Dell G7 7700 Service Manual Download Page 93

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Display panel built-in self-test (LCD-BIST)

About this task

Steps

1. Press and hold the D key and then press the power button.
2. Release both the D key and the power button when the computer begins POST.
3. The display panel begins to display a solid color, or cycling through different colors.

NOTE:

The sequence of colors may very due to different display panel vendor. The user only needs to ensure that the

colors are being displayed correctly without distortion or graphical anomalies.

4. The computer reboots at the end of the last solid color.

Outcome

About this task

The following table shows the outcome of running different types of BIST.

Table 22. BIST outcome

M-BIST

Off

No fault detected with system board.

Solid amber

Indicates a problem with the system board.

Table 22. BIST outcome

L-BIST

Off

No fault detected with system board.

LED error code of [2,8] blinks Amber x2, then pause, then blinks
White x8

Indicates a problem with the system board.

Troubleshooting

Summary of Contents for G7 7700

Page 1: ...Dell G7 7700 Service Manual Regulatory Model P46E Regulatory Type P46E001 May 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... wireless card 22 Memory modules 24 Removing the memory modules 24 Installing the memory modules 24 Solid state drive in SSD1 slot 25 Removing the M 2 2230 solid state drive from the SSD1 slot 25 Installing the M 2 2230 solid state drive in the SSD1 slot 26 Removing the M 2 2280 solid state drive from the SSD1 slot 27 Installing the M 2 2280 solid state drive in the SSD1 slot 28 Re positioning the...

Page 4: ...y 51 Installing the G key 52 Display assembly 54 Removing the display assembly 54 Installing the display assembly 55 Power button with fingerprint reader 57 Installing the power button board with fingerprint reader 57 Removing the power button with fingerprint reader 59 Power adapter port 60 Removing the power adapter port 60 Installing the power adapter port 61 Light bar 62 Removing the light bar...

Page 5: ...OS System Setup and System passwords 89 5 Troubleshooting 90 SupportAssist diagnostics 90 System diagnostic lights 90 Built in self test BIST 91 System board built in self test M BIST 92 Display panel power rail built in self test L BIST 92 Display panel built in self test LCD BIST 93 Outcome 93 Flashing BIOS USB key 94 Flashing the BIOS 94 Backup media and recovery options 94 WiFi power cycle 94 ...

Page 6: ...onnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and cards handle them by their edges and av...

Page 7: ...e anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ESD field service kit The unmonitored Field Service kit is the most commonly used service kit Each Field Service kit incl...

Page 8: ...placed on top of the ESD bag because only the inside of the bag is shielded Always place parts in your hand on the ESD mat in the system or inside an anti static bag Transporting Sensitive Components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport ESD protection summary I...

Page 9: ...are not left attached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x5 6 Battery 3 cell Palm rest and keyboard assembly M2x4 4 Battery 6 cell Palm rest and keyboard assembly M2x4 7 Display cable holder Palm rest and keyboard asse...

Page 10: ...nd keyboard assembly M2x4 3 Rear cover bracket System board M2x5 4 Solid state drive slot SSD1 System board M2x4 1 Solid state drive thermal bracket slot SSD1 System board M2x4 1 Solid state drive slot SSD2 System board M2x4 1 Solid state drive thermal bracket slot SSD2 System board M2x4 1 System board Palm rest and keyboard assembly M2x2 5 Touchpad bracket Palm rest and keyboard assembly M2x4 3 T...

Page 11: ...isites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure Removing and installing components 11 ...

Page 12: ...12 Removing and installing components ...

Page 13: ...lastic scribe to pry the base cover and to release the base cover from the tabs Lift the base cover off the palm rest and keyboard assembly NOTE The following steps are applicable only if you want to further remove any other component from your computer 4 Disconnect the battery cable from the system board 5 Turn your computer over and press the power button for 15 seconds to drain the flea power I...

Page 14: ...14 Removing and installing components ...

Page 15: ...netrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the batter...

Page 16: ...M2x4 that secure the battery to the palm rest and keyboard assembly 4 Lift the battery off the palm rest and keyboard assembly Installing the 3 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the 3 cell battery and provides a visual representation of ...

Page 17: ...s step applies only to computers shipped with a hard drive 4 Connect the battery cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the 6 cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the ba...

Page 18: ...mbly 3 Lift the battery off the palm rest and keyboard assembly Installing the battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure 18 Removing and installing components ...

Page 19: ... computer Coin cell battery Removing the coin cell battery Prerequisites CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates ...

