Dell B3460DN Mono Laser User Manual Download Page 158 | Manualshive

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Contacting technical support

When you call technical support, describe the problem you are experiencing, the message on the printer display, and
the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and the service tag number or express service code. For more information,
see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the
menu settings page.

For more information, check the Dell Support Web site at

http://support.dell.com

.

Troubleshooting

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Summary of Contents for B3460DN Mono Laser

Page 1: ...this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to the entities claiming ...

Page 2: ...g 22 Connecting the printer to a wireless network using the Embedded Web Server 25 Verifying printer setup 26 Loading paper and specialty media 27 Setting the paper size and type 27 Configuring Universal paper settings 27 Using the standard bin and paper stop 27 Loading trays 28 Loading the multipurpose feeder 32 Linking and unlinking trays 35 Linking and unlinking trays 35 Creating a custom name ...

Page 3: ...ng a directory list 50 Canceling a print job 50 Canceling a print job from the printer control panel 50 Canceling a print job from the computer 51 Understanding the printer menus 52 Menus list 52 Paper menu 53 Reports menu 61 Network Ports menu 62 Security menu 70 Settings menu 72 Help menu 85 Saving money and the environment 87 Saving paper and toner 87 Saving energy 87 Recycling 90 Securing the ...

Page 4: ... confidential print settings 103 Copying printer settings to other printers 103 Restoring factory default settings 104 Clearing jams 105 Avoiding jams 105 Understanding jam messages and locations 106 x page jam open front door 20y xx 108 x page jam open rear door 20y xx 111 x page jam clear standard bin 20y xx 112 x page jam remove tray 1 to clear duplex 23y xx 113 x page jam open tray x 24y xx 11...

Page 5: ...Appendix 159 Index 161 Contents 5 ...

Page 6: ...ere is adequate clearance around it Use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices some...

Page 7: ... each tray separately Keep all other trays closed until needed CAUTION SHOCK HAZARD Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm SAVE THESE INSTRUCTIONS Safety information 7 ...

Page 8: ...Documentation CD and then look for Printer and Software Documentation under the Pubs folder From the list of publications click the Networking Guide link Help using the printer software WindowsorMacHelp Openaprintersoftwareprogram or application and then click Help Click to view context sensitive information Notes Help is automatically installed with the printer software The printer software is lo...

Page 9: ...e printer When selecting a location for the printer leave enough room to open trays covers and doors If you plan to install any hardware options then leave enough room for them also It is important to Set up the printer near a properly grounded and easily accessible electrical outlet Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 15...

Page 10: ...JURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can configure your printer by adding up to two optional 550 sheet trays For instructions on installing the optional trays see Installing optional trays on page 17 1 Printer control panel 2 Paper stop Learning about the printer 10 ...

Page 11: ...tings 4 Up arrow button Scroll up 5 Right arrow button Scroll to the right 6 Keypad Enter numbers letters or symbols 7 Sleep button Enable Sleep mode or Hibernate mode The following actions wake the printer from Sleep mode Pressing any hard button Opening a tray or the front door Sending a print job from the computer Performing a power on reset using the main power switch Attaching a device in the...

Page 12: ...rinter status Indicator light Printer status Off The printer is off or in Hibernate mode Blinking green The printer is warming up processing data or printing Solid green The printer is on but idle Blinking red The printer requires user intervention Sleep button light color and its corresponding printer status Sleep button light Printer status Off The printer is idle or in Ready state Solid amber T...

Page 13: ...rmware Forms Barcode Prescribe IPDS Printcryption Accessing the controller board CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them of...

Page 14: ...he power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors ...

Page 15: ... board wall until it clicks into place 1 2 5 Close the controller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 21 Additional printer setup 15 ...

Page 16: ...to the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 13 2 Unpack the optional card Warning Potential Damage Avoid touching the co...

Page 17: ...ually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 21 Installing hardware options Installing optional trays CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off an...

Page 18: ...n remove all packing materials 3 Pull the tray completely out of the base 4 Remove any packing material from inside the tray 5 Insert the tray into the base 6 Place the tray near the printer 7 Align the printer with the tray and then lower the printer into place Note Optional trays lock together when stacked Additional printer setup 18 ...

Page 19: ...in the printer driver on page 21 To uninstall the optional trays slide the latch on the right side of the printer toward the front of the printer until it clicks into place and then remove stacked trays one at a time from the top to the bottom Attaching cables Connect the printer to the computer using a USB or parallel cable or to the network using an Ethernet cable Make sure to match the followin...

Page 20: ...rallel port Note This port is available only in select printer models Connect the printer to a computer 5 Power switch Turn on or turn off the printer 6 Printer power cord socket Connect the printer to an electrical outlet 7 Security slot Attach a lock that will secure the printer in place Setting up the printer software Installing the printer software Note If you installed the printer software on...

Page 21: ... Internet Updated printer software may be available at http support dell com Updating available options in the printer driver When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs For Windows users 1 Open the printers folder a Click or click Start and then click Run b In the Start Search...

Page 22: ...entify your printer on the network You can choose to use the default printer nickname or assign a name that is easier for you to remember You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network Use a new network cable when possible to avoid potential problems caused by a damaged cable Installing the printer...

