Dell EMC PowerEdge R440 Installation And Service Manual Download

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Installing the expansion card into the expansion card riser

Prerequisites

Follow the safety guidelines listed in

Safety instructions

If installing a new expansion card, unpack it and prepare the card for installation.

NOTE:

For instructions, see the documentation accompanying the card.

Remove the expansion card riser.

Steps

Open the PCIe card holder latch.

If installed, remove the filler bracket.

NOTE:

Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain

Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.

Figure 65. Removing filler bracket for riser 2

108

Installing and removing system components

Summary of Contents for PowerEdge R440

Page 1: ...Dell EMC PowerEdge R440 Installation and Service Manual Regulatory Model E45S Series Regulatory Type E45S001 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 03 Rev A01 ...

Page 3: ...weight 24 Processor specifications 25 PSU specifications 25 System battery specifications 25 Expansion bus specifications 25 Memory specifications 25 Storage controller specifications 26 Drive specifications 26 Drives 26 Ports and connectors specifications 26 USB ports 26 NIC ports 26 Serial connector 27 VGA ports 27 Internal Dual SD Module 27 Video specifications 27 Environmental specifications 2...

Page 4: ...59 Viewing Boot Manager 59 Boot Manager main menu 59 One shot BIOS boot menu 59 System Utilities 60 PXE boot 60 6 Installing and removing system components 61 Safety instructions 61 Before working inside your system 61 After working inside your system 61 Recommended tools 61 Optional front bezel 62 Removing the front bezel 62 Installing the front bezel 63 System cover 63 Removing the system cover ...

Page 5: ... and heat sink module 88 Installing a processor and heat sink module 90 Internal PERC riser 92 Removing the internal PERC riser 92 Installing the internal PERC riser 93 Removing the PERC card from the internal PERC riser 95 Installing PERC card into the internal PERC riser 96 Expansion cards and expansion card risers 96 Expansion bus specifications 97 Removing an expansion card riser 102 Installin...

Page 6: ...er board 136 Control panel 136 Removing the left control panel 136 Installing the left control panel 138 Removing the right control panel 138 Installing the right control panel 139 System board 141 Removing the system board 141 Installing the system board 142 Trusted Platform Module 145 Upgrading the Trusted Platform Module 145 Initializing TPM for BitLocker users 146 Initializing the TPM 1 2 for ...

Page 7: ...Accessing system information by using QRL 153 Quick Resource Locator for PowerEdge R440 154 Receiving automated support with SupportAssist 154 Contents 7 ...

Page 8: ...U NOTE All instances of SAS SATA hard drives and SSDs are referred to as drives in this document unless specified otherwise Topics Front view of the system Back view of the system Drive indicator codes NIC indicator codes Power supply unit indicator codes LCD panel Locating the Service Tag of your system Front view of the system The front view displays the features available on the front of the sy...

Page 9: ...f the system by using mobile devices This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 2 Optical drive optional N A One optional slim SATA DVD ROM drive or DVD RW drive NOTE DVD devi...

Page 10: ...AC Quick Sync 2 wireless option is activated The Quick Sync 2 feature allows management of the system using mobile devices This feature aggregates hardware firmware inventory and various system level diagnostic error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or system logs system health status and also configure iDRAC ...

Page 11: ...tor turns solid amber if the system experiences an electrical error for example voltage out of range or a failed power supply unit PSU or voltage regulator Check the System Event Log or system messages for the specific issue If it is due to a problem with the PSU check the LED on the PSU Reseat the PSU If the problem persists see the Getting help section Memory indicator The indicator turns solid ...

Page 12: ...tor code Condition Corrective action Off default state Indicates that the iDRAC Quick Sync 2 feature is turned off Press the iDRAC Quick Sync 2 button to turn on the iDRAC Quick Sync 2 feature If the LED fails to turn on reseat the left control panel flex cable and check If the problem persists see the Getting help section Solid white Indicates that iDRAC Quick Sync 2 is ready to communicate Press...

Page 13: ...Icon Description 1 Power button Indicates if the system is turned on or off Press the power button to manually turn on or off the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system 2 USB port The USB ports are 4 pin 2 0 compliant This port enables you to connect USB devices to the system 3 iDRAC Direct LED N A The iDRAC Direct LED indicator lights up to i...

Page 14: ... table describes iDRAC Direct activity when the iDRAC Direct port is active Table 7 iDRAC Direct LED indicator codes iDRAC Direct LED indicator code Condition Solid green for two seconds Indicates that the laptop or tablet is connected Flashing green on for two seconds and off for two seconds Indicates that the laptop or tablet connected is recognized Turns off Indicates that the laptop or tablet ...

Page 15: ... 6 LOM riser ports 2 7 USB 3 0 port 2 Use the USB 3 0 port to connect USB devices to the system These ports are 4 pin USB 3 0 compliant 8 VGA port Use the VGA port to connect a display to the system For more information about the supported VGA port see the Technical specifications section 9 CMA power port N A The Cable Management Arm CMA power port enables you to connect to the CMA 10 System ident...

