Technical Support
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8
Technical Support
This appendix contains the following sections:
•
The iSupport Website
•
Contacting the Technical Assistance Center
•
Requesting a Hardware Replacement
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Networking
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Networking products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Networking iSupport provides integrated,
secure access to these services.
Accessing iSupport Services
The URL for iSupport is
https://www.force10networks.com/CSPortal20/Main/SupportMain.aspx
.
To access
iSupport services, you must have a userid and password. If you do not have one, you can request one at
the website.
To request a userid and password, follow these steps:
Step
Task
1
On the Dell Networking Support page, click the
Account Request
link.
2
Fill out the
User Account Request form, and click
Send
. You will receive your userid and password by E-mail.
3
To access iSupport services, click the
LOGIN
link and enter your userid and password.
