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Dell E1916HL, User Manual

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Dell E1916HL User Manual Download Page 53

 Troubleshooting

    

53

Troubleshooting

 WARNING: Before you begin any of the procedures in this section, follow the 

Safety Instructions

.

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor 
is functioning properly. If your monitor and computer are properly connected but the 
monitor screen remains dark, run the monitor self-test by performing the following 
steps:

1. 

Turn off both your computer and the monitor.

2. 

Unplug the video cable from the back of the computer. To ensure proper 
Self-Test operation, remove VGA cables from the back of computer.

3. 

Turn on the monitor.

The floating dialog box should appear on-screen (against a black 
background) if the monitor cannot sense a video signal and is working 
correctly. While in self-test mode, the power LED remains white. Also, 
depending upon the selected input, one of the dialogs shown below will 
continuously scroll through the screen.

Summary of Contents for E1916HL

Page 1: ...Regulatory Model E1916HVf E2016HVf E2216HVf User s Guide Dell E1916HV Dell E1916HL Dell E1916HM Dell E2016HV Dell E2016HL Dell E2016HM Dell E2216HV Dell E2216HVM ...

Page 2: ...f these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used ...

Page 3: ...y Pixel Policy 18 Maintenance Guidelines 18 Setting Up the Monitor 19 Attaching the Stand 19 Connecting Your Monitor 20 Organizing Your Cables 20 Removing the Monitor Stand 21 Wall Mounting Optional 22 Operating the Monitor 23 Power On the Monitor 23 Using the Front Panel Controls 23 Using the On Screen Display OSD Menu 24 Setting the Maximum Resolution 50 Using the Tilt 52 ...

Page 4: ... 54 Common Problems 55 Product Specific Problems 58 Dell Soundbar Problems 59 Appendix 62 Safety Instructions 62 FCC Notices U S Only and Other Regulatory Information 62 Contact Dell 62 EU product database for energy label and product information sheet 62 ...

Page 5: ...ived all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Display Stand Riser Stand Base VESA Screw Cover Power Cable varies with countries VGA Cable Quick Start Guide Safety and Regulatory Information ...

Page 6: ...on plus full screen support for lower resolutions E2216HV E2216HVM 54 69 cm 21 53 in diagonal viewable image size 1920 x 1080 resolution plus full screen support for lower resolutions Tilt adjustment capability Removable pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Disp...

Page 7: ...re information see Operating the Monitor 2 Power On Off button with LED indicator To turn the monitor On or Off Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode Back View E1916HV E1916HL E1916HM E2016HV E2016HL E2016HM Back View with Monitor Stand ...

Page 8: ... 2 Regulatory rating label Lists of regulatory approvals 3 Security lock slot Secures monitor with security lock security lock not included 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slot Side View Right Side ...

Page 9: ...monitor power cable 2 VGA connector To connect your computer to the monitor using a VGA cable 3 Dell soundbar mounting slots To attach the optional Dell Soundbar Monitor Specifications The following section give you information about pin assignments for the various connectors of your monitor ...

Page 10: ...ts 15 pin D Sub connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 11: ...mm 18 51 in 494 1 0 02 mm 19 5 0 05 in Horizontal Active Area 409 8 mm 16 13 in 432 0 1 92 mm 17 0 0 08 in Vertical Active Area 230 4 mm 9 07 in 239 76 3 42 mm 9 44 0 13 in Area 94417 92 mm2 146 35 in 2 102552 65 1050 mm2 158 84 1 56 in 2 Pixel pitch 0 30 x 0 30 mm 0 2712 0 0012 x 0 2626 0 0074 mm Viewing angle Horizontal 90 typical 90 typical Vertical 65 typical 50 to 65 typical Luminance output ...

Page 12: ...Horizontal 170 typical 90 typical Vertical 160 typical 50 to 65 typical Luminance output 250 cd m typical 200 cd m typical Contrast ratio 1000 to 1 typical 600 to 1 typical Faceplate coating Antiglare with hard coating 3H Antiglare with hard coating 3H Backlight LED edgelight system LED light bar system Response Time 5 ms typical white to black black to white 5 ms typical white to black black to w...