Page 16: ... the status LED indicator does not turn on Table 9 Drive indicator codes Drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal NOTE The drive status indicator remains off until all drives are initialized after the system is turned on Drives are not ready for removal during this time Flashes green amber and then t...

Page 17: ...tor is blinking green The NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off The NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off The NIC is connected to a valid network at less than i...

Page 18: ... system CAUTION AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs which support only 240 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power LCD panel The LCD panel provides system information status...

Page 19: ...y mode after five minutes of inactivity Press any button on the LCD to turn it on 1 To view the Home screen press one of the three navigation buttons Select Left or Right 2 To navigate to the Home screen from another menu complete the following steps a Press and hold the navigation button till the up arrow is displayed b Navigate to the Home icon using the up arrow c Select the Home icon d On the ...

Page 20: ...Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Locating the Service Tag of your syst...

Page 21: ...te Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see the Methods to download firmware and drivers section in this document To download drivers Dell com support drivers Managing your system For information about systems management software offe...

Page 22: ...and deploying the cards see the Storage controller documentation Dell com storagecontrollermanuals Understanding event and error messages For information about checking the event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide Dell com openmanagemanuals OpenManage software Troubleshooting your syste...

Page 23: ...stem dimensions Chassis weight Processor specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 3 Technical specifications 23 ...

Page 24: ...4 0 mm 17 08 inches 42 8 mm 3 41 inches 35 84 mm 1 41 inches 22 mm 0 87 inches x4 and x10 657 25 mm 25 87 inches x8 606 47 23 87 inches x4 and x10 692 62 27 26 inches x8 641 85 mm 25 26 inches Chassis weight Table 15 Chassis weight System Maximum weight with all drives SSDs 4 x 3 5 inch drive system 17 5 kg 38 58 lb 8 x 2 5 inch drive system 15 2 kg 33 51 lb 24 Technical specifications ...

Page 25: ... 3 0 V lithium coin cell system battery Expansion bus specifications The PowerEdge R440 system supports PCI express PCIe generation three expansion cards which must be installed on the system board using expansion card risers The R440 system supports three types of expansion card risers Table 17 Expansion card riser configurations Expansion card riser PCIe slots on the riser Processor connection H...

Page 26: ...ch drives with hard drive adapter internal hot swappable SAS SATA or Nearline SAS drives Up to 8 x 2 5 inch drives or 10 x 2 5 inch drives with hard drive adapter internal hot swappable SAS SATA or Nearline SAS drives Up to 4 x 3 5 inch drives or 8 x 2 5 inch drives or 10 x 2 5 inch drives with hard drive adapter internal hot swappable SATA SSDs Ports and connectors specifications USB ports The fo...

Page 27: ... supports Matrox G200eR2 graphics card with 16 MB capacity Table 20 Supported video resolution options Resolution Refresh rate Hz Color depth bits 640x480 60 70 8 16 32 800x600 60 75 85 8 16 32 1024x768 60 75 85 8 16 32 1152x864 60 75 85 8 16 32 1280x1024 60 75 8 16 32 1440x900 60 8 16 32 Environmental specifications NOTE For additional information about environmental measurements for specific sys...

Page 28: ...side of the system of 71 G for up to 2 ms Table 25 Maximum altitude specifications Maximum altitude Specifications Operating 3048 m 10 000 ft Storage 12 000 m 39 370 ft Table 26 Operating temperature derating specifications Operating temperature derating Specifications Up to 35 C 95 F Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft 35 C to 40 C 95 F to 104 F Maximum tem...

Page 29: ... air must have a deliquescent point less than 60 relative humidity NOTE This condition applies to data center and non data center environments Table 28 Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver coupon corrosion rate 200 Å month as defined by AHSRAE TC9 9 NOTE Maximum corros...

Page 30: ...bient temperature warnings may be reported on the bezel s LCD panel and in the System Event Log Expanded operating temperature restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3048 m 10 000 ft 105 W 4C 115 W 6C 130 W 8C 140 W 14C or higher wattage processor TDP 140 W are not supported Redundant power supply configuration is requi...

Page 31: ...05 4 C30 C35 C35 C35 Intel Xeon Gold 5120 105 14 C35 C35 C35 C35 Intel Xeon Gold 5118 105 12 C35 C35 C35 C35 Intel Xeon Gold 5115 85 10 C35 C35 C35 C35 Intel Xeon Silver 4116 85 12 C35 C35 C35 C35 Intel Xeon Silver 4114 85 10 C35 C35 C35 C35 Intel Xeon Silver 4110 85 8 C35 C35 C35 C35 Intel Xeon Silver 4108 85 8 C35 C35 C35 C35 Intel Xeon Bronze 3106 85 8 C35 C35 C35 C35 Intel Xeon Bronze 3104 85 ...

Page 32: ...lerts administrators to system issues helps them perform remote system management and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You must use the default iDRAC IP address 192 168 0 120 to configure the initial network settings...

