...3 Slide and remove the wireless card from the wireless card slot 1 screw 2 wireless card bracket 3 wireless card slot 4 wireless card 5 antenna cables 2 41 ...

Page 42: ...CAUTION To avoid damage to the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Insert the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Connectors on the ...

Page 43: ...he wireless card bracket to the wireless card and palm rest assembly 1 tab 2 notch 3 wireless card slot 4 wireless card 5 antenna cables 2 6 wireless card bracket 7 screw Post requisites 1 Replace the battery 2 Replace the base cover 43 ...

Page 44: ...de your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latches and disconnect the keyboard cables keyboard backlight cable status light board cable and the touch pad cable from the keyboa...

Page 45: ...pry out the keyboard daughter board from the palm rest assembly 1 keyboard cables 2 2 keyboard backlight cable 3 touch pad cable 4 latches 5 5 status light board cable 6 plastic scribe 7 keyboard daughter board 8 palm rest assembly 45 ...

Page 46: ... inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the keyboard daughter board to the palm rest assembly 2 Slide the keyboard cables keyboard backlight cable status light board cable and the touch pad cable into their respective connectors on the keyboard daughter board and close the latches to secur...

Page 47: ...ing inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the speaker cable from the system board 2 Remove the speaker cable from the routing guides on the palm rest assembly 47 ...

Page 48: ...3 Remove the speakers from the alignment posts and lift the speakers off the palm rest assembly 1 speaker cable 2 routing guides 2 3 palm rest assembly 4 alignment posts 4 5 speakers 2 48 ...

Page 49: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts on the palm rest assembly place the speakers on the palm rest assembly 2 Route the speaker cable through the routing guides on the palm rest assembly 3 Connect the speaker cable to the system board Post requisites 1...

Page 50: ...uter and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 50 ...

Page 51: ... speaker cable 2 routing guides 2 2 Open the latch and disconnect the status light board cable from the keyboard daughter board 3 Remove the speaker cable from the routing guides on the palm rest assembly 4 Peel off the foam that secures the status light board to the palm rest assembly 51 ...

Page 52: ...5 Slide the status light board under the speaker cable and lift the status light board off the palm rest assembly 1 foam 2 speaker cable 3 status light board 4 status light board cable 5 latch 52 ...

Page 53: ...Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the status light board under the speaker cable 2 Place the status light board into the slot on the palm rest assembly 3 Adhere the foam that secures the status light board to the palm rest assembly 4 Slide the status light board cable into the connector on the keyboard daughter board and close the latch to secure the cabl...

Page 54: ...side your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the status light board Procedure 1 Open the latches and then disconnect the keyboard cable from the keyboard daughter board and the system boa...

Page 55: ...the keyboard daughter board and the touch pad assembly 1 keyboard cable 2 latches 4 3 touch pad cable 3 Peel off the tapes that secure the touch pad assembly to the palm rest assembly 4 Remove the screws that secure the touch pad bracket to the palm rest assembly 55 ...

Page 56: ...5 Lift the touch pad bracket off the palm rest assembly 1 tapes 2 2 screws 5 3 palm rest assembly 4 touch pad bracket 6 Remove the screws that secure the touch pad to the palm rest assembly 56 ...

Page 57: ...7 Lift the touch pad off the palm rest assembly 1 screws 4 2 palm rest assembly 3 touch pad 57 ...

Page 58: ...lm rest assembly 2 Replace the screws that secure the touch pad to the palm rest assembly 3 Align the screw holes on the touch pad bracket with the screw holes on the palm rest assembly 4 Replace the screws that secure the touch pad bracket to the palm rest assembly 5 Adhere the tapes that secure the touch pad assembly to the palm rest assembly 6 Slide both ends of the touch pad cable into their r...

Page 59: ...ow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screws that secure the fan to the palm rest assembly 2 Disconnect the fan cable from the system board 3 Peel off tape that secures the fan cable to the...

Page 60: ...4 Lift the fan off the palm rest assembly 1 screws 2 2 fan 3 tape 4 fan cable 60 ...

Page 61: ... instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest assembly 2 Replace the screws that secure the fan to the palm rest assembly 3 Connect the fan cable to the system board Post requisites 1 Replace the batter...

Page 62: ... page at www dell com regulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Remo...

Page 63: ...2 Lift the heat sink off the system board 1 heat sink 2 captive screws 7 3 system board 63 ...

