DEC AlphaServer 2100 Owner'S Manual Download

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Boot Problems

Table 4–13 (Cont.) Troubleshooting Boot Problems

Symptom

Action

Device does not boot.

For problems booting over a network, check the er*0_protocols
or ew*0_protocols environment variable settings: Systems
booting from a DEC OSF/1 server should be set to bootp;
systems booting from an OpenVMS server should be set to
mop.
Run the

test

command to check that the boot device is

operating.

Troubleshooting the System

4–27

Summary of Contents for AlphaServer 2100

Page 1: ...AlphaServer 2100 Owner s Guide Order Number EK KN450 OP B01 Digital Equipment Corporation Maynard Massachusetts...

Page 2: ...Digital OpenVMS StorageWorks ThinWire VAX VT the AlphaGeneration logo and the DIGITAL logo OSF 1 is a registered trademark of Open Software Foundation Inc PostScript is a registered trademark of Adob...

Page 3: ...er des interf rences radioel ctriques il appartiendra alors l utilisateur de prendre les mesures sp cifiques appropri es ACOUSTICS Preliminary declared values per ISO 9296 and ISO 7779 Sound Power Le...

Page 4: ......

Page 5: ...Power Cords 1 9 Moving the System 1 10 Repositioning the System 1 10 Opening the System Door 1 12 Turning the System On 1 13 Overview 1 13 Checking System Settings 1 14 Powering Up the System 1 16 Dis...

Page 6: ...evices 1 39 Operating a Compact Disc Drive 1 40 Compact Disc Drive Description 1 40 Caddyless Drive 1 40 Drive with Caddy 1 42 Inserting and Removing a Compact Disc 1 44 Operating a DAT Tape Drive 1 4...

Page 7: ...3 4 Access from CompuServe 3 4 Digital Systems and Options Catalog 3 4 Verifying System Configuration 3 5 Before You Begin 3 5 Firmware Menu Options for Windows NT 3 5 Viewing ARC Hardware Display 3 5...

Page 8: ...47 Ordering Guidelines 3 48 4 Troubleshooting the System Introduction 4 1 In This Chapter 4 1 Before You Begin 4 2 Determine Service Provider 4 2 Identifying Problems 4 3 Task Overview 4 4 Steps to Id...

Page 9: ...wered Down System Settings 1 15 1 7 Powering Up the System 1 17 1 8 Turning Off the System 1 28 1 9 Turning Off AC Power 1 29 1 10 Ethernet Network Connections 1 33 1 11 Connecting Serial and Parallel...

Page 10: ...Hard Disk Drives 3 45 3 10 Power Supply Configurations 3 49 Tables 1 1 System Characteristics 1 4 1 2 Environmental Specifications 1 7 1 3 Power Cord Order Numbers 1 9 1 4 Interpreting Operator Contro...

Page 11: ...ole Reported Problems 4 15 4 9 Troubleshooting Fixed Media Problems 4 20 4 10 Troubleshooting Removable Media Problems 4 22 4 11 Troubleshooting EISA Problems 4 24 4 12 Troubleshooting PCI Problems 4...

Page 12: ......

Page 13: ...Fast Track to Information Fast Track is an easy to navigate electronic version of the information in this owner s guide and the information in the AlphaServer 2000 2100 Firmware Reference Guide You c...

Page 14: ...ide If you have not installed the system refer to the Basic Installation document shipped with the system Some procedures such as the boot procedure require you to refer to your operating system docum...

Page 15: ...s This symbol indicates components that become extremely hot This symbol indicates a potential hazard of which you should be aware For More Information You may find it useful to have your operating sy...

Page 16: ...tters in commands indicate that commands can be entered in uppercase or lowercase Warning Warnings contain information to prevent personal injury Caution Cautions provide information to prevent damage...

Page 17: ...ease have your operating system installation documentation and related Read Me First documents or release notes available for use with this guide You will also need to become familiar with the console...

Page 18: ...vers the following information System Features Environmental and Power Requirements Turning the System On Powering Down the System Invoking Console Mode Connecting to Networks Connecting to Peripheral...

Page 19: ...uick response for advanced applications The system resides in the BA740 pedestal enclosure The system is designed for office environments where a compact footprint and low to medium disk storage capac...

Page 20: ...es Up to 16 3 5 in high performance disk drives may be configured in the BA740 pedestal enclosure providing many independent disks that may be configured in stripe sets shadow sets or RAID sets to opt...

Page 21: ...rd I O Module EISA Bus Speaker SCSI SCSI System Bus 128 bit PCI 1 PCI 0 COM2 SCSI COM1 Serial EISA 1 EISA 2 EISA 3 EISA 4 EISA 5 EISA 6 EISA 7 EISA 8 M A 0 6 8 1 9 3 C Expansion I O CPU 0 CPU 1 CPU 3...

