Dell EMC PowerEdge R550 Installation And Service Manual Download Page 6

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Dell Embedded System Diagnostics...................................................................................................................... 127

Chapter 8: Getting help............................................................................................................. 129

Recycling or End-of-Life service information...........................................................................................................129
Contacting Dell Technologies....................................................................................................................................... 129
Accessing system information by using QRL............................................................................................................129

Quick Resource Locator for PowerEdge R550 system....................................................................................130

Receiving automated support with SupportAssist .................................................................................................130

Chapter 9: Documentation resources..........................................................................................131

Contents

Summary of Contents for EMC PowerEdge R550

Page 1: ...Dell EMC PowerEdge R550 Installation and Service Manual Part Number E75S Series Regulatory Type E75S001 July 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...Options to download and install OS drivers 25 Downloading drivers and firmware 25 Chapter 4 Minimum to POST and system management configuration validation 26 Minimum configuration to POST 26 Configuration validation 26 Error messages 27 Chapter 5 Installing and removing system components 28 Safety instructions 28 Before working inside your system 29 After working inside your system 29 Recommended ...

Page 4: ...e 53 Installing the drive backplane 54 Cable routing 56 System memory 59 System memory guidelines 59 General memory module installation guidelines 60 Removing a memory module 61 Installing a memory module 62 Processor and heat sink module 63 Removing processor and heat sink module 63 Removing the processor from the processor and heat sink module 65 Installing the processor into a processor and hea...

Page 5: ...the cooling fan cage board 102 Installing the cooling fan cage board 103 System board 104 Removing the system board 104 Installing the system board 105 Restoring the system using Easy Restore 107 Trusted Platform Module 107 Upgrading the Trusted Platform Module 107 Initializing TPM for users 108 Initializing the TPM 1 2 for users 108 Initializing the TPM 2 0 for users 109 Control panel 109 Removin...

Page 6: ...ly unit indicator codes 124 Drive indicator codes 126 Using system diagnostics 127 Dell Embedded System Diagnostics 127 Chapter 8 Getting help 129 Recycling or End of Life service information 129 Contacting Dell Technologies 129 Accessing system information by using QRL 129 Quick Resource Locator for PowerEdge R550 system 130 Receiving automated support with SupportAssist 130 Chapter 9 Documentati...

Page 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...m Rear view of the system Inside the system Locating the Express Service Code and Service Tag System information label Rail sizing and rack compatibility matrix Front view of the system Figure 1 Front view of the 16 x 2 5 inch drive system Table 1 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID...

Page 9: ...n If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password Figure 2 Front view of the 8 x 2 5 inch drive system Table 2 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick Sync 2 wireless indicator NO...

Page 10: ...you to identify any failed hardware components There are up to five status LEDs and an overall system health LED Chassis health and system ID bar For more information see the Status LED indicators section Quick Sync 2 wireless Indicates a Quick Sync enabled system The Quick Sync feature is optional This feature allows management of the system by using mobile devices called as OpenManage Mobile OMM...

Page 11: ...con Description 1 Status LED indicators N A Indicates the status of the system For more information see the Status LED indicators section 2 System health and system ID indicator Indicates the system health For more information see the System health and system ID indicator codes section Figure 5 Left control panel with optional iDRAC Quick Sync 2 indicator Table 5 Left control panel with optional i...

Page 12: ... diagnostics and indicator codes section Right control panel view Figure 6 Right control panel view Table 6 Right control panel Ite m Indicator or button Icon Description 1 Power button Indicates if the system is powered on or off Press the power button to manually power on or off the system NOTE Press the power button to gracefully shut down the ACPI compliant operating system 2 USB 2 0 compliant...

Page 13: ...ess and hold the system ID button for more than 5 seconds to enter the BIOS progress mode 5 PCIe expansion card slot 6 N A Enables you to connect PCI Express expansion cards 6 BOSS S2 module N A Enables you to connect BOSS S2 module 7 Power supply unit PSU 2 Indicates the PSU 2 8 Power supply unit PSU 1 Indicates the PSU 1 9 VGA port Enables you to connect a display device to the system 10 OCP NIC...

Page 14: ...le tray 7 OCP 8 PSU 1 and PSU 2 9 System board 10 Processor and heat sink module 11 Memory module slots 12 Backplane 13 Information tag Locating the Express Service Code and Service Tag The unique Express Service Code and Service Tag are used to identify the system The information tag is located on the front of the system that includes system information such as the Service Tag Express Service Cod...

