Dell D14S003 Service Manual Download Page 53 | Manualshive

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Troubleshooting

Topics:

•

Flashing the BIOS

•

Reinstall Windows using a USB recovery drive

•

Enhanced Pre-Boot System Assessment (ePSA) diagnostics

•

•

Flea power release

•

Wi-Fi power cycle

Flashing the BIOS

You may need to flash (update) the BIOS when an update is available or when you replace the system board.

Follow these steps to flash the BIOS:

1. Turn on your computer.
2. Go to

www.dell.com/support

.

3. Click

Product support

, enter the Service Tag of your computer, and then click

Submit

.

NOTE:

If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

4. Click

Drivers & downloads

>

Find it myself

.

5. Select the operating system installed on your computer.
6. Scroll down the page and expand

BIOS

.

7. Click

Download

to download the latest version of the BIOS for your computer.

8. After the download is complete, navigate to the folder where you saved the BIOS update file.
9. Double-click the BIOS update file icon and follow the instructions on the screen.

Reinstall Windows using a USB recovery drive

CAUTION:

This process formats the hard drive and removes all data on your computer. Ensure that you back up

data on your computer before beginning this task.

NOTE:

Before reinstalling Windows, ensure your computer has more than 2 GB of memory and more than 32 GB of storage

space.

NOTE:

This process may take up to an hour to complete and your computer will restart during the recovery process.

1. Connect the USB recovery drive to your computer.
2. Restart your computer.
3. Press F12 after the Dell logo is displayed on the screen to access the boot menu.

A

Preparing one-time boot menu

message appears.

4. After the boot menu loads, select the USB recovery device under

UEFI BOOT

.

The system reboots and a screen to

Choose the keyboard layout

is displayed.

5. Choose your keyboard layout.
6. In the

Choose an option

screen, click

Troubleshoot

.

7. Click

Recover from a drive

.

8. Choose one of the following options:

●

Just remove my files

to do a quick format.

30

Troubleshooting

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Summary of Contents for D14S003

Page 1: ...Inspiron 3472 Service Manual Regulatory Model D14S Regulatory Type D14S003 October 2022 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...re 11 Chapter 6 Removing the front bezel 12 Procedure 12 Prerequisites 13 Chapter 7 Replacing the front bezel 14 Procedure 14 Post requisites 14 Chapter 8 Removing the 2 5 inch hard drive 15 Procedure 15 Prerequisites 16 Chapter 9 Replacing the 2 5 inch hard drive 17 Procedure 17 Post requisites 17 Chapter 10 Removing the 3 5 inch hard drive 18 Procedure 18 Prerequisites 19 Chapter 11 Replacing th...

Page 4: ...cell battery 29 Prerequisites 29 Procedure 29 Chapter 17 Replacing the coin cell battery 30 Procedure 30 Post requisites 30 Chapter 18 Removing the wireless card 31 Prerequisites 31 Procedure 31 Chapter 19 Replacing the wireless card 33 Procedure 33 Post requisites 33 Chapter 20 Removing the antenna modules 34 Prerequisites 34 Procedure 34 Chapter 21 Replacing the antenna modules 35 Procedure 35 P...

Page 5: ...45 Downloading the graphics driver 45 Downloading the USB driver 46 Downloading the chipset driver 46 Downloading the network driver 47 Chapter 29 System setup 48 Boot Sequence 48 Navigation keys 48 System setup 49 Entering BIOS setup program 49 System Setup Options 49 Flashing the BIOS 52 Chapter 30 Troubleshooting 53 Flashing the BIOS 53 Reinstall Windows using a USB recovery drive 53 Enhanced P...

Page 6: ...ower sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting to the electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts CAUTION You shoul...

Page 7: ...mponent Secured to Screw type Quantity Screw image Computer cover Chassis 6 32xL6 35 2 2 5 inch hard drive Drive cage 6 32xL3 6 1 2 5 inch hard drive Hard drive bracket M3xL3 5 4 3 5 inch hard drive Drive cage 6 32xL6 35 1 3 5 inch hard drive Hard drive bracket 6 32xL3 6 2 Optical drive Chassis 6 32xL6 35 1 Optical drive Drive cage M2xL2 3 Wireless card System board M2xL3 5 1 Thermal cooling assem...

Page 8: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 8 After working inside your computer ...

Page 9: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics System board components System board components 1 power button cable connector 2 coin cell battery 3 wireless card slot 4 hard drive and optical drive power cable connector 5 hard drive data cable connector SATA 1 6 optical drive data cable connector SATA 2 7 processor fan cable connector 8 CMOS clear ...

Page 10: ...ide your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Procedure 1 Place the computer on its side 2 Remove the two screws 6 32xL6 35 that secure the cover to the chassis 3 Slide the computer cover and lift it off the chassis 4 10 Removing the comput...

Page 11: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Procedure 1 Align the tabs on the computer cover with the slots on the chassis and slide it towards the front of the computer until it snaps into place 2 Replace the two screws 6 32xL6 35 that secure the computer cover to the chassis 3 Place the co...

