14.
Install the system cover.
15.
As the system boots, observe any error message that is displayed and the diagnostic indicators on the
front of the system.
16.
If the memory problem persists, repeat step 12 through step 15 for each memory module installed.
Next steps
If the problem persists after all memory modules have been checked, see
Getting Help
.
Related Tasks
Entering System Setup
Troubleshooting a hard drive
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you
proceed, back up all files on the hard drive.
Steps
1.
Run the appropriate diagnostic test. For more information, see
Using System Diagnostics
.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2.
If your system has a RAID controller and your hard drives are configured in a RAID array, perform the
following steps:
a. Ensure that the hard drive(s) are configured correctly for the RAID array.
b. Take the hard drive offline and reseat the drive.
c. Exit the configuration utility and allow the system to boot to the operating system.
3.
Ensure that the required device drivers for your controller card are installed and are configured
correctly. See the operating system documentation for more information.
4.
Restart the system and enter the System Setup.
5.
Verify that the controller is enabled and the drives are displayed in the System Setup.
Next steps
If the problem persists, try troubleshooting the expansion cards or see
Getting Help
.
Troubleshooting a storage controller
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: When troubleshooting a SAS or PERC controller, see the documentation for your operating
system and the controller.
1.
Run the appropriate diagnostic test. For more information, see
Using System Diagnostics
.
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