56
| Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Missing Color
Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
not good
• Change the settings of the
Preset Modes
in the
Game
menu OSD depending on the
application.
• Adjust the
Gain/Offset/Hue/Saturation
values under
Custom Color
in the
Game
menu
OSD.
• Change the
Input Color Format
to
RGB
or
YCbCr/YPbPr
in the Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
• Set the screen to turn off after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
• Alternatively, use a dynamically changing
screensaver.