Page 12: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Prerequisites Procedure 1 Place the computer in an upright position 2 Release the tabs on the front bezel sequentially from the top by pushing them outwards from the chassis 3 Rotate and pull the front bezel away from the front of the computer to release the ...

Page 13: ...Prerequisites Remove the computer cover Removing the front bezel 13 ...

Page 14: ...tions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align and insert the tabs on the front bezel into the slots on the chassis 2 Rotate the front bezel towards the chassis until the tabs on the front bezel snap into place Post requisites Replace the comp...

Page 15: ...your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Prerequisites Procedure 1 Place the computer with the side chassis facing up Disconnect the power cables and the data cables from the hard drive assembly 2 Remove the screw 6 32xL3 6 that secures the hard drive assembly to the drive cage 3 Slide the hard drive...

Page 16: ...e hard drive to the hard drive bracket 5 Slide the hard drive out of the hard drive bracket NOTE Note the orientation of the hard drive so that you can replace it correctly Prerequisites Remove the computer cover 16 Removing the 2 5 inch hard drive ...

Page 17: ...the hard drive into the hard drive bracket 2 Align the screw holes on the hard drive with the screw holes on the hard drive bracket 3 Replace the four screws M3xL3 5 that secure the hard drive to the hard drive bracket 4 Slide the hard drive assembly towards the back of the slot on the drive cage until it snaps into place 5 Align the screw holes on the top hard drive with the screw holes on the ha...

Page 18: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Prerequisites Procedure 1 Disconnect the power cable and the data cable from the hard drive assembly 2 Remove the two screws 6 32xL6 35 that secure the hard drive assembly to the drive cage 3 Slide the hard drive assembly and lift it of...

Page 19: ... over and remove the two screws 6 32xL3 6 that secure the hard drive bracket to the hard drive assembly 5 Slide the hard drive out of the hard drive bracket Prerequisites Remove the computer cover Removing the 3 5 inch hard drive 19 ...

Page 20: ...e Topics Procedure Post requisites Procedure 1 Slide the hard drive into the hard drive bracket 2 Align the screw holes on the hard drive with the screw holes on the hard drive bracket 3 Replace the two screws 6 32xL3 6 that secure the hard drive bracket to the hard drive 4 Turn the hard drive assembly over 5 Slide the hard drive assembly into the drive cage 6 Replace the two screws 6 32xL6 35 tha...

Page 21: ...ory_compliance Topics Procedure Prerequisites Procedure 1 Disconnect the data cable and power cable from the optical drive assembly 2 Disconnect the data cables and power cables from the hard drive assembly 3 Remove the two screws 6 32xL6 35 that secure the drive cage to the chassis 4 Push the release tab on the chassis and slide the drive cage off the chassis 5 Turn the drive cage over and remove...

Page 22: ...7 Gently pull and remove the optical drive bezel from the optical drive Prerequisites Remove the computer cover 22 Removing the optical drive ...

Page 23: ...cal drive bezel to the optical drive 2 Align the screw holes on the optical drive assembly with the screw holes on the drive cage 3 Replace the three screws M2xL2 that secure the optical drive assembly to the drive cage 4 Slide the drive cage into the slot on the chassis and snap it into place 5 Align the screw hole on the drive cage with the screw hole on the chassis 6 Replace the two screws 6 32...

Page 24: ...d the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow t...

Page 25: ...the top of the power button module and push the power button module to release it from the front panel 5 Remove the power button module along with its cable through the slot on the front panel Procedure 1 Locate the memory module on the system board Removing the memory module 25 ...

Page 26: ...de and remove the memory module from the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges Do not touch the components on the memory module NOTE If the memory module is difficult to remove gently ease the memory module back and forth to remove it from the slot 26 Removing the memory module ...

Page 27: ...he power button module NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure ...

Page 28: ...Post requisites 1 Follow the procedure from step 4 to step 8 in Replacing the optical drive 2 Replace the front bezel 3 Replace the computer cover 28 Replacing the memory module ...

Page 29: ... www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 4 in Removing the optical dr...

Page 30: ...side your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Insert a new coin cell battery CR2032 into the battery socket with the positive side facing up and snap it into place Post requisites 1 Follow the procedure from step 4 to step 8 in Replacing the optical drive 2 Replace the front...

Page 31: ...ww dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 4 in Removing the optical drive Procedure 1 Locate the wireless card on the system board 2 Remove the screw M2xL3 5 that secures the wireless card to the system board 3 Slide and remove the wireless card bracket from the wire...

Page 32: ...32 Removing the wireless card ...

Page 33: ...page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Connect the antenna cables to the wireless card 2 Align the screw hole on the wireless card bracket with the screw hole on the wireless card 3 Slide the wireless card at an angle into the wireless card slot 4 Replace the screw M2xL3 5 that secures the wireless card to the system board Post requisites 1 Follow t...