Page 15: ... password label 5 Service Tag Express Service Code QRL label The Mini Enterprise Service Tag MEST label is located on the rear of the system that includes the Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on the le...

Page 16: ...Figure 10 Service information 16 System overview ...

Page 17: ...Figure 11 Service information System overview 17 ...

Page 18: ...Figure 12 Memory information Figure 13 Configuration and layout 18 System overview ...

Page 19: ...Figure 14 Configuration and layout Figure 15 LED behavior System overview 19 ...

Page 20: ...Figure 16 System tasks 20 System overview ...

Page 21: ... at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities Rail adjustability range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various types of r...

Page 22: ...RAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system a...

Page 23: ...D panel section iDRAC Direct and Quick Sync 2 optional Integrated Dell Remote Access Controller User s Guide at https www dell com idracmanuals or for system specific Integrated Dell Remote Access Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest docume...

Page 24: ...99 Lifecycle Controller Lifecycle Controller User s Guide at https www dell com idracmanuals or for system specific Lifecycle Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation Dell recommends using Lifecycle Controller to install the OS since all required drivers are installed on the system NOTE To determine the most recent iDRAC re...

Page 25: ...pport page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see https www dell com support article sln308699 Downloading drivers and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache...

Page 26: ...ns stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 12 Configuration validation error Error Description Possible cause and recommendations Example Confi...

Page 27: ...the message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 14 Error message HWC8011 Error code HW...

Page 28: ... card Power supply unit Power interposer board Cooling fan cage board System board Trusted Platform Module Control panel Optional optical drive Safety instructions NOTE Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Ensure to have two or more people to lift the system horizontally from the box and place it on a fl...

Page 29: ...ty one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Before working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions Steps 1 Power off the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 I...

Page 30: ...TE LCD panel is optional on the front bezel If the front bezel has an LCD panel see LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the bezel key handy NOTE The bezel key is part of the LCD bezel package Steps 1 Unlock the front bezel 2...

Page 31: ... package Steps 1 Align and insert the tabs on the bezel into the slots on the system 2 Press the bezel until the release button clicks in place 3 Lock the front bezel Figure 19 Installing the front bezel with the LCD panel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disco...

Page 32: ...tes 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat ...

Page 33: ...lane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Slide the drive backplane cover in the direction of the arrows marked on the drive backplane cover 2 Lift the drive backplane cover from the system Installing and removing system components 33 ...

Page 34: ...safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Align the drive backplane cover with the guide slots on the system 2 Slide the drive backplane cover toward the front of the system until the drive backplane cover fits into place 34 Installing and removing system components ...

Page 35: ...Figure 23 Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system Installing and removing system components 35 ...

Page 36: ...ide your system Steps Hold the air shroud at both ends and lift the air shroud out of the system Figure 24 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Align the slot on the air shroud with the standoff ...

Page 37: ...1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the air shroud Steps 1 Lift the blue release levers to unlock the cooling fan cage from the system 2 Hold the release levers and lift the cooling fan cage away from the system Installing and removing system components 37 ...

Page 38: ...retained by the cable retention bracket before installing the cooling fan cage assembly Incorrectly installed cables may get damaged 2 Follow the procedure listed in Before working inside your system 3 If installed remove the air shroud Steps 1 Align the guide rails on the cooling fan cage with the standoffs on the system 2 Lower the cooling fan cage into the system 3 Lower the blue release levers...

Page 39: ...ur system Removing a cooling fan Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Press the blue release tab and lift the cooling fan to disconnect the fan from the connector on the cooling fan cage board Installing and removing system components 39 ...

Page 40: ...guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Align and slide the cooling fan into the cooling fan cage until the fan clicks into place NOTE Cooling fan is not installed in slot 1 of cooling fan cage assembly 40 Installing and removing system components ...

Page 41: ...ocedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the cooling fan cage assembly NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Press the tab to release the side wall bracket cover NOTE Unroute the cables to rele...

Page 42: ...he air shroud 4 Remove the cooling fan cage assembly NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the side wall bracket with the tabs on the chassis 2 Press the side wall bracket with your thumbs until the bracket firmly clicks into place NOT...

Page 43: ...ites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Disconnect the system power cable from the system board Steps 1 Disconnect the intrusion switch cable from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips ...