Page 22: ...ions Environmental Specifications Power Requirements Power Cord Numbers Moving the System System Dimensions Figure 1 2 shows the system dimensions and the service area that should be allowed for the s...

Page 23: ...pation Single power supply 880 W 3005 Btu hr Dual power supply 1280 W 4371 Btu hr Minimum operating clearance Front 75 cm 29 5 in Rear 15 cm 5 9 in Max operating altitude 2000 m 6562 ft Max power cons...

Page 24: ...er requirements for each power supply Voltage selection is not required This equipment is intended for use at all rated AC input voltages Warning Plug this equipment into a properly grounded power rec...

Page 25: ...pply in your system To order call 1 800 DIGITAL U S A and Canada or your authorized Digital Partner Table 1 3 Power Cord Order Numbers Country Power Cord BN Number Digital Number U S Japan Canada BN27...

Page 26: ...ry To be aware of physical hazards to which they are exposed in performing a task To take measures to minimize danger to themselves and other persons Repositioning the System To reposition the system...

Page 27: ...Environmental and Power Requirements Figure 1 4 System Leveler Feet M A 0 6 6 1 9 3 Basic Operation 1 11...

Page 28: ...Door The key used to lock and unlock the front door arrived with your system shipment packaged with the system installation card The key lock on the front door of the system is shown in Figure 1 5 Fig...

Page 29: ...n Overview Turn on the system in the sequence shown below and described in the following sections Check System Settings Power Up the System Check Power Up Display Before Booting the Operating System B...

Page 30: ...n and the Halt button are in the out position not lit as shown in Figure 1 6 DC On Off Halt Reset Note Some versions of the AlphaServer 2100 do not have an AC On Off switch on the power supply shown i...

Page 31: ...Turning the System On Figure 1 6 Powered Down System Settings M A 0 4 4 0 9 3 1 2 Some systems do not have this switch Basic Operation 1 15...

Page 32: ...tem as shown in callouts through in Figure 1 7 Note Some versions of the AlphaServer 2100 do not have an AC On Off switch on the power supply Ignore callouts and in Figure 1 7 if your system does not...

Page 33: ...Turning the System On Figure 1 7 Powering Up the System M A 0 3 9 7 9 3 1 2 3 4 Some systems do not have this switch Basic Operation 1 17...

Page 34: ...e determines where the system will display power up output Set this environment variable to graphics for a graphics terminal or to serial for a serial terminal Synopsis set console output_device Argum...

Page 35: ...ests the message Model x xxx is displayed where x represents the CPU variant and xxx represents the system model number for example Model 4 275 You can customize this message for your system by changi...

Page 36: ...that detected the error are also displayed Module types and or slot numbers CPU_nn CPU module 0 3 MEM_nn Memory module 0 3 I O_0 Standard I O module I O_1 Expansion I O module PCI CPU STATUS Summary o...

Page 37: ...sks read only Testing the Network AlphaServer 2100 Console T3 8 33 built on Oct 19 1994 at 12 22 36 P00 Console Prompt or ARC Menu The next display on your console terminal depends on the operating sy...

Page 38: ...n several times If the screen display on your terminal does not correspond to the operating system that you plan to boot switch to the other console firmware as described below Switching from SRM to A...

Page 39: ...ore information about each of these tasks Run the EISA Configuration Utility If you have added removed or moved an EISA or ISA board you must run the EISA Configuration Utility before booting the oper...

Page 40: ...for more information Verify Your Configuration DEC OSF 1 or OpenVMS Use the following SRM console commands to verify your system configuration show config Displays the buses on the system and the devi...

Page 41: ...least once refer to Table 1 5 for possible next steps Table 1 5 Booting the Operating System for the First Time Condition Reference If you have not booted Factory Installed Software See the Factory I...

Page 42: ...onsole terminal 2 Log in at the login prompt When the operating system prompt is displayed you can begin normal operation For information about specifying an alternative boot device or boot flags refe...

Page 43: ...which you want the operating system to boot Enter show bootdef_dev to see whether your default boot device has already been assigned For information about setting the default boot device refer to the...

Page 44: ...in your operating system documentation 2 After you shut down the operating system press the DC On Off button to the off position as shown in Figure 1 8 3 Set the Halt button to the out position If th...

Page 45: ...m the power outlets as shown in and in Figure 1 9 Note Some versions of the AlphaServer 2100 do not have an AC On Off switch on the power supply shown in Ignore callout one if your system does not hav...

Page 46: ...nect either a VGA monitor or a Digital VT series terminal or equivalent The console terminal is used to configure the system and boot the operating system From the console terminal you can issue comma...

Page 47: ...SF 1 or OpenVMS operating system using the proper software shutdown procedure Pressing the Halt button has no effect if you are running Microsoft Windows NT For more information about using the Halt b...

Page 48: ...can connect to the EISA and PCI buses For information about connecting your system to networks other than Ethernet refer to the documentation that you received when you purchased your network adapter...

