Audio, screen, and camera issues
Camera issues
If the camera is not operating properly (blurry images or poor
performance):
1
Check that the camera is not being blocked or covered by a
privacy screen or other obstruction.
2
Try using different apps that use the camera. Try a
Hangout or the onboard camera app
3
Try rebooting the Chromebook
4
If the camera issues persist, try to Reset or Recover the
Chomebook.
Bluetooth issue
Table 8. Bluetooth issue
Bluetooth issue
Issue
Possible solutions
Bluetooth issues
If you run into issues while attempting to pair or use a Bluetooth
device with the Chromebook, try the following steps to resolve the
issue:
1
First, make sure that the Bluetooth device you are trying to
pair is supported by the Chromebook.
2
Try disabling and re-enabling Bluetooth connectivity from the
status area in the lower-right corner.
3
Try restarting the Chromebook.
4
If you are still encountering issue with bluetooth, try to Reset
or Recover the Chomebook.
Touchpad and Hotkeys issues
Table 9. Touchpad and hotkeys issues
Touchpad / Hotkeys issues
Issue
Possible solutions
Touchpad not responding
If the touch pad has stopped responding, try the following steps to
resolve the issue: Try moving the cursor after each step:
1
Tap the Esc key several times.
2
Drumroll the fingers across the touch pad for a few seconds.
3
Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
4
If the cursor still does not move when using the touch pad, try
logging in from the Guest account using the tab key to
navigate.
5
If users experience touch pad issues with the account that is
not the owner (primary) account, delete the user account and
re-create it. Again, use the tab key to navigate.
6
If none of the above steps work, try to Reset or Recover the
Chomebook.
82
Troubleshooting
Summary of Contents for Chromebook 3400
Page 1: ...Dell Chromebook 3400 Service Manual Regulatory Model P101G Regulatory Type P101G001 ...
Page 15: ...2 Pry the base cover from the edge using a plastic scribe 1 2 Removing and Installing 15 ...
Page 26: ...4 Unroute the cable from retention clips in the routing channel 26 Removing and Installing ...
Page 27: ...5 Lift the speakers away from the computer Removing and Installing 27 ...
Page 101: ...2 Click Settings as highlighted from the screenshot below Troubleshooting 101 ...
Page 102: ...3 Click Show advanced settings to expand the menu 102 Troubleshooting ...
Page 103: ...4 Click the Powerwash button Troubleshooting 103 ...