Dell EMC PowerEdge R650xs Installation And Service Manual Download

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Figure 63. Set the anti-tilt wires to the locked position and tightening the captive nuts

Next steps

Install the air shroud

2. Follow the procedure listed in

After working inside your system

on page 26.

Expansion cards and expansion card risers

NOTE:

A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or

missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message,
see

Troubleshooting expansion cards

section in the

Dell EMC PowerEdge Servers Troubleshooting Guide

www.dell.com/

poweredgemanuals

Installing and removing system components

Summary of Contents for EMC PowerEdge R650xs

Page 1: ...Dell EMC PowerEdge R650xs Installation and Service Manual Part Number E74S Series Regulatory Type E74S001 September 2021 Rev A01 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... firmware 21 Options to download and install OS drivers 22 Downloading drivers and firmware 22 Chapter 4 Minimum to POST and system management configuration validation 23 Minimum configuration to POST 23 Configuration validation 23 Error messages 24 Chapter 5 Installing and removing system components 25 Safety instructions 25 Before working inside your system 26 After working inside your system 26...

Page 4: ...and heat sink module 62 Removing a processor and heat sink module 62 Removing the processor from the processor and heat sink module 63 Installing the processor into a processor and heat sink module 65 Installing the processor and heat sink module 68 Expansion cards and expansion card risers 70 Expansion card installation guidelines 71 Removing the expansion card risers 80 Installing the expansion ...

Page 5: ...e feature 115 Removing a power supply unit blank 116 Installing a power supply unit blank 116 Removing a power supply unit 117 Installing a power supply unit 118 Power interposer board 119 Removing the power interposer board 119 Installing the power interposer board 119 System board 120 Removing the system board 120 Installing the system board 121 Trusted Platform Module 123 Upgrading the Trusted ...

Page 6: ...8 Power supply unit indicator codes 139 Drive indicator codes 141 Using system diagnostics 141 Dell Embedded System Diagnostics 141 Chapter 8 Getting help 143 Recycling or End of Life service information 143 Contacting Dell Technologies 143 Accessing system information by using QRL 143 Quick Resource Locator for PowerEdge R650xs system 144 Receiving automated support with SupportAssist 144 Chapter...

Page 7: ...ment This document provides an overview about the system information about installing and replacing components diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...ess Flash NVMe PCIe SSD Documentation Manuals and Documents NOTE All instances of SAS SATA drives are referred to as drives in this document unless specified otherwise CAUTION Do not install GPUs network cards or other PCIe devices on your system that are not validated and tested by Dell Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty NOTE...

Page 9: ...Optical drive optional N A One optional slim SATA DVD ROM drive or DVD RW drive 3 VGA port Enables you to connect a display device to the system 4 Right control panel N A Contains the power button USB port iDRAC Direct micro port and the iDRAC Direct status LED 5 Information tag The Information tag is a slide out label panel that contains system information such as Service Tag NIC MAC address and ...

Page 10: ...ccess to iDRAC the Information tag also contains the iDRAC secure default password 6 Drive blank N A Enables you to install drive blank Figure 3 Front view of 10 x 2 5 inch drive system Table 3 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick Sync 2 wireless indica...

Page 11: ...5 Drive N A Enables you to install drives that are supported on your system For more information about drives see the Drives section For more information about the ports see the Dell EMC PowerEdge R650xs Technical Specifications on the product documentation page Left control panel view Figure 4 Left control panel Table 4 Left control panel Item Indicator button or connector Icon Description 1 Stat...

Page 12: ...A The iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct port is actively connected to a device 4 iDRAC Direct port Micro AB USB The iDRAC Direct port Micro AB USB enables you to access the iDRAC direct Micro AB USB features For more information see the https www dell com idracmanuals NOTE You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can co...

Page 13: ...ication button Press the system ID button To locate a particular system within a rack To turn the system ID on or off To reset iDRAC press and hold the button for 16 seconds NOTE To reset iDRAC using system ID ensure that the system ID button is enabled in the iDRAC setup If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS pro...

Page 14: ...be shared with iDRAC when iDRAC network settings is set to shared mode For more information about the ports see the Dell EMC PowerEdge R650xs Technical Specifications on the product documentation page Inside the system Figure 7 Inside the system 1 Fan 2 Cable retention latch 3 Intrusion switch 4 Power interposer board 5 Memory module slots 6 Riser 2a 2b 2c 7 PSU 1 and PSU 2 8 BOSS riser 9 OCP 10 R...

Page 15: ...MAC address and iDRAC secure password label 5 Service Tag Express Service Code QRL label The Mini Enterprise Service Tag MEST label is located on the rear of the system that includes the Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is ...

Page 16: ...Figure 10 Service information 16 Dell EMC PowerEdge R650xs system overview ...

