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Dell G5 5590, Service Manual, Page: 123 / 126

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Dell G5 5590 Service Manual Download Page 123

NOTE: 

Applications may take up to three subsequent launches after enablement to see the full performance benefits.

Identifier

GUID-CD2E8B90-160E-43C9-BA9D-F0F6C6BAA458

Status

Released

Disabling Intel Optane memory

CAUTION: 

After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a 

blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver.

NOTE: 

Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane 

memory module from the computer.

1 

On the taskbar, click the search box, and then type 

Intel Rapid Storage Technology

.

2 

Click 

Intel Rapid Storage Technology

.

The 

Intel Rapid Storage Technology

 window is displayed.

3 

On the 

Intel Optane memory

 tab, click 

Disable

 to disable the Intel Optane memory.

NOTE: 

For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory. 

The Disable option will be grayed out.

4 

Click 

Yes

 if you accept the warning.

The disabling progress is displayed.

5 

Click 

Reboot

 to complete disabling your Intel Optane memory and restart your computer.

Identifier

GUID-B4DD52FB-C0FE-4818-9D7C-A0D2BF4491D7

Status

Released

WiFi power cycle

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The 
following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: 

Some ISPs (Internet Service Providers) provide a modem/router combo device.

1 

Turn off your computer.

2 

Turn off the modem.

3 

Turn off the wireless router.

4 

Wait for 30 seconds.

5 

Turn on the wireless router.

6 

Turn on the modem.

7 

Turn on your computer.

Identifier

GUID-8CEF1F7A-1327-43EB-9E2E-8EC169AEFE4A

Status

Released

Flea power release

Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been 
removed. The following procedure provides the instructions on how to conduct flea power release:

1 

Turn off your computer.

2 

Disconnect the power adapter from your computer.

3 

Press and hold the power button for 15 seconds to drain the flea power.

Troubleshooting

123

Summary of Contents for G5 5590

Page 1: ...Dell G5 5590 Service Manual Regulatory Model P82F Regulatory Type P82F001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Identifier GUID 089FFA4B 3A62 4B51 BDE1 309C58A451D9 Status Released 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of thei...

Page 3: ...Procedure 20 8 Removing the battery 23 Lithium ion battery precautions 23 Prerequisites 23 Procedure for removing the battery for computers shipped without hard drive 24 Procedure for removing the battery for computers shipped with hard drive 24 9 Replacing the battery 26 Procedure for replacing the battery for computers shipped without hard drive 26 Procedure for replacing the battery for compute...

Page 4: ... 17 Replacing the speakers 45 Procedure 45 Post requisites 46 18 Removing the touchpad 47 Prerequisites 47 Procedure 47 19 Replacing the touchpad 49 Procedure 49 Post requisites 50 20 Removing the solid state drive Intel Optane memory module 51 Prerequisites 51 Procedure 51 21 Replacing the solid state drive Intel Optane memory module 54 Procedure to move the screw mount 54 Procedure 56 Post requi...

Page 5: ...placing the heat sink 74 Procedure 74 Post requisites 75 30 Removing the power adapter port 76 Prerequisites 76 Procedure 76 31 Replacing the power adapter port 78 Procedure 78 Post requisites 79 32 Removing the I O board 80 Prerequisites 80 Procedure 80 33 Replacing the I O board 82 Procedure 82 Post requisites 83 34 Removing the display assembly 84 Prerequisites 84 Procedure 84 35 Replacing the ...

Page 6: ... 105 Procedure 105 Post requisites 106 42 Removing the palm rest 107 Prerequisites 107 Procedure 107 43 Replacing the palm rest 109 Procedure 109 Post requisites 110 44 Device drivers 111 Intel Chipset Software Installation Utility 111 Video drivers 111 Intel Serial IO driver 111 Intel Trusted Execution Engine Interface 111 Intel Virtual Button driver 112 Wireless and Bluetooth drivers 112 45 Syst...

