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Getting Help

231

Thailand

International Access Code: 

001

Country Code: 

66

Technical Support

toll-free: 0880 060 07

Customer Service (Penang, Malaysia)

604 633 4949

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toll-free: 0880 060 09

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General Support

1-800-805-8035

Turks and Caicos Islands

General Support

toll-free: 1-866-540-3355

U.K. (Bracknell)

International Access Code: 

00

Country Code: 

44

City Code: 

1344

Website: 

support.euro.dell.com

Customer Care website: 

dell.co.uk/lca/customerservices

E-mail: [email protected]
Technical Support (Corporate/Preferred 

Accounts/PAD [1000+ employees])

0870 908 0500

Technical Support (direct/PAD and general)

0870 908 0800

Global Accounts Customer Care

01344 373 185

or 01344 373 186

Home and Small Business Customer Care 

0870 906 0010

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Preferred Accounts (500–5000 employees) 

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0870 907 4000

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01344 860 456

Uruguay

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toll-free: 000-413-598-2521

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Summary of Contents for GX240 - OptiPlex Pentium 4 1.8GHz 512MB 40GB CD Win2K

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell OptiPlex GX240 Systems User s Guide ...

Page 2: ...ed in this text Dell the DELL logo OptiPlex and Dell OpenManage are trademarks of Dell Computer Corporation Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows NT MS DOS and Windows are registered trademarks of Microsoft Corporation 3Comis a registered trademark of 3Com Corporation IBMis a registered trademark of International Business Machines Corporation NetWare an...

Page 3: ...al 14 1 About Your Computer Finding Information and Assistance 16 Front Panel 19 Front Panel Door 22 Speaker Headphone Connector 23 Power Button 23 Power Light 25 Floppy Drive Access Light 26 Hard Drive Access Light 26 Back Panel 26 Connecting Devices 29 Parallel Connector 30 Mouse Connector 30 USB Connectors 30 Integrated Network Adapter Connector 30 Network Cable Requirements 30 Line In Jack 31 ...

Page 4: ...mentation 41 Security 41 Chassis Intrusion Detection 41 Padlock Ring and Security Cable Slot 42 Password Protection 43 System Password 43 Setup Password 45 Disabling a Forgotten Password 47 Computer Settings 48 Entering System Setup 48 System Setup Screens 48 Changing the Boot Sequence During System Setup 51 Changing the Boot Sequence in System Setup 51 Additional System Setup Options 52 If You Ha...

Page 5: ...4 TAPI 86 Installing a TAPI Device 86 Installing a TAPI Sound Card 87 Memory 88 Installing DIMMs 88 Removing DIMMs 90 Microprocessor 91 Removing the Heat Sink or Heat Sink Blower Assembly 93 Removing the Microprocessor 97 Installing the Microprocessor 98 Replacing the Heat Sink or Heat Sink Blower Assembly 100 Front Panel Inserts 101 Removing Front Panel Inserts Small Form Factor and Small Desktop...

Page 6: ...ve and Reattaching Cables 132 CD DVD Drives 137 Detaching CD CD RW or DVD Drive Cables 138 Removing a CD CD RW or DVD Drive 141 Installing a CD CD RW or DVD Drive and Reattaching Cables 143 Battery 147 Replacing the Battery 148 4 Stand Removing the Computer Stand 152 Attaching the Computer Stand 153 5 Technical Specifications 6 Solving Problems Finding Solutions 164 Using the Dell OptiPlex Resourc...

Page 7: ...ware Conflicts 184 Computer Memory Problems 184 System Board Problems 185 Resetting a Damaged System Board 187 Dell Diagnostics 187 When to Use the Dell Diagnostics 187 Features 187 Before You Start Testing 188 Running the Dell Diagnostics 188 Advanced Testing 190 Advanced Testing Help Menu 192 Messages and Codes 192 Computer Messages 193 Computer Beep Codes 200 Warning Messages 202 Diagnostics Me...

Page 8: ...4 Product Information 214 Returning Items for Warranty Repair or Credit 214 Before You Call 215 Contacting Dell 217 8 Additional Information Regulatory Notices 236 FCC Notices U S Only 237 IC Notice Canada Only 239 CE Notice European Union 239 ENERGY STAR Compliance 240 Simplified Chinese Class A Warning Notice China Only 241 EN 55022 Compliance Czech Republic Only 242 VCCI Notice Japan Only 242 M...

Page 9: ... Settings Transfer Wizard 8 Application and Device Compatibility 9 Program Compatibility Wizard 9 System Restore 10 Using System Restore 11 Restore Process 12 Driver Rollback 13 User Accounts and Fast User Switching 14 How to Use Fast User Switching 14 What Happens When a Fast User Switch Occurs 15 Special Considerations With Fast User Switching 15 How to Turn Off Fast User Switching 16 How to Add...

Page 10: ...8 Contents ...

Page 11: ...use an extension cable use a 3 wire cable with properly grounded plugs To help avoid the potential hazard of electric shock do not use your computer during an electrical storm To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm If your computer includes a modem the cable us...

Page 12: ...n or tripped over Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug Do not spill food or liquids ...

Page 13: ... have a voltage selection switch on the back panel and automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage NOTICE To help avoid damaging a computer with a manual voltage selection switch set the switch for the voltage that most closely matche...

Page 14: ...l surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components 4 Disconnect your computer and devices including the monitor from their electrical outlets Also ...

Page 15: ...u can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD Do not remove components from their antistatic packing material until you are ready to ...

Page 16: ...s a lithium battery The lithium battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see Replacing the Battery Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site When Using Your Computer continued ...

Page 17: ...w w w d e l l c o m s u p p o r t d e l l c o m 1 S E C T IO N 1 About Your Computer Finding Information and Assistance Front Panel Back Panel Inside Your Computer ...

Page 18: ...the following tasks Diagnose a problem Install or reinstall drivers Obtain information on your computer and devices NOTE User documentation and drivers are already installed on your computer when shipped from Dell You can use this CD to access documentation reinstall drivers or run diagnostics tools You must boot your computer from this CD to run the diagnostics which may require changing your com...

Page 19: ...OTE The operating system CD may not include all the latest drivers for your computer If you reinstall your operating system use the ResourceCD to reinstall drivers for the devices shipped with your computer For more information about reinstalling your operating system see the operating system installation documentation that was shipped with your computer Operating system installation guide See the...

Page 20: ...gy papers service information Go to Dell Support website at support dell com and complete the one time registration Get help with general usage installation and troubleshooting questions Obtain answers to technical service and support questions Get the latest versions of the drivers for your computer Access documentation about your computer and devices Join online discussions with other Dell custo...

Page 21: ...the controls lights and features located on the front panel of the small form factor small desktop and small mini tower computers Small Form Factor Computer 1 USB connectors 2 2 headphone connector 3 hard drive access lights 4 power button 5 power light 1 2 3 4 5 ...

Page 22: ... About Your Computer w w w d e l l c o m s u p p o r t d e l l c o m Small Desktop Computer 1 front panel door 2 power button 3 power light 4 hard drive access light 5 floppy drive access light 1 2 3 4 5 ...

Page 23: ... Your Computer 21 Small Mini Tower Computer 1 removable drive panel 2 floppy drive access light 3 removable drive panel 4 hard drive access light 5 power button 6 power light 7 front panel door 2 1 3 4 5 6 7 ...

Page 24: ... the front panel door to access two Universal Serial Bus USB connectors and one headphone connector This door is removable if you remove it or accidentally knock it off its hinges it snaps back in place Small Desktop Computer 1 USB connectors 2 2 headphone connector 3 breakaway hinges 2 2 1 3 ...

Page 25: ...onnector Used to connect computer speakers headphones or other audio output devices This connector is amplified to support headphones Power Button The power button controls the computer s AC input power 1 breakaway hinges 2 2 USB connectors 2 3 headphone connector 2 1 3 ...

Page 26: ...Action Results Computer Turned On and ACPI Enabled Computer in Standby Mode Computer Turned Off Press power button Computer goes into standby mode or turns off depending on the operating system setup Computer turns on Boots and computer turns on Hold power button for 6 seconds Computer turns off Computer turns off Boots and computer turns on Pressing or holding the power button to shut down the co...

Page 27: ...nd blinks or remains solid to indicate different states normal and nonnormal The following are normal lights No light computer is in the off state S4 S5 or mechanical OFF Steady green normal operating state Blinking green low power state S1 or S3 Pressing or holding the power button to shut down the computer may result in data loss Use the power button to shut down the computer only if the operati...

Page 28: ...ertain USB devices also wake the computer from S3 and the action required varies by device Check your device documentation for details See Diagnostic Lights for a description of nonnormal indications Floppy Drive Access Light The floppy drive access light lights when the drive is reading data from or writing data to a floppy disk Wait until this light turns off before you remove the floppy from th...

Page 29: ...About Your Computer 27 Small Desktop Computer 1 PCI slots 2 2 AC adapter 2 1 ...

Page 30: ...28 About Your Computer w w w d e l l c o m s u p p o r t d e l l c o m Small Mini Tower Computer 1 AC adapter 2 AC voltage switch 3 AGP slot 4 PCI slots 4 2 1 3 4 ...

Page 31: ... to load device drivers into computer memory before they will work Always attach external devices while your computer is turned off Then turn on the computer before turning on any external devices unless the documentation for the device specifies otherwise If the computer does not seem to recognize the device try turning on the device before turning on the computer 1 parallel connector 8 serial co...

Page 32: ...computer from the S1 standby and S3 suspend to RAM states with a click Integrated Network Adapter Connector The network adapter which includes a Remote Wake Up feature has the following lights A yellow network activity light flashes when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state A dual colored link ...

Page 33: ...video graphics array VGA compatible monitor to your computer Serial Connectors Default port designations COM1 for port 1 and COM2 for port 2 You can reassign the serial connector s designation if you add an expansion card containing a serial connector using this designation If you set the computer s serial connectors to Auto in system setup and add an expansion card containing a serial connector c...