Page 23: ...Type the user password and then click OK All the necessary applications are installed on the computer f Click Close when installation is complete 4 Add the printer For IP printing a From the Apple menu navigate to either of the following System Preferences Print Scan System Preferences Print Fax b Click c Click the IP tab d Type the printer IP address in the address field and then click Add For Ap...

Page 24: ...1X network then you may need the following Authentication type Inner authentication type 802 1X user name and password Certificates No security If your wireless network does not use any type of security then you will not have any security information Note Using an unsecured wireless network is not recommended Notes If you do not know the SSID of the network that your computer is connected to then ...

Page 25: ...S settings 5 Enter the eight digit PIN and then save the setting Connecting the printer to a wireless network using the Embedded Web Server Before you begin make sure that Your printer is connected temporarily to an Ethernet network A wireless network adapter is installed in your printer and working properly For more information see the instruction sheet that came with your wireless network adapte...

Page 26: ...om the menus they replace the factory default settings as user default settings A user default setting remains in effect until you access the menu again choose another value and save it From the printer control panel navigate to Settings Reports Menu Settings Page Printing a network setup page If the printer is attached to a network then print a network setup page to verify the network connection ...

Page 27: ... user defined setting that lets you print on paper sizes that are not preset in the printer menus Notes The smallest Universal paper size is 6 x 127 mm 3 x 5 inches and is supported only from the multipurpose feeder The largest Universal paper size is 216 x 355 6 mm 8 5 x 14 inches and is supported from all paper sources 1 From the printer control panel navigate to Settings Paper Menu Universal Se...

Page 28: ...ading trays CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull the tray completely out Note Do not remove trays while a job prints or while Busy appears on the printer display Doing so may cause a jam Loading paper and specialty media 28 ...

Page 29: ...e loading Notes For some paper sizes like letter legal and A4 squeeze and slide the length guide tab backward to accommodate their length If you are loading A6 size paper in the standard tray then squeeze and then slide the length guide tab toward the center of the tray to the A6 size position Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tra...

Page 30: ...crease the paper Straighten the edges on a level surface 5 Load the paper stack Notes Load with the printable side facedown when using recycled or preprinted paper Load prepunched paper with the holes on the top edge toward the front of the tray Loading paper and specialty media 30 ...

Page 31: ...front of the tray Make sure the paper is below the maximum paper fill indicator located on the side of the width guide 6 Insert the tray 7 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Loading paper and specialty media 31 ...

Page 32: ...ecialty media such as card stock transparencies and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder a Pull the multipurpose feeder extender b Pull the extender gently so that the multipurpose feeder is fully extended and open Loading paper and specialty media 32 ...

Page 33: ...nsparencies back and forth to loosen them and then fan them Straighten the edges on a level surface Note Avoid touching the printable side of the transparencies Be careful not to scratch them Flex the stack of envelopes back and forth to loosen them and then fan them Straighten the edges on a level surface 4 Load the paper or specialty media Note Make sure the paper or specialty media is below the...

Page 34: ...rinter first For more information on loading transparencies see the packaging that the transparencies came in Load letterhead faceup with the top edge entering the printer first For two sided duplex printing load letterhead facedown with the bottom edge entering the printer first Loading paper and specialty media 34 ...

Page 35: ... temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu 3 Change the paper size and type settings for the trays you are linking To link trays make sure the paper size and type for the tray match that of the other tray To unlink trays make sure the paper size or type for the tray does not match that of the other tray 4 Click Submit Note You can also change the paper size ...

Page 36: ...per type name has replaced the custom name Assigning a custom paper type name Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then te...

Page 37: ...n temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu Custom Types 3 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to Settings Paper Menu Custom Types 2 Select a custom paper type name an...

Page 38: ...passes through the printer where itisexposed to hightemperatures Storingpaperunwrapped in hot humid cold or dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness Paper smoothness directly affects print quality If paper is too rough toner cannot fuse to it properly If paper is too smooth it can cause paper feeding or print quali...

Page 39: ...ation to successfully print on these forms Coated papers erasable bond synthetic papers thermal papers Rough edged rough or heavily textured surface papers or curled papers Recycled papers that fail EN12281 2002 European Paper weighing less than 60 g m2 16 lb Multiple part forms or documents Selecting paper Using the appropriate paper prevents jams and helps ensure trouble free printing To help av...

Page 40: ...portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding Before using these types of paper for laser electrophotographic printing consult your paper supplier Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer for example if the paper curls excess...

Page 41: ...446 F without sealing wrinkling curling excessively or releasing hazardous emissions For best performance use envelopes made from 90 g m2 24 lb bond paper or 25 cotton All cotton envelopes must not exceed 70 g m2 20 lb bond weight Use only new envelopes from undamaged packages To optimize performance and minimize jams do not use envelopes that Have excessive curl or twist Are stuck together or dam...

Page 42: ...ding and driver edge and then use a non oozing adhesive Portrait orientation is recommended especially when printing bar codes Tips on using letterhead Use letterhead designed specifically for laser printers Print samples on the letterhead being considered for use before buying large quantities Before loading letterhead flex fan and straighten the stack to prevent sheets from sticking together Pag...

