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CHAPTER 6: TROUBLESHOOTING
Memory
Memory errors detected on start up
Check memory modules for correct seating and orientation. Reseat the
•
memory modules if applicable. For more information, see “Removing and
Replacing Memory” on page
4
0.
Computers using a dual-channel memory configuration require that
•
memory modules be installed in pairs. If you require assistance, contact
Alienware Technical Support (for more information, see “CONTACTING
ALIENWARE“ on page 70).
Keyboard
The keyboard is not responding
Clean the keyboard by using an aerosol can of compressed air with a proper
extension to remove dust and lint trapped under the keys.
A keyboard character is repeating
Ensure that there is nothing resting on any of the keys.
•
Check that no key on the keyboard is stuck. Press each key to loosen any
•
keys that may be stuck and then restart your computer.
Spills on the keyboard
If liquid of any kind is spilled on the keyboard, turn off the computer. Clean the
keyboard using the appropriate cleaning materials and turn it over to drain the
keyboard. Once the keyboard has dried, turn on the computer. If the keyboard
does not work, it needs to be replaced.
Keyboards damaged due to spills are not covered under limited warranty.