Page 44: ...g inside your system 3 Remove the air shroud 4 Disconnect the system power cable from the system board Steps 1 Align and insert the intrusion switch module into the slot on the system until firmly seated 2 Using the Phillips 1 screwdriver tighten the screw securing the intrusion switch module 3 Connect the intrusion switch cable to the connector on the system board NOTE Route the cable properly wh...

Page 45: ...art only Removing the optional serial COM port Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Disconnect the serial COM port cable from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system 2 Open the card holder and lift the serial COM p...

Page 46: ...s 2 Follow the procedure listed in the Before working inside your system Steps 1 Open the card holder and lift the metal filler bracket from the system 2 Align and insert the serial COM port into the slot on the system until firmly seated and close the card holder 3 Connect the serial COM port cable to the connector on the system board NOTE Route the cable properly to prevent the cable from being ...

Page 47: ...es 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot Figure 36 Removing a drive blank Installing and removing system components 47 ...

Page 48: ... the green activity or fault indicator blinks while the drive is powering off When the drive indicators are off the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured corr...

Page 49: ...AUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system NOTE When a replacement hot swappable drive is installed while the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank Any data on the replacement drive is immediately lost once the drive i...

Page 50: ...in the Safety instructions 2 Remove the drive carrier Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screwdriver to remove the drive 2 Lift the drive out of the drive carrier 50 Installing and removing system components ...

Page 51: ...s 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screwdriver to ins...

Page 52: ...ation the drive backplanes supported are listed here Table 15 Supported backplane options System Supported drives options PowerEdge R550 16 x 2 5 inch SAS SATA backplane 8 x 2 5 inch SAS SATA backplane 8 x 3 5 inch SAS SATA backplane Figure 42 16x 2 5 inch SAS SATA backplane 1 BP_DST_SB1 2 BP_PWR_CTRL backplane power and signal cable to system board 3 BP_DST_SB1 52 Installing and removing system c...

Page 53: ...stem before removing the backplane CAUTION Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location NOTE The procedure to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your syst...

Page 54: ... listed in the Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane cover 5 Remove the cooling fan cage assembly 6 Remove the PERC card 7 Remove the drives NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable fro...

Page 55: ...2 Connect the drive backplane cables to the connectors on the system board 3 Install the drives 4 Install the PERC card 5 Install the cooling fan cage assembly 6 Install the drive backplane cover 7 Install the air shroud 8 Follow the procedure listed in After working inside your system Installing and removing system components 55 ...

Page 56: ...nnector on system board BP_PWR_1 Power connector on backplane SIG_PWR_3 Power connector on system board BOSS_PWR BOSS card power connector BOSS_PWR Power connector for BOSS card on system board SL10_PCH_PA5 BOSS signal connector on system board BOSS signal on BOSS S2 card module Figure 48 8 x 3 5 inch SAS SATA 56 Installing and removing system components ...

Page 57: ...S S2 card module Figure 49 16 x 2 5 inch SAS SATA Table 18 16 x 2 5 inch SAS SATA From To CTRL_SRC_SB1 Signal connector on the front PERC BP_DST_SB1 Signal connector on backplane CTRL_DST_PA1 Signal connector on the front PERC SL3_CPU1_PB2 Signal connector on system board BP_PWR_1 Power connector on backplane SIG_PWR_3 Power connector on system board BOSS_PWR BOSS card power connector BOSS_PWR Pow...

Page 58: ...system board ODD Optical Disk Drive connector on system board ODD Optical Disk Drive ODD_PWR_1 ODD card power connector SIG_PWR_3 Power connector on system board BP_PWR_1 Power connector on backplane SIG_PWR_3 Power connector on system board BOSS_PWR BOSS card power connector BOSS_PWR Power connector for BOSS card on system board SL10_PCH_PA5 BOSS signal connector on system board BOSS signal on BO...

Page 59: ...werEdge R550 system supports DDR4 registered DIMMs RDIMMs System memory holds the instructions that are executed by the processor Your system contains 16 memory sockets organized into 8 channels per processor Memory channels are organized as follows Table 21 Memory channels Processor Channel A Channel B Channel C Channel D Channel E Channel F Channel G Channel H Processor 1 A1 A5 A3 A7 A2 A6 A4 A8...

Page 60: ...e selected for example Performance Optimized or Custom can be run at high speed or lower Maximum supported DIMM speed of the processors Maximum supported speed of the DIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the re...