Page 17: ...c information about the rail solutions compatible with your system see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf Dell EMC PowerEdge R650xs system overview 17 ...

Page 18: ...bout rail types and their functionalities Rail adjustability range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various types of rack mounting flanges 18 Dell EMC PowerEdge R650xs system overview ...

Page 19: ...DRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system ...

Page 20: ...D panel section iDRAC Direct and Quick Sync 2 optional Integrated Dell Remote Access Controller User s Guide at https www dell com idracmanuals or for system specific Integrated Dell Remote Access Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest docume...

Page 21: ...699 Lifecycle Controller Lifecycle Controller User s Guide at https www dell com idracmanuals or for system specific Lifecycle Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation Dell recommends using Lifecycle Controller to install the OS since all required drivers are installed on the system NOTE To determine the most recent iDRAC r...

Page 22: ...port page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see https www dell com support article sln308699 Downloading drivers and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache ...

Page 23: ...ns stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 11 Configuration validation error Error Description Possible cause and recommendations Example Confi...

Page 24: ...the message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 13 Error message HWC8011 Error code HW...

Page 25: ...ery Optional internal USB card VGA module Power supply unit Power interposer board System board Trusted Platform Module Control panel Safety instructions NOTE Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Ensure to have two or more people to lift the system horizontally from the box and place it on a flat surface...

Page 26: ...ty one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Before working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions Steps 1 Power off the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 I...

Page 27: ... stranding Optional front bezel NOTE LCD panel is optional on the front bezel If the front bezel has an LCD panel see LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Keep the bezel key handy NOTE The bezel key is part of the LCD b...

Page 28: ...D panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Locate and remove the bezel key NOTE The bezel key is part of the LCD bezel package Steps 1 Align and insert the tabs on the bezel into the slots on the system 2 Press the bezel until the release button clicks in place 3 Lock the bezel 28 Installing and removing system components ...

Page 29: ...age 25 2 Power off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock counterclockwise to the unlock position 2 Lift the release latch until the system cover slides back 3 Lift the cover from the system Installing and removing system components 29 ...

Page 30: ...ore working inside your system on page 26 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to the lock position 30 Installing an...

Page 31: ...backplane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane cover 2 Lift the backplane cover from the system Installing and removing system components 31 ...

Page 32: ...ane cover Prerequisites Follow the safety guidelines listed in the Safety instructions on page 25 Steps 1 Align the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the backplane cover fits into place 32 Installing and removing system components ...

Page 33: ...Figure 17 Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system on page 26 Installing and removing system components 33 ...

Page 34: ...stem on page 26 Steps Hold the air shroud at both ends and lift the air shroud out of the system Figure 18 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 Steps 1 Align the slot on the air shroud ...

Page 35: ...25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air shroud 4 Move the cables out of way to access the fan cable connector on the system board NOTE Observe the fan cable routing or make a note on the fan cable routing Steps 1 Disconnect the cooling fan cable connected to the fan dongle cable 2 Holding the blue tab lift the cooling fan out of the fan cag...

Page 36: ...ge 25 2 Follow the procedure listed in the Before working inside your system on page 26 Steps 1 Lower the cooling fan into the cage until it is seated firmly 2 Route the cable properly to prevent the cable from being pinched or crimped 3 Press the release tabs on the fan cable connector and connect to the fan dongle cable 36 Installing and removing system components ...

Page 37: ...lines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air shroud Steps 1 Disconnect and remove the intrusion switch cable from the connector on the system board Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screw securing the intrusion switch mod...

Page 38: ...e your system on page 26 3 Remove the air shroud Steps 1 Align and insert the intrusion switch module until it is firmly seated in the slot on the system 2 Using the Phillips 1 screwdriver tighten the screw securing the intrusion switch module 3 Connect the intrusion switch cable to the connector on the system board NOTE Route the cable properly when you replace it to prevent the cable from being ...

Page 39: ...ving a drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot Installing and removing system components 39 ...

Page 40: ... a drive blank Next steps If removed install the front bezel Removing the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 If installed remove the front bezel 3 Using the management software prepare the drive for removal If the drive is online the green activity or fault indicator blinks while the drive is powering off When the drive indicat...

Page 41: ...ter is configured correctly to support drive removal and insertion CAUTION Combining SAS and SATA drives in the same RAID volume is not supported CAUTION When installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it u...

Page 42: ...ive in place Figure 27 Installing a drive carrier Next steps If removed install the front bezel Removing the drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 i...

Page 43: ...rews are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8...

Page 44: ...fety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 If installed remove the front bezel 4 Remove the drive backplane cover Steps 1 Disconnect the power and data cables from the connectors on the optical drive NOTE Observe the routing of the cable as you remove it from the system 2 To release the optical drive press the release tab and pu...

