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CHAPTER 6: TROUBLESHOOTING
Internet
Cannot browse the Internet or the
Unable to locate host
error
message appears
Check if you are connected to the Internet.
•
Check if the web address typed into the address bar is correct. Try a different
•
web address, or URL.
If the error message still appears, disconnect from the Internet Service
•
Provider (ISP) and close the browser. Reconnect and open the browser.
If the problem persists, your ISP may be experiencing technical difficulties.
•
Internet connection is slow
Internet performance can be affected by the following factors:
The condition of the telephone or network cables being used.
•
The condition of the network equipment at your ISP.
•
The graphics or multimedia on Web pages.
•
Multiple browsers, downloads, or programs open on your computer.
•
Hard Drive Problems
Allow the computer to cool before turning it on
A hot hard drive may prevent the operating system from starting. Try allowing
the computer to return to room temperature before turning it on.
Run Check Disk:
Windows Vista
®
or
Windows
®
7
Click
1.
Start
→
Computer
.
Right-click
2.
Local Disk C:
Click
3.
Properties
→
Tools
→
Check Now
.
If the
User Account Control
window appears, click
Continue
.
Follow the instructions on the screen.
4.