Page 33: ...IP address For more information about logging in to the iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface Reference Guide at Dell com idracmanuals Options to install the operating system If the system is shipped without an operati...

Page 34: ...d and install the latest BIOS drivers and systems management firmware on your system Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support drivers 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or product ID box and then click Submit NOTE If you do not have the Service T...

Page 35: ...r Boot Manager Preboot Execution Environment PXE Related links System Setup Dell Lifecycle Controller Boot Manager PXE boot System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You ca...

Page 36: ...nables you to configure BIOS settings iDRAC Settings Enables you to configure the iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Co...

Page 37: ...nd then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Settings screen details are explained as follows Option Description System Information Specifies information about the system such as the system model name BIOS version and Service Tag Memory Settings Specifies information and options related to the instal...

Page 38: ...t OS settings Miscellaneous Settings Specifies options to change the system date and time System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see t...

Page 39: ...stem Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description Installed Memory Size Displays th...

Page 40: ...as follows Option Description Persistent Memory Enables or disables persistency for NVDIMM N If this option is set to Off persistency for all NVDIMM N is disabled and is not presented to OS data is not preserved If this option is set to Non Volatile DIMM persistency for all NVDIMM N is enabled and presented to OS data is preserved This option is set to Non Volatile DIMM by default NVDIMM N Read On...

Page 41: ...g and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Processor Settings Processor Settings details The Processor Settings screen details are explained as follows Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors If this option is set to Enab...

Page 42: ...awn the speculative memory read to Integrated Memory Controller iMC directly This option is set to Enabled by default Logical Processor Idling Enables you to improve the energy efficiency of a system It uses the operating system core parking algorithm and parks some of the logical processors in the system which in turn allows the corresponding processor cores to transition into a lower power idle ...

Page 43: ...restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off AHCI or RAID modes This option is set to AHCI Mode by default Security Freeze Lock Sends Security ...

Page 44: ... NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Boot Settings Boot Settings details The Boot Settings screen details are explained as follows Option Description Boot Mode Enables you to set the boot mode of the...

Page 45: ...into CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode 3 After the system boots in the specified boot mode proceed to install your operating system from that mode NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be ...

Page 46: ...ick System BIOS 4 On the System BIOS screen click Network Settings Network Settings screen details The Network Settings screen details are explained as follows Option Description UEFI PXE Settings Enables or disables the device When enabled a UEFI PXE boot option is created for the device UEFI HTTP Settings Enables or disables the device When enabled a UEFI HTTP boot option is created for the devi...

Page 47: ... Settings details The UEFI iSCSI Settings screen details are explained as follows Option Description iSCSI Initiator Name Specifies the name of the iSCSI initiator iqn format iSCSI Device1 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically iSCSI Device1 Settings Enables you to control the configuration of the iSCSI device Integrated ...

Page 48: ...tware support the feature Embedded Video Controller Enables or disables the use of Embedded Video Controller as the primary display When set to Enabled the Embedded Video Controller will be the primary display even if add in graphic cards are installed When set to Disabled an add in graphics card will be used as the primary display BIOS will output displays to both the primary add in video and the...

Page 49: ...he slot disablement feature controls the configuration of the PCIe cards installed in the specified slot Slots must be disabled only when the installed peripheral card prevents booting into the operating system or causes delays in system startup If the slot is disabled both the Option ROM and UEFI drivers are disabled Only slots that are present on the system will be available for control Table 35...

Page 50: ...ure To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting ...

Page 51: ...r options include Performance Per Watt OS Performance and Workstation Performance NOTE All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom CPU Power Management Sets the CPU power management This option is set to System DBPM DAPC by default DBPM is Demand Based Power Management Other options include OS DBPM and Maximum Performan...

Page 52: ...instructions in the processor This option is set to Enabled for all system profiles except Custom by default NOTE This option can be disabled only if the C States option in the Custom mode is set to disabled NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance CPU Interconnect Bus Link Power Management Enables or...

Page 53: ... take effect Intel R TXT Enables or disables the Intel Trusted Execution Technology TXT option To enable the Intel TXT option virtualization technology and TPM Security must be enabled with Pre boot measurements This option is set to Off by default Power Button Enables or disables the power button on the front of the system This option is set to Enabled by default AC Power Recovery Sets how the sy...

Page 54: ...rmation Table but executes the images whether they pass or fail verification Deployed Mode Deployed Mode is the most secure mode In Deployed Mode PK must be installed and the BIOS performs signature verification on programmatic attempts to update policy objects Deployed Mode restricts the programmatic mode transitions Secure Boot Policy Summary Specifies the list of certificates and hashes that se...

Page 55: ...ror message that the system has stopped functioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Deleting or changing system and setup password Prerequisite NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Locked Steps 1 To enter System Setup press F2 ...

