Audio, screen, and camera issues
1
Try adjusting the brightness with the brightness keys at the
top of the keyboard.
2
In the status area in the bottom-right of the screen, check the
display and make sure there are no issues with a mirrored or
extended display.
3
Try rebooting the Chromebook
4
If the screen issues persist, try to Reset or Recover the
Chomebook.
Camera issues
If the camera is not operating properly (blurry images or poor
performance):
1
Check that the camera is not being blocked or covered by a
privacy screen or other obstruction.
2
Try using different apps that use the camera. Try a
Hangout or the onboard camera app
3
Try rebooting the Chromebook
4
If the camera issues persist, try to Reset or Recover the
Chomebook.
Bluetooth issue
Table 11. Bluetooth issue
Bluetooth issue
Issue
Possible solutions
Bluetooth issues
If you run into issues while attempting to pair or use a Bluetooth
device with the Chromebook, try the following steps to resolve the
issue:
1
First, make sure that the Bluetooth device you are trying to
pair is supported by the Chromebook.
2
Try disabling and re-enabling Bluetooth connectivity from the
status area in the lower-right corner.
3
Try restarting the Chromebook.
4
If you are still encountering issue with bluetooth, try to Reset
or Recover the Chomebook.
Touchpad / Hotkeys issues
Table 12. Touchpad / hotkeys issues
Touchpad / Hotkeys issues
Issue
Possible solutions
Touchpad not responding
If the touch pad has stopped responding, try the following steps to
resolve the issue: Try moving the cursor after each step:
1
Tap the Esc key several times.
2
Drumroll the fingers across the touch pad for a few seconds.
3
Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
52
Diagnostic and troubleshooting
Summary of Contents for Chromebook 11 3180
Page 5: ...7 Contacting Dell 79 Contents 5 ...
Page 29: ...3 Remove the display back cover away from the computer Removing and installing components 29 ...
Page 72: ...2 Click Settings as highlighted from the screenshot below 72 Diagnostic and troubleshooting ...
Page 73: ...3 Click Show advanced settings to expand the menu Diagnostic and troubleshooting 73 ...
Page 74: ...4 Click the Powerwash button 74 Diagnostic and troubleshooting ...