Page 7: ...diagnostics 120 System diagnostic lights 121 Flashing BIOS USB key 122 Flashing the BIOS 122 Enabling Intel Optane memory 122 Disabling Intel Optane memory 123 WiFi power cycle 123 Flea power release 123 47 Getting help and contacting Dell 125 Self help resources 125 Contacting Dell 125 Contents 7 ...

Page 8: ... files and exit all open applications 2 Shut down your computer Click Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from you...

Page 9: ... all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 After working inside your co...

Page 10: ...you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending any connector pins When connecting cables ensure that the ports and connectors are correctly oriented and aligned CAUTION Press and eject any installed card from the media card reader Identifier GUID E1EAA29F F785 45A4 A7F8 3E717B40D541 Status Released Electrostatic discharge ESD p...

Page 11: ...t and bonding wire Never use wireless wrist straps Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage It is recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are...

Page 12: ...rting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment CAUTION Do not lift greater than 50 pounds Always obtain additional resources or use a mechanical lifting device 1 Get a firm balanced footing Keep...

Page 13: ...EC 4827 86C4 C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools Phillips screwdriver 0 Phillips screwdriver 1 Flat head screwdriver Plastic scribe 4 Recommended tools 13 ...

Page 14: ...g a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2x4 7 Battery 4 cell Palm rest assembly M2x4 4 Battery 6 cell Palm rest assembly M2x4 6 Fan for graphics card Palm rest assembly M2x2 5 3 Fan for processor Palm rest assembly M2x2 5 3 Hard drive assembly Palm rest assembly M2x...

Page 15: ...fingerprint reader Palm rest assembly M2x2 5 2 Solid state drive Palm rest assembly M2x4 1 Solid state drive shield Palm rest assembly M2x4 2 System board Palm rest assembly M2x2 5 8 Touchpad Palm rest assembly M1 6x2 2 Touchpad bracket Palm rest assembly M2x3 2 Wireless card bracket System board M2x4 1 Screw list 15 ...

Page 16: ...After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 201A582F 4C93 4AEB 87A8 BBDF38BCD09D Status Released Procedure 1 Loosen the two captive screws on the base cover 2 Remove the seven screws M2x7 that secure the base cover to the palm rest assembly NOTE The two captive screws when released w...

Page 17: ...3 Pry the base cover from the rear side using a plastic scribe 4 Pry the base cover from the tabs on the palm rest assembly and lift the base cover off the palm rest assembly Removing the base cover 17 ...

Page 18: ...The following steps are applicable only if you want to further remove any other component from your computer 5 Using the pull tab disconnect the battery cable from the system board 18 Removing the base cover ...

Page 19: ...6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power Removing the base cover 19 ...

Page 20: ...fter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 97417D7A F39D 4587 BB87 7AD310609E81 Status Released Procedure 1 Connect the battery cable to the system board 2 Align the tabs on the base cover with the slots on the palm rest a...

Page 21: ...3 Replace the seven screws M2x7 that secure the base cover to the palm rest assembly 4 Tighten the two captive screws that secure the base cover to the palm rest assembly Replacing the base cover 21 ...

Page 22: ...22 Replacing the base cover ...

Page 23: ...can be done by disconnecting the AC adapter from the system to allow the battery to drain Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery If a battery ...

Page 24: ...ery to the palm rest assembly 3 Lift the battery along with its cable off the palm rest assembly Identifier TASK_804CAEC8D09E4D7B847FA81D6FB93533 Status Procedure for removing the battery for computers shipped with hard drive 1 Using the pull tab disconnect the battery cable from the system board if applicable 2 Remove the four screws M2x4 that secure the battery to the palm rest assembly 3 Lift t...

Page 25: ...Removing the battery 25 ...

Page 26: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 38435773 7AD9 4552 AC2F 65FDCB8C7733 Status Released Procedure for replacing the battery for computers shipped without hard drive 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the six screws M2x4 ...

Page 27: ...battery for computers shipped with hard drive 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the four screws M2x4 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Replacing the battery 27 ...

Page 28: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover 28 Replacing the battery ...

Page 29: ... After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID 0FEB7473 05D7 4165 BA02 91A0EF21E32C Status Released Procedure 1 Open th...

Page 30: ... fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from the memory module slot 30 Removing the memory modules ...

