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Troubleshooting

Installation and Setup Guide 3–11

Table 3-4: Monitor Troubleshooting

Problem

Possible Cause

Action

Monitor power indicator is
not on.

Monitor is turned off.

Power cord is not connected.

No power at wall receptacle.

Monitor is defective.

Turn on the monitor.

Connect the power cord to the
system or a wall receptacle.

Use another receptacle.

Try another monitor.

Distorted, rolling, or
flickering screen display, or
wrong/uneven color.

Adjustments incorrect.

Wrong type of monitor.

Defective monitor.

Monitor signal cable loose or
damaged.

Adjust accordingly.

Try another monitor.

Inspect connector pins. Replace
cable if damaged.

Monitor power indicator is
flashing.

Monitor cable not connected.

Connect monitor cable.

Summary of Contents for a-Series

Page 1: ...DIGITALPersonalWorkstationa au Series InstallationandSetupGuide Part Number EK ALMIG SI A01 April 1998 Digital Equipment Corporation Maynard Massachusetts ...

Page 2: ... or copying of the software described in this publication is authorized only pursuant to a valid written license from DIGITAL or an authorized sublicensor Digital Equipment Corporation 1998 All rights reserved The following are trademarks of Digital Equipment Corporation DIGITAL OpenVMS and the DIGITAL logo The following are third party trademarks Microsoft and MS DOS are registered trademarks and...

Page 3: ...uipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user ...

Page 4: ...help ...

Page 5: ...ftware 1 9 Turning Off Your System 1 9 Microsoft Windows NT 1 9 DIGITAL UNIX 1 9 OpenVMS 1 10 System Security 1 10 Chassis Lockdown Hasp 1 10 Kensington Lock 1 10 Passwords 1 11 2 Setting Up an Operating System Starting a Windows NT Installation 2 1 Starting a DIGITAL UNIX or OpenVMS Installation 2 5 Updating Firmware 2 5 Microsoft Windows NT Operating System Firmware 2 6 Using the Flash Update Ut...

Page 6: ...g System Firmware 2 6 Update Utility 2 6 Using the Flash Update Utility from the SRM Console 2 7 3 Troubleshooting Tips 3 1 Logging Equipment 3 2 System Troubleshooting 3 2 4 Customer Support Product Information 4 1 Support Resources Checklist 4 1 ...

Page 7: ...de System inventory Ergonomics Connection of external devices System installation Preloaded operating system software System security Troubleshooting Customer support The following table shows symbols used in this guide and their meanings Symbol Meaning WWW Indicates a reference to material located on a Web site Indicates an inventory step or checklist ...

Page 8: ... illustrations and some textual explanations are intended as examples only based on your system s particular hardware configuration operating system version firmware update version and so forth your system s display may differ Customer Support See the Checklist in Chapter 4 Customer Support for instructions on finding support and additional information on the use of your new workstation Feedback O...

Page 9: ...ne or function as a client in an office network environment A typical DIGITAL Personal Workstation configuration is shown here Your system may differ Before You Begin Initial System Inventory Check to make sure you received the following components with your system and note the items in a safe place for later reference Monitor System box Mouse Video cable Power cords Microphone Keyboard Headphones...

Page 10: ...ave started your system and verified that the base system is working correctly WARNING When unpacking and moving system components be aware that some components such as the monitor may be too heavy for you to lift alone safely If you are doubtful about whether you can lift these items alone please get assistance Creating a Comfortable Work Environment If you exercise poor posture while you work or...

Page 11: ...st your hand on the mouse so that your wrist is not on the work surface Operate the mouse close to your body s centerline Head 8 Avoid neck strain Your head should incline downward but no more than 15 to 20 degrees Monitor 9 No higher than the level of your eyes and at the correct distance for your vision 10 Avoid eye fatigue which can be caused by glare image quality uncomfortable furniture eye h...

Page 12: ...an flow freely into the system front and out the rear of the system Position your system so that air can flow freely to and from the vents as shown Do not block any of the vents especially those on the system rear or bottom front To connect system components follow these steps 1 Confirm that the voltage selector switch matches your local voltage either 115 Volts or 230 Volts as shown CAUTION Impro...

Page 13: ...r as shown Network Connection Your DIGITAL Personal Workstation has an embedded Ethernet LAN controller Refer to the figure which shows the MAU media adapter unit installed and connect your system to the network Your system was preconfigured with either a 100 Mbps MII media independent interface or a 10 Mbps MAU ...

Page 14: ... into the icon keyed connectors on the side of the system box as shown 2 If a SCSI controller is installed and you have an optional external SCSI Small Computer System Interface device or SCSI storage box connect the SCSI cable to the SCSI port on the controller card If you purchased speakers for your workstation refer to the figure and perform the following steps to connect them 1 Unpack the spea...

Page 15: ... and connections may vary depending upon the make and model you purchased Refer to the documentation that came with your speakers for further information If you purchased a MIDI joystick device for your workstation refer to the figure and perform the following steps to connect it 1 Unpack the MIDI joystick device 2 Connect the MIDI joystick device cable into the MIDI port connector on the adapter ...

