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WARRANTY
INFORMATION
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a
replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
This product is covered for six (6) years in total consisting of a two (2) year in-home warranty followed by a four
(4) year parts only warranty. Please note that remote controls (if applicable) and other accessories are covered
for one (1) year from the date of purchase.
What is an in-home warranty?
Deka branded ceiling fans offers a two (2) year in-home parts and labour warranty on ceiling fans installed within
the coverage of our network of service agents and in cases where the product fails due to defective materials or
workmanship.
This warranty does not cover installation faults, house wiring faults, loose blades or damage of any kind. In
areas outside of the coverage of Deka service agents, Deka will reimburse a standard fee of $88.00 (inc. GST)
for consumers using their own electricians. Conditions apply and Deka support must be contacted PRIOR to
organising your own electrician. Under no circumstances will reimbursements be paid without prior consent of
Deka support.
Subject to your “Rights under Australian Consumer Law”, but otherwise to the maximum extent permitted by
law, the Deka warranty will NOT cover the below:
1. Where installation was not carried out by a licensed electrician or contractor.
2. Products not installed as per the instruction manual and in accordance to SAA and local authority regulations.
3. Defect, damage or failure resulting from misuse, accident, neglect, abuse, tampering, modifications or
unauthorised repairs of any kind by any person.
4. Minor variations of speed may be evident even between same model of fans. No two fans run exactly the
same, even across all speeds.
5. Fan “wobbles” – Any wobble is usually caused by the mounting to the ceiling not being adequate or
mismatched or out of alignment blades. Blades should not be mixed from one fan to another as the blades
sets are balanced during production. Refer to the User Manual for more information.
6. Defect, damage or failure resulting from any acts of God, including damages from lightning.
7. Defect, damage or failure resulting from power grid fluctuations or power surges.
8. Damage caused by alternate power supplies, e.g. Solar inverters etc.
9. Disposable accessories, e.g. Batteries or light globes (unless otherwise stated)
10. “Night noises” - intermittent humming or other influences from mains power delivery infrastructure – Refer
Important Facts for further information.
11. Water damage.
12. The cost of renting, obtaining and using special equipment (i.e. scaffolding, scissor lifts etc) for accessing
products installed at a height of greater than 3.5 metres.
13. Liability for consequential loss or claims for damage to furniture, carpets, walls, ceilings, foundations or and
other event either directly or indirectly resulting from a faulty product or accessory to the maximum extent
permitted by law.
After reading the above information:
1. Should you consider there is a fault relating to the installation, please contact the original installer to rectify.
2. Should you consider that there is a manufacturer's defect with the fan,
please go to
www.dekafans.com.au
and click on Warranty. Fully complete and supply all requested
information for an expedited warranty process.
Warranty is provided by Repelec (Aust)
16 Rayben Street Glendenning NSW 2761
Phone : 1300 555 586
Website : www.repelec.com.au
This warranty is valid
in Australia only.
Important ceiling fan warranty
information for owners and installers.
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