Page 31: ...structions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 6F01E5F4 5EDC 4ACD AA65 7E950854775F Status Released Procedure 1 Lift the flap from the memory module slot 2 Align the notch on the memory module with the tab on the memory module slot 3 Slide the memory modules firmly into th...

Page 32: ... you do not hear the click remove the memory module and reinstall it Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover 32 Replacing the memory modules ...

Page 33: ...practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Identifier GUID 6F56B68C 6A4D 4FC7 8AB8 8AB91F615D26 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery Identifier...

Page 34: ...nnect the interposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Lift the hard drive off the hard drive bracket 34 Removing the hard drive ...

Page 35: ...Removing the hard drive 35 ...

Page 36: ...w the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Identifier GUID 4733B49C 5DD1 48D7 BF60 1042FA1E39B8 Status Released Procedure Applicable only on computers shipped with 4 cell battery 1 Align the screw holes...

Page 37: ...les on the palm rest assembly 5 Replace the three screws M2x4 that secure the hard drive assembly to the palm rest assembly 6 Slide the hard drive cable into the connector on the system board and close the latch to secure the hard drive cable Replacing the hard drive 37 ...

Page 38: ...Identifier GUID C2EF5151 AC0A 4CE8 A9D6 50BEB2E5862C Status Released Post requisites 1 Replace the battery 2 Replace the base cover 38 Replacing the hard drive ...

Page 39: ...sets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Identifier GUID FEC28CD3 B5DC 4784 A93A 6ADD7CFE72A9 Status Released Prerequisites CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended to note the BIOS setup program s settings 1 Remove the...

Page 40: ...40 Removing the coin cell battery ...

Page 41: ... your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID A536DE81 ADC3 4A15 8FFF 01EDD2F790F4 Status Released Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Connect the coin cell battery cable to th...

Page 42: ...Identifier GUID 6EECE955 E287 4B0F A33C 986C607022B8 Status Released Post requisites 1 Replace the base cover 2 Replace the solid state drive Intel Optane 42 Replacing the coin cell battery ...

Page 43: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID EE347C11 7D84 4316 9704 CCB5EC75A7AB Status Released Prerequisites Remove the base cover Identifier GUID 53A163A0 155C 46CD 8175 A3861870FBFB Status Released Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing and remove it...

Page 44: ...44 Removing the speakers ...

Page 45: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 2EDC3537 91DB 471B 88C1 E340F1F4169E Status Released Procedure NOTE If the rubber grommets are pushed out of the speakers when removing the speakers push them back in place before replacing the speakers 1 Using the alignment posts and rubber grommets place the speakers in the slots on the pa...

Page 46: ...Identifier GUID 90AC810E 8499 45B3 836C CC771A88897B Status Released Post requisites Replace the base cover 46 Replacing the speakers ...

Page 47: ...pliance Identifier GUID 37921292 743B 4ABF A66A D7C2C75AAA32 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery Identifier GUID 386B7DFF 8636 4A96 89C5 57B7AC903F3F Status Released Procedure 1 Open the latch and disconnect the touchpad cable from the system board and peel the touchpad cable off the touchpad 2 Remove the two screws M2x3 that secure the touchpad bracket to th...

Page 48: ...48 Removing the touchpad ...

Page 49: ...04 8D22 DD5341B12396 Status Released Procedure NOTE Ensure that the touchpad is aligned with the guides available on the palm rest assembly and the gap on either sides of the touchpad is equal 1 Slide and place the touchpad into the slot on the palm rest assembly 2 Align the screw holes on the touchpad bracket with the screw holes on the palm rest assembly 3 Replace the two screws M2x3 that secure...

Page 50: ...Identifier GUID 56AA2BC3 6EFC 43DA A65A 1B08AC611390 Status Released Post requisites 1 Replace the battery 2 Replace the base cover 50 Replacing the touchpad ...

Page 51: ...nside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID 35546CB0 4A26 40F5 8574 D0577A7E100B Status Released ...