Page 20: ... cell battery off the palm rest and keyboard assembly Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 20 Removing and installing components ...

Page 21: ...oard Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure Removing and in...

Page 22: ...4 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure 22 Removing and installing components...

Page 23: ...d by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 3 Align the screw hole of the wireless card bracket with the screw hole on the system board 4 Replace the screw M2x4 that secures the wireless card bracket to the wireless card and the system board Next steps 1 Install the base cover 2 F...

Page 24: ...each end of the memory module slot until the memory module pops up 2 Slide and remove the memory module from the memory module slot NOTE Repeat step 1 and step 2 to remove the other memory module if installed on your computer Installing the memory modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The fo...

Page 25: ...Solid state drive in SSD1 slot Removing the M 2 2230 solid state drive from the SSD1 slot Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive in the SSD1 slot NOTE This procedure applies only to computer...

Page 26: ...t Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive in the SSD1 slot NOTE This procedure applies only to computers shipped with an M 2 2230 solid state drive installed in the SSD1...

Page 27: ... tape to secure the solid state drive thermal bracket to the system board if applicable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the M 2 2280 solid state drive from the SSD1 slot Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE Depending on the configuration orde...

Page 28: ... component remove the existing component before performing the installation procedure About this task NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive in the SSD1 slot NOTE This procedure applies only to computers shipped with an M 2 2280 solid state drive installed in the SSD1 slot NOTE To replace an M 2 2280 soli...

Page 29: ...le on the system board 7 Replace the screw M2x4 that secures the solid state drive thermal bracket and the solid state drive to the system board NOTE Adhere the tape to secure the solid state drive thermal bracket to the system board if applicable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Re positioning the solid state drive mounting bracket o...

Page 30: ... or the M 2 2280 solid state drive whichever applicable Solid state drive in SSD2 slot Removing the M 2 2230 solid state drive from the SSD2 slot Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive in th...

Page 31: ... component remove the existing component before performing the installation procedure About this task NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive in the SSD2 slot NOTE This procedure applies only to computers shipped with an M 2 2230 solid state drive installed in the SSD2 slot NOTE To replace an M 2 2230 soli...

Page 32: ... tape to secure the solid state drive thermal bracket to the system board if applicable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the M 2 2280 solid state drive from the SSD2 slot Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE Depending on the configuration orde...

Page 33: ...te drive to the system board 4 Slide and lift the solid state drive off the SSD2 slot Installing the M 2 2280 solid state drive in the SSD2 slot Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with an M 2 2280 solid state drive installed in the SSD2 slot T...

Page 34: ...le on the system board 7 Replace the screw M2x4 that secures the solid state drive thermal bracket and the solid state drive to the system board NOTE Adhere the tape to secure the solid state drive thermal bracket to the system board if applicable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Re positioning the solid state drive mounting bracket o...

Page 35: ...t 3 Slide the solid state mounting bracket into the mounting slot on the palm rest and keyboard assembly 4 Install the M 2 2230 solid state drive or the M 2 2280 solid state drive whichever applicable Hard drive Removing the hard drive Prerequisites NOTE This procedure applies only to computers shipped with a 3 cell 56 WHr battery 1 Follow the procedure in Before working inside your computer 2 Rem...

Page 36: ... 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive Installing the hard drive Prerequisites NOTE This procedure applies only to computers shipped with a 3 cell 56 WHr battery If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the hard drive and prov...

Page 37: ...ard drive 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly 5 Replace the three screws M2x4 that secure the hard drive assembly to the palm rest and keyboard assembly 6 Connect the hard drive cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing and installing ...

Page 38: ...Note the speaker cable routing and remove the speaker cable from the routing guides on the palm rest and keyboard assembly 3 Lift the speakers along with the cables off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the...

Page 39: ...er cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Rear cover Removing the rear cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the rear cover and provides a visual representation of the removal procedure ...

Page 40: ...ay from the system board and lift it off the palm rest and keyboard assembly Installing the rear cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the rear cover and provides a visual representation of the installation procedure 40 Removing and installing comp...

Page 41: ...cure the rear cover to the palm rest and keyboard assembly 4 Replace three screws M2x4 that secure the rear cover to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Rear cover bracket Removing the rear cover bracket Prerequisites 1 Follow the procedure in Before working inside your computer Removing and installing components 41 ...

Page 42: ...re the rear cover bracket to the system board 2 Lift the rear cover bracket off the system board Installing the rear cover bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the rear cover bracket and provides a visual representation of the installation proce...