Page 56: ...ord status option with the setup password option to protect the system password from unauthorized changes Redundant OS Control You can use the Redundant OS Control screen to set the redundant OS info for redundant OS control It enables you to set up a physical recovery disk on your system Viewing Redundant OS Control To view the Redundant OS Control screen perform the following steps 1 Turn on or ...

Page 57: ... the system date and time Viewing Miscellaneous Settings To view the Miscellaneous Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Set...

Page 58: ...s Controller User s Guide at Dell com idracmanuals Related links Device Settings System BIOS Device Settings Device Settings enables you to configure device parameters Related links System BIOS Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system deployment configuration update maintenance and diagnosis LC is delivered a...

Page 59: ...al Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Se...

Page 60: ...nager PXE boot You can use the Preboot Execution Environment PXE option to boot and configure the networked systems remotely To access the PXE boot option boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup It does not pull any menu or allows managing of network devices 60 Pre operating system management applications ...

Page 61: ... product NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system CAUTION To ensure proper operation and cooling all bays in the system and system fans must be always populated with a component or a blank Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Turn off t...

Page 62: ...panel the system status can be viewed on the LCD panel For more information see the LCD panel Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Unlock the bezel by using the bezel key 2 Press the release button and pull the left end of the bezel 3 Unhook the rig...

Page 63: ...t bezel with the LCD panel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver rotate the latch release lock counter clockwise to the un...

Page 64: ...or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Push the system cover latch down The system cover slides forward the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the latch release lock clockwise to ...

Page 65: ... only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Installing and remov...

Page 66: ... heat sink 13 air shroud 14 cooling fan blank 15 left control panel cable cover 16 information tag Backplane cover Removing the backplane cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the system cover Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane...

Page 67: ...delines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Install the system cover Steps 1 Align the tabs on the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the cover locks into place Installing and removing system components 67 ...

Page 68: ...irflow inside the system Removing the air shroud Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Step Holding the blue touch points lift the air shroud a...

Page 69: ... in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable route the cables inside the system along the system wall and secure the cables by using the cable latch Steps 1 Align the tabs on the air shroud with the slots on the system 2 Lower the air shroud into the system until it is firmly seated When firmly seated the memory socket numbers marked on...

Page 70: ...ites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the internal riser 5 Disconnect the fan cable from the system board 6 Move the cables out of the way to access the cooling fan cable connector on the system board Steps 1 Press the tabs on the side of the cable connector to disconnect...

Page 71: ...e cables are routed correctly 5 Install the air shroud 6 Follow the procedure listed in After working inside your system Related links Removing the air shroud Removing the internal PERC riser Installing cooling fan Installing cooling fan Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shr...

Page 72: ...nternal riser 2 Connect the power cable 3 Ensure all the cables are routed correctly 4 Install the air shroud 5 Follow the procedure listed in After working inside your system Related links Installing the internal PERC riser Installing the air shroud Intrusion switch The Chassis Intrusion Switch is activated when the cover of your system is removed while your system is on The system event logs SEL...

Page 73: ...remove them from the system board 2 Slide the intrusion switch out of the intrusion switch slot Figure 28 Removing an intrusion switch Next step Install intrusion switch Related links Removing the air shroud Removing the internal PERC riser Installing the intrusion switch Installing the intrusion switch Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedu...

Page 74: ...the host adapter is configured correctly CAUTION Do not turn off or restart your system while a drive is being formatted Doing so can cause a drive failure When you format a drive allow enough time for the formatting to complete Be aware that high capacity drives can take a long time to format Removing a drive blank The procedure for removing 2 5 inch and 3 5 inch drive blanks is identical Prerequ...

Page 75: ...ites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel CAUTION Mixing drive blanks from previous generations of PowerEdge servers is not supported Step Insert the drive blank into the drive slot and push the blank until the release button clicks into place Figure 31 Installing a drive blank Next step If removed install the front bezel Installing and...

Page 76: ...h drive adapter 2 Remove the 2 5 inch drive from the 3 5 inch drive adapter Figure 32 Removing a 2 5 inch drive from a 3 5 inch drive adapter Next step Install a 2 5 inch drive into a 3 5 inch drive adapter Related links Removing a 3 5 inch drive adapter from a 3 5 inch drive carrier Installing a 2 5 inch drive into a 3 5 inch drive adapter Installing a 2 5 inch drive into a 3 5 inch drive adapter...

Page 77: ...drive adapter Removing a 3 5 inch drive adapter from a 3 5 inch drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the 3 5 inch drive carrier from the system Steps 1 Using a Phillips 1 screwdriver remove the screws from the rails on the drive carrier 2 Lift the 3 5 inch drive adapter out of the 3 5 inch drive carr...

Page 78: ...guidelines listed in Safety instructions 2 Install the 2 5 inch drive into the 3 5 inch drive adapter Steps 1 Insert the 3 5 inch drive adapter into the 3 5 inch drive carrier with the connector end of the drive toward the back of the 3 5 inch drive carrier 2 Align the screw holes on the 3 5 inch drive adapter with the holes on the 3 5 inch drive carrier 3 Using a Phillips 1 screwdriver secure the...