Page 52: ...x4 that secures the solid state drive Intel Optane to the palm rest assembly 4 Slide and remove the solid stare drive Intel Optane from the solid state drive slot 52 Removing the solid state drive Intel Optane memory module ...

Page 53: ...Removing the solid state drive Intel Optane memory module 53 ...

Page 54: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Identifier GUID 0CE7F8A4 0D41 4985 AB93 DC81FAD1BFAA Status Released Procedure to move the screw mount This computer supports two solid state drive form factors M 2 2230 M 2 2280 If you are replacing the solid ...

Page 55: ...ide the solid state drive Intel Optane memory module firmly into the solid state drive slot at an angle 6 Press the other end of the solid state drive Intel Optane memory module and replace the screw M2x3 that secures the solid state drive to the palm rest Replacing the solid state drive Intel Optane memory module 55 ...

Page 56: ... Intel Optane slot 2 Slide the solid state drive Intel Optane firmly into the solid state drive slot at an angle NOTE Ensure that the solid state drive is firmly seated 3 Gently press the solid state drive down and replace the screw M2x3 that secures the solid state drive Intel Optane to the palm rest assembly 56 Replacing the solid state drive Intel Optane memory module ...

Page 57: ...e Intel Optane shield with the screw holes on the palm rest assembly 5 Replace the two screws M2x4 that secure that solid state drive shield Intel Optane shield to the palm rest assembly Replacing the solid state drive Intel Optane memory module 57 ...

Page 58: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover 58 Replacing the solid state drive Intel Optane memory module ...

Page 59: ...ter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID CA6153C0 B330 4EA4 8546 F8E3B33055C4 Status Released Procedure 1 Locate the...

Page 60: ...reless card bracket to the system board 3 Lift the wireless card bracket from the wireless card 4 Disconnect the antenna cables from the wireless card 5 Slide and remove the wireless card from the wireless card slot 60 Removing the wireless card ...

Page 61: ...Removing the wireless card 61 ...

Page 62: ...ON To avoid damage to the wireless card do not place any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Align the notch on the...

Page 63: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover Replacing the wireless card 63 ...

Page 64: ...ng inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID 4C83A8D3 7E02 4269 8809 473A42F2B926 Status Released Procedure 1 Remove the three screws M2x2 5 that secure the fan to the system board 2 Lift the...

Page 65: ...Removing the graphics card fan 65 ...

Page 66: ...de your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B388376E 5C8B 48CA B2C3 D82146DAED50 Status Released Procedure 1 Slide the fan into the slots at an angle on the system board 2 Connect the fan cable to the system board 3 Replace the three screws...

Page 67: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover Replacing the graphics card fan 67 ...

Page 68: ...ng inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID BBA00F2A 1945 44DD 8086 5206D1F1BAEC Status Released Procedure 1 Remove the three screws M2x2 5 that secure the fan to the system board 2 Lift the...

Page 69: ...Removing the processor fan 69 ...

Page 70: ... working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 78A00615 D4CF 46A4 86A1 2E8E1C7A10DD Status Released Procedure 1 Place the fan on the system board 2 Connect the fan cable to the system board 3 Replace the three screws M2x2 5 that s...

Page 71: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover Replacing the processor fan 71 ...

Page 72: ...ufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Identifier GUID 5F2ABC88 378B 409F A96C FD67E59ADF27 Status Released Prerequisites 1 Remove the base cover 2 Remove the graphics card fan 3 Remove the proce...

Page 73: ...Removing the heat sink 73 ...

Page 74: ... www dell com regulatory_compliance CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Identifier GUID 0181845F 02A6 4E3A BA52 DD83E34B456A Status Released Procedure 1 Align the screw holes on the heat sink with the...

Page 75: ...Identifier GUID 81DB0D73 9058 466C BB55 B785E83B6D21 Status Released Post requisites 1 Replace the processor fan 2 Replace the graphics card fan 3 Replace the base cover Replacing the heat sink 75 ...

Page 76: ... the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 9B101310 666B 4963 A88A A18D45FF3802 Status Released Prerequisites Remove the base cover Identifier GUID 46BC5B04 CADF 41FC 9ECD 27F47BBB17B4 Status Released Procedure 1 Remove the screw M2x4 that secures the power adapter port bracket to the palm rest assembly 2 Lift the power adapter port bracket from the ...