Page 61: ...nd system may not identify the memory modules being installed so always populate memory channels identically with equal DIMMs for best performance Supported RDIMM LRDIMM configurations are 1 2 4 6 8 DIMMs per processor Populate eight equal memory modules per processor one DIMM per channel at a time to maximize performance NOTE Equal memory modules refer to DIMMs with identical electrical specifica...

Page 62: ...t NOTE Ensure the socket ejector latches are fully open before installing the memory module 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory mo...

Page 63: ...the memory modules may not be installed properly Ensure that the memory modules are firmly seated in their sockets 5 Run the system memory test in system diagnostics Processor and heat sink module This is a service technician replaceable part only Removing processor and heat sink module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in ...

Page 64: ...ng two screws 2 Set all the anti tilt wires to unlocked position inward position Figure 55 Loosening the screws and set the anti tilt wires to the unlock position 3 Lift the PHM from the system and set the PHM aside with the processor side facing up Figure 56 Removing a processor heat sink 64 Installing and removing system components ...

Page 65: ...dule CAUTION You may find the CMOS battery loss or CMOS checksum error displayed during the first instance of powering on the system after the processor or system board replacement which is expected To fix this simply go to setup option to configure the system settings Steps 1 Place the heat sink with the processor side facing up 2 Using your thumb lift the thermal interface material TIM break lev...

Page 66: ... release tab at the pin 1 connector pull out the tip of the retaining clip release tab and then lift the retaining clip partially from the heat sink 5 Repeat the procedure at the remaining three corners of the retaining clip 6 After all the corners are released from the heat sink lift the retaining clip from the pin 1 corner of the heat sink 66 Installing and removing system components ...

Page 67: ...ce the processor in the processor tray with the connector side facing down NOTE Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Place the retaining clip on top of the processor in the processor tray aligning pin 1 indicator on the processor NOTE Ensure the pin 1 indicator on the retaining clip is aligned with the pin 1 indicator on the p...

Page 68: ...ocessor is securely latched to the retaining clip Figure 61 Press the retaining clip on the four sides 4 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 5 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink 68 Installing and removing system components...

Page 69: ...ng the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 62 Applying thermal grease 6 For new heat sink remove the Thermal Interface Material TIM protective film from the base of heat sink Installing and removing system components 69 ...

Page 70: ...he four corners CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure latching features on retaining clip and heat sink are aligned during assembly Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the retaining clip before placing the heat sink onto the retaining clip 70 Installing and removing system componen...

Page 71: ...y guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If installed remove the processor dust cover Steps 1 Set the anti tilt wires to the unlocked position on the heat sink inward position 2 Align the pin 1 indicator of the processor heat sink module PHM to the system board and then place the PHM on the proce...

Page 72: ...ws on the PHM in the order below a Tighten the first screw b Tighten the screw diagonally opposite to the screw you tighten first c Repeat the procedure for the remaining two screws d Return to the first screw to tighten it completely Figure 66 Set the anti tilt wires to the locked position and tighten the screws 72 Installing and removing system components ...

Page 73: ... see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www dell com poweredgemanuals Expansion card installation guidelines Figure 67 Expansion card slot connectors 1 Slot 1 2 Slot 2 3 Slot 5 4 Slot 6 The following table describes the expansion card configurations Table 24 Supported configurations Configurations Expansion card risers PCIe Slots Cont...

Page 74: ...iguration 0 Card type Slot priority Maximum number of cards Dell Serial port module LP 1 1 fPERC Integrated slot 1 Internal PERC adapter 1 1 12Gbps SAS HBA 1 1 Intel NIC 100Gb 5 6 1 3 Mellanox NIC 100Gb 5 6 1 3 Broadcom NIC 25Gb 5 6 1 2 1 Intel NIC 25Gb 5 6 1 2 1 Mellanox NIC 25Gb Not supported N a Qlogic NIC 25Gb 5 6 1 2 1 SolarFlare NIC 25Gb 5 6 1 2 4 Broadcom HBA FC32 5 6 1 2 4 Marvell HBA FC32...

Page 75: ...RC Integrated slot 1 Internal PERC adapter 1 1 12Gbps SAS HBA 1 1 Intel NIC 100Gb 1 1 Mellanox NIC 100Gb 1 1 Broadcom NIC 25Gb 1 2 1 Intel NIC 25Gb 1 2 1 Mellanox NIC 25Gb Not supported N a Qlogic NIC 25Gb 1 2 1 SolarFlare NIC 25Gb 1 2 4 Broadcom HBA FC32 1 2 4 Marvell HBA FC32 1 2 4 Avago HBA FC16 1 2 4 QLogic HBA FC16 1 2 4 Broadcom NIC 10Gb 1 2 4 Intel NIC 10Gb 1 2 4 Qlogic NIC 10Gb 1 2 4 Broad...