Page 79: ...y for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hard drive removal and insertion CAUTION Mixing hard drives from previous generations of PowerEdge servers ...

Page 80: ...next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to r...

Page 81: ...om the drive carrier Prerequisite CAUTION Mixing drives from previous generations of PowerEdge servers is not supported Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier Installing and removing system components 81 ...

Page 82: ...rted NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier When aligned correctly the back of the drive is flush with the back of the drive carrier 3 Using a P...

Page 83: ...ystem profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors The following table shows the memory populations and operating frequencies for the supported configurations Table 37 Memory population DIMM Type DIMMs Populated Channel Voltage Operating Frequency in MT s Maximum DIMM Rank Channel RDIMM 1 1 2 V 2666 24...

Page 84: ...e card edges ensuring not to touch the middle of the memory module or metallic contacts 2 Push the ejectors outward on both ends of the memory module socket to release the memory module from the socket 3 Lift and remove the memory module from the system Figure 40 Removing a memory module Next step 1 Install the memory module Related links Installing a memory module Installing a memory module Prere...

Page 85: ... place Figure 41 Installing a memory module Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system 3 To verify if the memory module has been installed properly press F2 and navigate to System Setup Main Menu System BIOS Memory Settings In the Memory Settings screen the System Memory Size must reflect the updated capacity of the installed memory 4 If t...

Page 86: ... T30 screwdriver loosen the screws on the heat sink in the order below a Loosen the first screw three turns b Loosen the second screw completely c Return to the first screw and loosen it completely 2 Pushing both blue retention clips simultaneously lift the processor and heat sink module PHM processor and heat sink module 3 Set the PHM aside with the processor side facing up Figure 42 Removing pro...

Page 87: ...t sink with the processor side facing up 2 Insert a flat blade screwdriver into the release slot marked with a yellow label Twist do not pry the screwdriver to break the thermal paste seal 3 Push the retaining clips on the processor bracket to unlock the bracket from the heat sink Figure 43 Loosening the processor bracket 4 Lift the bracket and the processor away from the heat sink and place the p...

Page 88: ...ons Steps 1 Place the processor in the processor tray NOTE Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket NOTE Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor be...

Page 89: ...cessor kit to apply the grease in a quadrilateral design on the top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 46 Applying thermal grease on top of the processor Installing and removing s...

Page 90: ...eat sink onto the processor Next steps 1 Install the processor and heat sink module 2 Install the air shroud 3 Follow the procedure listed in After working inside your system Related links Installing a processor and heat sink module Installing the air shroud Installing a processor and heat sink module Prerequisites CAUTION Never remove the heat sink from a processor unless you intend to replace th...

Page 91: ... approximately 3 turns b Tighten the second screw completely c Return to the first screw and tighten it completely If the PHM slips off the blue retention clips when the screws are partially tightened follow these steps to secure the PHM a Loosen both the heat sink screws completely b Lower the PHM on to the blue retention clips following the procedure described in step 2 c Secure the PHM to the s...

Page 92: ...dure listed in Before working inside your system 3 Remove the air shroud Steps 1 Open the cable guiding latch for easy access 2 Lower the plunger 3 Press the cable connector and disconnect the PERC cable from the backplane 4 Hold the blue touch points and lift the internal PERC riser out of the system Figure 49 Removing internal PERC riser 5 Turn the internal riser so that the PERC card is facing ...

Page 93: ...orking inside your system 3 Install the internal PERC card Related links Removing the air shroud Installing the internal PERC riser Installing the internal PERC riser Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Connect the cable to the internal PERC card Installing and removing system components 93 ...

Page 94: ...m board connector until the riser is fully seated 4 Lift the plunger to lock the riser in place Figure 52 Installing internal PERC riser 5 Connect the cables to the backplane and then route the cables to the cable guiding latch to close the latch Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system Related links Installing the air shroud 94 Installi...

Page 95: ...ove the screw that secures the PERC card to the internal PERC riser 2 Pull the PERC card out of the connector on the internal PERC riser Figure 53 Removing the PERC card from the internal PERC riser Next steps 1 Install the PERC card into the internal PERC riser 2 Replace the Air shroud 3 Follow the procedure listed in After working inside your system Related links Removing the internal PERC riser...

Page 96: ...oud 3 Follow the procedure listed in After working inside your system Related links Installing the internal PERC riser Expansion cards and expansion card risers An expansion card in the system is an add on card that can be inserted into an expansion slot on the system board or a slot on a riser card to add enhanced functionality to the system through the expansion bus NOTE A System Event Log SEL e...

Page 97: ...ser 1B Slot 1 Processor 1 Low Profile Half Length x16 NOTE The expansion card slots are not hot swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority an...