Page 43: ... mm 8 5 x 13 in Statement 140 x 216 mm 5 5 x 8 5 in X Universal2 76 2 x 127 mm 3 x 5 in up to 216 x 356 mm 8 5 x 14 in 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X X 1 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application 2 Universalis supportedonlyinthestandardtrayifthepapersizeis a...

Page 44: ...onal 550 sheet tray if the paper size is at least 148 x 210 mm 5 8 x 8 3 in Universal is supported only in duplex mode if the width is at least 210 mm 8 3 in and length is at least 279 mm 11 in The smallest supported Universal size is supported only in the multipurpose feeder Supported paper types and weights The standard tray supports 60 90 g m2 16 24 lb paper weights The optional tray supports 6...

Page 45: ...al use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy Paper are supported in duplex mode up to 90 g m2 24 lb paper weight 3 Custom Type x is supported in duplex mode if any of the paper type listed in the Custom Types menu is selected For more information see Custom Types menu on page 60 Paper and specia...

Page 46: ...ary 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the paper loaded 3 Click OK b Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File Print If necessary click the disclosure triangle to see more options 2 From the Print dialog and pop up menus adjust the settings if necessary Note To print on a specifi...

Page 47: ...s and then press Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application visit our Web site Note Mobile printing applications may also be available from your mobile device manufacturer Printing from a flash drive Printing from a flash drive Notes Before printing an encrypted PDF file you will be prompted to enter the file pass...

Page 48: ...ts from the flash drive Warning Potential Damage Do not touch the printer or the flash drive in the area shown while actively printing reading or writing from the memory device Loss of data can occur 2 From the printer control panel select the document you want to print 3 Press the left or right arrow button to specify the number of copies for printing and then press Notes Do not remove the flash ...

Page 49: ...you choose to delete them For Windows users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Click Print and Hold 4 Select the print job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential print job also enter a four digit PIN 5 Click OK or Print 6 From the printer control panel release the print job For confidential pr...

Page 50: ...nformation pages For more information on printing information pages see Printing a menu settings page on page 26 and Printing a network setup page on page 26 Printing a font sample list 1 From the printer control panel navigate to Settings Reports Print Fonts 2 Press the up or down arrow button to select the font setting 3 Press Note The PPDS fonts appear only when the PPDS data stream is activate...

Page 51: ... click OK 2 Double click the printer icon 3 Select the print job you want to cancel 4 Click Delete For Macintosh users 1 From the Apple Menu navigate to either of the following System Preferences Print Scan select a printer Open Print Queue System Preferences Print Fax select a printer Open Print Queue 2 From the printer window select the print job you want to cancel and then click Delete Printing...

Page 52: ...andard USB Reports Network Card TCP IP IPv6 Wireless AppleTalk SMTP Setup Security Settings Help Confidential Print Security Audit Log Set Date and Time General Settings Flash Drive Menu Print Settings Print All Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide 1 Depending on the printer setup this menu item appears as Netw...

Page 53: ... factory default setting A4 is the international factory default setting If two trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked When one tray is empty the print job continues using the linked tray The A6 paper size is supported only in Tray 1 and the multipurpose feeder Tray x Type Plain Paper Transparency Recycled Labels B...

Page 54: ... Size to appear as a menu The multipurpose feeder does not automatically detect paper size Make sure to set the paper size value MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the type of paper loaded in the multipurpose feeder Notes Plain Paper is the fac...

Page 55: ...Notes Plain Paper is the factory default setting From the Paper menu set Configure MP to Manual for Manual Paper Type to appear as a menu Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded Note 10 Envelope is the US factory default setting DL Envelope is the international factory default sett...

Page 56: ...utions are allowed Off indicates that no size substitutions are allowed Setting a size substitution lets the print job continue without Change Paper appearing Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded Note Normal is the factory default setting Card Stock Texture Smooth Normal Rough Specify the relative texture of the card sto...

Page 57: ...d Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded Note Normal is the factory default setting Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded Note Normal is the factory default setting Light Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Heavy...

Page 58: ...Specify the relative weight of the labels loaded Note Normal is the factory default setting Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded Note Normal is the factory default setting Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded Note Normal is the factory default setting Rough Envelope Weight Light Normal Heavy Specify the...

Page 59: ...ided printing for all print jobs that specify Recycled as the paper type Bond Loading Duplex Off Determine and set two sided printing for all print jobs that specify Bond as the paper type Letterhead Loading Duplex Off Determine and set two sided printing for all print jobs that specify Letterhead as the paper type Preprinted Loading Duplex Off Determine and set two sided printing for all print jo...

Page 60: ...ough the duplex unit including one sided jobs Off is the factory default setting for all the menus Custom Types menu Use To Custom Type x Paper Card Stock Transparency Rough Cotton Labels Envelope Associatea paper orspecialtymedia typewith afactory defaultCustom Type x name or a user defined custom name created in the Embedded Web Server Notes Paper is the factory default setting for Custom Type x...

Page 61: ...inches is the US factory default setting You can increase the height in 0 01 inch increments 356 mm is the international factory default setting You can increase the height in 1 mm increments Feed Direction Short Edge Long Edge Specify the feed direction if the paper can be loaded in either direction Notes Short Edge is the factory default setting Long Edge appears only when the longest edge is sh...