Page 34: ...are colorcoded green Small Form Factor Computer 1 hard drive 7 system board 2 3 5 inch floppy drive 8 power supply 3 CD DVD drive 9 AC power connector 4 cover release buttons 2 10 I O ports and connectors 5 internal speaker 11 padlock ring 6 chassis intrusion switch 12 heat sink and blower assembly 2 1 3 5 6 7 9 8 10 11 12 4 ...

Page 35: ...ctor 2 hard drive 9 padlock ring 3 internal speaker 10 I O ports and connectors 4 chassis intrusion switch 11 heat sink and blower assembly 5 expansion card cage 12 system board 6 power supply 13 3 5 inch floppy drive 7 expansion card slots 14 CD DVD drive 2 1 3 5 6 4 7 8 9 10 11 12 13 14 ...

Page 36: ...er release buttons 2 8 AC power connector 2 hard drive 9 padlock ring 3 internal speaker 10 microprocessor and airflow shroud 4 chassis intrusion switch 11 power supply 5 system board 12 3 5 inch floppy drive 6 expansion card slots 13 CD DVD drive 7 I O ports and connectors 2 1 3 5 6 4 7 8 9 10 11 12 13 ...

Page 37: ...About Your Computer 35 Cable Co lors Hard drive Blue Floppy drive Black CD DVD drive Orange USB Gray ATA or IDE Green Control panel Yellow CD audio Blue Computer audio Black ...

Page 38: ... e l l c o m s u p p o r t d e l l c o m System Board Components The following figure shows the principal connectors and components on the system board 7 1 9 10 2 3 4 5 6 8 11 12 13 15 17 18 19 20 21 14 16 22 23 24 25 26 27 28 29 30 ...

Page 39: ...gnostic lights 6 suspend to RAM light 21 serial 2 connector 7 PCI riser small mini tower computer only 22 parallel connector 8 standby power light 23 serial 1 connector 9 AGP connector 24 microprocessor and heat sink 10 PCI connectors 25 memory module DIMM connectors 11 CD audio connector 26 fan connector 12 telephony connector TAPI 27 main power connector 13 front audio connector 28 battery 14 mi...

Page 40: ...udio connector for onboard audio FRONTPANEL Front panel cable connector IDE1 Primary IDE interface connector IDE2 Secondary IDE interface connector KYBD_MOUSE Keyboard and mouse connectors CPU Microprocessor connector MODEM Telephony connector NIC_USB Integrated network adapter connector and USB connectors PAR_SER1_SER2 Parallel and serial connectors PCI1 PCI2 PCI3 and PCI4 PCI expansion card conn...

Page 41: ... t d e l l c o m 2 S E C T IO N 2 Advanced Features LegacySelect Technology Control Manageability Security Password Protection Computer Settings Additional System Setup Options Jumper Settings Software Installation and Configuration ...

Page 42: ... will take place after you reboot the computer Manageability Dell OpenManage IT Assistant Dell OpenManage IT Assistant is the premier Dell systems management application for configuring managing and monitoring computers and other devices on a corporate network IT Assistant employs the latest remote management technology to provide asset management configuration management event alert management an...

Page 43: ...rs which when set up on a network with IT Assistant are called managed systems For more information about Dell OpenManage Client Instrumentation see the Dell OpenManage Client Instrumentation User s Guide available on the Dell website Security The computer provides the following methods of physically securing the chassis Chassis Intrusion Detection Padlock Ring and Security Cable Slot Chassis Intr...

Page 44: ...abled No intrusion monitoring occurs and no messages appear NOTE When the setup password is enabled you must know the setup password before you can reset the Chassis Intrusion option Padlock Ring and Security Cable Slot Use one of the following methods to secure your computer Use a padlock alone or a padlock and looped security cable with the padlock ring A padlock alone prevents the computer from...

Page 45: ...ssigned or if you leave your computer unlocked so that someone can disable the password by changing a jumper setting anyone can access the data stored on your hard drive System Password settings in system setup Enabled a system password is assigned Disabled system password feature is disabled by a jumper setting on the system board NOTE You cannot change or enter a new system password if either of...

Page 46: ...the option heading changes to Verify Password followed by another empty 32 character field in square brackets 5 To confirm your password type it a second time and press Enter The password setting changes to Enabled Your system password is now set you can exit system setup and begin using your computer Password protection takes effect when you reboot the computer by turning the computer off and the...

Page 47: ... setup program and verify that Password Status is set to Unlocked 2 Reboot your computer to force it to prompt you for a system password 3 When prompted type the system password 4 Press Ctrl Enter to disable the existing system password instead of pressing Enter to continue with the normal operation of your computer 5 Confirm that Not Enabled is displayed for the System Password option If Not Enab...

Page 48: ...same as the system password NOTE If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password A change to Setup Password becomes effective immediately rebooting the computer is not required Operating Your Computer With a Setup Password Enabled When you start system setup the Setup Passwor...

Page 49: ...ases the existing password s 5 Enter system setup and verify that the password is disabled Proceed to step 6 if you want to assign a new password NOTE Before you assign a new system and or setup password you must replace the PSWD jumper plug to reenable the password feature CAUTION Before you open the computer cover see CAUTION Safety Instructions 6 Open the computer cover 7 Replace the PSWD jumpe...

Page 50: ...efore you use system setup you need to know the kind of floppy drive s and hard drive s installed in your computer If you are unsure of this information see the Manufacturing Test Report that was shipped with your computer and is located in the Dell Accessories folder Entering System Setup 1 Turn on or restart your computer 2 When Press F2 to Enter Setup appears in the upper right corner of the sc...

Page 51: ...creen Those you cannot change because they are set by the computer appear less bright When Enter appears to the right of an option title press Enter to access a popup menu of additional options Key functions a line of boxes across the bottom of all screens that lists keys and their functions within system setup Help press F1 for information in the currently highlighted option Sys te m Se tup Navi ...

Page 52: ...eld s pop up options menu cycles through the options in a field Exits system setup without rebooting the system and returns the system to the boot routine Exits system setup and reboots the system implementing any changes you have made Resets the selected option to its default setting Keys Action or ...

Page 53: ... long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again Option settings Normal The computer attempts to boot from the sequence of devices specified in system setup Diskette Drive The computer attempts to boot from the floppy drive If the computer finds a floppy in the drive that is not bootable an error message will appear If...

Page 54: ...ive If the computer does not find an operating system on the drive it attempts to boot from the next device in the list CD Drive The computer attempts to boot from the CD drive If the computer does not find a CD in the drive or if there is not an operating system on the CD the computer attempts to boot from the next device in the list MBA The system prompts you to press Ctrl Alt b at the Dell logo...

Page 55: ...t arrow key to increase the number in the highlighted field or press the left arrow key to decrease the number If you prefer you can type numbers in both the date and time fields The default for Auto Power On is Disabled CPU ID provides the manufacturer s identification code for the installed microprocessor CPU Information CPU Speed indicates the processor speed at which your computer boots Press ...

Page 56: ...e default setting is On If you do not want your computer to skip certain configurations and tests during boot you may set this option to Off Integrated Devices This option configures the following devices integrated with the system board Press Enter to configure these options as explained in the following subsections Sound determines whether the integrated audio controller is On or Off The default...

Page 57: ...h COM2 I O address 2F8h which shares IRQ3 with COM4 is remapped to COM4 I O address 2E8h NOTE When two COM connectors share an IRQ setting you can use either connector as necessary but you may not be able to use them both at the same time If you are running the Microsoft Windows 95 or IBM OS 2 operating system you cannot use both serial connectors at the same time If the second connector COM3 or C...

Page 58: ...ntroller With Auto the default selected the computer turns off the integrated floppy drive controller when necessary to accommodate a controller card installed in an expansion slot With Read Only selected nothing can be written to any floppy drive using the computer s integrated floppy drive controller The computer can still read from the drives When Read Only is selected Auto is also in effect me...

Page 59: ...ly to 84 key keyboards When Num Lock mode is activated the rightmost bank of keys on your keyboard provides the mathematical and numeric functions shown at the top of each key When Num Lock mode is turned off these keys provide cursor control functions shown by the label on the bottom of each key Memory Information indicates the amount of installed memory detected in your computer the computer mem...

Page 60: ...ive performance If You Have a Problem If the computer generates a drive error message the first time you boot your computer after you install an IDE drive your drive may not work with the automatic drive type detect feature Press Alt d in any hard drive field to set the hard drive autoconfiguration feature During POST the computer scans the IDE channels for supported devices and generates a summar...

Page 61: ... 4 Press Esc and then press Enter to save your changes and exit The computer reboots Jumper Settings The following figure shows the jumpers on the system board Sys te m Bo ard Jumpe rs NOTICE Make sure that your computer is turned off and unplugged before you change the jumper settings Otherwise damage to your computer or unpredictable results may occur To change a jumper setting pull the plug off...

Page 62: ...am works what hardware it requires and what its defaults are A program usually includes installation instructions in its accompanying documentation and a software installation routine on its program floppy disks or CD s The software installation routine assists you in transferring the appropriate program files to your computer s hard drive Installation instructions may provide details about how to...

Page 63: ...When you run the installation routine be prepared to respond to prompts for information about how your computer s operating system is configured what type of computer you have and what devices are connected to your computer ...

Page 64: ...62 Advanced Features w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 65: ...e l l c o m 3 S E C T IO N 3 Installing Upgrades Computer Cover Expansion Cards Expansion Card Cage Small Desktop Computer Only TAPI Memory Microprocessor Front Panel Inserts Internal Drives Hard Drives Floppy Drives CD DVD Drives Battery ...

Page 66: ...rotection of your equipment described in CAUTION Safety Instructions 2 Remove the padlock from the padlock ring if present NOTICE Do not open the cover if the computer is on the edge of a desk or table Doing so may cause the computer to tip over and fall Make sure that the computer is situated so that there is at least 12 inches of desk or table top for the cover to rest on 3 Press the two release...