Page 64: ...ct alignment of the heat sink can damage the system board and processor NOTE The original thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the heat sink with the screw hol...

Page 65: ...g inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw that secures the power adapter port to the palm rest a...

Page 66: ...3 Lift the power adapter port off the palm rest assembly 1 power adapter port cable 2 screw 3 power adapter port 4 palm rest assembly 66 ...

Page 67: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power adapter port into the slot on the palm rest assembly 2 Align the screw hole on the power adapter port with the screw hole on the palm rest assembly 3 Replace the screw that secures the power adapter port to the palm rest assembly 4 Connect the power adapter por...

Page 68: ...the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the coin cell battery Procedure 1 Peel off the tape that secures the power and volume buttons board cable to the palm rest assembly 2 Disconnect the power and volume buttons board cable from the I O board 3 Remove the power and volume buttons board cable fro...

Page 69: ...5 Lift the power and volume buttons board off the palm rest assembly 1 power and volume buttons board cable 2 tape 3 screw 4 power and volume buttons board 5 palm rest assembly 6 routing guides 2 69 ...

Page 70: ...gulatory_compliance Procedure 1 Align the screw hole on the power and volume buttons board with the screw hole on the palm rest assembly 2 Replace the screw that secures the power and volume buttons board to the palm rest assembly 3 Route the power and volume buttons board cable through the routing guides on the palm rest assembly 4 Connect the power and volume buttons board cable to the I O board...

Page 71: ...ing inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the heat sink Procedure 1 Remove the screws from the graphics daughter board brackets that secure the graphics daughter board to the sys...

Page 72: ...aughter board brackets off the palm rest assembly 1 screws 4 2 graphics daughter board brackets 2 3 system board 4 palm rest assembly 3 Remove the screws that secure the graphics daughter board to the palm rest assembly 72 ...

Page 73: ...4 Lift the graphics daughter board off the palm rest assembly 1 graphics daughter board 2 screws 2 3 palm rest assembly 73 ...

Page 74: ...dell com regulatory_compliance Procedure 1 Align the screw holes on the graphics daughter board with the screw holes on the palm rest assembly 2 Replace the screws that secure the graphics daughter board to the palm rest assembly 3 Align the screw holes on the graphics daughter board brackets with the screw holes on the graphics daughter board and the system board 4 Replace the screws that secure ...

Page 75: ... the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card Procedure 1 Peel off the tape that secures the I O board cable to the I O board 2 Open the latch and disconnect the I O board cable from the I O board 3 Disconnect the power and volume buttons board cable from the I O board 4 Disconnect th...

Page 76: ...6 Lift the I O board off the palm rest assembly 1 I O board 2 tape 3 I O board cable 4 screw 5 palm rest assembly 6 latch 7 coin cell battery cable 8 power and volume buttons board cable 76 ...

Page 77: ... regulatory_compliance Procedure 1 Using the alignment posts place the I O board on the palm rest assembly 2 Align the screw holes on the I O board with the screw holes on the palm rest assembly 3 Replace the screws that secure the I O board to the palm rest assembly 4 Connect the power and volume buttons board cable and coin cell battery cable to the I O board 5 Connect the I O board cable to the...

Page 78: ...For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card Procedure 1 Peel off the tape that secures the antenna cables to the palm rest assembly 2 Peel off the tapes that secure the display cable and touch screen board cable to the system board 3 Open the latche...

Page 79: ...s 2 2 tape 3 palm rest assembly 4 touch screen board cable 5 display cable 6 tapes 2 7 latches 2 5 Turn the computer over and open the display as far as possible CAUTION Place the computer on a soft and clean surface to avoid scratching the display 6 Place the computer face down on a flat surface 79 ...

Page 80: ...7 Remove the screws that secure the display assembly to the palm rest assembly 1 display assembly 2 screws 4 3 display hinges 2 4 palm rest assembly 80 ...

Page 81: ...8 Lift the display assembly off the palm rest assembly 1 display assembly 81 ...

Page 82: ...lay assembly on the palm rest assembly 2 Align the screw holes on the display hinges with the screw holes on the palm rest assembly 3 Replace the screws that secure the display assembly to the palm rest assembly 4 Close the display and turn the computer over 5 Adhere the tape that secures the antenna cables to the palm rest assembly 6 Slide the display cable and the touch screen board cable into t...