Page 43: ... cover 2 Install the base cover 3 Follow the procedure in After working inside your computer Processor fan Removing the processor fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the processor fan and provides a visual representation of the removal procedure Removing and installing ...

Page 44: ... the processor fan off the palm rest and keyboard assembly Installing the processor fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the processor fan and provides a visual representation of the installation procedure 44 Removing and installing components ...

Page 45: ...and the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Graphics card fan Removing the graphics card fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the graphics card fan and provides a visual represen...

Page 46: ...he graphics card fan off the palm rest and keyboard assembly Installing the graphics card fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the graphics card fan and provides a visual representation of the installation procedure 46 Removing and installing compon...

Page 47: ...ink Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease CAUTION The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Remove...

Page 48: ...g component before performing the installation procedure CAUTION Incorrect alignment of the heat sink will damage the system board and the processor NOTE If either the system board or the heat sink is replaced use the thermal pad or thermal paste provided in the kit to ensure that there is thermal conductivity About this task The following image indicates the location of the heat sink and provides...

Page 49: ...ear cover bracket 2 Install the rear cover 3 Install the base cover 4 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the hard drive About this task The following image indicates the location of the I O board and provides a visual representation o...

Page 50: ...m rest and keyboard assembly 4 Lift the I O board off the palm rest and keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the I O board and provides a visual representation of the installation procedure 50 Removing and inst...

Page 51: ...ure the cable Next steps 1 Install the hard drive 2 Install the base cover 3 Follow the procedure in After working inside your computer G key Removing the G key Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover 4 Remove the rear cover bracket 5 Remove the processor fan 6 Remove the heat sink 7 Remove the power adapter port A...

Page 52: ...alm rest and keyboard assembly 5 Remove the two screws M1 6x1 8 that secures the G key to the palm rest and keyboard assembly 6 Lift the G key off the palm rest and keyboard assembly Installing the G key Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the G key an...

Page 53: ...ey board to the palm rest and keyboard assembly 6 Align the screw hole on the G key board with the screw hole on the palm rest and keyboard assembly 7 Replace the two screws M1 6x1 8 that secure the G key board to the palm rest and keyboard assembly 8 Connect the G key board cable to the system board and close the latch to secure the cable Next steps 1 Install the power adapter port 2 Install the ...

Page 54: ...re working inside your computer 2 Remove the base cover 3 Remove the rear cover 4 Remove the rear cover bracket About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure 54 Removing and installing components ...

Page 55: ...isplay assembly hinges to the palm rest and keyboard assembly 6 Lift the display assembly from the palm rest and keyboard assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the display assembly and provide a visual representat...

Page 56: ...56 Removing and installing components ...

Page 57: ...he tape on the display cable to secure the connection 6 Replace the screw M2x4 that secures the display cable to the system board Next steps 1 Install the rear cover bracket 2 Install the rear cover 3 Install the base cover 4 Follow the procedure in After working inside your computer Power button with fingerprint reader Installing the power button board with fingerprint reader Prerequisites If you...

Page 58: ... cable to the power button with fingerprint reader board and close the latch to secure the cable 4 Connect the power button with fingerprint reader board cable to the I O board and close the latch to secure the cable 5 Replace the two screws M1 6x1 8 that secure the power button with fingerprint reader bracket to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install t...

Page 59: ... This simplifies the removal and installation procedure and prevents damage to the thermal bond between the system board and heat sink About this task The following image indicates the location of the power button with fingerprint reader and provides a visual representation of the removal procedure Steps 1 Lift the power button with fingerprint reader off the palm rest and keyboard assembly 2 Remo...

Page 60: ...ingerprint reader board cable from the I O board 8 Lift the power button with fingerprint reader off the palm rest and keyboard assembly Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the power adapter port and provides a visual repre...

Page 61: ...pter port and provides a visual representation of the installation procedure Steps 1 Place the power adapter port into the slot on the palm rest and keyboard assembly 2 Connect the power adapter port cable to the system board 3 Align the screw holes on the power adapter bracket with the screw holes on the palm rest and keyboard assembly 4 Replace the three screws M2x4 that secure the power adapter...

Page 62: ... location of the light bar and provides a visual representation of the removal procedure Steps 1 Remove the three screws M2x4 that secure the touchpad bracket to the palm rest and keyboard assembly 2 Lift the touchpad bracket off the palm rest and keyboard assembly 3 Lift the light bar cable bracket off the system board 4 Open the latch and disconnect the light bar cable from the system board 62 R...