Page 98: ...grated Slot NONE rNDC Mellanox Integrated Slot NONE rNDC QLogic Integrated Slot NONE Table 40 Riser configurations 1A 2A Card type Slot priority Form factor Adapter RAID Dell design 1 Low Profile HWRAID BOSS ODM 1 2 3 Low Profile NVMe PCIe SSD Dell design 1 2 3 Low Profile Infiniband HCA EDR Mellanox 1 2 3 Low Profile 100G NICs Mellanox 1 2 3 Low Profile Omni Path HFI Intel 1 2 3 Low Profile Infin...

Page 99: ...NE rNDC Intel Integrated Slot NONE rNDC Mellanox Integrated Slot NONE rNDC QLogic Integrated Slot NONE Table 41 Riser configurations 1B 2B Card type Slot priority Form factor HWRAID BOSS ODM 1 Low Profile NVMe PCIe SSD Dell design 1 Low Profile Infiniband HCA EDR Mellanox 1 Low Profile 100G NICs Mellanox 1 Low Profile Omni Path HFI Intel 1 Low Profile Infiniband HCA FDR Mellanox 1 Low Profile 40G ...

Page 100: ...ull Height 40G NICs Intel 2 Full Height 40G NICs Mellanox 2 Full Height FC32 HBA QLogic 2 Full Height FC32 HBA Emulex 2 Full Height 25G NICs Broadcom 2 Full Height 25G NICs Mellanox 2 Full Height 25G NICs QLogic 2 Full Height FC16 HBA QLogic 2 Full Height FC16 HBA Emulex 2 Full Height 10Gb NICs Broadcom 2 Full Height 10Gb NICs Intel 2 Full Height 10Gb NICs Mellanox 2 Full Height 10Gb NICs QLogic 2...

Page 101: ...nd HCA FDR Mellanox 1 2 Low Profile 40G NICs Intel 1 2 Low Profile 40G NICs Mellanox 1 2 Low Profile FC32 HBA QLogic 1 2 Low Profile FC32 HBA Emulex 1 2 Low Profile 25G NICs Broadcom 1 2 Low Profile 25G NICs Mellanox 1 2 Low Profile 25G NICs QLogic 1 2 Low Profile FC16 HBA QLogic 1 2 Low Profile FC16 HBA Emulex 1 2 Low Profile 10Gb NICs Broadcom 1 2 Low Profile 10Gb NICs Intel 1 2 Low Profile 10Gb...

Page 102: ...iser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Disconnect any cables connected to the expansion card Step Hold the touch points and lift the expansion card riser from the riser connector on the system board Figure 55 Removing an expansion card riser 1A 102 Installing and removing system components...

Page 103: ...1 Figure 57 Removing an expansion card riser 2 Next step Install the expansion card riser Installing an expansion card riser Prerequisite 1 Follow the safety guidelines listed in Safety instructions Installing and removing system components 103 ...

Page 104: ...e slot on the riser with the guide in the system board 3 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector Figure 58 Installing an expansion card riser 1A Figure 59 Installing an expansion card riser 1 104 Installing and removing system components ...

Page 105: ...s 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable remove the air shroud 4 Remove the expansion card riser 5 If applicable disconnect the cables from the expansion card Steps 1 Open the PCIe card holder latch 2 Hold the expansion card by its edges and pull the card until the card edge connector disengage...

Page 106: ... replacing the expansion card NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 106 Installing and removing system components ...

Page 107: ...igure 63 Installing filler bracket for riser 2 Figure 64 Installing filler bracket for riser 1 Next step Install expansion card into the expansion card riser Installing and removing system components 107 ...

Page 108: ... the expansion card riser Steps 1 Open the PCIe card holder latch 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the sy...

Page 109: ... edge connector with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card latch Figure 67 Installing expansion card into riser 2 Installing and removing system components 109 ...

Page 110: ...rd supports up to two 6 Gbps M 2 SATA drives The BOSS adapter card has a x8 connector using PCIe gen 2 0 x2 lanes available only in the low profile and half height form factor Removing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the BOSS card NOTE Re...

Page 111: ...quisite 1 Follow the safety guidelines listed in Safety instructions Steps 1 Align the M 2 SSD module connectors with the connectors on the BOSS card 2 Push the M 2 SSD module until the module is seated firmly on the BOSS card 3 Secure the M 2 SSD module on the BOSS card with the retention straps and screws Installing and removing system components 111 ...

Page 112: ...he write protect switch is on the IDSDM or vFlash module Removing the MicroSD card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the MicroSD card slot on the vFlash IDSDM module and press the card to partially release it from the slot To locate IDSDM vFlash module see the System board jum...

Page 113: ...ocate IDSDM vFlash see the System board jumpers and connectors section NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot to lock it into place Next step Follow the procedure listed in After working inside your system Removing the optional IDSDM or vFlash card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the pro...

Page 114: ...nstalling optional IDSDM or vFlash card Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Locate the IDSDM vFlash connector on the system board To locate IDSDM vFlash connector see the Jumpers and connectors section 2 Align the IDSDM vFlash card with the connector on the system board 3 Push the IDSDM vFlash card until it is firmly seated on the system board 114 Instal...