Page 83: ...ng the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the heat sink 5 Remove...

Page 84: ... keyboard cable from the system board 6 Using the pull tab disconnect the hard drive cable from the system board 7 Disconnect the fan cable from the system board 8 Peel off the tape that secures the I O board cable to the system board 84 ...

Page 85: ... board cable from the system board 1 latches 2 2 display cable 3 touch screen board cable 4 tapes 2 5 power adapter port cable 6 speaker cable 7 latch 8 keyboard cable 9 pull tab 10 hard drive cable 11 I O board cable 12 tape 13 fan cable 85 ...

Page 86: ...graphics daughter board and the system board 11 Remove the screws that secure the I O bracket to the system board and the palm rest assembly 1 screws 6 2 graphics daughter board brackets 3 I O bracket 12 Remove the screws that secure the system board to the palm rest assembly 86 ...

Page 87: ...13 Lift the system board off the palm rest assembly 1 screws 4 2 system board 3 palm rest assembly 87 ...

Page 88: ...holes on the palm rest assembly 2 Replace the screws that secure the system board to the palm rest assembly 3 Align the screw holes on the I O bracket with the screw holes on the system board and the palm rest assembly 4 Replace the screws that secure the I O bracket to the system board and the palm rest assembly 5 Align the screw holes on the graphics daughter board brackets with the screw holes ...

Page 89: ...eir respective connectors on the system board Post requisites 1 Replace the solid state drive 2 Replace the heat sink 3 Replace the memory modules 4 Replace the battery 5 Replace the base cover Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Serv...

Page 90: ...page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the solid state drive 5 Remove the wireless card 6 Remove the fan 7 Remove the display assembly 8 Remove the graphics daughter board 9 Remove the heat sink 10 Remove the I O board 11 Remove the power adapter port 12 Remove the system board Procedure 1 Remove th...

Page 91: ...mbly 1 keyboard bracket 2 palm rest assembly 3 screws 17 4 tape 4 Open the latches and disconnect the keyboard cable and keyboard backlight cable from the keyboard daughter board 5 Remove the screws that secure the keyboard to the palm rest assembly 91 ...

Page 92: ...6 Lift the keyboard off the palm rest assembly 1 keyboard 2 screws 18 3 keyboard cable 4 keyboard backlight cable 92 ...

Page 93: ...t cable into their respective connectors on the keyboard daughter board and close the latches to secure the cables 3 Replace the screws that secure the keyboard to the palm rest assembly 4 Align the screw holes on the keyboard bracket with the screw holes on the palm rest assembly 5 Replace the screws that secure the keyboard bracket to the palm rest assembly 6 Adhere the tapes that secure the key...

Page 94: ...11 Replace the battery 12 Replace the base cover 94 ...

Page 95: ... Remove the memory modules 4 Remove the coin cell battery 5 Remove the solid state drive 6 Follow the procedure from step 1 to step 3 in Removing the hard drive 7 Remove the wireless card 8 Remove the fan 9 Remove the status light board 10 Remove the touch pad 11 Remove the display assembly 12 Remove the graphics daughter board 13 Remove the heat sink 14 Remove the I O board 15 Remove the keyboard...

Page 96: ...1 palm rest 96 ...

Page 97: ... requisites 1 Replace the system board 2 Replace the speakers 3 Replace the power and volume buttons board 4 Replace the power adapter port 5 Replace the keyboard daughter board 6 Replace the keyboard 7 Replace the I O board 8 Replace the heat sink 9 Replace the graphics daughter board 10 Replace the display assembly 11 Replace the touch pad 12 Replace the status light board 13 Replace the fan 14 ...

Page 98: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly Procedure 1 Remove the display cable from the routing guide inside the hinge cover 2 Using a plastic scribe release the tabs that secure the display ...

Page 99: ...a assembly 3 display panel assembly 4 display cable CAUTION Place the display panel assembly on a soft and clean surface to avoid scratching the display 4 Turn the display panel assembly over and place it on a flat surface with the display facing down 5 Remove the camera 6 Remove the touch screen board 7 Remove the sensor board 99 ...

Page 100: ...8 Remove the display cable After performing the above steps we are left with the display panel 1 display panel 100 ...

