G
ENESIS
-VP™: User’s Manual
26
10. Service Return Procedure
If it becomes necessary to return the Genesis-VP™ to the factory, please
follow the procedure below:
•
Return ALL pieces of the Genesis-VP™ in the original packaging
•
Include a note describing the malfunction of the system, or the incident
that resulted in a malfunction. Failure to do so may delay the return of
the system.
•
Telephone the Customer Service Department, at Decatur Electronics: 1-
800-428-4315, to obtain a return authorization (RA) number. Write the
RA number on the note and shipping label.
•
Return the system to:
Decatur Electronics, Inc.
715 Bright Street
Decatur, IL 62522 USA
RA#: xxxxxx
The shipping charges, for sending the system to Decatur Electronics, Inc., are
the responsibility of the customer.
If a system, still under warranty, is received COD from a customer, the
customer will be charged for the amount of the COD freight charges plus an
additional 10% for handling, after the system is repaired. The COD and 10%
handling fee will be added to the repair bill as out-of-warranty repairs.
Decatur Electronics, Inc. will pay the freight (up to $10.00 US) for shipment
of the system from the repair facility to the customer, provided that the
system is still under warranty. Any shipping charges, above the initial $10.00,
will be charged to the customer. If Express or Next Day Air is desired, the
customer will be invoiced for the freight charges, even if the system is still
under warranty.
An estimate can be furnished for repairs that are out-of-warranty, at the
customer’s request, for $50.00 US. Even if the customer decides to not have
the repairs completed, they will be invoiced for the $50.00, plus return
freight. If Decatur Electronics proceeds with the repairs, there will be no
charge for the estimate.