Page 34: ...mpliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 4 in Removing the optical drive 4 Remove the wireless card Procedure 1 Note the antenna cable routing and remove the antenna cables from the routing guide on the chassis 2 Using a plastic scribe gently ...

Page 35: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align and adhere the antenna modules to the chassis 2 Route the antenna cables through the routing guides on the chassis Post requisites 1 Replace the wireless card 2 Follow the procedure from step 4 to step 8 in Replacing the optical drive 3 R...

Page 36: ... the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 4 in Removing the optical drive Procedure 1 Remove the screw 6 32xL6 35 that secures the front I O bracket to the chassis 2 Swivel open the front I O bracket from the chassis NOTE Do not extend the front I O bracket too far to prevent damage to the antennas 3 Disconnect the power button cable from the system bo...

Page 37: ...Removing the power button module 37 ...

Page 38: ...e the power button board cable through the slot on the front panel 2 Align and snap the power button module into the slot on the front panel 3 Connect the power button board cable to the system board 4 Rotate the front I O bracket towards the chassis 5 Align the screw hole on the front I O bracket with the screw hole on the chassis 6 Replace the screw 6 32xL6 35 that secures the front I O bracket ...

Page 39: ...orking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the computer cover Procedure 1 Disconnect the processor fan cable from the system board 2 Remove the four screws M6xL10 that secure the thermal cooling assembly to the system board 3 Lift the thermal cooling ass...

Page 40: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the thermal cooling assembly with the screw holes on the system board 2 Replace the four screws M6xL10 that secure the thermal cooling assembly to the system board 3 Connect the processor fan cable to the system bo...

Page 41: ... the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 5 in Removing the optical drive 4 Remove the memory module 5 Rem...

Page 42: ... from the system board 5 Disconnect the hard drive and optical drive power cable from the system board 6 Disconnect the power button cable from the system board 7 Remove the six screws 6 32xL6 35 that secure the system board to the chassis 8 Slide and lift the system board off the chassis 42 Removing the system board ...

Page 43: ...Removing the system board 43 ...

Page 44: ...d Topics Procedure Post requisites Procedure 1 Align the system board with the slots on the chassis and place the system board in position 2 Replace the six screws 6 32xL6 35 that secure the system board to the chassis 3 Connect the optical drive data cable hard drive data cable hard drive and optical drive power cable and power button cable to their respective connectors on the system board 4 Rot...

Page 45: ...for your computer 10 Select a location to save the files 11 If prompted approve requests from User Account Control to make changes on the system 12 The application installs all drivers and updates identified NOTE Not all files can be installed automatically Review the installation summary to identify if manual installation is necessary 13 For manual download and installation click Category 14 Clic...

Page 46: ...click Submit NOTE If you do not have the Service Tag use the autodetect feature or manually browse for your computer model 4 Click Drivers downloads 5 Click the Detect Drivers button 6 Review and agree to the Terms and Conditions to use SupportAssist then click Continue 7 If necessary your computer starts to download and install SupportAssist NOTE Review on screen instructions for browser specific...

Page 47: ...een to install the driver Downloading the network driver 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the autodetect feature or manually browse for your computer model 4 Click Drivers downloads 5 Click the Detect Drivers button 6 Review and agree to the Terms and Conditions to use Sup...

Page 48: ...able Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not t...

Page 49: ...must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again System Setup Options NOTE Depending on your computer and its installed devices the items listed in this section may or may not appear Table 2 System setup optio...

Page 50: ...e Guard Extensions Enable or disable Intel Software Guard Extensions Default Software Controlled Intel Software Guard Extensions allocated memory size Displays the allocated memory size for Intel Software Guard Extensions BIOS Recovery from Hard Drive Enables you to enable or disable BIOS Recovery from hard drive Default Enabled BIOS Auto Recovery Enable or disable BIOS Auto Recovery Default Disab...

Page 51: ... to set the system password HDD Password Enables you to set the hard drive password Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set Computrace Enable or disable tracking assets and providing recovery services in the event the computer is lost or stolen Default Deactivate Firmware TPM Enables you to enable or disable the firmware...

Page 52: ...r changes Flashing the BIOS You may need to flash update the BIOS when an update is available or when you replace the system board Follow these steps to flash the BIOS 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for you...

Page 53: ...update file 9 Double click the BIOS update file icon and follow the instructions on the screen Reinstall Windows using a USB recovery drive CAUTION This process formats the hard drive and removes all data on your computer Ensure that you back up data on your computer before beginning this task NOTE Before reinstalling Windows ensure your computer has more than 2 GB of memory and more than 32 GB of...

Page 54: ...layed 3 In the boot menu screen use Up Down arrow key to select the Diagnostics option and then press Enter NOTE The Enhanced Pre boot System Assessment window displays listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices 4 Press the arrow in the lower right corner to go to the page listing The detected items are listed and tested 5 To r...

Page 55: ...ed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer Wi Fi power cycle If your computer is unable to access the Internet due to Wi Fi connectivity...

Page 56: ...trieve the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the foll...

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