Page 101: ...atory_compliance Procedure 1 Place the display panel on a flat surface 2 Replace the display cable 3 Replace the sensor board 4 Replace the touch screen board 5 Replace the camera 6 Turn the display panel assembly over 7 Route the display cable through the routing guide inside the hinge cover 8 Align the tabs on the display panel assembly with the slots on the display back cover and antenna assemb...

Page 102: ...instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 3 in Removing the display panel Procedure After performing all the prerequisites ...

Page 103: ...1 display back cover and antenna assembly 103 ...

Page 104: ...r follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back cover and antenna assembly on a flat surface Post requisites 1 Follow the procedure from step 6 to step 8 in Replacing the display panel 2 Replace the display assembly 3 Replace the wireless car...

Page 105: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 4 in Removing the display panel Procedure 1 Using a plastic scribe gently pry the camera module off the d...

Page 106: ...3 Disconnect the camera cable from the camera module 1 display panel assembly 2 plastic scribe 3 camera module 4 camera cable 106 ...

Page 107: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the camera cable to the camera module 2 Turn the camera module over 3 Using the alignment post adhere the camera to the display panel assembly Post requisites 1 Follow the procedure from step 6 to step 8 in Replacing the display panel 2 Replace the display assembly ...

Page 108: ...r computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 4 in Removing the display panel Procedure 1 Peel off the tapes that secure the display cables to the touch screen board 2...

Page 109: ...3 Pry the touch screen board off the tabs on the display panel assembly 1 tabs 2 2 tape 3 touch screen board 4 display cables 3 5 latches 3 6 tape 109 ...

Page 110: ... www dell com regulatory_compliance Procedure 1 Align the touch screen board with the tabs on the display panel assembly and snap the touch screen board in place 2 Slide the display cables into their respective connectors on the touch screen board and close the latches to secure the cables 3 Adhere the tapes that secure the display cables to the touch screen board Post requisites 1 Follow the proc...

Page 111: ...es see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 4 in Removing the display panel Procedure 1 Remove the screw that secures the sensor board to the display panel assembly 2 Peel off the tape that secures the se...

Page 112: ...4 Lift the sensor board off the display panel assembly 1 sensor board 2 screw 3 tape 4 sensor board cable 5 latch 112 ...

Page 113: ...tory_compliance Procedure 1 Align the sensor board on the display panel assembly and snap the sensor board in place 2 Slide the sensor board cable into the connector on sensor board and press down the latch to secure the cable 3 Adhere the tape that secures the sensor board cable to the sensor board 4 Replace the screw that secures the sensor board to the display panel assembly Post requisites 1 F...

Page 114: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 4 in Removing the display panel 6 Remove the touch screen board Procedure 1 Peel off the tapes that secure the display cable to the display panel assembly and se...

Page 115: ...3 Lift the display cable off the display panel assembly 1 display panel assembly 2 latches 2 3 display cables 2 4 tapes 2 115 ...

Page 116: ...pliance home page at www dell com regulatory_compliance Procedure 1 Slide the display cable into their respective connectors on the display panel assembly and sensor board and close the latches to secure the cable 2 Adhere the tapes that secure the display cable to the display panel assembly and sensor board Post requisites 1 Replace the touch screen board 2 Follow the procedure from step 6 to ste...

Page 117: ...ave the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click or tap Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS...

Page 118: ...have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Audio 6 Click or tap Download to download the audio driver for your computer 7 After the download is complete navigate to the folder where you saved the audio driver file 8 Double click or double tap the audio driver file icon...

Page 119: ...f 1280 x 720 HD resolution at 30 FPS The camera has built in digital array microphones The depth sensing feature of the camera enhances security when paired with Windows Hello NOTE You must replace the camera module if you encounter any issues with the built in microphones Identifying the webcam in device manager 1 On the taskbar click or tap the search box and then type Device Manager 2 Click or ...

Page 120: ... with your computer which contains the Dell Webcam Central software If you do not have the software you can download it by registering through My Account on the Dell website NOTE The Dell Webcam Central is not available for download from the support site or the resource CD 120 ...

Page 121: ...select Display settings 2 Drag or swipe the Adjust brightness level slider to adjust the brightness You can press F11 to decrease brightness and F12 to increase brightness Changing the screen resolution 1 Right click or touch and hold on your desktop and select Display settings 2 Click or tap Advanced display settings 3 Select the appropriate resolution from the drop down list 121 ...