Page 76: ... 1 2 4 Intel PCIe SSD Not supported N a Removing the expansion card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If required remove the air shroud Steps 1 Rotate to open the PCIe card holder 2 Disconnect the cables form the expansion card 3 By holding the edges lift the expansion card from th...

Page 77: ...d in the Before working inside your system 3 If required remove the air shroud Steps 1 Rotate to open the PCIe card holder 2 If Installed lift the metal filler bracket from the system NOTE Store the riser blanks for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and...

Page 78: ... until the expansion card is fully seated on the PCIe slot NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 71 Installing the expansion card Next steps 1 If removed install the air shroud 2 Follow the procedure listed in After working inside your system 78 Installing and removing system components ...

Page 79: ...to the corresponding slots Steps Holding the blue pull tab lift the IDSDM card out of the system Figure 72 Removing the IDSDM module Next steps Replace the IDSDM module Installing the IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Locate the IDSDM connector on the system boar...

Page 80: ...al 2 Follow the procedure listed in the After working inside your system Optional BOSS S2 card Removing the BOSS S2 module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If required remove the air shroud Steps 1 Pull and lift the BOSS S2 card carrier retention latch lock to open 2 Slide the BOS...

Page 81: ...rier Figure 75 Removing the M 2 SSD 5 Disconnect the BOSS power cable and BOSS signal cable from the system board NOTE BOSS signal cable must be removed from the clips on the system board 6 Using the Phillips 1 screwdriver remove the two M3 x 0 5 x 4 5 mm screws that secure the BOSS S2 module on the BOSS module bay 7 Slide out the BOSS S2 module from the BOSS module bay Installing and removing sys...

Page 82: ...S S2 controller card module Figure 77 Removing the BOSS power cable and BOSS signal cable 9 Using the Phillips 1 screwdriver remove the M3 x 0 5 x 4 5 mm screw that secures the BOSS cover on the BOSS S2 module Slide the BOSS cover out from the BOSS S2 module 82 Installing and removing system components ...

Page 83: ...s listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If required remove the air shroud Steps 1 Slide the BOSS cover on the BOSS S2 module Using the Phillips 1 screwdriver secure the BOSS cover on the BOSS S2 module with the M3 x 0 5 x 4 5 mm screw Installing and removing system components 83 ...

Page 84: ...OSS Signal cable to the BOSS S2 module 3 Slide the BOSS S2 module into the BOSS module bay until it is firmly seated 4 Using the Phillips 1 screwdriver secure the BOSS S2 module on the BOSS module bay with the two M3 x 0 5 x 4 5 mm screws 5 Connect the BOSS power cable and the BOSS signal cable to the system board 84 Installing and removing system components ...

Page 85: ...he BOSS S2 card carrier 8 Using the Phillips 1 screwdriver secure the M 2 SSD on the BOSS S2 card carrier with the M3 x 0 5 x 4 5 mm screw Figure 82 Installing the M 2 SSD 9 Slide the BOSS S2 card carrier into the BOSS S2 module slot 10 Close the BOSS S2 card carrier release latch to lock the carrier in place Installing and removing system components 85 ...

Page 86: ...ed in the Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane cover 5 Remove the cooling fan cage assembly 6 Disconnect the PERC cable from the system board connector observe the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the captive screws on the front PERC module 2 Pull the front PERC module to disengage from the connector on the drive backplan...

Page 87: ...plane cover 5 Remove the cooling fan cage assembly 6 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Align the front PERC module at an angle until the tray touches the slot in the system 2 Press the front PERC module connector with the connector on the drive backplane until firmly seated 3 Using a Phillips 2 screwdriver tighten the captive screws on the front PE...

Page 88: ... 4 Install the air shroud 5 Follow the procedure listed in After working inside your system Optional OCP card Removing the OCP shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Hold the edges of the OCP shroud and lift the shroud at an angle out of the system 88 Installing and removing ...

Page 89: ...in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Place the OCP shroud at an angle and align the slot on the OCP shroud with the standoff on the system 2 Lower and press the OCP shroud until it clicks into place Figure 87 Installing the OCP shroud Installing and removing system components 89 ...