Page 16: ...operating system online Help and printed documentation for instructions on installing your printer s device driver Starting Your System Perform the following steps to start boot your DIGITAL Personal Workstation CAUTION Verify the correct voltage setting for your system before proceeding 1 Plug the power cord into the system and then into the wall outlet 2 Turn on any external devices system unit ...

Page 17: ...teps in order to turn off your system 1 Close any application data files you have open as well as any applications you have running Most application programs prompt you to save the information before closing 2 To shut down your operating system Click on Start on the Windows NT toolbar Select Shut Down The Shut Down Windows menu displays You are asked to confirm the shutdown Select Shut Down and cl...

Page 18: ...t down your operating system follow these steps Log into the system account Open a terminal window if not already opened Type Shutdown The system returns to the SRM console 3 Your system displays indicating it is safe to turn off or restart the system 4 To turn off power press the system unit power button 5 Disconnect the power cord from the wall before servicing your system System Security Chassi...

Page 19: ...the back of the system 2 Turn the lock clockwise to secure it 3 Connect the power cord and plug it into the wall outlet 4 Turn on the system Passwords For additional security most screen saver and pause screen displays can have password protection enabled See Chapter 3 Troubleshooting 2 1 ...

Page 20: ...help ...

Page 21: ...IX or OpenVMS operating systems CAUTION If you boot from a DIGITAL UNIX disk and also occasionally boot Microsoft Windows NT from another disk use caution when you run the Windows NT Disk Administrator When the Disk Administrator detects additional disks it updates the system configuration The Disk Administrator prompts you for permission to write a signature to the additional disks Writing the si...

Page 22: ...specify the computer type Select the computer type from the following list or select Other if you have a device support disk provided by your computer manufacturer Other 4 Select Other Please insert the disk labeled Manufacturer supplied hardware support disk into drive A 5 Insert the floppy diskette labeled Hardware Support Disk for Microsoft Windows NT 4 0 AK R1SHH CA into the floppy drive Press...

Page 23: ...evious screen e g Microsoft ATAPI driver 10 Press Enter to load the driver Follow the screen prompts for mass storage device loading support 11 To continue Press Enter Setup will load support for the following mass storage devices Qlogic PCI SCSI Host Adapter Microsoft ATAPI driver 12 DIGITAL does not recommend selecting R to repair Windows NT Press Enter to continue with Setup Welcome to Setup Th...

Page 24: ...ase wait while Setup copies files to the hard disk 21 Press Enter to restart your computer This portion of Setup has completed successfully 22 Follow the screen prompts to set up the reinstalled Windows NT operating system The Windows NT operating system loads and starts If you are installing the operating system on a disk that has not been partitioned and formatted refer to Table 2 2 Table 2 2 Se...

Page 25: ...le prompt each time the system is turned on crashes or when the reset button is pushed 3 At the SRM prompt type set os_type e g DIGITAL UNIX or OpenVMS init Sets the operating system DIGITAL UNIX or OpenVMS 4 Insert the DIGITAL UNIX or OpenVMS CD ROM into the CD drive CD ROM drive is ready 5 At the SRM prompt type show device List of devices displays dka0 0 0 4 0 DKA0 TOSHIBA CD ROM XM 56 1796 dkc...

Page 26: ...pdate the firmware from AlphaBIOS using the firmware CD or floppy diskette follow these steps 1 Shut down the Windows NT operating system and restart the system 2 Insert the Firmware Update CD ROM or a floppy diskette prepared as the next section describes into the appropriate drive 3 From the AlphaBIOS boot screen press F2 to enter AlphaBIOS setup 4 From the AlphaBIOS setup screen select Upgrade ...

Page 27: ...alpha433au as433au_vx_x exe where x_x is the appropriate version You should see a display that reflects your system s particular hardware configuration and firmware update version while the update utility is loading and executing for example bootstrap code read in base 1d4000 image_start 0 image_bytes 151e00 initializing HWRPB at 2000 initializing page table at 1c6000 initializing machine state se...

Page 28: ...formation may change between versions Apu update SRM APU I Are you ready to Program SRM ROM Device Y N Y APU I Erasing SRM ROM device APU I Programming SRM ROM device APU I Verify loaded SRM ROM image APU I Verify loaded SRM ROM image done APU I Programming SRM ROM completed APU I Verify SRM SRM ROM verify successful Apu Verbose Verbose Apu Verify SRM Version v6 7 250 5 To exit the update utility ...

Page 29: ...ecking the cables After securing the cables try booting your computer If it does not work try another suggestion Look for abnormal computer keyboard and monitor light emitting diode LED indications For example make sure the power on LED lights when you turn on your computer and the drive access indicators light when using either the diskette drive or hard disk drive If you installed external devic...

Page 30: ...If DIGITAL support tells you to return a failed component pack it in its original container and then return it to DIGITAL or your DIGITAL authorized distributor as instructed Check that the power indicator is on and that the fan is running Check the power indicator on the monitor Also check the monitor keyboard and mouse cables to ensure that they are connected and seated properly Contact DIGITAL ...

