Contacting Technical Support
|
61
C
Contacting Technical Support
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.
Accessing iSupport Services
The URL for iSupport is
www.force10networks.com/support/.
To access iSupport services you must have
a userid and password. If you do not have one, you can request one at the website:
1
On the Dell Force10 iSupport page, click the
Account Request
link.
2
Fill out the User Account Request form and click
Send
. You will receive your userid and password
by E-Mail.
3
To access iSupport services, click the
Log in
link and enter your userid and password.
Contacting the Technical Assistance Center
How to Contact Dell Force10
TAC
Log in to iSupport at
www.force10networks.com/support/
,
and select the
Service Request
tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see
Locating Serial Numbers on page 62
)
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the
show tech
command or the
show tech linecard
{
number
} command.
• Output from the
show trace command
or the
show trace linecard
{
number
}
command.
• Console captures showing the error messages.
• Console captures showing the troubleshooting steps taken.
• Saved messages to a syslog server, if one is used.
Managing Your Case
Log in to iSupport and select the
Service Request
tab to view all open cases and RMAs.
Downloading Software Updates Log in to iSupport
and select the
Software Center
tab.
Summary of Contents for Force10 C150
Page 1: ...Installing and Maintaining the C150 System ...
Page 6: ...6 Contents w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 16: ...16 Installing the C150 Chassis w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 34: ...34 Installing DC Power Entry Modules w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 38: ...38 Powering Up w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 55: ...System Specifications 55 Figure B 2 Chassis Dimensions Depth fnD0011mp 15 5 inches ...
Page 64: ...64 Contacting Technical Support w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 65: ......
Page 66: ...w w w d ell com support dell com Printed in the U S A ...