Page 45: ... procedure listed in the Before working inside your system on page 26 3 If installed remove the optical drive blank by pressing the blue release tab at the back of the blank and pushing the blank out of the system NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped 4 If installed remove the front bezel 5 Remove the drive backplane cover Steps 1 Alig...

Page 46: ...technician replaceable part only Drive backplane Depending on your system configuration the drive backplanes supported are listed here Table 14 Supported backplane options System Supported hard drives options PowerEdge R650xs Up to 4 x 3 5 inch SAS SATA HDD SSD backplane Up to 8 x 2 5 inch SAS SATA NVMe HDD SSD backplane Up to 10 x 2 5 inch SAS SATA NVMe HDD SSD backplane Figure 32 4 x 3 5 inch dr...

Page 47: ... to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the air shroud 4 Remove the backplane cover 5 Remove all the drives 6 Disconnect the VGA cable from the system board NOTE Observe the routing of the cable as you re...

Page 48: ...r 5 Remove all the drives NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system 2 Insert the backplane in...

Page 49: ...Reconnect all the disconnected cables to the backplane 2 Install all the drives 3 Install the air shroud 4 Install the backplane cover 5 Follow the procedure listed in After working inside your system on page 26 Installing and removing system components 49 ...

Page 50: ...1 backplane power connector SIG_PWR_1 system board power connector DST_SA1 backplane SATA connector cable marking BP SA1 SL9_PCH_SA1 signal connector on the system board cable marking MB SL9 SYS_PWR2 system board power connector CPU_PWR2 PSU power connector Figure 38 Cable routing 10 x 2 5 inch drive backplane to the onboard controller 6 4 NVMe 50 Installing and removing system components ...

Page 51: ...backplane SATA connector cable marking BP PB2 SL2_CPU2_PA1 signal connector on the system board cable marking MB SL2 DST_PA3 backplane SATA connector cable marking BP PA3 SL1_CPU2_PB1 signal connector on the system board cable marking MB SL1 Figure 39 Cable routing 10 x 2 5 inch drive backplane with Butterfly riser and fPERC Table 17 Connector descriptions for 10 x 2 5 inch drive backplane with Bu...

Page 52: ...R2 system board power connector CPU_PWR2 PSU power connector DST_PB1 backplane SATA connector cable marking BP PB1 SL2_CPU2_PA1 signal connector on the system board cable marking MB SL2 DST_PA2 backplane SATA connector cable marking BP PA2 SL3_CPU1_PB2 signal connector on the system board cable marking MB SL3 DST_PB2 backplane SATA connector cable marking BP PB2 SL4_CPU2_PA2 signal connector on th...

Page 53: ... board power connector SYS_PWR2 system board power connector CPU_PWR2 PSU power connector DST_PA3 backplane SATA connector cable marking BP PA3 CTRL_SRC_SB1 fPERC connector on the backplane CTRL_DST_PA1 fPERC connector on the backplane SL3_CPU1_PB2 signal connector on the system board cable marking MB SL3 Figure 42 Cable routing 8 x 2 5 inch drive NVMe backplane with fPERC Butterfly riser BOSS ris...

Page 54: ...em board cable marking MB SL3 Connect riser SL8_CPU1_PB4 signal connector on the system board cable marking MB SL8 Figure 43 Cable routing 4 x 3 5 inch drive SAS SATA backplane wih fPERC with rear drive cage with NVMe backplane Table 21 Connector descriptions for 4 x 3 5 inch drive SAS SATA backplane wih fPERC with rear drive cage with NVMe backplane From To BP_PWR_1 backplane power connector SIG_...

Page 55: ...S backplane Butterfly riser From To BP_PWR_1 backplane power connector SIG_PWR_1 system board power connector SYS_PWR2 system board power connector CPU_PWR2 PSU power connector CTRL_DST_PA1 fPERC connector on the backplane SL3_CPU1_PB2 signal connector on the system board cable marking MB SL3 Figure 45 Cable routing 10 x 2 5 inch drive SAS SATA backplane with Butterfly riser Installing and removin...

Page 56: ...with rear drive cage with NVMe backplane Butterfly riser Table 24 Connector descriptions for 10 x 2 5 inch drive SAS SATA backplane with rear drive cage with NVMe backplane Butterfly riser From To BP_PWR_1 backplane power connector SIG_PWR_1 system board power connector SYS_PWR2 system board power connector CPU_PWR2 PSU power connector CTRL_DST_PA1 fPERC connector on the backplane SL3_CPU1_PB2 sig...