Page 77: ...Removing the power adapter port 77 ...

Page 78: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID CDDC0F0A 0513 44D3 BC86 19077519F7A7 Status Released Procedure 1 Place the power adapter port into the slot and adhere the power adapter port on the palm rest assembly 2 Connect the power adapter port cable to the system board 3 Align the screw hole on the power adapter bracket with ...

Page 79: ...Identifier GUID 185FDB4F C8DC 4560 A121 9AAEFD9E4E38 Status Released Post requisites Replace the base cover Replacing the power adapter port 79 ...

Page 80: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID FB2D685D 3F85 406B A64E 744C97BD56F0 Status Released Prerequisites 1 Remove the base cover 2 Remove the graphics card fan 3 Remove the processor fan 4 Remove the heat sink Identifier GUID B5E16A99 5B33 483A A058 E99C78A338B4 Status Released Procedure 1 Remove the two screws M2x2 5 that secures the I ...

Page 81: ...Removing the I O board 81 ...

Page 82: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 22AE2693 99D2 4338 9E7E A02DE5C08866 Status Released Procedure 1 Align the ports on the I O board with the slots on the palm rest assembly 2 Connect the I O board cable to the I O board and close the latch to secure the cable 3 R...

Page 83: ...r GUID 98F48E9B 9A61 42CB 86F8 019200C89BF4 Status Released Post requisites 1 Replace the heat sink 2 Replace the processor fan 3 Replace the graphics card fan 4 Replace the base cover Replacing the I O board 83 ...

Page 84: ...ntifier GUID 7116CE4A 7EE1 451D B81E 30D3CBA156ED Status Released Prerequisites 1 Remove the base cover 2 Replace the wireless card 3 Remove the graphics card fan 4 Remove the processor fan 5 Remove the heat sink Identifier GUID 783FD814 E78D 45ED AACD DC5A889DFAF3 Status Released Procedure 1 Remove the four screws M2x4 that secure the display assembly to the palm rest assembly 2 Peel the tape tha...

Page 85: ...CAUTION Exercise care when flipping the computer 6 Flip the computer over 7 Pry the hinge cover from the palm rest assembly and lift it off the palm rest assembly Removing the display assembly 85 ...

Page 86: ...8 Remove the eight screws M2x4 that secure the left and right hinges to the palm rest assembly 86 Removing the display assembly ...

Page 87: ...e tabs on the palm rest assembly 10 Release the antenna cables from the slots on the palm rest assembly 11 Release the display cable from the slot on the palm rest assembly 12 Lift the display assembly off the palm rest assembly Removing the display assembly 87 ...

Page 88: ...afety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 8F896A17 EA23 4291 A9CC 7B8149350792 Status Released Procedure 1 Route the display cable into the slot on the palm rest assembly 2 Route the antenna cables into the slot on the palm rest assembly 3 Align the tabs on the hinges with the slots on the palm rest assembly and place the dis...

Page 89: ...5 Align the hinge cover with the slots on the palm rest assembly and press to secure the hinge cover Replacing the display assembly 89 ...

Page 90: ...M2x4 that secures the display cable to the system board 9 Slide the display cable into the connector on the system board and close the latch to secure the cable 10 Adhere the tape that secures the display cable to the system board 11 Replace the four screws M2x4 that secure the display assembly to the palm rest assembly 90 Replacing the display assembly ...

Page 91: ...03 4070 B727 43325ACBB5FD Status Released Post requisites 1 Replace the heat sink 2 Replace the processor fan 3 Replace the graphics card fan 4 Replace the wireless card 5 Replace the base cover Replacing the display assembly 91 ...

Page 92: ...note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Identifier GUID B17353D2 A6DA 4E7C 96C1 7B397261BD6E Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the speakers 5 Remove the solid state drive Intel Optane memory module 6 Remove the wireless card 7 Remove the graphi...