Page 122: ...splay can also be rotated using the following key combinations Ctrl Alt Up arrow key Rotate to 0 Degrees Ctrl Alt Right arrow key Rotate to 90 Degrees Ctrl Alt Down arrow key Rotate to 180 Degrees Ctrl Alt Left arrow key Rotate to 270 Degrees Cleaning the display CAUTION Do not use substances such as alcohol chemicals or household cleaners for cleaning the display 122 ...

Page 123: ...rcular motions to remove any dust or dirt particles 3 Let the display dry thoroughly before turning it on HDMI The Inspiron 17 7778 supports HDMI to connect a TV or another HDMI in enabled device It provides video and audio output The HDMI port is located on the left side of your computer NOTE Appropriate converters sold separately are required to connect standard DVI and DisplayPort devices Conne...

Page 124: ...lowing display modes PC screen only Duplicate Extend Second screen only NOTE For more information see the document that shipped with your display device Graphics The Inspiron 17 7778 is shipped with the following options 124 ...

Page 125: ...lick or tap Drivers downloads Find it myself 5 Scroll down the page and expand Video 6 Click or tap Download to download the graphics driver for your computer 7 After the download is complete navigate to the folder where you saved the graphics driver file 8 Double click or double tap the graphics driver file icon and follow the instructions on the screen Identifying the display adapter 1 On the ta...

Page 126: ...splay feature allows you to share your computer display with a compatible TV without using cables You must connect a wireless display adapter to your TV before setting up the wireless display To check if your TV supports this feature see the documentation that is shipped with the TV The following table provides the basic system requirements for a wireless display Processor 2nd generation Intel Cor...

Page 127: ...application for your computer 7 After the download is complete navigate to the folder where you saved the WiDi application file 8 Double click or double tap the application file icon and follow the instructions on the screen Setting up the wireless display 1 Turn on your computer NOTE Ensure that Wi Fi is enabled 2 Connect the wireless display adapter to the TV 3 Turn on the TV and the wireless di...

Page 128: ...ly browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click or tap Download to download the USB 3 0 driver for your computer 7 After the download is complete navigate to the folder where you saved the USB 3 0 driver file 8 Double click or double tap the driver file icon and follow the instructions on screen Enabling or disabli...

Page 129: ... screen to enter the BIOS setup program The BIOS setup program is displayed 3 On the left pane select Settings System Configuration USB Configuration The USB configuration is displayed on the right pane 4 Clear the Enable Boot Support check box to disable it 5 Save the settings and exit Wi Fi The Inspiron 17 7778 is shipped with Wi Fi 802 11ac Turning on or off Wi Fi NOTE There is no physical swit...

Page 130: ...er where you saved the Wi Fi driver file 8 Double click or double tap the driver file icon and follow the on screen instructions to install the driver Configuring the Wi Fi 1 Turn on Wi Fi For more information see Turning Wi Fi on or off 2 Swipe in from the right edge of the display or click or tap the Action Center icon on the taskbar to access the Action Center 3 Touch and hold Wi Fi and then cl...

Page 131: ...nter 2 Click or tap Bluetooth to turn Bluetooth on or off Pairing the Bluetooth enabled devices 1 Turn on Bluetooth For more information see Turning on or off Bluetooth 2 Swipe in from the right edge of the display or click or tap the Action Center icon on the taskbar to access the Action Center 3 Touch and hold Bluetooth and then click or tap Go to settings 4 Select the required Bluetooth device ...

Page 132: ...e Action Center 2 Touch and hold Bluetooth and then click or tap Go to settings 3 Click or tap the device you want to remove and then click or tap Remove device Transferring files between devices using Bluetooth 1 Swipe in from the right edge of the display or click or tap the Action Center icon on the taskbar to access the Action Center 2 Touch and hold Bluetooth and then click or tap Go to setti...

Page 133: ...you want to transfer Hard drive The following table shows the hard drive options available in Inspiron 17 7778 Options Dimensions SSD M 2 drive 2 5 inch drive HDD 2 5 inch drive Identifying the hard drive 1 On the taskbar click or tap the search box and then type Device Manager 2 Click or tap Device Manager The Device Manager window is displayed 3 Expand Disk drives 133 ...

Page 134: ...computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click or tap Download to download the media card reader driver for your computer 7 After the download is complete navigate to the folder where you saved the me...

