Technical Support
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Contacting the Technical Assistance Center
How to Contact Dell
Networking TAC
Log in to iSupport at
http://support.dell.com/force10
and select the
Service Request
tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Serial number (required)
• Dell Service Tag (required)
• Chassis color (required)
• Symptom description
• Screen shots show the symptom, including any error messages. These can include:
• Output from the
show tech-support [non-paged]
command (This report is very long
so set the storage buffer in your terminal program to high.)
• Output from the
show logging eventlog [unit]
command, where unit is the stack ID of
the member unit that experienced the failure (This report is included as a section in the
output of
show tech-support [non-paged]
command.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if you use one
Managing Your Case
Log in to iSupport and select the
Service Request
tab to view all open cases and Return
Materials Authorizations (RMAs).
Downloading Software
Updates
Log in to iSupport
and select the
Software Center
tab.
Technical Documentation
Log in to iSupport and select the
Documents
tab. You can access this page without logging
in using the
Documentation
link on the iSupport page.
Contact Information
E-mail: [email protected]
Web:
http://support.dell.com/force10
.
Telephone:
• US and Canada: 866.965.5800
• International: 408.965.5800