Page 13: ... 2 W Off Mode 1 0 3 W Standby Mode 1 8 6 W On Mode 1 17 W Max 2 10 W Pon 3 33 2 kWh TEC 3 0 2 W Off Mode 1 0 3W StandbyMode 1 10 6 W On Mode 1 17 W Max 2 11 98 W Pon 3 37 9 kWh TEC 3 0 2 W Off Mode 1 0 3W StandbyMode 1 12 9 W On Mode 1 24 W Max 2 15 5 W Pon 3 49 6 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting 3 Pon Power consumption of On Mode measur...

Page 14: ... 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1366 x 768 47 7 59 8 85 5 E2016HV E2016HL E2016HM Display mode Horizontal frequency kHz Vertical frequency Hz Pixel clock MHz Sync polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 ...

Page 15: ...00 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 ...

Page 16: ... 0 mm 10 47 in 275 4 mm 10 84 in 303 7 mm 11 96 in Width 445 4 mm 17 54 in 471 5 mm 18 56 in 512 2 mm 20 17 in Depth 51 5 mm 2 03 in 51 5 mm 2 03 in 50 5 mm 1 99 in Stand dimensions Height 156 0 mm 6 14 in 156 0 mm 6 14 in 177 0 mm 6 97 in Width 220 0 mm 8 66 in 220 0 mm 8 66 in 250 0 mm 9 84 in Depth 167 0 mm 6 57 in 167 0 mm 6 57 in 180 0 mm 7 09 in Weight Weight with packaging 3 60 kg 7 94 lb 3...

Page 17: ... to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft max Non operating 12 191 m 40 000 ft max Thermal dissipation 58 0 BTU hour maximum 47 8 BTU hour typical 64 8 BTU hour maximum 51 2 BTU hour typical 8...

Page 18: ...itor CAUTION Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow these instructions while unpacking cleaning or handling your monitor To clean your antistatic screen slightly dampen a soft and clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the antistatic coating Do not use benzene thinner ...

Page 19: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Page 20: ...er and disconnect the power cable 2 Connect VGA cable to the corresponding video port on the back of your computer Connecting VGA Cable NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attachment organize all cables as sho...

Page 21: ...the removal instructions 1 Remove the VESA Cover a Place the monitor panel on a soft cloth or cushion b Lft from both side simultaneously remove the VESA Cover away from the monitor 2 Remove the stand assembly to the monitor a Use a long and thin screwdriver to push the release latch located in a hole just above the stand b Once the latch is released remove the base away from the monitor ...

Page 22: ... the stand 3 Use a screwdriver to remove the four screws securing the plastic cover figure 2 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 2 26 kg E1916HV E1916HL E1916HM 2 26kg E2016HV ...

Page 23: ...set color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus E Power button with power status light To turn the monitor on or off Solid white light indicates that the moni...

Page 24: ...irm your selection D Back Use the Back key to go back to the previous menu Using the On Screen Display OSD Menu Accessing the Menu System NOTE If you change the settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to ope...

Page 25: ...Operating the Monitor 25 Main Menu ...

Page 26: ...lect the highlighted item on the menu press the button again 4 Press the and buttons to select the desired parameter 5 Press the button to enter the slide bar and then use the or buttons according to the indicators on the menu to make your changes 6 Select the to return to previous menu without accepting current settings or to accept and return to previous menu ...

Page 27: ...f all the OSD menu options and their functions Icon Menu and submenus Description Energy Use This meter shows the energy level being consumed by the monitor in real time Brightness Contrast Use the Brightness and Contrast menu to adjust the Brightness Contrast ...

Page 28: ... press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen Adjust brightness first and adjust contrast only if you need further adjustment Press the key to increase contrast and press the key to decrease contrast min 0 max 100 ...

Page 29: ...Operating the Monitor 29 Auto Adjust Use this key to activate automatic setup and adjust menu ...

Page 30: ...o self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables Color Use the Color menu to adjust the monitor s color settings ...

Page 31: ...Operating the Monitor 31 Input Color Format Allows you to set the video input mode to RGB or YPbPr ...

Page 32: ...32 Operating the Monitor Preset Modes Allows you to choose from a list of preset color modes ...

Page 33: ...late paper media without affecting color images Applies to RGB input format only Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color...

Page 34: ...34 Operating the Monitor Display Use the Display menu to adjust the monitor s display settings ...

Page 35: ...Vertical Position Use the or buttons to adjust image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor according to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not...

Page 36: ...36 Operating the Monitor Energy ...

Page 37: ...Operating the Monitor 37 ...