Page 67: ...Installing Upgrades 65 Small Form Factor Computer Small Desktop Computer 1 security cable slot 2 padlock ring 3 release buttons one on each side 3 1 2 ...

Page 68: ...66 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m Small Mini Tower Computer 1 security cable slot 2 padlock ring 3 release buttons one on each side 3 1 2 ...

Page 69: ...ted over the drive cage they will prevent the cover from closing properly 2 Check to see that no tools or extra parts are left inside the computer 3 Close the cover by pivoting the cover down toward the back of the computer and into position Make sure that the release buttons click into place 4 If you are using a padlock to secure your computer reinstall the padlock 1 security cable slot 2 padlock...

Page 70: ...w profile 32 bit 33 megahertz MHz Peripheral Component Interconnect PCI card In the small desktop computer up to two 32 bit 33 MHz PCI cards In the small mini tower computer up to four 32 bit 33 MHz PCI cards All computers provide an expansion slot for one 32 bit accelerated graphics port AGP 4x card low profile in the small form factor and small desktop computers operating at 1 5 volts V ...

Page 71: ...on cards are not supported NOTICE Before disconnecting a device from the computer or removing a component from the system board verify that the standby power light on the system board has turned off Installing an Expansion Card CAUTION Before you perform this procedure see CAUTION Safety Instructions 1 AGP 4x card 2 low profile 32 bit PCI card 3 32 bit PCI card 1 2 3 ...

Page 72: ...tem board verify that the standby power light on the system board has turned off To locate this light see System Board Components 1 If you are replacing an expansion card remove the current driver for the expansion card from the operating system 2 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 3 Open the computer cover 4 If you have a smal...

Page 73: ...s 71 5 Press the lever on the expansion card retention arm and raise the retention arm Small Form Factor Computer 1 card edge connector 2 expansion card 3 hinged lever 4 retention arm 5 expansion card connector 1 2 3 4 5 ...

Page 74: ...w w d e l l c o m s u p p o r t d e l l c o m Small Desktop Computer 1 lever 5 card edge connector 2 retention arm 6 expansion card connector 3 filler bracket 7 riser board 4 expansion card 8 expansion card cage 5 4 8 6 1 2 3 7 ...

Page 75: ...ot only supports 1 5 V cards 7 If you are replacing an expansion card that is already installed in the computer remove the expansion card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 8 Prepare the expansion card for installation 1 expansion card 2 card edge connector 3 expansion card connector 4 retention arm 5 lever 1 ...

Page 76: ...ock be sure to unplug your computer from its electrical outlet before installing any expansion cards Verify that the standby power light on the system board is off To locate this light see System Board Components 9 Place the expansion card on the connector and press down firmly Make sure that the card is fully seated in the slot If the expansion card is full length insert the end of the card into ...

Page 77: ...l expansion cards and filler brackets are flush with the alignment bar Notch in the top of the card or filler bracket fits around the alignment guide Press the arm into place securing the expansion card s in the computer 1 bracket within slot 2 bracket caught outside of slot 3 fully seated card 4 not fully seated card 3 4 2 1 ...

Page 78: ...for the card for information about the card s cable connections NOTICE Do not route expansion card cables over or behind the expansion cards Cables routed over the expansion cards can prevent the computer cover from closing properly or cause damage to the equipment 13 Close the computer cover reconnect the computer and devices to their electrical outlets and turn them on 1 filler bracket 2 alignme...

Page 79: ...O addresses and IRQs To avoid this type of conflict see Interrupt Assignment Conflicts and the documentation that came with the card for more information 17 If you installed an add in network adapter perform the following steps a Enter system setup select Integrated Devices and change the setting for Network Interface Card to Off b Connect the network cable to the add in network adapter s connecto...

Page 80: ...e the expansion card cage 10 Close the computer cover reconnect the computer and devices to their electrical outlets and turn them on NOTE After you open and close the cover the chassis intrusion detector causes the following message to appear on the screen at the next computer start up ALERT Cover was previously removed 11 Reset the chassis intrusion detector by changing Chassis Intrusion to Enab...

Page 81: ...d small desktop computers support low profile AGP cards 1 Open the computer cover 2 Remove the filler bracket by raising the hinged lever and sliding the bracket up On the small desktop computer press the indented tab with your thumb at an angle toward the system board until you release the tab Continue holding the lever and pull the lever up AGP Slot Filler Bracket Re moval Small Form Factor Co m...

Page 82: ...80 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m AGP Slot Filler Br acket Removal Sma ll Desktop Computer 1 hinged lever 2 indented tab 1 2 ...

Page 83: ...Installing Upgrades 81 AGP Slot Filler Bracket Re moval Small Mini Tower Co mpute r 3 Press the AGP card clip lever toward PCI slot 1 4 Slide the AGP card into place 1 hinged lever 1 ...

Page 84: ...ront end of the AGP card 6 Secure the AGP card by lowering the hinged lever on the back panel 7 Close the computer cover Removing an AGP Card 1 Raise the hinged lever on the back panel 2 On the AGP card clip press the lever toward PCI slot 1 3 Pull the AGP card up and out of the AGP card clip 1 AGP card 2 system board 3 AGP card clip 4 AGP card clip tab 5 AGP card clip lever 6 AGP card notch 1 2 4...

Page 85: ...rocedure see CAUTION Safety Instructions 1 Open the computer cover 2 Check any cables connected to expansion cards through the back panel openings Disconnect any cables that do not reach the expansion card cage once it is removed from the computer 3 Gently pull on the handle and lift the expansion card cage up and away from the computer ...

Page 86: ... r t d e l l c o m Expa nsion Card Cage Removal Replacing the Expansion Card Cage 1 Align the slots in the side of the expansion card cage with the tabs on the side of the computer and slide the expansion card cage down into place 1 expansion card cage 1 ...

Page 87: ...85 Expans ion Card Cage Replacement 2 Make sure that the riser board is fully seated in the connector on the system board 3 Reconnect any cables that you removed in step 2 of the previous procedure 1 expansion card cage 1 ...

Page 88: ... came with the TAPI compliant expansion card for more information on using TAPI devices and to verify the card works with your computer Installing a TAPI Device CAUTION Before you perform this procedure see CAUTION Safety Instructions NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component ...

Page 89: ...et Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components 1 Turn off the computer and devices disconnect them from their electrical outlets and wait 10 to 20 seconds 2 Open the computer cover 3 Install the TAPI compliant expansion card See the manufacturer s documentation for more inf...

Page 90: ...e the same type of memory either ECC or non ECC When you add memory you may install DIMMs in either socket For optimum operation Dell recommends that you install a DIMM in socket A first closest to the processor before installing a DIMM in socket B Installing DIMMs CAUTION To avoid the possibility of electric shock turn off the computer and any devices disconnect them from their electrical outlets...

Page 91: ...l the securing clips snap into place at the ends of the DIMM DIMM I nsta lla ti on 4 Close the computer cover reconnect your computer and devices to their electrical outlets and turn them on NOTE After you open and close the cover the chassis intrusion detector causes the following message to appear on the screen at the next computer start up ALERT Cover was previously removed 1 2 3 1 socket 2 slo...

Page 92: ...mputer cover and check the installed DIMMs to make sure that they are seated properly in their sockets Then repeat steps 3 4 and 5 7 Reset the chassis intrusion detector by changing Chassis Intrusion to Enabled or Enabled Silent NOTE If a setup password has been assigned by someone else contact your network administrator for information on resetting the chassis intrusion detector 8 When the System...

Page 93: ...puter cover Also before you upgrade the microprocessor see the other precautions in CAUTION Safety Instructions 1 Turn off the computer and devices disconnect them from their electrical outlets wait 10 to 20 seconds and then open the computer cover CAUTION The microprocessor cooling fan heat sink assembly can get extremely hot Be sure the assembly has had sufficient time to cool before you touch i...

Page 94: ... Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m 4 On the small mini tower computer lift up the airflow shroud Air f low Shroud Adjustment Small Mini Tower Computer 1 airflow shroud 1 ...

Page 95: ...y rock the heat sink and then slightly twist it as you lift it from the system board For both securing clips on a small mini tower computer press down on the metal securing clip latches to release the clips from the retention base and then lift the clips out of the tabs on the retention base and away from the heat sink ...

Page 96: ...alling Upgrades w w w d e l l c o m s u p p o r t d e l l c o m Heat S i nk Re mov al Smal l Mini Tower Co mpute r 1 latches 2 2 securing clips 2 3 heat sink 4 retention base 5 ZIF socket 6 tabs 3 1 2 3 4 5 6 ...

Page 97: ...l desktop computers the heat sink is attached to the blower Remove the securing clips to remove the heat sink blower assembly NOTICE Before you remove the heat sink gently rock the heat sink and then slightly twist it as you lift it from the system board ...

Page 98: ...ll Desktop Computers NOTICE Lay the heat sink down with the thermal grease facing upward Do not lay the heat sink down with the thermal grease touching the work surface 5 Lift the heat sink or heat sink blower assembly away from the microprocessor 1 latches 2 2 securing clips 2 3 blower 4 screws 2 5 heat sink 6 retention base 4 3 2 1 5 6 ...

Page 99: ...scard the blower reuse the blower Your microprocessor upgrade kit from Dell includes only a replacement heat sink and two replacement securing clips Removing the Microprocessor NOTICE Be careful not to bend any of the pins when you remove the microprocessor from its socket Bending the pins can permanently damage the microprocessor Your microprocessor socket is a zero insertion force ZIF socket wit...

Page 100: ...n you unpack the microprocessor Bending the pins can permanently damage the microprocessor 1 Unpack the new microprocessor If any of the pins on the microprocessor appear to be bent see Getting Help for instructions on obtaining technical assistance 2 Align the pin 1 corner of the microprocessor with the pin 1 corner of the socket NOTE You must identify the pin 1 corner to correctly position the m...