Page 49: ...Networks Figure 1 10 Ethernet Network Connections 10BASE T AUI AUI ThinWire M A 0 3 9 8 9 3 M A U 9 Indicates an Ethernet option Note AUI cables cannot extend more than twenty meters in length Basic O...

Page 50: ...t a serial or parallel printer modem or console terminal to your system through the serial and parallel ports at the rear of the system Figure 1 11 For information about a connecting a specific device...

Page 51: ...pherals Figure 1 11 Connecting Serial and Parallel Devices M A 0 4 4 6 9 3 1 2 3 Parallel Port Serial Port COM1 console terminal Serial Port COM2 modem that connects to auxiliary console device Basic...

Page 52: ...ut connecting a specific terminal to your system refer to the documentation for that terminal Note The cable that connects to the rear of the VGA terminal has multiple plugs These plugs are either col...

Page 53: ...9 4 9 3 V G A V T x x x H8571 J Note The optional H8571 J adapter connects a VT series terminal or equivalent If you did not order the adapter with your system call 1 800 DIGITAL U S A and Canada or...

Page 54: ...DEC OSF 1 systems use the mount command On OpenVMS systems use the MOUNT command On Windows NT systems use the Disk Administrator Refer to your operating system documentation for more information abo...

Page 55: ...e Devices Operating Storage Devices The remaining sections of this chapter describe how to operate removable media mass storage devices Figure 1 13 Storage Compartments M A 0 4 4 4 9 3 B 1 3 2 4 Basic...

Page 56: ...of compact disc drives a caddyless drive or one that must be used with a disc caddy Caution Handle a compact disc by its edges Do not touch the surface of a disc Fingerprints and dust can render the d...

Page 57: ...Operating a Compact Disc Drive Figure 1 14 Caddyless CD ROM Drive X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X M A 0 7 0 3 9 3 1 2 3 4 5 6 Basic Operation 1 41...

Page 58: ...Caddy Figure 1 15 shows the components of a compact disc drive with a disc caddy Headphone port Headphone volume control Disc caddy slot ID dimple Busy light Eject button Manual eject hole Compact dis...

Page 59: ...Compact Disc Drive Figure 1 15 CD ROM Drive with Caddy XXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXX XXXXXXXX XXXXXX XX XXXX XXXXXX XXXX XX XXXX XXXXXXXXXX XXXXXXXX XX XXXX MA068593 1 2 3 4 5 6 7 8 9 Basic Op...

Page 60: ...jects part way 2 Using one finger gently pull the disc drawer far enough out so that you can insert the compact disc 3 Insert the disc into the drawer 4 Push the drawer back in The busy light comes on...

Page 61: ...drawer ejects part way 2 Using one finger gently pull the drawer out far enough so that you can remove the compact disc 3 Remove the compact disc 4 Push the drawer back in Figure 1 16 Inserting and Re...

Page 62: ...5 Press firmly on both corners to close the caddy lid 6 Insert the caddy into the drive Push the caddy gently into the drive as far as it will go The caddy should be completely inside the drive when...

Page 63: ...a Compact Disc Drive Figure 1 17 Inserting and Removing a CD ROM Caddy MA068 693 XXXXX XXX XXXXX XXX XXXXX X XX XXXX XXXXX X XXXX XX XXXX XXXXX XXXXX XXXXX XXX XX XXXX MA068693 1 2 3 4 5 Basic Operat...

Page 64: ...lit there is already a tape in the drive Remove the tape from the drive before continuing See Removing a Tape 2 Set the write protect switch on the tape that you wish to insert to either the write pro...

Page 65: ...Operating a DAT Tape Drive 3 Remove the tape from the drive Figure 1 18 Inserting and Removing a Tape DAT 6 7 M A 0 6 8 3 9 3 1 2 3 4 5 Basic Operation 1 49...

Page 66: ...tected position Write protect switch write enabled position One diskette drive is located to the left of the removable media mass storage compartment Inserting a Diskette Insert a diskette into a disk...

Page 67: ...Operating a Diskette Drive Figure 1 19 Diskette Drive and Diskette 5 4 3 M A 0 6 8 7 9 3 1 2 Basic Operation 1 51...

Page 68: ...rting a QIC Tape Insert a QIC tape into a QIC tape drive as follows 1 Set the write protect switch on the tape to either the write protected or write enabled position 2 Insert the tape into the drive...

Page 69: ...rdware Components In This Chapter This chapter covers the following information Operator Control Panel Doors and Panels System Front System Rear System Module Locations Accessories Hardware Components...

Page 70: ...he system Figure 2 1 Operator Control Panel M A 0 4 3 2 9 3 C 1 Power up Display Power up Diagnostic Display The power up diagnostic display displays system status messages during power up and diagnos...