Page 62: ...y is installed correctly and working properly This menu item appears only when an optional flash memory card is installed Asset Report Print a report containing printer asset information such as serial number and model name Network Ports menu Active NIC menu Use To Active NIC Auto list of available network cards Notes Auto is the factory default setting This menu item appears only when an optional...

Page 63: ...changed in 1 KB increments The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel serial and USB buffers Changing this setting from the printer control panel and then exiting the menus causes the print...

Page 64: ...e following Network Ports Standard Network Standard Network Setup TCP IP Network Ports Network x Network x Setup TCP IP Note This menu is available only in network printers or printers connected to print servers Use To Set Hostname Set the host name Notes This setting can be changed only from the Embedded Web Server The host name is limited to 15 characters and accepts US ASCII alphanumeric charac...

Page 65: ...the current DNS server address Backup DNS Server Address View or change the backup DNS server addresses Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS Yes No View or change the current HTTPS setting Note Yes is the factory default setting IPv6 menu To access the menu navigate to any of the following Network Ports Standard Network Standard Network Setup IPv6 Network Ports Netw...

Page 66: ...less network by pressing buttons on both the printer and the access point wireless router within a given period of time Start PIN Method connects the printer to a wireless network by using a PIN on the printer and entering it into the wireless settings of the access point Enable Disable WPS Auto detection Enable Disable Automatically detect the connection method that an access point with WPS uses ...

Page 67: ...the network If no default zone exists then the zone marked with an asterisk is the default setting Standard USB menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it regardless of the default printer language Notes On is the factory default setting When set to Off the printer does not examine incoming da...

Page 68: ...r disable or reduce the size of the parallel serial and network buffers The printer automatically restarts when the setting is changed from the printer control panel The menu selection is then updated Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting On processes raw binary PostScript print jobs Off filters print j...

Page 69: ...ed is the factory default setting When the Negotiate setting is used the SMTP server determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Specify the type of user authentication required for printing privileges Note No authentication required is the factory default setting Device Initiated E mail None Use Device SMTP C...

Page 70: ... audit log Notes To export the audit log from the printer control panel connect a flash drive to the printer You can also download the audit log from the Embedded Web Server and then save it on your computer Delete Log Delete now Do not delete Specify whether or not audit logs are deleted Note Delete now is the factory default setting Configure Log Enable Audit Yes No Enable Remote Syslog No Yes R...

Page 71: ...me in YYYY MM DD HH MM format Time Zone list of time zones Select the time zone Note GMT is the factory default setting for non touch screen printer models Automatically observe DST On Off Set the printer to use the applicable daylight saving time DST start and end times associated with the printer Time Zone setting Note On is the factory default setting Enable NTP On Off Enable Network Time Proto...

Page 72: ...ges to appear Show Supply Estimates Show estimates Do not show estimates View the estimates of the supplies on the printer control panel Embedded Web Server menu settings and the device statistics reports Eco Mode Off Energy Energy Paper Paper Minimize the use of energy paper or specialty media Notes Off is the factory default setting Off resets the printer to its factory default settings Energy m...

Page 73: ...imes Select a high setting if the printer is in constant use Under most circumstances this keeps the printer ready to print with minimum warm up time Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the amount of time the printer waits before it enters Hibernate mode Notes Disabled is the factory default setting in all countries exce...

Page 74: ... automatically continue printing from certain offline situations when these are not resolved within the specified time period Note Disabled is the factory default setting Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages Notes Auto is the factory default setting The printer reprints jammed pages unless the memory required to hold the pages is needed for othe...

Page 75: ...s except Network Ports menu settings All downloads stored in the RAM are deleted Downloads stored in the flash memory are not affected Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Select a custom home message that appears as an alternating display of the printer status Note Off is the factory default setting Setup menu Use To Printer Langu...

Page 76: ...e RAM is temporary Storing downloads in a flash memory places them in permanent storage Downloads remain in the flash memory even when the printer is turned off This menu item appears only when an optional flash memory is installed Resource Save On Off Specify how the printer handles temporary downloads such as fonts and macros stored in the RAM when the printer receives a print job that requires ...

Page 77: ...t Print Print Specify whether to insert blank pages in a print job Note Do Not Print is the factory default setting Collate 1 1 1 2 2 2 1 2 3 1 2 3 Stack the pages of a print job in sequence when printing multiple copies Note 1 2 3 1 2 3 is the factory default setting Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets Notes Off is the fa...

Page 78: ...er Orientation Auto Landscape Portrait Specify the orientation of a multiple page document Note Auto is the factory default setting The printer chooses between portrait and landscape Paper Saver Border None Solid Print a border when using Paper Saver Note None is the factory default setting Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed ...

Page 79: ... Gray Correction Auto Off Automatically adjust the contrast enhancement applied to images Note Auto is the factory default setting Brightness 6 to 6 Adjust the printed output either by lightening or darkening it You can conserve toner by lightening the output Note 0 is the factory default setting Contrast 0 5 Adjust the contrast of printed objects Note 0 is the factory default setting Utilities me...

Page 80: ... default setting XPS menu Use To Print Error Pages Off On Print a page containing information on errors including XML markup errors Note Off is the factory default setting PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size Note No is the factory default setting Annotations Do Not Print Print Print annotations in a PDF Note Do Not Print is the factory default sett...

