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CHAPTER 6: TROUBLESHOOTING
If the Pre-boot System Assessment completes successfully, the following
message will appear on your screen
.
“Do you want to run the remaining memory tests? This will
take about 30 minutes or more. Do you want to continue?
(Recommended).”
Press <y> to continue if you are experiencing memory issue, otherwise
5.
press <n> to finish PSA testing. The following message will appear on the
screen.
“Pre-boot System Assessment complete.” No Diagnostic Utility
Partition identified. Select OK to reboot your computer.”
Press <o> to reboot your computer.
6.
Software Diagnostic Tools
Pre-Boot System Assessment (PSA)
The computer runs the Pre-boot System Assessment (PSA), a series of initial tests
for the system board, keyboard, display, memory, hard drive, and so on.
To invoke PSA:
Restart the computer.
1.
Press <F12> to access the
2.
Boot Menu
.
Select
3.
Diagnostics
and press <Enter>.
During the assessment, answer any questions that appear on the screen.
4.
If a component fails the test, the computer stops and beeps. To stop the
•
assessment and restart the computer, press <n>; to continue to the
next test, press <
y
>; to retest the component that failed, press <r>.
If you receive error code(s) during the Pre-boot System Assessment,
•
write down the error code(s) and contact Alienware (for details, see
“CONTACTING ALIENWARE“ on page 70).