Page 115: ...llow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the risers Steps 1 Using a Phillips 2 screwdriver loosen the screws that secure the LOM riser card to the system board 2 Release the two blue side plastic snaps holding the LOM riser card 3 Hold the LOM riser card by the edges on either side and lift to ...

Page 116: ...onnectors on the LOM riser card with the slot on the system 2 Press the LOM riser card until the card is firmly seated on the system board connector and the two blue plastic snap hold the LOM riser card in place 3 Using a Phillips 2 screwdriver replace the screws to secure the LOM riser card to the system board Figure 74 Installing LOM riser card 116 Installing and removing system components ...

Page 117: ...VMe backplane 2 5 inch x8 SAS SATA or Nearline SAS drives Figure 75 4 x 3 5 backplane 1 release tab 2 SAS_A connector on the backplane 3 backplane power cable connector 4 power connector Figure 76 8 x 2 5 backplane 1 release tab 2 SATA_A cable connector 3 backplane signal cable connector 4 backplane 5 SATA_B cable connector 6 backplane power cable connector Figure 77 10 x 2 5 backplane 1 release t...

Page 118: ... the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the backplane cover 5 Remove all hard drives from the hard drive slot 6 Disconnect all the cables from the backplane Steps 1 Press the blue release tabs and lift the backplane to d...

Page 119: ...afety instructions NOTE The procedure to install the backplane is similar for all backplane configurations Steps 1 Align the slots on the backplane with the hooks on the system 2 Lower the hard drive backplane until the blue release tabs snap into place 3 If your backplane has an expander board then tighten the captive screws to secure the expander board to the system Installing and removing syste...

Page 120: ...ext steps 1 Connect all the cables to the backplane 2 Install all the hard drives 3 Install the backplane cover 4 Install the air shroud 5 Follow the procedure listed in After working inside your system 120 Installing and removing system components ...

Page 121: ...ane expander 3 backplane power cable 4 backplane signal cable 5 backplane expander signal cable 6 cable routing clip 7 power interposer board 8 internal riser 9 system board 10 SAS cable BP SAS_B to internal riser 11 SAS cable BP SAS_A to internal riser Installing and removing system components 121 ...

Page 122: ...lane expander signal cable 6 cable routing clip 7 power interposer board 8 expansion card riser 9 system board 10 internal riser 11 SAS cable BP SAS_B to expansion card riser 12 SAS cable BP SAS_A to expansion card riser 13 NVMe cable connector BP PCIe to internal riser 14 NVMe cable connector BP PCIe to MB 122 Installing and removing system components ...

Page 123: ...e backplane 2 backplane power cable 3 SAS cable SAS_B connector to internal riser 4 SAS cable SAS_A connector to internal riser 5 backplane signal cable 6 cable routing clip 7 power interposer board 8 internal riser 9 system board Installing and removing system components 123 ...

Page 124: ...with onboard SATA 1 hard drive backplane 2 backplane power cable 3 SATA cable BP SATA_B to MB 4 SATA cable BP SATA_A to MB 5 backplane signal cable 6 cable routing clip 7 power interposer board 8 system board 124 Installing and removing system components ...

Page 125: ...hard drive backplane with PERC 1 hard drive backplane 2 backplane signal cable 3 cable routing clip 4 SAS cable BP SAS_A to PERC 5 backplane power cable 6 power supply unit 7 system board Installing and removing system components 125 ...

Page 126: ...attery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the power or data cables from...

Page 127: ...listed in After working inside your system 4 While booting press F2 to enter the System Setup and ensure that the battery is operating properly 5 Enter the correct time and date in the System Setup Time and Date fields 6 Exit the System Setup Optional internal USB memory key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To ...

Page 128: ...l drives retrieve and store data on optical discs such as CD and DVD Optical drives can be categorized into two basic types optical disc readers and optical disc writers Removing the optical drive Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable remove the front bezel 4 Disconnect the power...

Page 129: ...ptical drive with the optical drive slot on the front of the system 2 Slide in the optical drive until the release tab snaps into place Figure 90 Installing optical drive 3 Connect the power and data cables to the connector on the optical drive NOTE Route the cable properly to prevent it from being pinched or crimped 4 Replace the front Bezel Installing and removing system components 129 ...

Page 130: ...ly redundancy 1 1 with redundancy or 2 0 without redundancy is configured in system BIOS In redundant mode power is supplied to the system equally from both PSUs when Hot Spare is disabled When Hot Spare is enabled one of the PSUs is put into the sleep mode when system utilization is low in order to maximize efficiency NOTE If two PSUs are used they must be of the same maximum output power Removin...

Page 131: ...sites CAUTION The system needs one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in Safety instructions 2 Disconnect the power cable from the power source and from the PSU you intend to remove and then remove the cable from the strap on the PSU handle 3 Unlatch and...

Page 132: ...ines listed in Safety instructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label Step Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place 132 Installing and removing system components ...

Page 133: ...t occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly Removing a non redundant cabled AC power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 R...