Page 101: ... lever on the socket is not fully extended move it to that position now 4 With the pin 1 corners of the microprocessor and socket aligned align the pins on the microprocessor with the holes in the socket NOTICE When you place the microprocessor in the socket be sure that all of the pins go into the corresponding holes on all sides of the socket Be careful not to bend the pins 1 pin 1 corners of mi...

Page 102: ... kit from Dell reuse the original blower heat sink assembly and securing clips when replacing the microprocessor 1 Remove the film covering the thermal grease on the bottom of the heat sink 2 On the small form factor and small desktop computers reinstall the two screws that attach the blower to the heat sink 3 Lower the heat sink or blower heat sink assembly to the microprocessor so that the heat ...

Page 103: ... that the Microprocessor option correctly identifies the installed microprocessor 10 Run the Dell Diagnostics to verify that the new microprocessor is operating correctly Front Panel Inserts Removing Front Panel Inserts Small Form Factor and Small Desktop Computers 1 Open the computer cover 2 Facing the front of the computer use your fingers to remove the front panel cover Small Form Factor Comput...

Page 104: ...102 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 105: ...Installing Upgrades 103 Small Desktop Computer 3 Press on the insert until it pops free of the front panel cover ...

Page 106: ...s Small Mini Tower Computer 1 Open the computer cover to a 45 degree angle and disconnect the CD DVD drive data cable 2 Open the cover to a 90 degree angle and release the insert tabs from inside the computer Small Mini Tower Computer 3 Press on the insert until it pops free of the front panel cover ...

Page 107: ...Installing Upgrades 105 Replacing Front Panel Inserts To replace a front panel insert follow the Removing Front Panel Inserts procedures in reverse ...

Page 108: ...nics IDE hard drive one floppy or optional Zip drive and one optional CD CD RW or DVD drive Small desktop one enhanced IDE hard drive one floppy or optional Zip drive and one optional CD CD RW or DVD drive Small mini tower two enhanced IDE hard drives two floppy or optional Zip drives and two optional CD CD RW or DVD drives Small Form Factor Computer 1 CD DVD drive 2 floppy drive 3 hard drive 2 3 ...

Page 109: ...Installing Upgrades 107 Small Desktop Computer 1 CD DVD drive 2 floppy drive 3 hard drive 3 1 2 ...

Page 110: ...setting a jumper or switch depending on the drive Refer to the drive documentation in your upgrade kit for information on configuring devices for the cable select setting When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is the master or boot device drive 0 and the device...

Page 111: ...terface connector labeled IDE2 Connecting Drives When you install a drive you connect two cables a DC power cable and an interface cable to the back of the drive Your drive s power input connector to which you connect the DC power cable resembles the following connector Po we r Cable Co nne ctor The drive s interface connector is a card edge connector or a header connector as shown in the followin...

Page 112: ... cable When you attach an interface cable to the system board be sure that the locking tabs snap into place so that the cable is firmly attached to the connector on the system board Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Keyed connectors ensure that the pin 1 wire in the ca...

Page 113: ... up your files before you begin this procedure 2 If you are adding an additional hard drive to a small mini tower computer see Adding a Second Hard Drive Small Mini Tower Computer NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that suf...

Page 114: ...OTE Your computer s hard drive may or may not have a plastic shroud cover Operating the computer without a hard drive shroud does not affect its performance Hard Drive Shroud Removal Detaching Hard Drive Cables 1 Disconnect the power cable and hard drive cable from the drive ...

Page 115: ...Installing Upgrades 113 Small Form Factor Computer 1 power cable 2 hard drive cable 1 2 ...

Page 116: ...114 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m Small Desktop Computer 1 hard drive cable 2 power cable 1 2 ...

Page 117: ...mputer if the computer has the combination data cable disconnect the combination data cable from the floppy drive and interface IDE2 connectors on the system board see the small form factor computer illustration in Detaching Floppy Drive Cables 1 power cable 2 hard drive cable 1 2 ...

Page 118: ...omputer press in on the tabs on each side of the drive slide the drive toward the I O panel and remove the drive from the computer Small Form Factor Computer 2 For the small desktop and small mini tower computers press in on the tabs on each side of the drive and slide the drive up and out 1 notch in drive rail 2 tabs 2 2 1 ...

Page 119: ...Installing Upgrades 117 Small Desktop Computer 1 tabs 2 2 hard drive 1 2 ...

Page 120: ...lso before you install a drive see the other precautions in CAUTION Safety Instructions NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE When you unpack the drive do not set it on a hard surface which may damage the drive Instead set the drive on a surface such as a foam pad that sufficiently cushions it 1 Unpack the drive and prepare it for installa...

Page 121: ...the new drive by aligning the four screw holes of the drive and bracket and then inserting and tightening the screws that came with your upgrade kit Hard Drive Bracket Rails 4 Install the hard drive into the computer by gently sliding the drive into place until you hear it securely click Reattaching Hard Drive Cables 1 Connect the power cable and hard drive data cable to the drive 1 drive 2 bracke...

Page 122: ...120 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m Small Form Factor Computer 1 power cable 2 IDE cable 3 IDE1 connector 3 1 2 ...

Page 123: ...Installing Upgrades 121 Small Desktop Computer 1 power cable 2 IDE cable 3 IDE1 connector 3 1 2 ...

Page 124: ... pin 1 on the hard drive IDE1 connector and with the system board interface connector IDE1 To locate the IDE connector 1 IDE1 on the system board see System Board Components 3 On the small desktop computer if your computer has a hard drive shroud replace the shroud by inserting the two tabs on the bottom into the holes in the computer and snapping the top into place Operating the computer without ...

Page 125: ...rd drive For instructions see the documentation that came with your operating system Adding a Second Hard Drive Small Mini Tower Computer NOTICE Ground yourself by touching an unpainted metal surface on the back of the chassis NOTICE When you unpack the drive do not set it on a hard surface which may damage the drive Instead set the drive on a surface such as a foam pad that sufficiently cushions ...

Page 126: ...ard drive from the upper bay and install it in the lower bay a Disconnect the power cable and the data cable from the back of the first hard drive b Press in the two green rail tabs and pull the first hard drive out of the upper bay c Gently slide the first hard drive into the lower bay until you hear a click d Reconnect the power cable and the data cable to the back of the hard drive 7 Gently sli...

Page 127: ...f by touching an unpainted metal surface on the back of the computer 1 Unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer Change any settings necessary for your configuration 2 If you are installing an IDE drive configure the drive for the cable select setting You usually configure a drive for...

Page 128: ...computer remove or raise the drive by pressing the green tabs on either side of the drive and lifting the drive up a Remove the interposer board from the floppy drive by pressing the tab and rotating the interposer board Small Form Factor Computer b To release the cable from the connector slide the lever until it is fully extended and then lift the cable away 1 floppy drive cable 2 tab 3 interpose...

Page 129: ...Installing Upgrades 127 or 1 2 1 2 ...

Page 130: ...128 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m Small Desktop Computer 1 floppy drive cable 2 lever 1 power cable 2 floppy drive cable 3 floppy drive connector 1 2 3 ...

Page 131: ...ing a Floppy Drive 1 On the small form factor computer remove the floppy drive from its sled by pulling the sled tab out while pushing the drive up and then sliding the drive out of the sled 1 power cable 2 floppy drive cable 3 floppy drive connector 1 2 3 ...

Page 132: ... c o m Small Form Factor Computer 2 On the small desktop and small mini tower computers press inward on the two tabs on the sides of the drive bay to disengage the drive from the computer 3 Slide the drive upward and remove it from the computer 1 sled tab 2 sled 1 2 ...

Page 133: ...Installing Upgrades 131 Small Desktop Computer Small Mini Tower Computer ...

Page 134: ...into position 3 Connect the interposer board to the floppy drive a Slide the drive cable into the connector b Close the lever so that the cable is secure in the connector c Line up the hole on the bottom of the interposer board with the notch on the connector and snap the interposer board onto the drive 4 Attach the power cable to the interposer board on the floppy drive 5 Attach the CD DVD drive ...

Page 135: ...Installing Upgrades 133 Small Form Factor Computer 1 3 4 2 or 1 3 4 2 ...

Page 136: ...our new floppy drive 10 Verify that your computer works correctly by running the Dell Diagnostics Small Desktop and Small Mini Tower Computers 1 If the replacement drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw...

Page 137: ...k into position 3 Attach the power and data cables to the floppy drive and connect the other end of the data cable to the connector labeled DSKT on the system board Small Desktop Computer 1 drive 2 bracket rails 2 3 screws 4 1 power cable 2 floppy drive cable 3 floppy drive connector 1 2 3 ...

Page 138: ... cooling vents 5 Close the computer cover reconnect your computer and devices to their electrical outlets and turn them on 6 Enter system setup and update the appropriate Diskette Drive A option to reflect the size and capacity of your new floppy drive 7 Verify that your computer works correctly by running the Dell Diagnostics 1 power cable 2 floppy drive cable 3 floppy drive connector 1 2 3 ...

Page 139: ...f the computer 1 Unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer Change any settings necessary for your configuration 2 If you are installing an IDE drive configure the drive for the cable select setting You usually configure a drive for cable select by setting a jumper or switch depending ...

Page 140: ... w w w d e l l c o m s u p p o r t d e l l c o m Detaching CD CD RW or DVD Drive Cables 1 On the small form factor computer remove the interposer board from the drive Int erp os e r Boa rd Remov a l 1 interposer board 1 or 1 ...

Page 141: ...es 139 2 On the small desktop and small mini tower computers remove the data power and audio cables from the drive Small Desktop Computer 1 power cable 2 audio cable 3 CD DVD drive cable 4 CD DVD drive connector 1 2 3 4 ...

Page 142: ...140 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m Small Mini Tower Computer 1 power cable 2 audio cable 3 CD DVD drive cable 4 CD DVD drive connector 2 1 3 4 ...