Page 81: ...rier 10 Identify a specific font and the option where it is stored Note Courier 10 is the factory default setting Courier 10 shows the font name font ID and the storage location in the printer The font source abbreviation is R for Resident F for Flash and D for Download Symbol Set 10U PC 8 12U PC 850 Specify the symbol set for each font name Notes 10U PC 8 is the US factory default setting 12U PC ...

Page 82: ...n each page Notes 60 is the US factory default setting 64 is the international default setting The printer sets the amount of space between each line based on the Lines per Page Paper Size and Orientation settings Select the Paper Size and Orientation you want before setting Lines per Page PCL Emulation Settings A4 Width 198 mm 203 mm Set the printer to print on A4 size paper Notes 198 mm is the f...

Page 83: ...ed It is only displayed when it is selected by the PCL 5 interpreter It also ignores the Select Paper Feed command 0 199 allows a custom setting to be assigned Tray Renumber View Factory Defaults MPF Default 8 T1 Default 1 T1 Default 4 T1 Default 5 T1 Default 20 T1 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Display the factory default setting assigned to each tray or feeder Tray Renu...

Page 84: ...rs Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font for HTML documents Note The Times font is used in HTML documents that do not specify a font Use To Font Size 1 255 pt Set the default font size for HTML documents Notes 12 pt is the factory default setting Font size can be increased in 1 point increments Scale 1 400 Scale the default font for HTML documents Note...

Page 85: ...p Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Scale the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation Note Portrait is the factory default setting Help menu The Help menu consists o...

Page 86: ...uide Print information about resolving print defects Menu Map Print a list of the printer control panel menus and settings Information Guide Print a guide in locating additional information Connection Guide Print information about connecting the printer locally USB or to a network Moving Guide Print instructions for safely moving the printer Understanding the printer menus 86 ...

Page 87: ...ter model supports duplex printing then you can control whether print appears on one or two sides of the paper by selecting 2 sided printing from the Print dialog Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto one side of a single sheet of paper by selecting a setting from the Multipage printing N Up section of the Print dialog ...

Page 88: ...educing printer noise Use Quiet mode to reduce the printer noise 1 From the printer control panel navigate to Settings Settings General Settings Quiet Mode 2 Select a setting you want Use To On Reduce printer noise Notes Print jobs will process at a reduced speed Printer engine motors do not start until a document is ready to print There is a short delay before the first page is printed Off Use fa...

Page 89: ...ra low power operating mode When operating in Hibernate mode all other systems and devices are powered down safely Note The Hibernate and Sleep modes can be scheduled Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Reports menu The IP address appears as four sets of n...

Page 90: ...s appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings General Settings 3 In the Screen Brightness field enter the brightness percentage you want for the display 4 Click Submit Recycling Recycling Dell products To return Dell products for recycling 1 Visit our Web sit...

Page 91: ... RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer is being moved to a ...

Page 92: ...nu appears When the printer is fully turned on a list of functions appears on the printer display 3 Press the up or down arrow button until Wipe All Settings appears The printer will restart several times during this process Note Wipe All Settings securely removes device settings solutions jobs and passwords from the printer memory 4 Navigate to Back Exit Config Menu The printer will perform a pow...

Page 93: ...g 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage Do not use household cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer a...

Page 94: ...e printer initial estimates assume future supplies consumption based on the International Organization for Standardization test methods and page content Average continuous black declared cartridge yield in accordance with ISO IEC 19752 Ordering supplies Ordering supplies using the Supplies Ordering Utility 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder...

Page 95: ...cking until you are ready to use them Do not expose supplies to Direct sunlight Temperatures above 35 C 95 F High humidity above 80 Salty air Corrosive gases Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer and then open the front door Maintaining the printer 95 ...

Page 96: ...the toner 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 6 Close the front door Maintaining the printer 96 ...

Page 97: ...Replacing the imaging unit 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle Maintaining the printer 97 ...

Page 98: ...ing materials from the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs Maintaining the printer 98 ...

Page 99: ...rtridge with the arrows on the side rails inside the printer 8 Close the front door Moving the printer Before moving the printer CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage Turn the printer off using the power switch and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer be...

Page 100: ...r s authorized replacement Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart u...

Page 101: ... Status Messenger 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select your printer and then click Status Messenger Accessing Status Monitor Center Use the Status Monitor Center application to view the status of any USB or network connected printer and order supplies online Note Make sure bidirectional communication support is in place...

Page 102: ... supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low low very low or reach their end of life by setting the selectable alerts Notes Selectable alerts can be set on the toner cartridge imaging unit and maintenance kit All selectable alerts can be set for nearly low low and very low supply conditions Not all selectable al...

Page 103: ...printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Configuration Other Settings tab Security Confidential Print Setup 3 Modify the setting...

Page 104: ... more information see Printing a menu settings page on page 26 If you want a more comprehensive method of restoring the printer factory default settings then perform the Wipe All Settings option For more information see Erasing non volatile memory on page 92 Warning Potential Damage Restoring factory defaults returns most printer settings to the original factory default settings Exceptions include...

Page 105: ... for other printer tasks Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack height is below the maximum paper fill indicator...