Page 63: ... light bar with the slots on the palm rest and keyboard assembly 2 Connect the light bar cable to the system board and close the latch to secure the cable 3 Using the alignment posts install the light bar cable bracket to the system board 4 Align the screw holes on the light bar with the screw holes on the palm rest and keyboard assembly 5 Replace the three screws M2x4 that secure the light bar to...

Page 64: ... BIOS setup program Make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board 2 Remove the base cover 3 Remove the 3 cell battery or the 6 cell battery 4 Remove the M 2 2230 solid state drive or the M 2 2280 sol...

Page 65: ... 4 Keyboard cable 5 Keyboard backlight cable 6 Light bar cable 7 Speaker cable 8 Coin cell battery cable 9 G key cable The following images indicate the location of the system board and provide a visual representation of the removal procedure Removing and installing components 65 ...

Page 66: ...66 Removing and installing components ...

Page 67: ...stem board 11 Disconnect the coin cell battery cable from the system board 12 Open the latch and disconnect the G key cable from the system board 13 Remove the five screws M2x2 that secure the system board to the palm rest and keyboard assembly 14 Lift the system board off the palm rest and keyboard assembly Installing the system board Prerequisites If you are replacing a component remove the exis...

Page 68: ... Keyboard cable 5 Keyboard backlight cable 6 Light bar cable 7 Speaker cable 8 Coin cell battery cable 9 G key cable The following images indicate the location of the system board and provide a visual representation of the installation procedure 68 Removing and installing components ...

Page 69: ...Removing and installing components 69 ...

Page 70: ...ard and close the latch 14 Align the screw holes on the USB Type C bracket with the screw holes on the system board 15 Replace the two screws M2x4 that secure the USB Type C bracket to the system board Next steps 1 Install the power adapter port 2 Install the heat sink 3 Install the graphics card fan 4 Install the processor fan 5 Install the rear cover bracket 6 Install the rear cover 7 Install th...

Page 71: ...M2x2 that secure the touchpad to the palm rest and keyboard assembly 5 Slide and lift the touchpad at an angle off the palm rest and keyboard assembly Installing the touchpad Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the touchpad and provides a visual repres...

Page 72: ...ad cable to the system board and close the latch to secure the touchpad cable 5 Connect the touchpad cable to the touchpad board and close the latch to secure the cable 6 Align the screw holes on the touchpad bracket with the screw holes on the palm rest and keyboard assembly 7 Replace the three screws M2x4 that secure the touchpad and the touchpad bracket to the palm rest and keyboard assembly Ne...

Page 73: ...lid state drive from the SSD2 slot if installed 11 Remove the hard drive 12 Remove the processor fan 13 Remove the graphics card fan 14 Remove the power adapter port 15 Remove the power button with fingerprint reader 16 Remove the light bar 17 Remove the I O board 18 Remove the G key 19 Remove the system board NOTE The system board can be removed and installed along with the heat sink This simplif...

Page 74: ...d assembly and provides a visual representation of the installation of the keyboard cable Steps 1 Place the palm rest and keyboard assembly on a clean and flat surface 2 Fold the keyboard back light cable along the fold line 3 Install the touchpad 4 Install the G key 5 Install the speakers 6 Install the system board NOTE The system board can be removed or installed together with the heat sink atta...

Page 75: ...ll the processor fan 11 Install the hard drive 12 Install the M 2 2230 solid state drive or the M 2 2280 solid state drive in the SSD1 slot 13 Install the M 2 2230 solid state drive or the M 2 2280 solid state drive in the SSD2 slot 14 Install the wireless card 15 Install the display assembly 16 Install the rear cover bracket 17 Install the rear cover 18 Install the coin cell battery 19 Install th...

Page 76: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 76 Drivers and downloads ...

Page 77: ... NOTE The F2 prompt indicates that the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup opti...

Page 78: ...puter Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code of the computer Ownership Tag Displays the ownership tag of the computer Signed Firmware Update Displays whether the signed firmware update is enabled Default Enabled BATTERY Battery Type Displays the battery type Battery Level Displays the battery level Battery State Displays th...

Page 79: ...eo BIOS Version Displays the video BIOS version of the computer Audio Controller Displays the audio controller information of the computer Bluetooth Device Displays whether a Bluetooth device is installed in the computer Primary Hard Drive Displays the primary hard drive in the computer LOM MAC Address Displays the MAC address Pass Through MAC Address Displays the MAC address of the video pass thr...

