8. TROUBLESHOOTING
The following table 8.1 provides an overview of possible problems with the detector system and instructions in order to
solve the problems. If the problem you are experiencing is not listed below or if the instructions do not help, please contact
[email protected].
Table 8.1:
Troubleshooting
Problem
Cause
Solution
Detector control unit does not start
properly.
Detector control unit is not powered.
Check the User Documentation of
the detector control unit (see sec-
tion 3.1.4).
Communication error, the detector is
not found at start-up.
Data cable is not connected or defec-
tive.
Check
the
connection
between
detector control unit and detector.
Make sure that there is a direct,
peer-to-peer connection between the
detector control unit and the detector.
Avoid tangling or strong bending
of the Ethernet data cable.
Check the status of the LINK LED.
If the detector control unit and the
detector are powered and correctly
connected, the LINK LED should be
green (Takes up to 30 s after power
up).
The detector fails to turn on.
The power cord is not connected or
the plug is incompletely inserted.
Connect the power cord firmly. Check
the green LED on the external power
supply.
The fuse is blown.
Replace the fuse, see table 3.3.
The temperature is over the critical
limit. The thermal protection was trig-
gered.
Check the thermal stabilization unit.
The detector will power on again, as
soon as the temperature is within the
allowed operating conditions.
Image acquisition not possible.
Detector is not properly initialized.
Check the status of the POWER LED.
If it is red and the TEMP LED is green,
there is a problem with the electronics
– contact [email protected].
Detector housing is humid.
Ambient humidity around the detector
exceeds the operating conditions.
Shut down the detector immediately
and check the humidity. Power up the
detector only when the ambient hu-
midity has been reduced.
PILATUS3 R CdTe 100K-M Technical Specifications v1.0.0
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