Page 57: ...iser From To BP_PWR_1 backplane power connector SIG_PWR_1 system board power connector SYS_PWR2 system board power connector CPU_PWR2 PSU power connector CTRL_DST_PA1 fPERC connector on the backplane SL3_CPU1_PB2 signal connector on the system board cable marking MB SL3 Figure 48 Cable routing No drives with SNAPI riser Installing and removing system components 57 ...

Page 58: ...emory holds the instructions that are executed by the processor Your system contains 16 memory sockets organized into 8 channels per processor Memory channels are organized as follows Table 27 Memory channels Processor Channel A Channel B Channel C Channel D Channel E Channel F Channel G Channel H Processor 1 A1 A5 A3 A7 A2 A6 A4 A8 Processor 2 B1 B5 B3 B7 B2 B6 B4 B8 Figure 49 Memory socket locat...

Page 59: ... A8 are available For dual processor systems sockets A1 to A8 and sockets B1 to B8 are available In Optimizer Mode the DRAM controllers operate independently in the 64 bit mode and provide optimized memory performance Table 29 Memory population rules Processor Configuration Memory population Memory population information Single processor Optimizer Independent channel population order A 1 A 2 A 3 A...

Page 60: ...ockets Steps 1 Locate the appropriate memory module socket 2 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket to fully open CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 3 Lift the memory module away from the system Figure 50 Removing a memory...

Page 61: ...CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation CAUTION Do not apply pressure at the center of the memory module apply pressure...

Page 62: ...ng inside your system on page 26 3 Remove the air shroud NOTE The heat sink and processor are hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them Steps 1 Ensure all four anti tilt wires are in the locked position outward position and then using a Torx T30 tool loosen the captive nuts on the heat sink in the order tha...

Page 63: ...HM CAUTION An expected CMOS battery loss or CMOS checksum error message may be displayed during the first instance of powering on the system after replacing the processor or system board To resolve this issue go to setup option to configure the system settings Steps 1 Place the heat sink with the processor side facing up 2 Using your thumb lift up the Thermal Interface Material TIM break lever to ...

Page 64: ...dex finger first hold the carrier release tab at the pin 1 connector pull out the tip of the carrier release tab and then lift the carrier partially from the heat sink 5 Repeat the procedure at the remaining three corners of the carrier 6 After all the corners are released from the heat sink lift the carrier from the pin 1 corner of the heat sink 64 Installing and removing system components ...

Page 65: ...processor in the processor tray NOTE Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Place the processor carrier on top of the processor that is in the processor tray aligning pin 1 indicator on the processor NOTE Ensure that the pin 1 indicator on the carrier is aligned with the pin 1 indicator on the processor before placing the carrie...

Page 66: ...he processor is securely latched to the processor carrier Figure 58 Press the carrier on the four sides 4 If you are using an existing heat sink remove the thermal grease on the heat sink by using a clean lint free cloth 5 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink 66 Installing and removing system components ...

Page 67: ... 60 Remove the Thermal Interface Material TIM protective film 7 Place the heat sink on the processor and press the heat sink until the carrier locks onto the heat sink at all the four corners CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the carrier before plac...

Page 68: ...sted in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air shroud 4 If installed remove the processor dust cover Steps 1 Set the Anti Tilt wires to the unlocked position on the heat sink inward position 2 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink on the pro...

Page 69: ... nuts 8 in lbf on the heat sink in the order below a In a random order tighten the first nut three turns b Tighten the nut diagonally opposite to the nut you tighten first c Repeat the procedure for the remaining two nuts d Return to the first nut to tighten it completely e Check all the nuts to ensure they are firmly secured Installing and removing system components 69 ...

Page 70: ...xpansion card risers NOTE A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing It does not prevent your system from turning on However if a F1 F2 pause occurs with an error message see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www dell com poweredgemanuals 70 Installing and r...

Page 71: ... R1 1 Processor 1 Low Profile Half length x16 R2a 2 and 3 Processor 2 Low Profile Half length x8 x8 Config2 with 2x LP R1 1 Processor 1 Low Profile Half length x16 R2b SNAPI 3 Processor 1 and 2 Low Profile Half length x16 Config3 with 2x LP R1 1 Processor 1 Low Profile Half length x16 R2c 3 Processor 2 Low Profile Half length x16 Config4 with 1x LP R1 1 Processor 1 Low Profile Half length x16 Conf...

Page 72: ...Figure 65 Riser 1 Figure 66 Riser 2a 72 Installing and removing system components ...

Page 73: ...nsion cards with the highest priority should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority and slot priority order Table 30 Configuration 0 R1 Card type Slot priority Maximum number of cards Dell Front PERC Integrated slot 1 Dell Serial port module LP 1 1 Intel NIC 100Gb 1 1 Mellanox NIC 100Gb 1 1 Installing and removing...