Page 143: ...s 141 Removing a CD CD RW or DVD Drive 1 Press inward on the two tabs on the sides of the drive to disengage the drive from the computer 2 Slide the drive upward and remove it from the computer Small Form Factor Computer ...

Page 144: ...142 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m Small Desktop Computer Small Mini Tower Computer ...

Page 145: ...acket rails and tightening all four screws two screws for each rail CD DVD Driv e Bra cket Rai ls 2 Gently slide the drive into place until the tabs securely click into position 3 On the small form factor computer connect the interposer board to the CD DVD drive If your computer came with a CD drive use the spare connector on the existing interface cable Otherwise use the IDE interface cable provi...

Page 146: ...144 Installing Upgrades w w w d e l l c o m s u p p o r t d e l l c o m I nt e rp o s e r B o a rd Connection Small Fo rm Facto r Computer 1 3 2 or 1 3 2 ...

Page 147: ...nstalling Upgrades 145 4 Connect the drive power and audio cables to the drive Small Desktop Computer 1 interposer board 1 power cable 2 audio cable 3 CD DVD drive cable 4 CD DVD drive connector 1 2 3 4 ...

Page 148: ... expansion card slot 6 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 7 If the CD DVD drive bay was previously empty remove the front panel insert 8 Close the computer cover reconnect your computer and devices to their electrical outlets and turn them on 1 power cable 2 audio cable 3 CD DVD drive cable 4 CD DVD drive connector 2 1 3 4 ...

Page 149: ...essage such as Time of day not set please run SETUP program or Invalid configuration information please run SETUP program or Strike the F1 key to continue F2 to run the setup utility To determine whether you need to replace the battery reenter the time and date through system setup and exit the program properly to save the information Turn off your computer and disconnect it from the electrical ou...

Page 150: ...AUTION Before you open the computer cover see CAUTION Safety Instructions 2 Open the computer cover NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Make certain that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off t...

Page 151: ...at the battery is operating properly a Enter the correct time and date through system setup s System Time and System Date options b Use the copy of the configuration information that you made in step 1 to restore the correct settings for other system setup options c Exit system setup 7 Turn off and unplug your computer and leave it unplugged for at least 10 minutes 1 battery 2 battery socket 1 2 ...

Page 152: ...w w d e l l c o m s u p p o r t d e l l c o m 8 After 10 minutes plug in the computer turn it on and enter system setup If the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance ...

Page 153: ...w w w d e l l c o m s u p p o r t d e l l c o m 4 S E C T IO N 4 Stand Removing the Computer Stand Attaching the Computer Stand ...

Page 154: ...d e l l c o m Removing the Computer Stand 1 Turn the computer over so that the stand is at the top 2 Loosen the thumb screw and lift the stand away see the following figures 3 Place the computer in a horizontal position Small Form Factor Computer ...

Page 155: ...ft side of the computer a Position the stand as shown in the figure by aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hole in the cover b When the stand is in place tighten the thumbscrew 3 Rotate the computer so that the stand is at the bottom and the drives are at the top ...

Page 156: ...154 Stand w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 157: ... o m s u p p o r t d e l l c o m 5 S E C T IO N 5 Technical Specifications Microprocessor Memory Computer Information Audio Expansion Bus Drives Ports Key Combinations Controls and Lights Power Physical Environmental ...

Page 158: ...internal to microprocessor Memory Architecture 133 megahertz MHz synchronous dynamic random access memory SDRAM Dual in line memory module DIMM sockets two error checking and correction ECC and non ECC DIMM capacities 64 128 256 and 512 megabyte MB Minimum random access memory RAM 64 MB 128 MB when running Windows 2000 or Windows XP Maximum RAM 1 GB Basic input output system BIOS address F8000h Co...

Page 159: ...anel Expansion Bus Bus types PCI and AGP Bus speed PCI 33 MHz AGP 66 MHz Small form factor computer expansion card connector one PCI expansion slot low profile cards are supported card size 6 35 cm 2 5 inches high by 16 76 cm 6 6 inches long Small desktop computer expansion card connectors two PCI expansion slots card size 10 67 cm 4 2 inches high by 17 65 cm 6 95 inches long Small mini tower comp...

Page 160: ...r two CD DVD drives Internally accessible bays Small form factor computer one bay for a 1 inch high IDE hard drive Small desktop computer one bay for a 1 inch high IDE hard drive Small mini tower computer two bays for a 1 inch high IDE hard drive Ports Externally accessible Serial data terminal equipment DTE two 9 pin connectors 16550 compatible on the back panel Parallel one 25 hole connector bid...

Page 161: ...m setup during power on system test POST only F3 or F12 automatically starts boots the computer from the network environment specified by the managed boot agent MBA rather than from one of the devices in the system setup Boot Sequence option Ctrl Alt F10 launches the utility partition if installed during computer start up Ctrl Alt F8 changes boot sequence during POST only Controls and Lights Power...

Page 162: ...ter 250 W Heat dissipation small form factor computer 455 BTU hr average small desktop computer 500 BTU hr average small mini tower computer 910 BTU hr average Voltage 90 to 135 volts V at 50 60 Hz 180 to 265 V at 50 60 Hz Backup battery 3 V CR2032 lithium coin cell Physical Small form factor computer Height 9 0 cm 3 57 inches Width 31 9 cm 12 54 inches Depth 35 4 cm 13 93 inches Weight 6 9 kg 15 ...

Page 163: ... 20 to 80 noncondensing Maximum vibration Operating 0 25 gravities G at 3 to 200 Hz at 1 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating 16 to 3048 meters m 50 to 10 000 feet ft Storage 1...

Page 164: ...162 Technical Specifications w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 165: ...w w w d e l l c o m s u p p o r t d e l l c o m 6 S E C T IO N 6 Solving Problems Finding Solutions Dell Diagnostics Messages and Codes Software Problems ...

Page 166: ...ower light does not light See Power Problems Monitor power light does not light See Video and Monitor Problems No sound See Sound and Speaker Problems Printer not working See Printer Problems Serial or other parallel devices not working See Serial or Parallel Device Problems Mouse not working See Mouse Problems Keyboard not working See Keyboard Problems Floppy drive or hard drive lights not lit sc...

Page 167: ... 4 Select the appropriate System Model Operating System Device Type and Topic To access the Dell OptiPlex ResourceCD Guide click User s Guides in the Topic pull down menu and click Dell OptiPlex ResourceCD Drivers for Your Computer To display a list of device drivers for your computer using the Dell OptiPlex ResourceCD perform the following steps 1 Click My Drivers in the Topic pull down menu The ...

Page 168: ...oximity to the computer can cause interference If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Turn off the computer and devices and disconnect them from their electrical outlets 2 If you are using a surge protector remove it 3 Make sure the power cable is firmly connected to the computer and then verify that t...

Page 169: ...t the Diagnostics Checklist as you perform the following steps 1 Turn off the computer wait at least 30 seconds and then turn the computer back on 2 Allow 1 minute for the computer to initialize its components and then adjust the monitor s brightness and contrast controls Is the monitor readable Yes The problem is resolved No Go to step 3 3 Turn off nearby fans lights lamps or other electrical dev...

Page 170: ...monitor readable Yes The original monitor is defective The problem is resolved No Contact Dell for technical assistance Sound and Speaker Problems Basic Checks If using external speakers Make sure that the speaker cables are firmly connected to the computer Test the electrical outlet verify that the speakers are connected to a working electrical outlet Ensure that the speakers are turned on If usi...

Page 171: ...stics Did the tests complete successfully Yes The controller is functioning properly If the problem persists contact Dell for technical assistance No Contact Dell for technical assistance Printer Problems Basic Checks Disconnect the cable from the computer and check the cable connector for bent or broken pins Check for damaged or frayed cables If the cable is not damaged make sure that it is firml...

Page 172: ...rvice center for repair 3 Try to print again Does the print operation complete successfully Yes The problem is resolved No Contact Dell for technical assistance Serial or Parallel Device Problems NOTE If you are having a problem with a printer see Printer Problems If a computer error message indicates a port problem or if equipment connected to a port seems to perform incorrectly or not at all the...

Page 173: ...information and reboot the computer For a serial device check the Serial Port options for a parallel device check the Parallel Port options See the device s documentation for additional information on port settings and configuration requirements Is the device working properly Yes The problem is resolved No Go to step 2 2 Run the Serial Ports device group and or the Parallel Ports device group in t...

Page 174: ... assistance No Contact Dell for technical assistance Mouse Problems Basic Checks Disconnect the cable from the computer and check the cable connector for bent or broken pins Check for damaged or frayed cables If the cable is not damaged make sure that it is firmly connected to the computer Reinstall the mouse driver for your operating system Restart the computer If the problem still exists after y...

Page 175: ...e computer and check the cable connector for bent or broken pins Check for damaged or frayed cables If the cable is not damaged make sure that it is firmly connected to the computer Check for interference Keyboard extension cables can cause problems Restart the computer If the problem still exists after you complete the basic checks fill out the Diagnostic Checklist as you perform the following st...

Page 176: ... Do the characters appear on the screen Yes The problem is resolved No Contact Dell for technical assistance 7 Run the PC AT Compatible Keyboards tests in the Dell Diagnostics Did any of the diagnostics tests fail Yes The original keyboard may be defective Go to step 8 No Go to step 8 8 Turn off the computer connect another keyboard to the computer and then turn the computer on If you do not have ...

Page 177: ...t and press Enter Using Microsoft Windows or Windows NT insert a floppy into the drive open My Computer from the desktop and double click the floppy drive icon Check the settings in system setup Clean the drive using a commercially available cleaning kit NOTICE Do not attempt to clean drive heads with a swab You may accidentally misalign the heads rendering the drive inoperable If the problem stil...