Page 134: ...bled AC power supply unit Prerequisite 1 Follow the safety guidelines listed in Safety instructions Steps 1 Unpack the new power supply unit PSU 2 Slide the new PSU into the PSU cage until the PSU is fully seated 3 Using a Phillips 2 screwdriver replace the screw to secure the PSU to the system Figure 96 Installing a non redundant cabled AC PSU Next steps 1 Connect the PSU cables to the connectors...

Page 135: ...side your system 3 Remove the air shroud 4 Disconnect all the cables connected from the PIB to the system board NOTE Ensure that you note the routing of the cables as you remove them from the system board 5 Remove the PSU Steps 1 Using a Phillips 2 screwdriver remove the two screws securing the Power Interposer Board PIB to the system 2 Lift the board and slide it out at an angle to disengage the ...

Page 136: ...shroud 3 Follow the procedure listed in After working inside your system Related links Installing a power supply unit Installing the air shroud Control panel A control panel allows you to manually control the inputs to the server Your system supports Left control panel Contains status LEDs system ID button and iDRAC Quick Sync 2 optional Right control panel Contains power button USB 2 0 port micro...

Page 137: ...ou replace them to prevent the cables from being pinched or crimped 2 Using a Phillips 1 screwdriver remove the screws that secure the cable cover Figure 99 Removing the cable cover 3 Using a Phillips 1 screwdriver remove the screws that connect the control panel to the system Figure 100 Removing left control panel 4 Holding by the sides remove the left control panel assembly away from the system ...

Page 138: ...all the internal PERC riser 3 Follow the procedure listed in After working inside your system Removing the right control panel Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the internal PERC riser Steps 1 Lift the cable latch and disconnect the control panel cable from the connector on the syst...

Page 139: ... right control panel 4 Holding the control panel by its sides remove the control panel away from the system Next step Install the right control panel Related links Installing the right control panel Installing the right control panel Prerequisite Follow the safety guidelines listed in Safety instructions Installing and removing system components 139 ...

Page 140: ...ble latch to secure the cable in place 4 Using a Phillips 1 screwdriver install the screw that secures the control panel to the system Figure 104 Installing the right control panel 5 Using a Phillips 1 screwdriver install the screws that secure the cable cover to the system Figure 105 Installing the cable cover Next steps 1 Install the internal PERC riser 2 Follow the procedure listed in After wor...

Page 141: ...low the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following a Air shroud b All expansion cards and risers c Internal PERC riser d IDSDM vFlash module card e Internal USB key if installed f Processors and heat sink modules g Memory modules and memory module blanks h LOM riser card Steps 1 Disconnect all cables fro...

Page 142: ...olding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the system board holder align the connector on the system board with the slots on the back of the chassis and place the system board in place 3 Using a Phillips 2 screwdriver replace the screws that secure the system board t...

Page 143: ...t 3 Follow the procedure listed in After working inside your system 4 Ensure that you a Use the Easy Restore feature to restore the Service Tag For more information see the Restoring the Service Tag by using the Easy Restore feature section b If the Service Tag is not backed up in the backup flash device enter the Service Tag manually For more information see the Restoring the Service Tag by using...

Page 144: ... Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Turn on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag field is empty Ensure that ...

Page 145: ...afely store this recovery key When replacing this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives CAUTION Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding the rem...

Page 146: ...lizing the TPM 1 2 for TXT users 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Setup again 8 On the System Setup Main Menu screen clic...

Page 147: ...he failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities ...

Page 148: ...etected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 148 Using system diagnostics ...

Page 149: ...nd describes the connectors on the board in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling forgotten password 8 Jumpers and connectors 149 ...

Page 150: ...onnectors Item Connector Description 1 FAN6 Cooling fan 6 connector 2 CPU1 Processor socket 1 3 CPU1_PWR_CONN P2 CPU1 power connector 4 J_INTRU Intrusion switch connector 5 J_BP_SIG1 Backplane signal connector 1 6 LFT_CP_CONN Left control panel connector 7 J_SATA_B1 Internal SATA B connector 150 Jumpers and connectors ...

Page 151: ...19 INT_USB_3 0 USB connector 20 NVRAM_CLR Clear NVRAM 21 PWRD_EN Reset BIOS password 22 SLOT5 PCIe slot 5 23 SLOT4 PCIe slot 4 24 SLOT3 PCIe slot 3 25 J_TPM_MODULE TPM module connector 26 J_BP_SIG0 Backplane signal connector 27 J_MEZZ_A1 LOM riser card connector 28 BATTERY Battery connector 29 PCIE_G3_X16 CPU1 Riser 1 connector 30 A6 A5 A10 A4 A9 A7 A1 A8 A2 A3 Memory module sockets 31 B3 B2 B1 B4...

Page 152: ... instructions that are shipped with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 H...

Page 153: ... various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell...

Page 154: ...ng up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell Technical Support Automated diagnostic collection Su...

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