Page 93: ...nect the touchpad cable from the system board 12 Open the latch and disconnect the hard drive cable from the system board optional 13 Open the latch and disconnect the fingerprint reader cable from the system board 14 Disconnect the coin cell battery cable 15 Open the latch and disconnect the I O board cable from the system board 16 Remove the seven screws M2x2 5 that secure the system board to pa...

Page 94: ...94 Removing the system board ...

Page 95: ...gulatory_compliance NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Identifier GUID 74B8EC2D BA1A 407D A069...

Page 96: ...e latch to secure the cable 9 Connect the keyboard cable to the connector on the system board and close the latch to secure the cable 10 Connect the speaker cable to the system board 11 Align the screw holes on the USB Type C port bracket with the screw holes on the system board 12 Replace the two screws M2x4 that secure the USB Type C port bracket to the system board 13 Align the display assembly...

Page 97: ...e coin cell battery 3 Replace the heat sink 4 Replace the processor fan 5 Replace the graphics card fan 6 Replace the wireless card 7 Replace the solid state drive Intel Optane memory module 8 Replace the speakers 9 Replace the memory modules 10 Replace the battery 11 Replace the base cover Replacing the system board 97 ...

Page 98: ...ram 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer 98 Replacing the system board ...

Page 99: ...int reader Identifier GUID AE3FF012 E313 4D2C A4F5 C3CF9A5C3995 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the solid state drive Intel Optane 5 Remove the wireless card 6 Remove the graphics card fan 7 Remove the processor fan 8 Remove the heat sink 9 Replace the power adapter port 10 Remove the system board Identifier GUID 15CDE...

Page 100: ...100 Removing the power button with fingerprint reader ...

Page 101: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE Applicable only for computers that are shipped with fingerprint reader Identifier GUID 57B3999E 143D 4583 B31B 118F75EAAA67 Status Released Procedure 1 Using the alignment posts align the power button on the palm rest assembly 2 Replace the two screws M2x2 5 that secur...

Page 102: ...place the power adapter port 3 Replace the heat sink 4 Replace the processor fan 5 Replace the graphics card fan 6 Replace the wireless card 7 Replace the solid state drive Intel Optane 8 Replace the memory modules 9 Replace the battery 10 Replace the base cover 102 Replacing the power button with fingerprint reader ...

Page 103: ...ory modules 4 Remove the speakers 5 Remove the solid state drive Intel Optane memory module 6 Remove the wireless card 7 Remove the graphics card fan 8 Remove the processor fan 9 Remove the heat sink 10 Remove the coin cell battery 11 Remove the touchpad 12 Remove the hard drive optional 13 Remove the power adapter port 14 Remove the I O board 15 Remove the display assembly 16 Remove the system bo...

Page 104: ...4 Lift the keyboard along with its cable off the palm rest assembly 104 Removing the keyboard ...

Page 105: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID E1F9FC6C 8574 461F AC8B F208C8587C01 Status Released Procedure 1 Align the screw holes on the keyboard with the screw holes on the palm rest assembly 2 Align the screw holes on the keyboard bracket with the screw holes on the palm rest assembly 3 R...

Page 106: ...eader 2 Replace the system board 3 Replace the display assembly 4 Replace the I O board 5 Replace the power adapter port 6 Replace the hard drive optional 7 Replace the touchpad 8 Replace the coin cell battery 9 Replace the heat sink 10 Replace the processor fan 11 Replace the graphics card fan 12 Replace the wireless card 13 Replace the solid state drive Intel Optane memory module 14 Replace the ...

Page 107: ...sed Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the speakers 5 Remove the solid state drive Intel Optane memory module 6 Remove the wireless card 7 Remove the graphics card fan 8 Remove the processor fan 9 Remove the heat sink 10 Remove the coin cell battery 11 Remove the touchpad 12 Remove the hard drive optional 13 Remove the power adapter port...

Page 108: ...108 Removing the palm rest ...

Page 109: ...low the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 4B5F296A A4F2 4F51 A7F8 D6D05B070B91 Status Released Procedure Place the palm rest on a flat surface 43 Replacing the palm re...