Page 71: ...osition before you power up the system boots the SRM console and prevents the operating system from booting To boot the DEC OSF 1 or OpenVMS operating system the Halt button must be in the out positio...

Page 72: ...by entering the continue command Reset Button Reset Pressing the Reset button resets the system The system stops all current processes initializes and performs startup self tests Press the Reset butto...

Page 73: ...aution Replace side panels before you turn on DC power The system will not power up if the left panel is not in place Do not remove the left panel when the system is running If you remove the left pan...

Page 74: ...Doors and Panels Figure 2 2 Door and Panel Removal M A 0 4 4 3 9 3 B 3 1 2 2 6 Hardware Components...

Page 75: ...itch if present on each power supply to the off position 4 Unplug the AC power cord for each power supply Right Panel The system ships with one power supply unless you ordered a second power supply Th...

Page 76: ...stem Front System Front Front Components Front components are shown in Figure 2 3 and identified in the numbered callouts Figure 2 3 System Front 1 M A 0 4 4 4 9 3 2 4 5 7 6 8 3 2 8 Hardware Component...

Page 77: ...m Front Operator control panel Diskette drive Removable media drive area Removable media drive access door Key lock Leveler feet StorageWorks shelf Optional StorageWorks shelf area Hardware Components...

Page 78: ...System Rear Rear Components Rear components are shown in Figure 2 4 and identified in the numbered callouts Figure 2 4 System Rear M A 0 4 4 5 9 3 1 2 3 4 5 6 8 9 10 14 15 13 12 11 16 7 2 10 Hardware...

Page 79: ...oard port Serial port COM1 EISA module bulkheads Standard I O module bulkhead PCI module bulkheads DC power OK indicator AC power OK indicator if AC On Off switch is present A Primary power supply B A...

Page 80: ...e system is running If you remove the left panel without first properly shutting down the system the system will power down unexpectedly and you may lose data Before removing the left panel 1 Perform...

Page 81: ...System Module Locations Figure 2 5 System Module Locations M A 0 6 4 9 9 3 A 1 3 4 2 EISA slots Standard I O slot PCI slots System bus slots Hardware Components 2 13...

Page 82: ...penVMS and one for configuring Windows NT Optional CD ROM caddy Holds a compact disc to be loaded into the CD ROM drive Mouse Provides point and click navigation on VGA and other graphics terminals sh...

Page 83: ...Accessories Figure 2 6 Accessories 1 2 3 4 5 6 7 8 M A 0 4 5 5 9 3 9 Hardware Components 2 15...

Page 84: ......

Page 85: ...This chapter covers the following information Upgrade Overview Verifying System Configuration Supported Options Configuring System Options System bus EISA bus ISA bus PCI bus SCSI buses Power Supply C...

Page 86: ...erate a list of your system s modules and devices by entering the show config command at the P00 console prompt If you are running Windows NT obtain a list of your system s modules and devices by acce...

Page 87: ...e option refer to the appropriate section in this chapter Adding Third Party Devices Third party devices are devices purchased from vendors other than Digital Before attempting to connect third party...

Page 88: ...OPTS21 TXT Digital Systems and Options Catalog You can obtain information about hardware configurations for the AlphaServer 2100 from the Digital Systems and Options Catalog The catalog is regularly p...

Page 89: ...boot device names for devices installed in the system The Set default environment variables on the Setup menu allows you to select values for ARC firmware environment variables The next sections descr...

Page 90: ...0 disk 0 fdisk 0 Removable multi 0 serial 0 multi 0 serial 1 scsi 0 disk 0 rdisk 0 1 Partition DEC RZ26L C DEC440C scsi 0 cdrom 5 fdisk 0 Removable DEC RRD43 C DEC 0064 Press any key to continue Wedne...

Page 91: ...1 SCSI 0 2 0 8086 482 3 EISA bridge 0 7 0 1011 2 23 Ethernet 1 0 0 1011 2 21 Ethernet 1 1 0 1000 1 2 SCSI 1 2 0 1077 1020 1 SCSI 1 3 0 1077 1020 1 SCSI 2 0 0 1011 2 23 Ethernet 2 1 0 1011 2 23 Ethern...

Page 92: ...e examples represent installed SCSI devices The disk drive is set to SCSI ID 0 and the CD ROM drive is set to SCSI ID 5 The devices have logical unit numbers of 0 Viewing ARC Environment Variables To...

Page 93: ...t value is eisa disk fdisk FLOPPY The capacity of the default diskette drive either 1 1 2 MB 2 1 44 MB or 3 2 88 MB FLOPPY2 The capacity of an optional second diskette drive either N not installed 1 2...

Page 94: ...sole before booting the Windows NT operating system Firmware Console Commands for DEC OSF 1 and OpenVMS The following SRM console commands are used to verify system configuration on systems running ei...