Page 80: ...ugh a Thunderbolt adapter during pre boot Default OFF Camera Enables or disables the camera By default Enable Camera is selected Audio Enables or disables all integrated audio controller Default ON Table 6 System setup options Storage menu Storage SATA Operation Configures operating mode of the integrated SATA hard drive controller Default RAID On SATA is configured to support RAID Intel Rapid Res...

Page 81: ...ense the connection of the computer to a wired network and subsequently disable the selected wireless radios WLAN and or WWAN Upon disconnection from the wired network the selected wireless radios are re enabled Default OFF Table 9 System setup options Power menu Power Battery Configuration Enables the computer to run on battery during power usage hours Use the below options to prevent AC power us...

Page 82: ...g TPM PPI enabled and activate commands Default OFF PPI Bypass for Disable Commands Enables or disables The OS to skip BIOS PPI user prompts when issuing TPM PPI Disable and Deactivate commands Default OFF PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence Interface PPI user prompts when issuing the Clear command Default OFF Attestation Enable Ena...

Page 83: ...curity UEFI Boot Path Security Controls whether the system will prompt the user to enter the admin password if set when booting to a UEFI boot path device from the F12 boot menu By default Always Except Internal HDD is selected Table 11 System setup options Passwords menu Passwords Admin Password Sets changes or deletes the administrator password sometimes called the setup password The administrat...

Page 84: ...as the Boot Block portion is intact and functioning Default ON NOTE BIOS recovery is designed to fix the main BIOS block and cannot work if the Boot Block is damaged In addition this feature cannot work in the event of EC corruption ME corruption or a hardware issue The recovery image must exist on an unencrypted partition on the drive BIOS Downgrade Allow BIOS Downgrade Controls flashing of the s...

Page 85: ...is option is selected the F1 F12 keys scan the code for their secondary functions Keyboard Illumination Keyboard Illumination Configures the operating mode of the keyboard illumination feature By default Bright is selected Keyboard Backlight Timeout on AC Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to the computer The keyboard back...

Page 86: ...t 0 seconds is selected MAC Address Pass Through MAC Address Pass Through Replaces the external NIC MAC address in a supported dock or dongle with the selected MAC address from the computer By default System Unique MAC Address is selected Sign of Life Early Logo Display Displays Logo Sign of Life Default ON Table 16 System setup options Virtualization menu Virtualization Intel Virtualization Techn...

Page 87: ...ssor If enabled the Intel TurboBoost driver increases the performance of the CPU or graphics processor Default ON Intel Hyper Threading Technology Enable Intel Hyper Threading Technology Enabled or disabled the Intel Hyper Threading mode of the processor If enabled the Intel Hyper Threading increases the efficiency of the processor resources when multiple threads run on each core Default ON Dynami...

Page 88: ...urity screen is displayed 2 Select System Admin Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 3 Type the s...

Page 89: ...mputer restarts Clearing CMOS settings About this task CAUTION Clearing CMOS settings will reset the BIOS settings on your computer Steps 1 Turn off your computer 2 Remove the base cover NOTE The battery must be disconnected from the system board see Step 4 in Removing the base cover 3 Press and hold the power button for 15 seconds to drain the flea power 4 Before you turn on your computer follow ...

Page 90: ...s the power and battery charge status Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned o...

Page 91: ...m board needs a replacement 1 M BIST M BIST is the system board built in self test diagnostics tool that improves the diagnostics accuracy of system board embedded controller EC failures M BIST must be manually initiated before POST and can also run on a dead system 2 L BIST L BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST 3 LCD BIST LCD ...

Page 92: ... troubleshooting is required proceed with the applicable Guided Resolution for No Power No POST etc Display panel power rail built in self test L BIST About this task Next steps L BIST LCD Power Rail Test is an enhancement to the single LED error code diagnostics and is automatically initiated during POST L BIST isolates if the LCD is receiving power from the system board L BIST checks if the syst...

Page 93: ...eds to ensure that the colors are being displayed correctly without distortion or graphical anomalies 4 The computer reboots at the end of the last solid color Outcome About this task The following table shows the outcome of running different types of BIST Table 22 BIST outcome M BIST Off No fault detected with system board Solid amber Indicates a problem with the system board Table 22 BIST outcom...

Page 94: ...o www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest vers...

Page 95: ... computer even after it has been powered off and the battery has been disconnected from the system board The following procedure provides the instructions on how to release the flea power Steps 1 Turn off your computer 2 Remove the base cover NOTE The battery must be disconnected from the system board See Step 4 in Removing the base cover 3 Press and hold the power button for 15 seconds to drain t...

Page 96: ... topic or model number and then click or tap the search icon to view the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant...

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