Dell E2414H, User Manual

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46

Troubleshooting Troubleshooting

47
Intermittent
Problems
Monitor
malfunctions
on & off
•
•
•
Ensure that the video cable
connecting the monitor to the
computer is connected properly
and is secure.
Reset the monitor to Factory
Settings.
Perform monitor self-test feature
check to determine if the
intermittent problem occurs in
self-test mode.
Missing Color
Picture missing
color
•
•
•
Perform monitor self-test feature
check.
Ensure that the video cable
connecting the monitor to the
computer is connected properly
and is secure.
Check for bent or broken pins in
the video cable connector.
Wrong Color Picture color
not good
•
•
•
•
Change the Color Setting Mode
in the Color Settings OSD to
Graphics or Video depending on
the application.
Try different Color Preset Settings
in Color Settings OSD. Adjust
R/G/B value in Color Settings
OSD if the Color Management is
turned off.
Change the Input Color Format
to PC RGB or YPbPr in the
Advance Setting OSD.
Run the built-in diagnostics.
Image retention Faint shadow
•
Use the Power Management
from a static
from the feature to turn off the monitor
image left on the
static image at all times when not in use (for
monitor for a long
displayed more information, see Power
period of time
appears on the Management Modes ).
screen
•
Alternatively, use a dynamically
changing screensaver.
Product Specific Problems
Specific
Symptoms What You
Experience Possible Solutions
Screen Image is
•
Check the Scaling Ratio setting in
image is too centered on Image Setting OSD
small
screen, but
does not fill
entire viewing
area
•
Reset the monitor to Factory Settings.
Cannot
adjust the
monitor with
the buttons
on the front
panel
OSD does not
appear on the
screen
•
Turn off the monitor, unplug the power
cord, plug back, and then turn on the
monitor.
No Input
Signal when
user controls
are pressed
No picture,
the LED light
is white.
•
Check the signal source. Ensure the
Computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
•
Check to make sure Video Source to
VGA or DVI-D is powered and playing
video media.
•
Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
•
Reset the computer or video player.