Page 95: ...up tests P pass or F fail Hose 0 Bus 0 32 bit PCI Slot 0 Ethernet adapter ewa0 Slot 1 SCSI controller on standard I O along with storage drives on the bus Slot 2 EISA to PCI bridge chip Slots 3 5 Rese...

Page 96: ...a0 0 0 0 1 RX26 Slot Option Hose 0 Bus 0 PCI 0 DECchip 21040 AA ewa0 0 0 0 0 08 00 2B E2 56 2A 1 NCR 53C810 pka0 7 0 1 0 SCSI Bus ID 7 dka0 0 0 1 0 RZ26L dka600 6 0 1 0 RRD43 mka400 4 0 1 0 TLZ06 mka5...

Page 97: ...rt PCI PK SCSI port DK SCSI disk MK SCSI tape PU DSSI port DU DSSI disk MU DSSI tape Storage Adapter ID One letter storage adapter designator A B C Device Unit Number Unique device unit number MSCP Un...

Page 98: ...s PCI0 PCI1 and PCI2 Hose Number 0 PCI_0 32 bit PCI 1 EISA 2 PCI_1 Synopsis show device device_name Arguments device_name The device name or device abbreviation When abbreviations or wildcards are use...

Page 99: ...ka600 6 0 1 0 DKA600 RRD43 2893 dva0 0 0 0 1 DVA0 RX26 mka500 5 0 1 0 MKA500 TLZ06 0435 pka0 7 0 1 0 PKA0 SCSI Bus ID 7 P00 Console device name Operating system device name For an allocation class of...

Page 100: ...e Size Base Addr Intlv Mode Intlv Unit Status 0 64MB 00000000 1 Way 0 Passed Total Bad Pages 0 P00 Module slot number Size of memory module Base or starting address of memory module Interleave mode nu...

Page 101: ...be modified value The value that is assigned to the environment variable This may be an ASCII string Options default Restores variable to its default value integer Creates variable as an integer stri...

Page 102: ...ompanying text before removing the left panel Be sure to reattach the panel screws before attempting to power up the system again Caution Do not remove the left panel when the system is running If you...

Page 103: ...tem Bus Option Locations EISA8 EISA7 EISA6 EISA5 EISA4 EISA3 EISA2 EISA1 Standard I O PCI0 PCI1 PCI2 CPU2 CPU0 CPU1 CPU3 MEM1 MEM2 MEM3 MEM0 Expansion I O M A 0 4 5 6 9 3 A 1 2 3 EISA Bus PCI Bus Syst...

Page 104: ...than two CPUs displace PCI expansion or memory module capacity as shown in Figure 3 3 You need a second power supply is your system is fully configured and contains a second storage assembly or more...

Page 105: ...3 MEM 2 MEM 3 CPU 0 MEM 0 MEM 1 MEM 2 MEM 3 EXT I O CPU 0 MEM 0 MEM 1 MEM 2 MEM 3 CPU 0 CPU 1 MEM 0 MEM 1 MEM 2 MEM 3 EXT I O CPU 0 CPU 1 CPU 3 MEM 2 MEM 3 M A 0 4 6 2 9 3 A 1 2 3 4 One CPU Two CPUs T...

Page 106: ...in Chapter 1 for information about turning off AC and DC power Memory is available in 64 MB 128 MB and 512 MB variations See the Digital Systems and Options Catalog for order numbers and configuratio...

Page 107: ...he panel screws before attempting to power up the system again Caution Do not remove the left panel when the system is running If you remove the left panel without first properly shutting down the sys...

Page 108: ...pherals Up to eight EISA or ISA modules can reside in the EISA bus portion of the card cage All slots are bus master slots EISA slots can be filled in any order Figure 3 2 shows the location of EISA o...

Page 109: ...ection Configuring EISA and ISA Options in this chapter Warning Before installing EISA bus options turn off all power to the system both AC and DC Refer to the section Powering Down the System in Chap...

Page 110: ...er 2100 system provided the operating system supports the device and enough system resources are available to configure the device Up to eight EISA or ISA modules can reside in the EISA bus portion of...

Page 111: ...refer to the documentation for that option For information about configuring an EISA option refer to the section Configuring EISA and ISA Options in this chapter Warning Before installing ISA bus opt...

Page 112: ...ning the contacts of the option board you can determine if a board is ISA or EISA see Figure 3 4 ISA boards have one row of gold contacts EISA boards have two interlocking rows of gold contacts Figure...

Page 113: ...pped with your system Make a copy of the ECU diskette and keep the original in a safe place Use the backup copy when you are configuring the system The diskette must have the volume label SYSTEMCFG No...

Page 114: ...m Starting the ECU Complete the following steps to start the ECU 1 Invoke the console firmware Systems running Microsoft Windows NT Shut down the operating system or power up to the console Boot menu...

Page 115: ...firmware has finished loading the ECU program is booted 3 Complete the ECU procedure according to the guidelines provided in the following sections If you are configuring an EISA bus that contains on...