Page 110: ... board 6 Replace the power adapter port 7 Replace the hard drive optional 8 Replace the touchpad 9 Replace the coin cell battery 10 Replace the heat sink 11 Replace the processor fan 12 Replace the graphics card fan 13 Replace the wireless card 14 Replace the solid state drive Intel Optane memory module 15 Replace the speakers 16 Replace the memory modules 17 Replace the battery 18 Replace the bas...

Page 111: ...e Device Manager check if the video driver is installed Install the video driver update from www dell com support Identifier GUID 43531ABB B77D 45B5 AFBA B90BDF782CFC Status Released Intel Serial IO driver In the Device Manager check if the Intel Serial IO driver is installed Install the driver updates from www dell com support Identifier GUID B021278B 5FB5 429E B0B5 BF580C34D140 Status Released I...

Page 112: ... updates from www dell com support Identifier GUID 543661C6 4009 4F1B BB4F 6CF5FF28149D Status Released Wireless and Bluetooth drivers In the Device Manager check if the network card driver is installed Install the driver updates from www dell com support In the Device Manager check if the Bluetooth driver is installed Install the driver updates from www dell com support 112 Device drivers ...

Page 113: ... or change a user selectable option such as the user password type of hard drive installed and enabling or disabling base devices Identifier GUID 1432A924 49E9 4080 961D 2AFBDAF42039 Status Released Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates...

Page 114: ...2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen T...

Page 115: ... HT Capable Displays whether the processor is HyperThreading HT capable 64 Bit Technology Displays whether 64 bit technology is used Device Information Primary HDD Displays the primary hard drive information of the computer M 2 SATA SSD Displays the M 2 SATA SSD device information of the computer M 2 PCIe SSD 0 Displays the M 2 PCIe SSD information of the computer LOM MAC Address Displays the LOM ...

Page 116: ...nected to external USB port Thunderbolt Adapter Configuration Enable or disable Thunderbolt technology support Audio Enable or disable the integrated audio controller Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature Keyboard Backlight Timeout on AC When the backlight is enabled this feature defines the timeout value for the keyboard backlight when...

Page 117: ...Boot Secure Boot Enable Enable or disable the secure boot feature Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures Expert Key Management Expert Key Management Enable or disable Expert Key Management Custom Mode Key Management Select the custom values for expert key management Table 8 System setup options Intel Software Guard Extensi...

Page 118: ... the speed of the boot process Default Thorough Extend BIOS POST Time Configure additional pre boot delay Full Screen Logo Enable or disable to display full screen logo Warnings and Errors Sets the boot process to pause when Warnings or Errors are detected Sign of Life Indication Enable or disable to indicate during POST time that the power button press is acknowledged in a manner the user can eit...

Page 119: ...he boot flow for SupportAssist OS Recovery tool in the even of certain system errors Identifier GUID 2AD27E0B 434A 4EC4 B24B 917703ECDF55 Status Released Clearing CMOS settings CAUTION Clearing CMOS settings will reset the BIOS settings on your computer 1 Remove the base cover 2 Disconnect the battery cable from the system board 3 Remove the solid state drive Intel Optane 4 Remove the coin cell ba...

Page 120: ...vice s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Identifier GUID 0B893EED EFBC 4831 A9C4 7298A7A9F619 Status Released Running the eP...

Page 121: ...es followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating no memory or RAM is detected The following table shows different battery status light hard drive activity light patterns and associated problems Table 14 LED codes Diagnostic light codes Problem description 2 1 Processor failure 2 2 System board BIOS o...

Page 122: ...he system board Follow these steps to flash the BIOS 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer ...

Page 123: ...rayed out 4 Click Yes if you accept the warning The disabling progress is displayed 5 Click Reboot to complete disabling your Intel Optane memory and restart your computer Identifier GUID B4DD52FB C0FE 4818 9D7C A0D2BF4491D7 Status Released WiFi power cycle If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following ...

Page 124: ...4 Connect the power adapter to your computer 5 Turn on your computer 124 Troubleshooting ...

Page 125: ...t Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS...

Page 126: ...t and some services may not be available in your country region NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 126 Getting help and contacting Dell ...

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