Page 90: ... instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the OCP shroud Steps 1 Open the blue latch to disengage the OCP card 2 Push the OCP card towards the rear end of the system to disconnect from the connector on the system board 3 Slide the OCP card out of the slot on the system 90 Installing and removing system components ...

Page 91: ...ollow the procedure listed in the Before working inside your system 3 Remove the OCP shroud Steps 1 If installed remove the filler bracket 2 Open the blue latch on the system board 3 Slide the OCP card into the slot in the system 4 Push until the OCP card is connected to the connector on the system board 5 Close the blue latch to lock the OCP card to the system Figure 89 Installing the OCP card In...

Page 92: ...he same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If required move aside the cable that pass over the battery...

Page 93: ... Hold the battery with the positive side facing up and slide it under the securing tabs b Press the battery into the connector until it snaps into place Figure 91 Installing the system battery Next steps 1 Follow the procedure listed in the After working inside your system 2 Confirm that the battery is operating properly by performing the following steps Installing and removing system components 9...

Page 94: ...erference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Holding the blue tag lift the internal USB card to disconnect from the connector on the system board ...

Page 95: ...ting press F2 to enter System Setup and verify that the system detects the USB memory key MicroSD card Removing the MicroSD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the IDSDM module Steps 1 Locate the MicroSD card slot on the IDSDM module and press the card to partially releas...

Page 96: ...enabled in System Setup NOTE Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM see the System board jumpers and connectors section NOTE The slot is keyed to ...

Page 97: ... thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load o...

Page 98: ...y unit blank Next steps Replace the PSU blank or install the PSU Installing a power supply unit blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions NOTE Install the power supply unit PSU blank only in the second PSU bay 2 Remove the PSU Steps Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place Figure 97 Installing a power su...

Page 99: ...tion at https www dell com poweredgemanuals Steps Press the orange release latch and holding the PSU handle slide the PSU out of the PSU bay Figure 98 Removing a power supply unit Next steps Replace the PSU or install the PSU blank Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 For systems that support redundant Power Supply Units PS...

Page 100: ...ption system PSU might stay with 2 0 mode only 1 1 redundant mode is not available NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically updates to the same firmware and configuration of the replaced one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Power interposer bo...

Page 101: ...re listed in the Before working inside your system 3 Remove the air shroud 4 Remove the PSU 5 Disconnect the cables that are connected to power interposer board PIB and observe the cable routing Steps 1 Align the slots on the power interposer board PIB with the hook on the system and lower it into place 2 Using Phillips 2 screwdriver tighten the screws to secure the PIB to the system Installing an...

Page 102: ...cage board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the following components a Air shroud b Cooling fan cage assembly 4 Disconnect cables from the fan board Steps 1 Using a Phillips 2 screwdriver remove the screws that secures the fan board to the system 2 Holding the edges lift th...

Page 103: ...tructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following components a Air shroud b Cooling fan cage assembly 4 Disconnect cables from the fan board Steps 1 Align and lower the fan board with the screw holes in the system 2 Using a Phillips 2 screwdriver tighten the screws that secures the fan board to the system Installing and removing system components 1...

Page 104: ...very key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove ...

Page 105: ...e system board Installing the system board Prerequisites NOTE Before replacing the system board replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If you are replacing the system board remo...

Page 106: ...n cage assembly f Processor and heat sink module g Memory modules h OCP if removed i OCP shroud j Air shroud 2 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 3 Ensure that you perform the following steps a Use the Easy Restore feature to restore the Service Tag See the Restoring t...

Page 107: ... Restore data from a previously created Hardware Server Profile press F10 To restore the system configuration data press Y To use the default configuration settings press N NOTE After the restore process is complete system reboots Manually update the Service Tag After replacing a system board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this ...

Page 108: ...90 counterclockwise to release it from the system board 5 Pull the plastic rivet out of its slot on the system board Installing the TPM Steps 1 To install the TPM align the edge connectors on the TPM with the slot on the TPM connector 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snaps into pla...

Page 109: ...nel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane cover 5 Remove the cooling fan cage assembly Steps 1 Disconnect the control panel cable from the system board connector NOTE Observe the routing of the cable as you remove it from the system 2 ...

Page 110: ...hrough the side wall of the system 3 Align and slide the left control panel cable cover in the slot on the system NOTE Route the cable properly to prevent the cable from being pinched or crimped 4 Connect the left control panel cable to the connector on the system board 5 Using the Phillips 1 screwdriver tighten the screws to secures the left control panel and the cable cover to the system NOTE Th...