Page 74: ...Integrated slot 1 Intel OCP 25Gb Integrated slot 1 Marvell OCP 25Gb Integrated slot 1 Mellanox OCP 25Gb Integrated slot 1 SolarFlare OCP 25Gb Integrated slot 1 Broadcom OCP 10Gb Integrated slot 1 Marvell OCP 10Gb Integrated slot 1 Intel OCP 10Gb Integrated slot 1 Broadcom OCP 1Gb Integrated slot 1 Intel OCP 1Gb Integrated slot 1 Dell External PERC Adapter 1 1 Dell BOSS S1 Module Integrated slot 1 ...

Page 75: ...t 1 Broadcom OCP 25Gb Integrated slot 1 Intel OCP 25Gb Integrated slot 1 Marvell OCP 25Gb Integrated slot 1 Mellanox OCP 25Gb Integrated slot 1 SolarFlare OCP 25Gb Integrated slot 1 Broadcom OCP 10Gb Integrated slot 1 Marvell OCP 10Gb Integrated slot 1 Intel OCP 10Gb Integrated slot 1 Broadcom OCP 1Gb Integrated slot 1 Intel OCP 1Gb Integrated slot 1 Dell External PERC Adapter 3 1 2 3 Dell BOSS S1...

Page 76: ...2 Intel OCP 100Gb Integrated slot 1 Broadcom OCP 25Gb Integrated slot 1 Intel OCP 25Gb Integrated slot 1 Marvell OCP 25Gb Integrated slot 1 Mellanox OCP 25Gb Integrated slot 1 SolarFlare OCP 25Gb Integrated slot 1 Broadcom OCP 10Gb Integrated slot 1 Marvell OCP 10Gb Integrated slot 1 Intel OCP 10Gb Integrated slot 1 Broadcom OCP 1Gb Integrated slot 1 Intel OCP 1Gb Integrated slot 1 Dell External P...

Page 77: ... VPI 3 1 2 Intel OCP 100Gb Integrated slot 1 Broadcom OCP 25Gb Integrated slot 1 Intel OCP 25Gb Integrated slot 1 Marvell OCP 25Gb Integrated slot 1 Mellanox OCP 25Gb Integrated slot 1 SolarFlare OCP 25Gb Integrated slot 1 Broadcom OCP 10Gb Integrated slot 1 Marvell OCP 10Gb Integrated slot 1 Intel OCP 10Gb Integrated slot 1 Broadcom OCP 1Gb Integrated slot 1 Intel OCP 1Gb Integrated slot 1 Dell E...

Page 78: ...0Gb Integrated slot 1 Broadcom OCP 25Gb Integrated slot 1 Intel OCP 25Gb Integrated slot 1 Marvell OCP 25Gb Integrated slot 1 Mellanox OCP 25Gb Integrated slot 1 SolarFlare OCP 25Gb Integrated slot 1 Broadcom OCP 10Gb Integrated slot 1 Marvell OCP 10Gb Integrated slot 1 Intel OCP 10Gb Integrated slot 1 Broadcom OCP 1Gb Integrated slot 1 Intel OCP 1Gb Integrated slot 1 Dell External PERC Adapter 1 ...

Page 79: ...ty Maximum number of cards Dell Front PERC Integrated slot 1 Dell Serial port module LP 2 1 Intel NIC 100Gb 3 1 Mellanox NIC 100Gb 3 1 Broadcom NIC 25Gb 3 1 Intel NIC 25Gb 3 1 Mellanox NIC 25Gb 3 1 Qlogic NIC 25Gb 3 1 SolarFlare NIC 25Gb 3 1 Broadcom HBA FC32 3 1 Marvell HBA FC32 3 1 Avago HBA FC16 3 1 QLogic HBA FC16 3 1 Broadcom NIC 10Gb 3 1 Intel NIC 10Gb 3 1 Qlogic NIC 10Gb 3 1 Broadcom NIC 1G...

Page 80: ...PCIe SSD AIC 3 1 Removing the expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the air shroud Steps 1 For Riser 1 hold the blue touch points and lift the expansion card riser from the riser connector on the system board Figure 69 Removing the Ris...

Page 81: ...the blue touch points lift the expansion card riser from the riser connector on the system board Figure 71 Removing the Riser 2b with SNAPI module 4 For Riser 2c release the blue latch and hold the blue touch points and lift the expansion card riser from the riser connector on the system board Installing and removing system components 81 ...

Page 82: ...g inside your system on page 26 3 Remove the air shroud 4 If removed install the expansion cards into the expansion card risers Steps 1 For Riser 1 release the blue latch and holding the touch points align the expansion card riser with the connector and the riser guide pin on the system board Lower the expansion card riser into place until the expansion card riser connector is fully seated in the ...