Page 178: ...robably resolved If you continue to experience trouble contact Dell for technical assistance No Contact Dell for technical assistance Hard Drive Problems Basic Checks If you hear an unfamiliar scraping or grinding sound when a drive is accessed there could be a hardware malfunction Contact Dell for technical assistance When you turn on the computer you can hear drive activity during the boot routi...

Page 179: ...ary changes and reboot the computer Is the drive operating properly Yes The problem is resolved No Proceed to step 2 2 Test the hard drive by using one of the following methods For Windows XP run the chkdsk utility by following these steps Click the Start button select Shutdown and then click Restart the Computer At the C prompt type CD Windows Command and press Enter Type chkdsk and press Enter T...

Page 180: ...er and devices disconnect them from their electrical outlets wait 10 to 20 seconds and then open the computer cover 5 Make sure the DC power cables from the power supply are firmly connected to the connectors on each drive Also verify that the interface cable for each drive is firmly connected to the drive and to the system board 6 Make sure the control panel cable is firmly connected to the syste...

Page 181: ...lem with the battery or if configuration information is lost from system setup when the computer is turned off the battery may be defective CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you...

Page 182: ...or if an expansion card seems to perform incorrectly or not at all the problem could be a faulty connection a conflict with software or other hardware or a faulty expansion card Fill out the Diagnostics Checklist as you perform the following steps CAUTION Before you perform this procedure see CAUTION Safety Instructions 1 Turn off the computer and devices disconnect them from their electrical outl...

Page 183: ...er and devices to their electrical outlets and turn them on 8 Run the RAM test group in the Dell Diagnostics Did any of the diagnostics tests fail Yes Contact Dell for technical assistance No Proceed to step 9 9 Turn off the computer and devices disconnect them from their electrical outlets wait 10 to 20 seconds and then open the computer cover 10 Reinstall one of the expansion cards that you remo...

Page 184: ...on the computer Repairing a Wet Computer Spills splashes and excessive humidity can cause damage to the computer If an external device such as a printer or modem gets wet contact the manufacturer of the device for instructions CAUTION Before you perform this procedure see CAUTION Safety Instructions Fill out the Diagnostics Checklist as you perform the following steps 1 Turn off the computer and d...

Page 185: ...e Dell Diagnostics Did any of the diagnostics tests fail Yes Contact Dell for technical assistance No The problem is resolved Repairing a Dropped or Damaged Computer CAUTION Before you perform this procedure see CAUTION Safety Instructions Fill out the Diagnostic Checklist as you perform the following steps 1 Turn off the computer and devices disconnect them from their electrical outlets wait 10 t...

Page 186: ...ng fashion Messages stating that the computer is not operating at maximum performance Errors and crashes of applications for no apparent reason Nothing displays on the video monitor To resolve hardware conflicts remove any newly added hardware and contact the hardware manufacturer Also see your operating system documentation Computer Memory Problems During POST the computer checks the computer s m...

Page 187: ...urn off the computer and devices disconnect them from their electrical outlets wait 10 to 20 seconds and then open the computer cover 4 Rotate the power supply away from the system board 5 Replace the memory module s 6 Close the computer cover reconnect the computer and devices to their electrical outlets and turn them on Does the RAM count displayed correctly match the actual amount of memory ins...

Page 188: ...les from the power supply are firmly connected to the connectors on the system board 4 Close the computer cover reconnect the computer and devices to their electrical outlets and turn them on Is the computer working properly Yes The problem is resolved No Go to step 5 5 Perform the procedure in Expansion Card Problems Is the computer working properly Yes The problem is resolved No Go to step 6 6 P...

Page 189: ...xperience a problem with your computer run the Dell Diagnostics before you call Dell for technical assistance The Dell Diagnostics tests check your computer s hardware without additional equipment and without the risk of destroying data When the diagnostics tests complete without indicating any problems you can have confidence in your computer s operation If the tests indicate a problem you cannot...

Page 190: ...E Dell recommends that you print these procedures before you begin 1 Shut down and restart the computer 2 Enter system setup 3 Change the Boot Sequence to use the CD drive as the first device in the boot sequence NOTE Write down your current boot sequence in case you want to restore it after running the Dell Diagnostics 4 Insert the Dell OptiPlex ResourceCD into the CD drive 5 Press Alt b to exit ...

Page 191: ... all devices Test One Device Performs quick or extensive tests on a single device after you select it from a list of device groups After you select Test One Device press F1 for more information about a test Advanced Testing Allows you to modify the parameters of a test select a group of tests to perform and access additional information about Advanced Testing Information and Results Provides test ...

Page 192: ... odds of tracing the source of the problem quickly For a thorough check of your computer or to check a particular area of your computer select Extended Tests from the Test All Devices or Test One Device option To customize your test s select the Advanced Testing option 10 Remove the ResourceCD from the CD drive when you have finished running the Dell Diagnostics 11 Enter system setup and change th...

Page 193: ...ts menu option To select a test device group press the up or down arrow key to highlight the group NOTE The diagnostics may not list in the Device Groups area the names of all components or devices that are part of your computer For example it may not list a printer even though it is connected to your computer However the parallel port to which the printer is connected appears in the Device Groups...

Page 194: ...ing problems and alerting you to them When a problem occurs a message may appear on your monitor screen or a beep code may sound See Computer Messages or Computer Beep Codes for information about each message or beep code Advanced Te sting He lp Catego ries Help Option Description Menu Describes the Advanced Testing screen the Device Groups and the diagnostic menus and commands and gives instructi...

Page 195: ...ing this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer has failed to complete the boot routine three consecutive times for the same error See Getting Help for instructions on obtaining technical assistance and report the checkpoint code nnnn to the support technician Attachment failed to respond ...

Page 196: ...ystem documentation Decreasing available memory One or more dual in line memory modules DIMMs may be faulty or improperly seated See Computer Memory Problems Diskette drive 0 seek failure A cable may be loose or the computer configuration information may not match the hardware configuration See Floppy Drive Problems or Hard Drive Problems Diskette read failure A cable may be loose or the floppy ma...

Page 197: ...ppy Drive Problems or Hard Drive Problems Hard disk controller failure Hard disk failure Hard disk drive read failure The hard drive failed initialization See Floppy Drive Problems or Hard Drive Problems Invalid configuration information please run SETUP program The computer configuration information does not match the hardware configuration Enter system setup and correct the computer configuratio...

Page 198: ...at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value One or more DIMMs may be faulty or improperly seated See Computer Memory Problems Memory size in CMOS invalid The amount of memory recorded in the computer configuration information does not match the memory installed in the compu...

Page 199: ...e problem persists reinstall your operating system See the documentation that came with your operating system No timer tick interrupt A chip on the system board might be malfunctioning Run the System Board Devices tests in the Dell Diagnostics Non system disk or disk error The floppy in drive A or your hard drive does not have a bootable operating system installed on it A nonbootable floppy is in ...

Page 200: ...ot find a particular sector on the disk or the requested sector is defective See Floppy Drive Problems or Hard Drive Problems Reset failed The disk reset operation failed See Floppy Drive Problems or Hard Drive Problems Sector not found The operating system is unable to locate a sector on the floppy or hard drive See Floppy Drive Problems or Hard Drive Problems Seek error The operating system is u...

Page 201: ...your data and replace your hard drive by calling your support desk or Dell Power on self test POST has queried the enhanced integrated drive electronics EIDE drive for status information The drive has returned a parameter from the call that indicates it has detected possible error conditions for its operating specifications Once your computer finishes booting immediately back up your data and repl...

Page 202: ...he meaning of the beep code use the Dell Diagnostics to identify a more serious cause If you are still unable to resolve the problem see Getting Help for instructions on obtaining technical assistance Computer Beep Codes Code Cause Action 1 1 2 Microprocessor register failure See Getting Help for instructions on obtaining technical assistance 1 1 3 NVRAM Run the System Board Devices tests in the D...

Page 203: ...sistance 3 2 4 Keyboard Controller Test failure Run the Keyboard tests in the Dell Diagnostics Otherwise see Getting Help for instructions on obtaining technical assistance 3 3 1 NVRAM power loss Run the System Board Devices tests in the Dell Diagnostics if possible 3 3 2 NVRAM configuration Run the System Board Devices tests in the Dell Diagnostics if possible 3 3 4 Video Memory Test failure Run ...

Page 204: ...d interrupt in protected mode See Getting Help for instructions on obtaining technical assistance 4 3 1 Memory failure above address 0FFFFh Run the System Memory tests in the Dell Diagnostics 4 3 3 Timer chip counter 2 failure See Getting Help for instructions on obtaining technical assistance 4 3 4 Time of day clock stopped See Getting Help for instructions on obtaining technical assistance 4 4 1...

Page 205: ...uter problem The following sections describe the meaning of the diagnostic codes CAUTION Before servicing any components inside your computer see CAUTION Safety Instructions Front Panel Lights Po we r S wi t c h D i a gn o s t i c L i g h t C o d e s Power Light Code Cause Action Blinking yellow The computer power supply may have failed Ensure that the voltage switch setting is correct If the comp...

Page 206: ...the problem If a problem resolution requires you to open the computer chassis see Finding Solutions for procedures you need to complete prior to performing the suggested resolution If the problem persists after you perform the suggested problem resolution s contact Dell for further help The following table lists the codes for the back panel diagnostic lights gives their probable causes and offers ...

Page 207: ...yellow green yellow yellow Possible processor failure Reseat the processor s and the terminator card if present and restart the computer to retest green green yellow yellow Possible memory failure Reseat all DIMMs and restart the computer to retest yellow yellow green yellow Possible expansion card failure Remove each expansion card individually and restart the computer to retest Reinstall the exp...

Page 208: ... a backup operation Otherwise see your operating system documentation for information on backing up data files green yellow green yellow Possible video card failure or bad on board video If you have a video card reseat it and restart the computer to retest If you have video integrated you must replace the system board yellow green green yellow Possible floppy or hard drive failure Reseat all power...