Page 106: ... set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Understanding jam messages and locations When a jam occurs a message indicating the jam location and information to clear the jam appears on the printer display Open the doors covers and trays indicated on the display to remove the jam Notes When Jam Assist is set to On the printer automat...

Page 107: ...push the front duplex flap down and then remove the jammed paper Note You may need to open the rear door to clear some 23y xx paper jams 4 Tray x x page jam remove tray x 24y xx Pull the indicated tray out and then remove the jammed paper 5 Multipurpose feeder x page jam clear manual feeder 250 xx Remove all paper from the multipurposefeeder andthen remove the jammed paper 6 Front door x page jam ...

Page 108: ...f the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle Clearing jams 108 ...

Page 109: ...der the imaging unit Doing so may affect the quality of future print jobs 4 Lift the blue flap in front of the printer 5 Place the imaging unit aside on a flat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Clearing jams 109 ...

Page 110: ...t by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer and then insert the imaging unit into the printer 8 Insert the toner cartridge by aligning the siderails ofthe cartridge with the arrows on the side rails inside the printer and then insert the cartridge into the printer Clearing jams 110 ...

Page 111: ...r 20y xx 1 Open the front door 2 Gently pull down the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 111 ...

Page 112: ...ge and continue printing x page jam clear standard bin 20y xx 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 112 ...

Page 113: ...k of injury from a hot component allow the surface to cool before touching it 1 Pull the tray completely out of the printer 2 Locate the blue lever and then pull it down to release the jam 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 113 ...

Page 114: ...printing x page jam open tray x 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 114 ...

Page 115: ...ge jam clear manual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flexthesheetsofpaperbackandforthtoloosenthem andthenfanthem Donotfoldorcreasethepaper Straighten the edges on a level surface Clearing jams 115 ...

Page 116: ...the multipurpose feeder Note Make sure the paper guide lightly rests against the edge of the paper 4 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 116 ...

Page 117: ... need to order a toner cartridge Press to clear the message and continue printing Cartridge nearly low 88 xy If necessary press on the printer control panel to clear the message and continue printing Cartridge very low x estimated pages remain 88 xy You may need to replace the toner cartridge very soon For more information see the Replacing supplies section of the User s Guide If necessary press t...

Page 118: ...ntation Try one or more of the following Load the correct size and type of paper in the tray and then press on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel Cancel the print job Close front door Close the front door of the printer Complex page some data may not have printed 39 Try one or more of the following ...

Page 119: ...tion of the User s Guide If necessary press to clear the message and continue printing Incorrect paper size open paper source 34 Try one or more of the following Load the correct size of paper in the tray From the printer control panel press to clear the message and print using a different tray Check the tray length and width guides and make sure the paper is loaded properly in the tray Make sure ...

Page 120: ...rol panel navigate to Settings Settings Print Settings Utilities Menu Format Flash Yes Install additional printer memory Insufficient memory some Held Jobs were deleted 37 From the printer control panel press to clear the message Insufficient memory some held jobs will not be restored 37 Do either of the following From the printer control panel press to clear the message Delete other held jobs to ...

Page 121: ...printer cannot find a tray that has the correct size of paper then it prints from the default paper source Cancel the current job Load paper source with paper type paper size orientation Try one or more of the following Load the tray or feeder with the correct size and type of paper From the printer control panel press to clear the message and continue printing Note If the printer finds a tray tha...

Page 122: ...tion Try one or more of the following Load the feeder with the correct size and type of paper From the printer control panel press to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray Cancel the current job Maintenance kit low 80 xy You may need to order a maintenance ...

Page 123: ...best with genuine Dell supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators are designed to function with Dell supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your Dell printer ...

Page 124: ...ted text Cancel the current print job Reinstall missing or unresponsive cartridge 31 xy Try one or more of the following Check if the toner cartridge is missing If missing install the toner cartridge For information on installing the cartridge see the Replacing supplies section of the User s Guide If the toner cartridge is installed then remove the unresponsive toner cartridge and then reinstall i...

Page 125: ...nical support or your Dell printer dealer and then report the message The printer is scheduled for maintenance Replace unsupported cartridge 32 xy Remove the toner cartridge and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not ...

Page 126: ...e the Parallel Buffer menu is not set to Disabled Standard USB port disabled 56 Try one or more of the following From the printer control panel press to clear the message and continue printing Note The printer discards any data received through the USB port From the printer control panel set USB Buffer to Auto Too many flash options installed 58 1 Turn off the printer 2 Unplug the power cord from ...

Page 127: ... problems Basic printer problems on page 127 Option problems on page 129 Paper feed problems on page 131 Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on Is the printer turned on Go to step 2 Turn on the printer Step 2 Check if the printer is in Sleep mode or Hibernate mode Is the printer in Sleep mode or Hibernate mode Press the Sleep bu...

Page 128: ...or extension cords Is the printer plugged into any surge protectors uninterruptible power supplies or extension cords Connect the printer power cord directly to a properly grounded electrical outlet Go to step 8 Step 8 Check if one end of the printer cable is plugged into a port on the printer and the other to the computer print server option or other network device Is the printer cable securely a...