Page 116: ...mentary menu select Set up the system The Setup menu is then displayed c From the Setup menu select Switch to OpenVMS or OSF console This allows you to select your operating system console d Select yo...

Page 117: ...eps necessary to configure an EISA bus that contains no ISA options Review the section entitled Before You Run the ECU Then run the ECU as described in the section Starting the ECU Note It is not nece...

Page 118: ...2 of the ECU Add or Remove Boards EISA boards are recognized and configured automatically View or edit details optional The View or Edit Details ECU option is used to change user selectable settings o...

Page 119: ...as EISA boards are configured through the ECU software Study Table 3 4 for a summary of steps to configure an EISA bus that contains both EISA and ISA options Review the section entitled Before You Ru...

Page 120: ...configuration diskette View or edit details optional The View or Edit Details ECU option is used to change user selectable settings or to change the resources allocated for these functions IRQs DMA c...

Page 121: ...the preferred bus for high performance I O options such as network interconnects FDDI Ethernet Token Ring storage interconnects SCSI Fast SCSI IPI and high performance video applications The AlphaSer...

Page 122: ...utomatically recognizes the boards and assigns the appropriate system resources Warning Before installing a PCI option turn off all power to the system both AC and DC Refer to Powering Down the System...

Page 123: ...ire SCSI bus length from terminator to terminator must not exceed 6 meters for single ended SCSI 2 at 5 MB sec or 3 meters for single ended SCSI 2 at 10 MB sec For AlphaServer 2100 pedestal enclosures...

Page 124: ...at the bulkhead connector using the external SCSI terminator 12 37004 04 External expansion from the back of the enclosure is not allowed in this configuration as it would violate SCSI bus length rul...

Page 125: ...onfiguration earlier in this chapter for information about interpreting the show device command display Figure 3 6 Removable Media Bus Configurations M A 0 4 3 7 9 3 A 1 3 2 4 5 6 External Expansion S...

Page 126: ...tion of the drive within the storage shelf Each internal StorageWorks shelf can support up to four pair of drives node IDs 0 3 top to bottom in a dual bus configuration Figure 3 7 Figure 3 7 Internal...

Page 127: ...uses Figure 3 8 shows the SCSI cable routing from a SCSI controller to internal StorageWorks shelves Figure 3 8 SCSI Cable Routing to Internal StorageWorks Shelves M A 0 6 8 9 9 3 Options and Upgrades...

Page 128: ...troller shut down the operating system before swapping a drive However you do not need to power down the server before installing the drive Installation Procedure To install a StorageWorks disk drive...

Page 129: ...SCSI Buses Figure 3 9 Installing Hard Disk Drives M A 0 6 0 6 9 3 Options and Upgrades 3 45...

Page 130: ...Array 200 Subsystem Family Software User s Guide for OpenVMS AXP for instructions on configuring your RAID devices on OpenVMS RAID Subsystem Documentation For information about the RAID subsystem and...

Page 131: ...A PCI options 2 Dual power supply redundant mode Provides redundant power n 1 for entry level and moderately configured systems such as a system with two CPUs one memory module one diskette drive one...

Page 132: ...consumption to determine if you need to upgrade the power supply configuration The single and redundant mode power supply configurations are available to those systems drawing 602 watts DC output pow...

Page 133: ...ions Figure 3 10 Power Supply Configurations UPS 1280W M A 0 4 3 6 9 3 A 1 2 3 4 Single 602 Watts DC or less Redundant 602 Watts DC or less J3 installed on standard I O Full Up to 1150 Watts DC UPS Op...

Page 134: ......

Page 135: ...roblem Reporting Problems to Digital Services Power Problems Problems Getting to Console Mode Interpreting the Operator Control Panel Power Up Display Console Reported Problems Mass Storage Problems I...

Page 136: ...yourself If you plan to maintain the system yourself use the information in this chapter to help identify and fix the problem If you have a service agreement with Digital you can contact your Digital...

Page 137: ...hooting tables This chapter Running diagnostic tests test command or show fru command as described in the Console Reported Problems section in this chapter Note If you are running Windows NT switch fr...

Page 138: ...2 Steps to Resolving Problems Step Description 1 Determine type of problem 2 Locate problem in troubleshooting tables 3 Follow suggested actions to resolve problem 4 If necessary run diagnostic tests...

Page 139: ...annot find the boot device or the device does not boot Boot Problems Operating system startup screen does not appear software applications do not run or operating system reports an error Operating Sys...

Page 140: ...enter will need this information when you call 2 Fill in the Status of the System information on the worksheet 3 Note the problem possible causes if you know them and solutions suggested in the previo...