Page 111: ...Remove the cooling fan cage assembly Steps 1 Disconnect the right control panel cable and the VGA cable from the connectors on the system board NOTE Observe the routing of the cable as you remove it from the system 2 Remove the cable from cable clip 3 Using the Phillips 1 screwdriver remove the screws that secures the right control panel and cable cover to the system 4 Holding the right control pa...

Page 112: ...n the slot on the system 2 Route the right control panel cable through the side wall of the system 3 Align and slide the right control panel cable cover in the slot on the system NOTE Route the cable properly to prevent the cable from being pinched or crimped 4 Connect the right control panel cable and VGA cable to the connectors on the system board 5 Using the Phillips 1 screwdriver tighten the s...

Page 113: ...ble part only Removing the optical disk drive Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane cover 5 Disconnect the power and signal cables from the optical disk drive ODD and observe the cable routing Steps Press the blue latch to disengage th...

Page 114: ...afety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane cover Steps Slide the optical disk drive ODD until the latch is seated firmly into the system slot 114 Installing and removing system components ...

Page 115: ...gnal cables to the ODD and system board connector Route the cables though the side wall bracket 2 Install the drive backplane cover 3 Install the air shroud 4 Follow the procedure listed in After working inside your system Installing and removing system components 115 ...

Page 116: ...stem and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 113 System board jumpers and connectors Table 27 System board jumpers and connectors Item Connector Description 1 SYS_ID System ID Connector 6...

Page 117: ... 15 A3 A7 A1 A5 DIMMs for processor 1 Channels A B C D 16 CPU 1 SL10_PCH_PA5 Processor 1 17 A6 A2 A8 A4 DIMMs for processor 1 Channels E F G H 18 SL3_CPU1_PB2 PCIe cable connector 3 Processor 1 19 B6 B2 B8 B4 DIMMs for processor 2 Channels E F G H 20 SYS_PWR2 System Power Connector 2 21 CPU 2 Processor 2 22 B3 B7 B1 B5 DIMM for processor 2 channels A B C D 23 LFT_CP Left Control Panel 24 FAN_SIG1 ...

Page 118: ...ce and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Power off the system and all attached peripherals Disconnect the system from the electrical outlet and disconnect the peripherals 2 Remove the system cover 3 Move the jumper on the system board from pins 2 and ...

Page 119: ...ator The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber...

Page 120: ...tion about the supported PCIe cards see the Expansion card installation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 115 System health and system ID indicator Table 30 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indica...

Page 121: ...ed Check if iDRAC Quick Sync 2 feature is configured to be disabled by iDRAC If the problem persists see the Getting help section www dell com poweredgemanuals or Dell OpenManage Server Administrator User s Guide at https www dell com openmanagemanuals Solid amber Indicates that the system is in fail safe mode Restart the system If the problem persists see the Getting help section Blinking amber I...

Page 122: ...system is connected to a power source and an error is detected the LCD turns amber regardless of whether the system is powered on or off When the system powers off and there are no errors the LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to power it on If the LCD panel stops responding remove the bezel and reinstall it If the problem persists see Getting ...

Page 123: ...IPMI description in the SEL This enables you to match an LCD message with an SEL entry Select Simple to view LCD error messages in a simplified user friendly description For information about the event and error messages generated by the system firmware and agents that monitor system components go to qrl dell com Look Up Error Code type the error code and then click Look it up Set home Select the ...

Page 124: ...green Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off Indicates that the NIC is connected to a...

Page 125: ...imum output power CAUTION When correcting a PSU mismatch replace the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown To change from a high output configuration to a low output configuration or vice versa you must power off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the except...

Page 126: ...LEDs on the drive carrier indicate the state of each drive Each drive carrier has two LEDs an activity LED green and a status LED bicolor green amber The activity LED blinks whenever the drive is accessed Figure 119 Drive indicators on the drive and the mid drive tray backplane 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label NOTE If the drive is in the Advanced H...

Page 127: ...ystem Diagnostics is also known as Enhanced Pre boot System Assessment ePSA diagnostics The Embedded System Diagnostics provide a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed devic...

Page 128: ...ntrols Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 128 System diag...

Page 129: ...com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product s...

Page 130: ...ical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist a...

Page 131: ...ting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inter...

Page 132: ...e Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC...

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