Page 38: ...V E2216HV Allows you to set the power LED indicator On or Off during active to save energy E1916HL E1916HM E2016HL E2016HM Reset Energy Select this option to restore default Energy settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on ...

Page 39: ... Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Allows you to adjust the OSD background from opaque to transparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds ...

Page 40: ...OTE When the OSD is locked pressing the menu key takes you directly to the OSD settings menu with OSD Lock pre selected on entry Press and hold key for 6 seconds to unlock and allow user access to all applicable settings Reset Menu Select this option to restore default menu settings Personalize Selecting this option allows you to set two shortcut keys ...

Page 41: ...Operating the Monitor 41 Shortcut Key 1 User can select from Preset Modes Brightness Contrast Auto Adjust Aspect Ratio and set as shortcut key ...

Page 42: ...42 Operating the Monitor ...

Page 43: ...Operating the Monitor 43 Shortcut Key 2 User can select from Preset Modes Brightness Contrast Auto Adjust Aspect Ratio and set as shortcut key ...

Page 44: ...44 Operating the Monitor Reset Personalization Allows you to restore shortcut key to the default setting Others ...

Page 45: ...Operating the Monitor 45 ...

Page 46: ...re will help reduce minor cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning mess...

Page 47: ...hronize with the signal that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1366 x 768 for E1916HV E1916HL E1916HM or 1600 x 900 for E2016HV E2016HL E2016HM or 1920 x 1080 for E2216HV E2216HVM You will see the following message before the DDC CI function is disabled ...

Page 48: ...en you adjust the Brightness level above the default level When the monitor enters the Standby mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input ...

Page 49: ...Operating the Monitor 49 If VGA cable is not connected a floating dialog box appears The monitor will enter Standby mode after 5 minutes if left at this state See Solving Problems for more information ...

Page 50: ...HM or 1600 x 900 for E2016HV E2016HL E2016HM or 1920 x 1080 for E2216HV E2216HVM 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1366 x 768 for E1916HV E1916HL E1916HM or 1600 x 900 for E2016HV E2016HL E2016HM or 1920 x 1080 for E2216HV E2216HVM 4 Click Apply If you do not see 1366...

Page 51: ...o the graphics card provider website for updated driver For example http www ATI com or http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1366 x 768 for E1916HV E1916HL E1916HM or 1600 x 900 for E2016HV E2016HL E2016HM or 1920 x 1080 for E2216HV E2216HVM again In Windows 10 1 Right click on the desktop and click Display settings 2 Click A...

Page 52: ...perating the Monitor Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Page 53: ...self test by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove VGA cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in ...

Page 54: ...stics only when the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds ...

Page 55: ...rgy in OSD Menu No video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected using the Input Source Select menu Run the built in diagnostics Poor focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD A...

Page 56: ...d contrast controls using OSD Geometric distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust horizontal and vertical controls using OSD Horizontal Vertical lines Screen has one or more lines Reset the monitor to Factory Settings Perform Auto Adjust via OSD Adjust Phase and Pixel Clock controls via OSD Perform monitor self test feature check and ...

Page 57: ... to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Picture color not good Change the Color Mode in the Color OSD to Graphics or Video depending on the application Try different Color Preset Settings in Color OSD Adjust R G B value in Color OSD if the Color Management is turned off Change the Input Color Format to PC RGB or YP...

Page 58: ...utton beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal will appear Check the signal source Ensure that the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the sign...

Page 59: ...s illuminated Confirm that the power cable from the Soundbar is plugged into the adapter No sound Soundbar has power power indicator is on Plug the audio line in cable into the computer s audio out jack Set all volume controls to their maximum and ensure that the mute option is not enabled Play some audio content on the computer example audio CD or MP3 Turn the Power Volume knob on the Soundbar cl...

Page 60: ...o jack converter Distorted sound Other audio source is used Clear any obstructions between the Soundbar and the user Confirm that the audio line in plug is completely inserted into the jack of the audio source Decrease the volume of the audio source Turn the Power Volume knob on the Soundbar counter clockwise to a lower volume setting Clean and reseat the audio line in plug Unbalanced sound Output...

Page 61: ...Soundbar and the user Turn the Power Volume knob on the Soundbar clockwise to the maximum volume setting Set all Windows volume controls to their maximum Increase the volume of the audio application Test the Soundbar using another audio source For example portable CD player MP3 player ...

Page 62: ... 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online monitor support content visit https www dell c...

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