TERMS AND CONDITIONS
This warranty does not apply to:
• replaceable or consumable accessories including but not limited to print cartridges, output tray,
power cords and USB cables;
• defects which have arisen as a result of reasonable wear and tear, wilful damage, negligence, or
abnormal storage or working conditions;
• laptops, personal computers, or other hardware or host devices used in conjunction with the Product;
• printers that are used in conjunction with Macintosh (Mac®) based computers.
Please note that it is essential that claims are made up to the last day of the warranty period. Late claims
will not be considered.
This warranty does not confer any rights other than those expressly set out above and does not cover
any claims for consequential loss or damage. This warranty is offered as an extra benefit; you may have
additional rights under applicable law, and this limited warranty does not affect such rights.
Instructions:
For specific instructions about how to obtain warranty service for your Product, please contact
PhotoCake Technical Support using the contact information provided below. In general, you will need to
deliver your Product (i.e., printer, power cord and USB cable) in either its original packaging or in equally
protective packaging, to the address specified by PhotoCake Technical Support. Before you deliver your
Product for warranty service, it is your responsibility to remove all print cartridges and the output tray.
The claim itself should be made [oral or written] setting out the date and place of purchase, Product serial
number, and a brief explanation of the problem that has lead to the claim. This information should be
sent with the Product along with proof of purchase if a warranty claim is agreed.
We currently do not accept returns on any consumable media unless it is faulty. This includes but not
limited to Printables and Premium Sheets.
We do not accept returns on Cleaning Cartridges unless they are faulty.
PhotoCake® UK Support Tel: +44(0) 345 9012160 I email: [email protected]
©2019 DecoPac. PhotoCake® is a registered trademark of DecoPac.
www.culpitt.com
Non-refundable items
Limited Warranty and Disclaimer
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