Page 141: ...da Mexico 404 343 0000 AUSTRALIA 31 2 5615252 AUSTRIA 0222 86630 555 BELGIUM 02 7297744 CANADA English 1 800 267 5251 French 1 800 267 2603 DENMARK 80301005 FINLAND 90 9800 2878 FRANCE 1 69874123 GERM...

Page 142: ...IC OF IRELAND 01 381216 SINGAPORE 330 6225 SPAIN MADRID 34 9 1 5834257 BARCELONA 34 9 3 4012222 SWEDEN 08 988835 THAILAND 66 254 8191 UNITED KINGDOM 025 6 59200 JAPAN Tokyo Trouble 0120 113035 toll fr...

Page 143: ...ply DC power light is not on Operating system fails to boot Console program fails to boot OCP power diagnostic display Console error message OCP powerup diagnostic display Troubleshooting notes AlphaS...

Page 144: ...en If there are two power supplies make sure both have the AC On Off switch set to on or that both power supplies are plugged in systems with no AC On Off switches AC power is present but system does...

Page 145: ...is not displayed yet the system enters console mode when you press the Return key check that the console environment variable is set correctly If you are using a VGA console terminal set the variable...

Page 146: ...more than one CPU the failover feature allows the system to power up and boot the operating system even if only one CPU is working How Failover Works When you power up or reset a multiprocessor syste...

Page 147: ...control panel lights for a few seconds and the power up diagnostic display CPU STATUS message shows the failing CPU F indicates failure You can also use the following firmware commands to examine the...

Page 148: ...e module_type and slot number for the module that failed along with the test number that detected the error are also displayed Module types and or slot numbers CPU_nn CPU module 0 3 MEM_nn Memory modu...

Page 149: ...nel displays failure message at power up Halt button LED lights during power up Power up screen includes error messages Use power up diagnostic display on the operator control panel Table 4 7 to deter...

Page 150: ...n show fru The show fru command reports FRU and error information for the following field replaceable units based on the serial control bus EEPROM data CPU modules Memory modules I O modules For each...

Page 151: ...FRU slots 0 7 top to bottom Slot 0 Standard I O module dedicated EISA PCI card cage slot Slot 1 3 5 CPU modules Slot 4 7 Memory modules Option name I O CPU or MEM Part number of option Revision numbe...

Page 152: ...y tests one pass Note Certain memory errors that are reported by the OCP may not be reported by the ROM based diagnostics Always check the power up diagnostic display before running diagnostic command...

Page 153: ...nly Testing the DV Floppy Disks read only file open failed for dva0 0 0 0 1 Testing the VGA Alphanumeric Mode only Testing the EW Network P00 In this example the system is tested and the system report...

Page 154: ...iled Fault LED for drive is on steady Replace drive Duplicate SCSI IDs when removable media bus is extended to StorageWorks shelf Drives with duplicate SCSI IDs are missing from the show config displa...

Page 155: ...blem Symptom Corrective Action I O module failure if removable media bus is extended to StorageWorks shelf or PCI or EISA storage adapter option failure Problems persist after eliminating the above pr...

Page 156: ...times on the configuration screen display Change host ID using the set pk 0_host_id command described in the AlphaServer 2000 2100 Firmware Reference Guide Missing or loose cables Activity LEDs do not...

Page 157: ...dicated by the following message displayed during power up EISA Configuration Error Run the EISA Configuration Utility Run the EISA Configuration Utility ECU if this message is displayed Table 4 11 pr...

Page 158: ...troller See what the software setting should be for each ISA and EISA controller See if the ECU deactivated any controllers to prevent conflict See if any controllers are locked which limits the ECU s...

Page 159: ...the device Use Table 4 12 to diagnose the likely cause of the problem Table 4 12 Troubleshooting PCI Problems Step Action 1 Confirm that the PCI module and any cabling are properly seated 2 Check for...

Page 160: ...ndows NT use the Display hardware configuration selection and the Set default environment variables selection Check the system configuration for the correct environment variable settings For DEC OSF 1...

Page 161: ...ting over a network check the er 0_protocols or ew 0_protocols environment variable settings Systems booting from a DEC OSF 1 server should be set to bootp systems booting from an OpenVMS server shoul...

Page 162: ...er to the Guide to Kernel Debugging AA PS2TA TE for information on using the DEC OSF 1 Krash Utility Operating system is up Have the Digital support center examine the operating system error log files...

Page 163: ...RAID Configuration Utility to set up the drives and logical units Follow the instructions in the StorageWorks RAID Array 200 Subsystem Family Installation and Configuration Guide Image copy of DRA lo...

Page 164: ......

Page 165: ...l s new generation of server systems based on the Alpha 64 bit computing architecture ARC User interface to the console firmware for operating systems that require firmware compliance with the Windows...

Page 166: ...large pedestal system BA741 enclosure The enclosure that houses the AlphaServer 2100 RM rackmountable system and AlphaServer 2100 CAB cabinet system backplane The main board or panel that connects al...