Page 31: ...re Correct voltage not set Fans not connected Fan vents blocked Power switch cable not plugged into riser card Plug the system in and then turn it back on Push the power button Use another wall outlet Reconnect power cables Contact your service representative Unplug the system set correct voltage on system back and turn system back on NOTE The power supply may have been damaged Connect fans to the...

Page 32: ...missing or malfunctioning Adjust the brightness and contrast controls Ensure AC power cord is plugged in and turn on the monitor Check all monitor connections Refer to the video module documentation for more information Try another monitor Try another cable Replace the video module The console tests for keyboard and video before displaying information Check connections Power is on but there is no ...

Page 33: ...o determine what hard disk is available Verify the operating system selection information Environment variables incorrectly set Hard disk drive is not correctly formatted or the requested partition does not exist There is no software on the requested partition Windows NT overwrote the UNIX or OpenVMS boot block For AlphaBIOS From the Boot screen press F2 to go to setup From there go to the desired...

Page 34: ...able SCSI bus too long SCSI drive not set as drive 0 SCSI termination is done incorrectly Secure all signal and power cable connections Alter SCSI bus to correct length in compliance with the 1 5 meter limitation for combined cable and signals on the circuit board Reset SCSI drive as drive 0 Terminate the extreme ends of each signal Make sure that there are two and only two terminators Make sure t...

Page 35: ...plied application software documentation Clean the mouse System forgets some environment variables or the time of day while powered off For DIGITAL UNIX or OpenVMS users System starts AlphaBIOS rather than SRM firmware or System forgets user preference for SRM firmware and starts AlphaBIOS firmware when powered on Dead battery No contact between battery holder and battery Replace the lithium batte...

Page 36: ...f the system 2 Open the system box 3 Power on the system and wait for the console to start 4 Press the password reset button on the MLB 5 Power off the system 6 Reassemble system 7 Power on the system 8 Set new password if desired NOTE Take care to remember your password Get necessary configuration data from the equipment log where you recorded it If you are a DIGITAL UNIX or Open VMS user consult...

Page 37: ...ired using the supplied operating system Turn on the external drive Floppy drive cannot read or write information Floppy diskette is not formatted Floppy diskette is wrong density Floppy diskette is worn or damaged Floppy diskette is write protected Floppy drive is empty Floppy drive power or data cable not connected Floppy drive data cable connector installed backwards Format the floppy diskette ...

Page 38: ...vailable to increase the volume Unplug headset and plug microphone into correct connector Plug in external speakers Connect internal speaker No keyboard beeps Jumpers J40 all sound enabled or J41 buzzer are not in place Make sure J40 and J41 are enabled that is jumpers connect both pins one and two on the MLB Cannot record Cables not plugged in Record volume level set low Plug in the cables Use th...

Page 39: ...or Connect the power cord to the system or a wall receptacle Use another receptacle Try another monitor Distorted rolling or flickering screen display or wrong uneven color Adjustments incorrect Wrong type of monitor Defective monitor Monitor signal cable loose or damaged Adjust accordingly Try another monitor Try another monitor Inspect connector pins Replace cable if damaged Monitor power indica...

Page 40: ...help ...

Page 41: ...IGITAL Personal Workstation a au Series Technical Information Guide available May 1998 Detailed information on CPU ISA PCI interrupts registers addressing connectors and cables LEDs and FRU replacement among other topics DIGITAL Personal Workstation au Series Operating System Installation Guide EK ALUNX OS Instructions on running multiple operating systems Your distributor or DIGITAL representativ...

Page 42: ...applications System configuration CPU MLB revision Firmware Console SRM PALcode VMS OSF BIOS SRM ARC Riser card revision Memory size in total MB Graphics cards Number of drives revision Power supply revision Monitor type Problem description When did the problem start Is the system new Did the problem start after an upgrade Some time after installation Is the error repeatable Does the error happen ...

Page 43: ...2 D DIGITAL UNIX 1 9 installing 2 5 installing table 2 5 updating firmware 2 6 Disk drive troubleshooting table 3 9 E Equipment logging 3 2 Ergonomics 1 2 Ethernet LAN 1 5 External devices connecting 1 6 F Firmware preparing a floppy diskette 2 6 update utility 2 6 updating 2 1 2 5 Flash update utility 2 6 L Local printer connecting 1 8 M Microsoft Windows NT 1 9 MIDI joystick connecting 1 7 Monit...

Page 44: ...nstallation and connection 1 4 inventory 1 1 passwords 1 11 security 1 10 startup 1 8 startup voltage selection 1 4 turning off 1 9 turning off 1 9 voltage 1 4 System components lifting 1 2 T Troubleshooting 3 1 3 2 audio table 3 10 basic tips 3 1 boot device not listed 3 6 boot problem 3 5 dead battery 3 7 disk drive table 3 9 disk read and write problem 3 9 display problems 3 11 keyboard 3 6 mon...

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