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Troubleshooting
Common
symptoms
Possible solutions
Missing color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong color
• Change the
Color Setting Mode
in the
Color Settings
OSD to
Graphics
or
Video
depending on the application.
• Try different
Preset Modes
in
Color
settings OSD.
Adjust
R
/
G
/
B
value in
Custom Color
in
Color
settings
OSD.
• Change the
Input Color Format
to
RGB
or
YCbCr
in
the
Color settings
OSD.
• Run the built-in diagnostics.
Image retention
from a static image
left on the monitor
for a long period
• Set the screen to turn off after a few minutes of screen
idle time. It can be adjusted in Windows Power Options or
Mac Energy Saver setting.
• Alternatively, use a dynamically changing screensaver.
Video ghosting or
overshooting
• Change the
Response Time
in the
Display
OSD to
Fast,
Super Fast,
or
Extreme
depending on your application
and usage.
