Dell E2015HV, User Manual

Page: 63 / 82

Troubleshooting

63
Synchronization
Problems Screen is scrambled or
appears torn • Reset the monitor to Factory
Settings .
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock
controls via OSD.
• Perform monitor self-test
feature check to determine if
the scrambled screen appears
in self-test mode.
• Check for bent or broken pins
in the video cable connector.
• Restart the computer in the
safe mode.
Safety-Related Issues Visible signs of smoke
or sparks • Do not perform any
troubleshooting steps.
• Contact Dell immediately.
Intermittent Problems Monitor malfunctions
on & off • Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.
• Reset the monitor to Factory
Settings .
• Perform monitor self-test
feature check to determine if
the intermittent problem occurs
in self-test mode.
Missing Color Picture missing color • Perform monitor self-test
feature check.
• Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.
• Check for bent or broken pins
in the video cable connector.
Wrong Color Picture color not good • Change the Color Setting Mode
in the Color Settings OSD to
Graphics or Video depending
on the application.
• Try different Color Preset
Settings in Color Settings OSD.
Adjust R/G/B value in Color
Settings OSD if the Color
Management is turned off.
• Change the Input Color Format
to PC RGB or YPbPr in the
Advance Setting OSD.
Image retention from
a static image left on
the monitor for a long
period of time Faint shadow from the
static image displayed
appears on the screen • Use the Power Management
feature to turn off the monitor
at all times when not in use (for
more information, see
Power
Management Modes
.
• Alternatively, use a dynamically
changing screensaver.
NOTE : When choosing DVI-D / DP mode, the Auto Adjust function is
not available.