Page 83: ...card riser connector is fully seated in the connector Figure 74 Installing the Riser 2a 3 For Riser 2b re connect the cable from the system board then release the blue latch and holding the touch points align the expansion card riser with the connector and the riser guide pin on the system board Lower the expansion card riser into place until the expansion card riser connector is fully seated in t...

Page 84: ...oard Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector Figure 76 Installing the Riser 2c Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system on page 26 3 Install any device drivers required for the card as described in the documentation for the card 84 Installing and removing system ...

Page 85: ... your system on page 26 3 Remove the air shroud 4 Remove the expansion card risers Steps 1 Pull and lift up the expansion card retention latch lock to open 2 Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion card connector on the riser Figure 77 Removing an expansion card from the Riser 1 Installing and removing system components 85 ...

Page 86: ...Figure 78 Removing an expansion card from Riser 2a Figure 79 Removing an expansion card from Riser 2b SNAPI 86 Installing and removing system components ...

Page 87: ...ty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 81 Installing filler bracket in the Riser 1 Installing and removing system...

Page 88: ...Figure 82 Installing filler bracket in the Riser 2a Figure 83 Installing filler bracket in the Riser 2b SNAPI 88 Installing and removing system components ...

Page 89: ...and prepare the card for installation NOTE For instructions see the documentation accompanying the card Steps 1 Pull and lift up the expansion card retention latch lock to open 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the sy...

Page 90: ...Figure 86 Removing filler bracket from Riser 2a Figure 87 Removing filler bracket from Riser 2b SNAPI 90 Installing and removing system components ...

Page 91: ...er 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retention latch NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 89 Installing an expansion card into a Riser 1 Installing and removing system components 91 ...

Page 92: ...Figure 90 Installing an expansion card into a Riser 2a Figure 91 Installing an expansion card into a Riser 2b SNAPI 92 Installing and removing system components ...

Page 93: ...or more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Drive cage This is a service technician replaceable part only Removing the 2 5 inch rear drive cage Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If required remove...

Page 94: ...listed in Before working inside your system 3 If required remove the air shroud 4 Remove the drives 5 Disconnect the cables from the rear drive cage Steps 1 Align the slot on the rear drive cage with the guide on the system 2 Slide the rear drive cage towards the rear of the chassis 3 Using a Phillips 2 screwdriver tighten the blue thumbscrew that secures the rear drive cage to the system 94 Insta...

Page 95: ...afety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air shroud Steps 1 Lift the expansion card riser Riser 1 Riser 2a Riser 2b Riser 2c and disconnect the serial COM port cable from the connector on the system board 2 Open the latch slide the serial COM port out of the expansion card riser and the ...

Page 96: ...Next steps Replace the serial COM port Installing the serial COM port Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Lift the expansion card riser from the connector on the system board 96 Installing and removing system components ...

Page 97: ...Slide and lock the serial COM port into the expansion card riser 3 Connect the serial COM port cable to the serial port Figure 98 Installing the Serial COM port Next steps 1 Install the expansion card riser 2 Install the air shroud 3 Follow the procedure listed in After working inside your system on page 26 Installing and removing system components 97 ...

Page 98: ...remove it from the slot NOTE Temporarily label each MicroSD card with its corresponding slot number after removal Figure 99 Removing the MicroSD card Next steps Install the MicroSD cards Installing the MicroSD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air ...

Page 99: ...0 Installing the MicroSD card Next steps 1 Install the IDSDM module 2 Install the air shroud 3 Follow the procedure listed in the After working inside your system on page 26 Optional BOSS S1 card Removing the M 2 BOSS riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 Step...

Page 100: ... 25 2 Follow the procedure listed in Before working inside your system on page 26 Steps 1 Align the M 2 BOSS riser connector with the connectors on the system board and the guide on the M 2 BOSS riser with the guiding slot on the system board 2 Lower the M 2 BOSS riser into place until the M 2 BOSS riser connector is fully seated in the connector 100 Installing and removing system components ...

Page 101: ...om the M 2 BOSS riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Removing the M 2 BOSS riser About this task Holding the blue tag pull the M 2 BOSS card away from the M 2 BOSS riser Installing and removing system components 101 ...

Page 102: ...ted in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Removing the M 2 BOSS riser Steps 1 Align and insert the M 2 BOSS card connector with the connectors on the M 2 BOSS riser 2 Press the blue touch point on the M 2 BOSS card until it is firmly seated Figure 104 Installing the M2 BOSS card into the M 2 BOSS riser 102 Installing a...

Page 103: ...ll the M 2 SSD module to disconnect from the connector on the M 2 BOSS card Figure 105 Removing the M 2 SSD module Next steps 1 If applicable Install the M 2 BOSS card into the M 2 BOSS riser 2 If applicable Install the M 2 BOSS riser Installing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before worki...