Page 167: ...into memory bugcheck A software condition usually the response to software s detection of an internal inconsistency which results in the execution of the system bugcheck code bus A collection of many...

Page 168: ...ome cases because of small form factors more than one device can be mounted in a carrier Carriers can be inserted in modular shelves Modular shelves can be mounted in modular enclosures CD ROM A read...

Page 169: ...operating system console mode The state in which the system and the console terminal operate under the control of the console program console program The code that the executes during console mode con...

Page 170: ...ciser oriented maintenance testing diagnostic program A program that is used to find and correct problems with a computer system direct mapping cache A cache organization in which only one address com...

Page 171: ...Extended Industry Standard Architecture bus A 32 bit industry standard I O bus used primarily in high end PCs and servers EISA Configuration Utility ECU A menu based utility supplied on diskette that...

Page 172: ...ed Data Interface A high speed networking technology that uses fiber optics as the transmissions medium FIB Flexible interconnect bridge A converter that allows the expansion of the system enclosure t...

Page 173: ...alization The sequence of steps that prepare the computer system to start Occurs after a system has been powered up instruction cache A high speed cache memory reserved for the storage of instructions...

Page 174: ...l tests that are used to isolate a failure by testing segments of a particular control or data path A subset of ROM based diagnostics machine check interrupts An operating system action triggered by c...

Page 175: ...closures in I O expansion enclosures and in various StorageWorks modular enclosures MOP Maintenance Operations Protocol A transport protocol for network bootstraps and other network operations motherb...

Page 176: ...ng application portability and interoperability OpenVMS provides symmetric multiprocessing SMP support for AlphaServer multiprocessing systems operating system mode The state in which the system conso...

Page 177: ...omponents primary cache The cache memory that is the fastest and closest to the processor processor module Module that contains the CPU chip program mode The state in which the system console terminal...

Page 178: ...s or supplies data in response to a command address from the system bus commander RISC Reduced instruction set computer A processor with an instruction set that is reduced in complexity ROM based diag...

Page 179: ...nterface to console firmware for operating systems that expect firmware compliance with the Alpha System Reference Manual SRM standard I O module Module that provides a standard set of I O functions o...

Page 180: ...ansion I O module system bus The hardware structure that interconnects the CPUs and memory modules Data processed by the CPU is transferred throughout the system via the system bus system disk The dev...

Page 181: ...t maintains AC power to a computer system if a power failure occurs warm bootstrap A subset of the cold bootstrap operation On AlphaGeneration systems during a warm bootstrap the console does not load...

Page 182: ...onto which data can be written write protected Indicates a device onto which data cannot be written write through A cache management technique in which data from a write operation is copied to both c...

Page 183: ...ons removable media 3 41 Buses displaying SRM 3 13 C Caddy See Compact disc caddy Card cage accessing 2 7 CD See Compact disc drive 1 40 COM2 and parallel port loopback tests 4 18 Commands to examine...

Page 184: ...ng between ARC and SRM 1 22 Controllers displaying SRM 3 13 CPU failover 4 12 CPU module installation requirements 3 20 location 3 18 possible configurations 3 20 Customer support 4 6 4 7 D DAT tape d...

Page 185: ...tion display ARC 3 6 I I O bus EISA features 3 24 I O module 3 23 Indicators system DC On Off 2 2 Halt 2 3 Installation xiv Internal SCSI bus 3 39 Internal StorageWorks dual bus configuration 3 42 she...

Page 186: ...right 2 7 PCI 1 4 PCI bus 1 3 defined 3 37 location 2 13 3 18 troubleshooting 4 25 Peripheral devices connecting 1 34 Phone numbers customer support 4 7 Power cords order numbers 1 9 Power problems tr...

Page 187: ...an operating system 1 25 checking power up display 1 19 checking system settings 1 14 overview 1 13 powering up 1 16 Startup procedure cont d preboot tasks 1 23 Storage devices location 1 38 mounting...

Page 188: ...orted by operating system 4 28 for self maintenance customers 4 2 interpreting the operator control panel power up display 4 12 mass storage problems 4 20 operating system problems 4 28 PCI problems 4...

Page 189: ...Digital Equipment Corporation P O Box CS2008 Nashua NH 03061 Puerto Rico Phone 809 781 0505 Fax 809 749 8377 Digital Equipment Caribbean Inc 3 Digital Plaza 1st Street Suite 200 Metro Office Park San...

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Page 191: ...understand Organization structure of subject matter Figures useful Examples useful Index ability to find topic Page layout easy to find information I would like to see more less What I like best about...

Page 192: ...L FIRST CLASS PERMIT NO 33 MAYNARD MASS POSTAGE WILL BE PAID BY ADDRESSEE No Postage Necessary If Mailed in the United States DIGITAL EQUIPMENT CORPORATION Information Design and Consulting MRO1 3 J10...

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