Page 209: ... device drivers do not conflict with certain application programs Confirm that a problem is software related by running the System Board Devices tests in the Dell Diagnostics If all tests run successfully the error condition may be related to a software problem Ensure that the use of terminate and stay resident TSR programs has not resulted in a memory conflict Remove or confirm the possibility of...

Page 210: ...lled device drivers can also cause problems with your computer For example a variation in the way the data is sent to the monitor may require a special screen driver program that expects a certain kind of video mode or monitor In such cases you may have to develop an alternative method of running that particular program the creation of a boot file made especially for that program for example Call ...

Page 211: ...Memory address conflicts occur when two or more devices try to access the same address in the upper memory blocks UMB For example if a network expansion card and an expanded memory page frame are assigned an overlapping block of addresses a memory address conflict arises As a result when you try to log in to the network the operation fails To resolve this type of conflict you can change the addres...

Page 212: ...er timer IRQ1 Used by the keyboard to signal that the output buffer is full IRQ2 Used by interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Used by serial connector 2 IRQ4 Used by serial connector 1 IRQ5 Available IRQ6 Used by the floppy tape drive controller IRQ7 Used by the parallel port IRQ8 Used by the real time clock RTC IRQ9 Used by the video graphics array VGA interface optional IRQ10...

Page 213: ...w w w d e l l c o m s u p p o r t d e l l c o m 7 S E C T IO N 7 Getting Help Technical Assistance Contacting Dell ...

Page 214: ...e computer so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Expre...

Page 215: ...upport euro dell com for Europe only Electronic Quote Service sales dell com apmarketing dell com for Asian Pacific countries only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers When you call AutoTech use yo...

Page 216: ...e Technical Assistance and then call the number for your country as listed in Contacting Dell Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call see the contact numbers for your region Product Information If y...

Page 217: ... assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill...

Page 218: ...ing system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic c...

Page 219: ...lectronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 An...

Page 220: ... Home Small Business Fax 01 795 67605 Home Small Business Customer Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home Small Business Technical Support 01 795 67604 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 01 491 04 0 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Cod...

Page 221: ... toll free 1 800 433 9014 AutoTech automated technical support toll free 1 800 247 9362 Customer Care from outside Toronto toll free 1 800 326 9463 Customer Care from within Toronto 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales direct sales from outside Toronto toll free 1 800 387 5752 Sales direct sales from within Toronto 416 758 2200 Sales federal government education a...

Page 222: ...ucation toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia Gen...

Page 223: ... 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support 09 253 31...

Page 224: ...1 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 P...

Page 225: ...tional Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Ireland Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4095 Small Business Customer Care 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care 01 204 4003 Ireland Sales 01 204 ...

Page 226: ...l Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Are...

Page 227: ...sion up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Korea Seoul Internat...

Page 228: ...s Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country...

Page 229: ... Support 020 674 45 00 Home Small and Medium Business 020 674 55 00 Home Small and Medium Business Fax 020 674 47 75 Home Small and Medium Business Customer Care 020 674 42 00 Corporate 020 674 50 00 Corporate Fax 020 674 47 79 Corporate Customer Care 020 674 43 25 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support ...

Page 230: ...al Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 35 E mail support euro dell com es es ema...

Page 231: ...ell com Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home a...

Page 232: ... Code 41 City Code 22 Website support euro dell com E mail swisstech dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 T...

Page 233: ... 1000 employees 0870 908 0500 Technical Support direct PAD and general 0870 908 0800 Global Accounts Customer Care 01344 373 185 or 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 ...

Page 234: ...e 1 800 283 2210 Business Service and Technical Support toll free 1 800 822 8965 Employee Purchase Program EPP Customer Service and Technical Support toll free 1 800 695 8133 Public government education and healthcare Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customer Service and Technical Support toll free 1 800 234 1490 Dell Sales toll free 1 800 289 33...

Page 235: ...s General Support 1 877 673 3355 Venezuela General Support 8001 3605 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers ...

Page 236: ...234 Getting Help w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 237: ...w w w d e l l c o m s u p p o r t d e l l c o m 8 S E C T IO N 8 Additional Information Regulatory Notices Warranty and Return Policy ...

Page 238: ...system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following...

Page 239: ...n for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registrati...

Page 240: ... B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no gu...

Page 241: ...hanges or modifications not expressly approved by Dell could void your authority to operate this equipment CE Notice European Union Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union Such marking is indicative that this Dell system meets the following technical standards EN 55022 Information Technology Equipment...

Page 242: ... label indicates a Class A rating the following Class A warning applies to your computer RF INTERFERENCE WARNING This is a Class A product In a domestic environment this product may cause radio frequency RF interference in which case the user may be required to take adequate measures If the label indicates a Class B rating the following Class B statement applies to your computer This Dell device i...

Page 243: ...of ENERGY STAR computer products can save computer users up to two billion dollars annually in electricity costs In turn this reduction in electricity usage can reduce emissions of carbon dioxide the gas primarily responsible for the greenhouse effect and sulfur dioxide and nitrogen oxides the primary causes of acid rain You can also help reduce electricity usage and its side effects by turning of...

Page 244: ...I Class A ITE Regulatory Mark and VCCI Class B ITE Regulatory Mark located on the bottom side or back panel of your computer Once you have determined your system s VCCI classification read the appropriate VCCI notice This device belongs to Class B devices as described in EN 55022 unless it is specifically stated that it is a Class A device on the specification label The following applies to device...

Page 245: ...ry Mark If the regulatory label includes the following marking your computer is a Class A product Class B ITE This is a Class B product based on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment ...

Page 246: ...located separately from the other regulatory marking applied to your product Line two of the label identifies the emissions class for the product A for Class A products or B for Class B products NOTE MIC emissions requirements provide for two classifications Class A devices are for business purposes Class B devices are for nonbusiness purposes Class A Device Please note that this device has been a...

Page 247: ...king your computer is a Class A product Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment including residential areas MIC Class B Regulatory Label If the regulatory label includes the following marking your computer is a Class B product ...

Page 248: ...supply source The phasing conductor of the room s electrical installation should have a reserve short circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes A To completely switch off the equipment the power supply cable must be removed from the power supply socket which should be located near the equipment and easily accessible A protection mark B confirms ...

Page 249: ...Additional Information 247 ...

Page 250: ...248 Additional Information w w w d e l l c o m s u p p o r t d e l l c o m BSMI Notice Taiwan Only ...

Page 251: ...tional Information 249 NOM Information Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM ...

Page 252: ...r your computer see the Setup and Quick Reference Guide Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Model number DHS ...

Page 253: ...ng in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable position while usin...

Page 254: ...YSTEMS Meteor UG A04 ergo fm DELL CONFIDENTIAL PRELIMINARY 9 26 02 1 monitor screen at or below eye level 4 feet flat on the floor 2 monitor and keyboard positioned directly in front of the user 5 arms at desk level 3 monitor stand 6 wrists relaxed and flat 3 1 4 5 6 2 ...

Page 255: ...C T IO N 1 Microsoft Windows XP Features Overview New User Interface Files and Settings Transfer Wizard Application and Device Compatibility System Restore User Accounts and Fast User Switching Home and Small Office Networking Internet Connection Firewall ...

Page 256: ...oved desktop and user interface Files and Settings Transfer Wizard Application program compatibility enhancements System Restore Fast User Switching Expanded home and small office networking functions A personal firewall for always on Internet connections Home and small office features Help and Support Center The Help and Support Center introduced with Microsoft Windows Millennium Edition Me repla...

Page 257: ... right click the icon and click Pin to Start menu To access all the programs installed on the computer click All Programs at the bottom of the Start menu The right half of the new Start menu contains useful icons for accessing your files configuring the computer and finding information and assistance The Dell Solution Center icon opens a portal to services and application programs installed on you...

Page 258: ...nup Wizard The wizard runs 7 days after you first start your computer and every 60 days after that The Desktop Cleanup Wizard first opens a dialog box informing you that there are unused icons on the desktop and asking whether you want to run the wizard If you elect to run the wizard it places unused desktop icons in the folder C Desktop Icons The default for the Desktop Cleanup Wizard is on To tu...

Page 259: ...the taskbar If space becomes an issue on the taskbar Windows XP consolidates all the Internet Explorer buttons into a single button When clicked that button expands to a menu of the six Internet Explorer active sessions Notification Area Cleanup Over time software icons tend to proliferate in the notification area the area in the bottom right corner of the Windows desktop Windows XP detects when i...

Page 260: ... diskette created on the new Windows XP computer You transfer the data to the new computer over a network or direct serial connection or store it on a removable medium such as a floppy disk Zip disk or writable CD To use the Files and Settings Transfer Wizard 1 On the new Windows XP computer click the Start button point to All Programs Accessories System Tools and click Files and Settings Transfer...

Page 261: ... operating systems with Windows application programs that when installed replace current versions of certain Windows files with older versions This situation can cause problems with the newer application programs which rely on the replaced files To eliminate this problem and improve operating system stability Windows XP manages multiple versions of files and invokes the correct version required by...

Page 262: ...on about the settings you used and whether they fixed the problem or select No and then click Next 10 Click Finish to close the wizard System Restore The System Restore feature of Windows XP provides the capability to restore the operating system in the event of a problem to a previous state without losing personal data files such as Word documents drawings or e mail System Restore actively monito...

Page 263: ...re point gathers the necessary information needed to restore to a precisely chosen system state There are three types of restore points System automatically created restore points scheduled by your computer Installation event triggered restore points when a program is installed Manual restore points created by you as needed Scheduled Automatic Restore Points By default System Restore creates a res...

Page 264: ... on demand restore point For information on types of user accounts see How to Add Users This is useful to create a checkpoint to return to before making a particularly risky change before leaving a shared system to other users or at a particular state you believe is optimal To create a restore point perform the following steps 1 Click the Start button point to All Programs Accessories System Tools...

Page 265: ...h the results of the restoration you can repeat the preceding steps using a different restore point or you can undo the restoration To undo a restoration perform the following steps 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Select Undo my last restoration and click Next 3 Click Next to confirm the restoration undo After System Restore f...