Page 104: ...the After working inside your system on page 26 Optional IDSDM module Removing the IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air shroud 4 If you are replacing the IDSDM card remove the MicroSD cards NOTE Temporarily label each SD card with its corr...

Page 105: ...he procedure listed in Before working inside your system on page 26 3 Remove the air shroud Steps 1 Locate the IDSDM connector on the system board To locate IDSDM see the System board jumpers and connectors section 2 Align IDSDM module with the connector on the system board 3 Push IDSDM module until it is firmly seated in the connector on the system board Installing and removing system components ...

Page 106: ...6 Optional OCP card Removing the OCP card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the expansion card riser Steps 1 Open the blue latch to unlock the OCP card 2 Push the OCP card towards the rear end of the system to disconnect from the connector on the system boa...

Page 107: ... Follow the procedure listed in Before working inside your system on page 26 3 Remove the expansion card riser Steps 1 Open the blue latch on the system board 2 Slide the OCP card into the slot in the system 3 Push until the OCP card is connected to the connector on the system board 4 Close the latch to lock the OCP card to the system Installing and removing system components 107 ...

Page 108: ...llow the procedure listed in the Before working inside your system on page 26 3 Remove the drive backplane cover 4 If installed remove the air shroud 5 Disconnect all the cables observe the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the thumbscrews on the front PERC module 2 Pull the front PERC module to disengage from the connector on the drive backplane 3 Tilt and lift the front...

Page 109: ...remove the air shroud 5 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Connect the PERC cable to the front PERC module 2 Align the front PERC module at an angle until the tray touches the slot in the system 3 Press the front PERC module connector with the connector on the drive backplane until firmly seated 4 Using a Phillips 2 screwdriver tighten the thumbscre...

Page 110: ... installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3...

Page 111: ...tery with the positive side facing up and slide it under the securing tabs b Press the battery into the connector until it snaps into place Figure 114 Installing the system battery Next steps 1 If applicable Install the expansion card riser and connect the cables to the expansion card s 2 Follow the procedure listed in the After working inside your system on page 26 Installing and removing system ...

Page 112: ...the system board see the System board jumpers and connectors section Removing the optional internal USB card Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the ...

Page 113: ...listed in After working inside your system 2 While booting press F2 to enter System Setup and verify that the system detects the USB memory key VGA module This is a service technician replaceable part only Removing the VGA module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 ...

Page 114: ...on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the front bezel 4 Remove the backplane cover 5 Remove the air shroud NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Route the VGA cable through the VGA ...

Page 115: ... significantly reduces the power overhead associated with the power supply unit PSU redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the ...

Page 116: ...st be installed in the second PSU bay in a non redundant configuration Remove the PSU blank only if you are installing a second PSU Figure 119 Removing a power supply unit blank Next steps Replace the PSU or PSU blank Installing a power supply unit blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 25 NOTE Install the power supply unit PSU blank only in th...

Page 117: ...wer cable from the power outlet and from the PSU you intend to remove 3 Remove the cable from the strap on the PSU handle 4 Unlatch and lift the optional cable management arm if it interferes with the PSU removal For information about the cable management arm see the system s rack documentation at https www dell com poweredgemanuals Steps Press the release latch and holding the PSU handle slide th...

Page 118: ...ug the cable into a power outlet CAUTION When connecting the power cable to the PSU secure the cable to the PSU with the strap NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU redundancy may not occur until discovery is complete The PSU status indicator turns green to indicate that the PSU is function...

Page 119: ...er interposer board PIB Steps 1 Using a Phillips 2 screwdriver remove the screws securing the power interposer board to the system NOTE Observe the routing of the cable as you remove it from the system 2 Lift the PIB away from the system Figure 123 Removing the power interposer board Next steps Replace the power interposer board Installing the power interposer board Prerequisites 1 Follow the safe...

Page 120: ...If you are using the Trusted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed...

Page 121: ...oard Next steps Install the system board Installing the system board Prerequisites NOTE Before replacing the system board replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1 Follow the safety guidelines listed in the Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page...

Page 122: ...M Module must be replaced only while installing new system board b Expansion cards c Expansion card risers d M 2 BOSS riser e Processor f Heat sink g Memory modules h OCP card i Air shroud 2 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 3 Ensure that you perform the following ste...

Page 123: ...he restore process is complete BIOS prompts to restore the system configuration data Restore data from a previously created Hardware Server Profile press F10 To restore the system configuration data press Y To use the default configuration settings press N NOTE After the restore process is complete system reboots Manually update the Service Tag After replacing a system board if Easy Restore fails ...

Page 124: ...nnector and rotate it 90 counterclockwise to release it from the system board 5 Pull the plastic rivet out of its slot on the system board Installing the TPM Steps 1 To install the TPM align the edge connectors on the TPM with the slot on the TPM connector 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until th...