Page 129: ... The problem is solved Turn off the printer and then contact technical support Option problems Cannot detect internal option Action Yes No Step 1 Turn off the printer then wait for about 10 seconds and then turn on the printer Does the internal option operate correctly The problem is solved Go to step 2 Step 2 Check if the internal option is properly installed in the controller board a Turnoffthep...

Page 130: ... Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray If you are printing on custom size paper then make sure that the paper guides rest against the edges of the paper Make sure the paper is below the maximum paper fill indicator Make sure paper lies flat in the tray b Check if the tray closes properly Is the tray working The problem is solv...

Page 131: ...s Action Yes No Step 1 a Pull out the tray and then do one or more of the following Make sure paper lies flat in the tray Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper Make sure the paper is below the maximum paper fill indicator Check if you are printing on a recomm...

Page 132: ...ages Note Make sure all paper fragments are removed b Press to clear the message and continue printing Does the paper jam message remain Contact technical support The problem is solved Jammed pages are not reprinted Action Yes No a Turn on jam recovery 1 From the printer control panel navigate to Settings GeneralSettings PrintRecovery Jam Recovery 2 Press the left or right arrow button to scroll t...

Page 133: ...he flash drive is inserted into the front USB slot Note The flash drive will not work if it is inserted into the rear USB slot Is the flash drive inserted into the front USB slot Go to step 2 Insert the flash drive into the front USB slot Step 2 Check if the printer is busy Note A green blinking light indicates that the printer is busy Is there an error message on the display Wait until the printe...

Page 134: ...hen you must select the printer for each document that you want to print b Resend the print job Do the jobs print The problem is solved Go to step 2 Step 2 a Check if the printer is plugged in and turned on and if Ready appears on the printer display b Resend the print job Do the jobs print The problem is solved Go to step 3 Step 3 Ifanerror messageappearsontheprinterdisplay thenclearthemessage No...

Page 135: ...e to Settings General Settings b Select Eco Mode or Quiet Mode and then select Off Note Disabling Eco Mode or Quiet Mode may increase the consumption of energy or supplies or both Did the job print The problem is solved Go to step 2 Step 2 Reduce the number and size of fonts the number and complexity of images and the number of pages in the print job and then resend the job Did the job print The p...

Page 136: ...printer control panel set the paper size and type to match the paper loaded in the tray b Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Go to step 3 Step 3 a Depending on your operating system open Printing Preferences or the Print dialog and then specify the paper type b Resend the print job Did the job print from the correct tray or on...

Page 137: ... size from the Paper Size Type menu Action Yes No a From theprinter controlpanel setthepaper sizeandtypeinthePaper menu to match the paper loaded in the trays to be linked Note The paper size and type must match for trays to be linked b Resend the print job Do the trays link correctly The problem is solved Contact technical support Large jobs do not collate Action Yes No Step 1 a From the Finishin...

Page 138: ...o Step 1 Adjust the print timeout settings a From the printer control panel navigate to Settings General Settings Timeouts Print Timeout b Select a higher setting and then press c Resend the print job Did the file print correctly The problem is solved Go to step 2 Step 2 a Check the original file for manual page breaks b Resend the print job Did the file print correctly The problem is solved Conta...

Page 139: ...ontact technical support Clipped pages or images Leading edge Trailing edge ABCDE ABCDE ABCDE Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the paper loaded b Resend the print job Is the page or image clipped Go to step 2 The problem is solved Step 2 From the printer control panel set the paper size and type in the Paper menu to match the paper lo...

Page 140: ... appear on prints ABCD ABCD ABCD ABCD Leading edge Trailing edge Action Yes No Step 1 Load paper with the correct paper type and weight in the tray Is paper with the correct paper type and weight loaded in the tray Go to step 2 Load paper with the correct paper type and weight in the tray Step 2 From the printer control panel set thepaper type and weight inthe Paper menu to match the paper loaded ...

Page 141: ...nts The problem is solved Go to step 2 Step 2 Reinstall the imaging unit and the toner cartridge a Remove the toner cartridge b Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems c Install the imaging unit and then the cartridge d Resend the print job Did the gray backg...

Page 142: ... paper loaded in the tray Does the paper size match the paper loaded in the tray Go to step 3 Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or fro...

Page 143: ...ch the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Is the paper still curled Go to step 4 The problem is solved Step 4 a Remove the paper from the tray and then turn it over b Resend the print job Is the paper still curled Go to step 5 The problem is solved Step 5 a ...

Page 144: ...t from Printing Preferences or from the Print dialog b Resend the print job Do print irregularities still appear Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper From the printer control panel set the paper texture in the Paper menu to match the paper loaded in the tray Go to step 5 Step 5 a Lo...

Page 145: ... 15 in 2 Take note of the distance and then contact technical support or your Dell printer dealer Step 2 Replace the imaging unit and then resend the print job Do the repeating defects still appear Contact technical support or your Dell printer dealer The problem is solved Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel reduce the toner darkness Note 8 i...

Page 146: ...t from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dark Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper From the printer control panel change the texture settings in the Paper Texture menu to match the paper you are printing on Go to step 5 Step ...

Page 147: ...tray Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough finishes Are you printing on textured or rough paper From the printer control panel change the texture settings in ...

Page 148: ... unit and then resend the print job Is the print still too light Contact technical support The problem is solved Printer is printing blank pages Action Yes No Step 1 a Check if there is packing material left on the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Checkifthepackingmaterialisproperlyremovedfromtheimaging unit Warning Potential Damage Do not expose the imaging un...