Page 266: ...ess the computer with their specific settings including the desktop and various applications without requiring the previous user to log off New users log on and switch from the original user s session to their own New users can run their desktop and applications without interfering with the original user When the original user returns that user can switch back to the desktop and applications with ...

Page 267: ...il it is complete While most applications continue to run in the background during a fast user switch multimedia applications do not Because multimedia applications use resources that cannot easily be shared between different users on a single computer those applications terminate during the user switch allowing the new user to take full advantage of the multimedia capabilities Special Considerati...

Page 268: ...le Fast User Switching Deselect the Use Fast User Switching to log off check box to disable Fast User Switching 4 Click Apply Options How to Add Users Only a computer administrator or a user with administrator rights can create multiple user accounts The individual who performs the initial operating system setup creates a computer administrator account and can add any number of users during the in...

Page 269: ...In Windows XP Microsoft has improved the online documentation and usability of operating system tools for setting up a home or small office network New features in the operating system include support for the Point to Point Protocol over Ethernet PPPoE and a built in firewall Network Setup Wizard The Home Network Wizard first appeared in Windows Me To make setting up a home or small office network...

Page 270: ...r can browse the hard drive and add or delete files discover passwords and credit card numbers and set the system up to launch attacks on other systems or websites As a result firewall protection from these attacks is increasingly required on computers Recognizing this need Microsoft provides an integrated firewall in Windows XP to provide immediate protection from outside access attempts When ena...

Page 271: ...vanced users These advanced options include the ability to open or close specific Transmission Control Protocol TCP or User Datagram Protocol UDP ports or to enable port redirection Port redirection allows access requests to a specific port on the firewall such as port 80 the Web server port to be automatically redirected to another computer on the local network This capability allows a Web server...

Page 272: ...20 Microsoft Windows XP Features w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 273: ...gement The key element of the standard is that the OS controls power management In previous standards most of the power management tasks were run by the BIOS withlimitedinterventionbytheOS InACPI theBIOScommunicates with hardware components in the computer but the OS controls power management operations AGP Accelerated graphics port A high speed graphics port that produces fast communication betwe...

Page 274: ...nt A specification for drive interface SeeIDE ATAPI Advanced Technology Attachment Packet Interface An interface used to connect CD tape and other drives with a computer Binary A system of numbers having 2 as its base and using 0 and 1 for its notation Binary code is used by computers because it works well with digital electronics and logic BIOS Basic input output system Composed of software and d...

Page 275: ...number of parallel conductors in the bus For example a 32 bit bus has 32 conductors and can move 32 bits of data at once Bus Speed The speed given in MHz that indicates how fast a bus can transfer information For example PCI bus speeds are 33 or 66 MHz and the AGP bus speed is 66 MHz Intel Pentium microprocessors have bus speeds of 66 or 100 MHz The microprocessor operating speed is determined by ...

Page 276: ...remote management application programs to access system management information on a client computer running any Microsoft Windows OS that includes the WBEM core components Clock Speed The speed given in MHz that indicates how fast computer components operate that are connected to the system bus The speed is generated by a quartz crystal on the system board that acts as a kind of metronome Componen...

Page 277: ... a computer typically a separate circuit board or chip that allows the computer to use certain kinds of devices Types of controllers include hard drive network keyboard interrupt and graphics controllers COO Cost of ownership Business asset data that helps an organization collect and track information about its assets COO data is contained in a file on a computer defining the fiscal aspects of the...

Page 278: ...ecibel s A measurement of relative loudness of a sound or in electronics for the relative difference between two power levels DC Direct current An electric current flowing in one direction only See AC DCE Data communication equipment In computer data transmission DCE is the RS 232 interface that a modem or other serial device uses to exchange data with the computer See also DTE Device Any piece of...

Page 279: ...e An industry organization leading the development adoption and unification of management standards and initiatives for desktop enterprise and Internet environments Working with keytechnologyvendorsandaffiliatedstandardsgroups theDMTFisenabling a more integrated and efficient approach to management DRAM Dynamic random access memory RAM Referred to as dynamic because it must be regularly refreshed ...

Page 280: ... time to read from memory on faster microprocessors such as the Intel Pentium For faster computers different types of DRAM are considered See also ECC EIDE Enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EIDE uses Logical Block Addressing which allows for hard drive storage capacities greater than 528 MB It makes use of DMA channels and...

Page 281: ...clude video modem and sound cards Expansion Slot A connector or slot on the computer s system board that allows for the insertion of an expansion card connecting it to the computer s bus Express Service Code A numeric code located on a sticker on your Dell computer This code is a mathematicalconversionofthecomputer sServiceTagNumberintoapurely numeric format allowing for easy entry into Dell s aut...

Page 282: ... that equals 1024 MB 1 073 741 824 bytes GHz Gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz GUI Graphical user interface Software that interacts with the user by means of menus windows and icons Most applications that operate on the Microsoft Windows OS are GUIs Hard Drive Controller A computer component that provides an interface with an individual ha...

Page 283: ...d in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz I O Input output An operation or device that enters and or extracts data from the computer For example a keyboard is an input device and a printer is an output device I O Address An address in RAM that is associated with a specific device such as a serial port parallel port or expansion slot and allows the microprocessor to communicat...

Page 284: ...servers See also SPX and IPX SPX IPX SPX Internetwork Packet eXchange IPX Sequenced Packet eXchange SPX A Novell network communications protocol that functions similarly to TCP IP IRQ Interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the microprocessor Each device connection must be assigned an IRQ For example the first serial port in you...

Page 285: ...wasusuallyexternaltotheprocessor contained on chip s or an expansion card On more recent processors the L2 cache is typically integrated into the processor lb Pound s A measurement of weight that equals 16 oz or 0 453592 kg LBA Logical block addressing A defining feature of EIDE that allows a computer to address a hard drive larger than 528 MB up to 8 4 GB in data storage capacity A logical block ...

Page 286: ... VDC instead of 5 VDC the previous standard m Meter A measurement of length that equals 39 37 inches mA milliAmpere A measurement of current that equals one thousandth of an A Mb Megabit A measurement of memory chip capacity that equals 1024 Kb Mbps Megabits per second A measurement of network and modem transmission speeds that equals one million bits per second MB Megabyte A measurement of data s...

Page 287: ... describing information for manageable hardware and software components that can be installed on a computer See also COO WBEM and WfM min Minute s A measurement of time that equals 60 sec Mini DIN A form of DIN connector that is round has 6 pins and is typically used to connect PS 2 keyboard or mouse cable connectors mm Millimeter A measurement of length that equals one thousandth of a meter or 1 ...

Page 288: ...sition used in certain rechargeable batteries Node In networking and communications a node is any computer or device attached to a network NVRAM Non volatile random access memory RAM Memory that does not lose its contents when you turn off your computer NVRAM is used for maintaining the computer configuration information such as date time and other user settable system setup options On Board Usual...

Page 289: ...ansioncardsdeveloped by Intel Corporation PCI is a local bus that supports 32 and 64 bit data paths providing a high speed data path between the microprocessor and devices such as video drives network and so on PCI devices are PnP compliant PET Platform event trap A platform event is an alarm or specified condition that originates directly from a computer s BIOS or hardware components such as the ...

Page 290: ...e PnP compliant PME Power management event An event that causes a computer to be remotely started such as Remote Wake Up WOL or WOR PnP See Plug and Play Port A socket or plug on your computer that allows you to attach an external device by connecting its cable See also Parallel Port and Serial Port POST Power on self test Diagnostic programs loaded automatically by the BIOS during start up that p...

Page 291: ...ated drive for error correction data providing good performance and some level of fault tolerance Level 5 Provides data striping at the byte level and also stripe error correction information This results in excellent performance and good fault tolerance RAM Random access memory The primary temporary storage area for program instructions and data RAM is stored in chips on small circuit boards call...

Page 292: ...rs meaning two sockets forming a pair must contain RIMMs of identical capacity number of RDRAM chips and speed See also SIMM and DIMM RJ45 A form of connector resembling a standard telephone jack that is typically used to connect Ethernet and Token Ring network adapters and cables Unlike a telephone jack an RJ45 connector has eight wires instead of two four or six ROM Read only memory Memory that ...

Page 293: ...ic code located on a sticker on your Dell computer This code is programmed into your computer s system setup by Dell during the manufacturing process Dell customer support applications use the Service Tag to display all of the configuration and support history information for your specific computer See also Express Service Code For more information see http support dell com SIMM Single in line mem...

Page 294: ...microprocessor The initial version of a new processor is the A0 step As revisions are made for functional fixes or manufacturing improvements the stepping is increased Intel recommends using identical steppings of processors in dual processor systems STP Shielded twisted pair A common type of copper wiring used for Ethernet networks STP wiring is constructed just like UTP having two insulated copp...

Page 295: ...stays in RAM after it is terminated and can be reactivated by pressing a designated hotkey or a combination of keys Examples of TSRs are calculators and calendars OSs like Windows have the ability to constantly switch back and forth between applications and thereby do not require TSRs UDMA Ultra DMA A hard drive protocol that allows the computer to take advantage of fast Ultra ATA drives UL Underw...

Page 296: ... transfer speed of 12 Mb second Devices plug directly into a four pin connector on your computer or into a multiport hub that connects to your computer USB is hot swappable and up to 127 devices can be connected in daisy chain manner UTP Unshielded twisted pair A common type of copper wiring used for telephone systems and Ethernet networks To reduce electromagnetic induction between pairs of wires...

Page 297: ...echnology is used in a client computer in such components as circuitry power supply network adapter and so on Remote management application programs can use WfM technology to access a client computer and gather information about it monitor its status or change its operational state WfM standards include DMI PXE and Remote Wake Up WfM is also compatible with current and emerging industry specificat...

Page 298: ...46 w w w d e l l c o m s u p p o r t d e l l c o m ...

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