Page 125: ... in the Safety instructions on page 25 2 Follow the procedure listed in the Before working inside your system on page 26 3 Remove the air shroud 4 If applicable remove the backplane cover Steps 1 Disconnect the control panel cable from the system board connector NOTE Observe the routing of the cable as you remove it from the system 2 Open the cable retention latch 3 Remove the cable from cable cli...

Page 126: ...ute the control panel cable through the cable clip the guide slots in the system and connector on system board NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Close and secure the cable guiding latch 3 Align and insert the left control panel assembly in the slot on the system 4 Using the Phillips 1 screwdriver tighten the screws that secure the left control panel...

Page 127: ...the front bezel 4 Remove the backplane cover 5 Remove the air shroud Steps 1 Disconnect the control panel cable and the VGA cable from the system board connector and remove the cable from cable clip NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screws that secure the right control panel assembly 3 Hold the right control panel a...

Page 128: ...e control panel cable through the latch side wall of the system and then slide the cable into the clip NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the right control panel in the slot on the system 3 Connect the right control panel cable to the connector on the system board 4 Using the Phillips 1 screwdriver tighten the screws that secure the ...

Page 129: ...ht control panel Next steps 1 Install the air shroud 2 Install the backplane cover 3 Install the front bezel 4 Follow the procedure listed in After working inside your system on page 26 Installing and removing system components 129 ...

Page 130: ...p to disable the system and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 132 System board jumpers and connectors 1 System ID Connector 2 Riser 2 Connector Processor 2 2a 2b 2c 6 130 Jumpers and co...

Page 131: ...d feature is enabled The BIOS password feature is disabled The BIOS password is now disabled and you are not allowed to set a new password NVRAM_CLR The BIOS configuration settings are retained at system boot The BIOS configuration settings are cleared at system boot CAUTION Be careful when changing the BIOS settings The BIOS interface is designed for advanced users Any change in the setting could...

Page 132: ...a new system and or setup password with the jumper on pins 4 and 6 the system disables the new password s the next time it boots 5 Reconnect the peripherals and connect the system to the electrical outlet and then power on the system 6 Power off the system 7 Remove the system cover 8 Move the jumper on the system board from pins 4 and 6 to pins 2 and 4 9 Replace the system cover 10 Reconnect the p...

Page 133: ...tor The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber ...

Page 134: ...em persists see the Getting help section Memory indicator The indicator turns solid amber if a memory error occurs Check the System Event Log or system messages for the location of the failed memory Reseat the memory module If the problem persists see the Getting help section PCIe indicator The indicator turns solid amber if a PCIe card experiences an error Restart the system Update any required d...

Page 135: ... ID mode is active Press the system health and system ID button to switch to system health mode Solid amber Indicates that the system is in fail safe mode If the problem persists see the Getting help section Blinking amber Indicates that the system is experiencing a fault Check the System Event Log for specific error messages For information about the event and error messages generated by the syst...

Page 136: ...start the system If the problem persists see the Getting help section Blinking amber Indicates that the iDRAC Quick Sync 2 hardware is not responding properly Restart the system If the problem persists see the Getting help section iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem You c...

Page 137: ...ght Moves the cursor forward in one step increments During message scrolling Press and hold the right button to increase scrolling speed Release the button to stop NOTE The display stops scrolling when the button is released After 45 seconds of inactivity the display starts scrolling 4 LCD display Displays the system information status and error messages or iDRAC IP address Viewing Home screen The...

Page 138: ...tion Table 44 View menu Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC9 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Di...

Page 139: ...PSUs have an illuminated translucent handle that serves as an indicator The indicator shows if power is present or if a power fault has occurred Figure 137 AC PSU status indicator 1 AC PSU handle 2 Socket 3 Release latch Table 46 AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational Blinking amber ...

Page 140: ...d the PSU is operational Blinking amber Indicates an issue with the PSU Not powered on Indicates that the power is not connected to the PSU Blinking green When hot plugging a PSU it blinks green five times at a rate of 4 Hz and powers off This indicates a PSU mismatch due to efficiency feature set health status or supported voltage CAUTION If two PSUs are installed both the PSUs must have the same...

Page 141: ...reen amber and then powers off Indicates that there is an unexpected drive failure Blinks amber four times per second Indicates that the drive has failed Blinks green slowly Indicates that the drive is rebuilding Solid green Indicates that the drive is online Blinks green for three seconds amber for three seconds and then powers off after six seconds Indicates that the rebuild has stopped Using sy...

Page 142: ...s ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the system is booting press F10 select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts execut...

Page 143: ...om support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product se...

Page 144: ...hnical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist...

Page 145: ...ting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inter...

Page 146: ...e Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC...

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