Page 135: ...anguage 5 Choose the language you want to add and select a country for the language 6 Under Languages click or tap the language that you want to set as the default language 7 Click or tap Set as default Keyboard shortcuts Icons Description Mute audio Decrease volume Increase volume Play previous track chapter Play Pause Play next track chapter Switch to external display Search Toggle keyboard back...

Page 136: ...y lock End Home Page down Page up Touch pad The Inspiron 17 7778 is shipped with a Precision touch pad A precision touch pad is a new class of input device that provides high precision pointer input and gesture functionality Precision touch pads interact with the operating system directly without a driver The operating system handles the overall functionality of the touch pad and there are no sepa...

Page 137: ...d drops an item Slide to scroll Place two fingers on the touch pad and then slide Scrolls the page Pages can scroll left and right up and down or both Pinch or stretch to zoom Place two fingers on the touch pad and move them toward each other or away from each other Zooms out or zooms in on the touch pad Swipe for Action Center Swipe in from the right edge Opens the Action Center Swipe again to hi...

Page 138: ...part numbers from SPMD before replacing the power adapter Battery The Inspiron 17 7778 is shipped with the following battery options 3 cell 42 WHr smart lithium ion 4 cell 56 WHr smart lithium ion NOTE Batteries are covered for a period of one year from the invoice date unless stated otherwise in the invoice Chipset The chipset is virtually divided into two sections Northbridge and Southbridge All...

Page 139: ...ownload is complete navigate to the folder where you saved the chipset driver file 8 Double click or double tap the chipset driver file icon and follow the instructions on the screen Identifying the chipset 1 On the taskbar click or tap the search box and then type Device Manager 2 Click or tap Device Manager The Device Manager window is displayed 3 Expand System devices 139 ...

Page 140: ... the left pane select Settings General System Information The memory information is displayed on the right pane Testing memory using ePSA 1 Turn on or restart your computer 2 Press F12 after the Dell logo is displayed on the screen to access the boot menu 3 Use the arrow keys to highlight the Diagnostics menu option and press Enter 4 Follow the instructions on the screen to complete the ePSA Pre b...

Page 141: ...k or tap Device Manager The Device Manager window is displayed 3 Expand Processors Checking the processor usage in the task manager 1 Right click or double tap on the taskbar 2 Click or tap Task Manager The Task Manager window is displayed 3 Click or tap Performance tab to display the processor performance details 141 ...

Page 142: ...nents in your computer and access warranty information Device drivers Intel Dynamic Platform and Thermal Framework In the Device Manager check if the Intel Dynamic Platform and Thermal Framework is installed Install the driver updates from www dell com support Intel Chipset Software Installation Utility In the Device Manager check if the chipset driver is installed Install the Intel chipset update...

Page 143: ... if the video driver is installed Install the video driver update from www dell com support Intel Serial IO driver In the Device Manager check if the Intel Serial IO driver is installed Install the driver updates from www dell com support 143 ...

Page 144: ...144 ...

Page 145: ...Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support 145 ...

Page 146: ...Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support 146 ...

Page 147: ...ers In the Device Manager check if the network card driver is installed Install the driver updates from www dell com support In the Device Manager check if the Bluetooth driver is installed Install the driver updates from www dell com support 147 ...

Page 148: ...y CD ROM or hard drive Boot menu enhancements The boot menu enhancements are as follows Easier Access Press F12 to access the boot selection menu User Prompting The user is prompted to use the keystroke on the BIOS screen Diagnostics Options The boot menu includes the ePSA diagnostic options Timing key sequences The keyboard is not the first device initialized by Setup As a result if you press a k...

Page 149: ... The F2 Setup prompt appears at the top right corner of the screen during boot 149 ...

Page 150: ...Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery status light blinks amber along with beep codes indicating failures For example the power and battery status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until th...

Page 151: ...e Replace the LCD 3 1 CMOS battery failure Replace the CMOS battery 3 2 PCI or video card or chip failure Replace the CMOS battery 3 3 Recovery image not found Reimage the system 3 4 Recovery image found but invalid Reimage the system Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock i...

Page 152: ...ows 8 1 and Windows 10 In Windows search type Help and Support and press Enter Accessing help in Windows 7 Click Start Help and Support Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about you...

Page 153: ...see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 153 ...

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