Page 149: ...ges Go to step 3 The problem is solved Step 3 Replace the imaging unit and then resend the print job Is the printer still printing blank pages Contact technical support The problem is solved Skewed print ABCDE ABCDE ABCDE Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded b Resend the print job Is the print still skewed Go ...

Page 150: ... 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Is the printer printing solid black pages Contact technical support The problem is solved Transparency print quality is poor Action Yes No Step 1 From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Go to step...

Page 151: ...from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked horizontal lines appear on prints Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more t...

Page 152: ...the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper texture type and weight specified in the tray settings Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Go to step 4 The problem...

Page 153: ...paper b Resend the print job Do horizontal voids appear on prints Go to step 3 The problem is solved Step 3 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 R...

Page 154: ...ded type of paper a Load the indicated tray or feeder with a recommended type of paper b Resend the print job Do vertical voids appear on prints Go to step 4 The problem is solved Step 4 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more ...

Page 155: ...ABCDE ABCDE Action Yes No Step 1 Reinstall the imaging unit a Remove and then install the imaging unit b Resend the print job Do fog or shading appear on prints Go to step 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Do fog or shading appear on prints Contact technical support or your Dell printer dealer The problem is solved Toner rubs off Leading edge Tra...

Page 156: ...nting on textured or rough paper From the Paper menu on the printer control panel set the paper texture Contact technical support or your Dell printer dealer Uneven print density Action Yes No Replace the imaging unit and then resend the print job Is the print density uneven Contact technical support The problem is solved Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer...

Page 157: ...s is Connected Note If the status is Not Connected then the connection may be intermittent or the network cable may be defective Contact your system support person for a solution and then print another network setup page c Open a Web browser and then type the printer IP address d Press Enter Does the Embedded Web Server open The problem is solved Go to step 4 Step 4 Check if the cable connections ...

Page 158: ...lready taken to find a solution You need to know your printer model type and the service tag number or express service code For more information see the label on the inside top front cover or at the back of the printer The service tag number is also listed on the menu settings page For more information check the Dell Support Web site at http support dell com Troubleshooting 158 ...

Page 159: ...tware Peripherals DellWare ReadyWare and Custom Factory Integration CFI DellPlus Contacting Dell You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific count...

Page 160: ...factures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your printer refer to the Product Information Guide Appendix 160 ...

Page 161: ...of parts and supplies 93 checking the status of parts and supplies 93 checking the virtual display using the Embedded Web Server 101 cleaning exterior of the printer 93 cleaning the printer 93 Close front door 118 Complex page some data may not have printed 39 118 confidential jobs modifying print settings 103 confidential print jobs printing from a Macintosh computer 49 printing from Windows 49 c...

Page 162: ...gs Eco Mode 87 Hibernate Mode 89 Quiet mode 88 Sleep mode 88 H held jobs printing from a Macintosh computer 49 printing from Windows 49 Help menu 85 Hibernate Mode using 89 HTML menu 84 I Image menu 85 imaging unit replacing 97 Imaging unit low 84 xy 119 Imaging unit nearly low 84 xy 119 Imaging unit very low x estimated pages remain 84 xy 119 Incorrect paper size open paper source 34 119 indicato...

Page 163: ...r 9 99 100 multipurpose feeder loading 32 N Network x menu 62 Network x software error 54 123 Network Card menu 64 network setup page printing 26 Non Dell supply type see User s Guide 33 xy 123 non volatile memory 91 erasing 92 Not enough free space in flash memory for resources 52 124 number of remaining pages estimate 94 O optional card installing 16 optional tray loading 28 options 250 sheet tr...

Page 164: ...t 12 Sleep button light 12 using 11 printer control panel virtual display using the Embedded Web Server 101 printer information where to find 8 printer is printing blank pages 148 printer messages x page jam clear manual feeder 25y xx 115 x page jam clear standard bin 20y xx 112 x page jam open front door 20y xx 108 x page jam open rear door 20y xx 111 x page jam open tray x 24y xx 114 Cartridge l...

Page 165: ...tup page 26 printing a document 46 printing a network setup page 26 printing confidential and other held jobs from a Macintosh computer 49 from Windows 49 printing from a flash drive 47 printing from a mobile device 47 publications where to find 8 Push Button Configuration method using 24 Q Quality menu 78 Quiet mode 88 R recycled paper using 40 87 recycling Dell products 90 reducing noise 88 Rein...

Page 166: ...ubleshooting paper feed message remains after jam is cleared 132 troubleshooting print error reading flash drive 133 incorrect characters print 137 incorrect margins on prints 142 jammed pages are not reprinted 132 job prints from wrong tray 136 job prints on wrong paper 136 jobs do not print 134 Large jobs do not collate 137 multiple language PDF files do not print 133 paper curl 143 paper freque...

Page 167: ...pear 154 viewing reports 102 virtual display checking using Embedded Web Server 101 voids appear 154 volatile memory 91 erasing 92 volatility statement of 91 W Wireless menu 66 wireless network configuration information 23 wireless network setup using the Embedded Web Serve 25 X XPS menu 80 Index 167 ...

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