DCS RF15I, Use And Care And Installation Manual, Page: 19 / 44

17
OBTAiNiNG SERviCE
BEFORE yOU CALL FOR SERviCE:
Check troubleshooting on page 13-16.
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Make sure unit is plugged into outlet.
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Check the outlet for power. Test the outlet with a lamp to make certain the outlet has power.
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Make sure ice maker’s switch is in the “ON” position.
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Make sure that there is cold water supplied to the ice maker.
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Make sure drain plug on bottom of reservoir is inserted.
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Make certain unit is level from front to back and side to side.
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Make certain that the drain line to the ice maker is not restricted or kinked.
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hOW TO OBTAiN SERviCE:
For warranty service, please contact your local service provider or DCS Customer Care at (888) 936-7872
or go to our website
at www.dcsappliances.com and choose “customer care” to find your nearest Authorized Service Center.
Before you call, please have
the following information ready:
Model Number (the serial plate is located on the lower right side of the inside front panel - see Fig. 02).
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Serial Number (the serial plate is located on the lower right side of the inside front panel - see Fig. 02).
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Code Number (the serial plate is located on the lower right side of the inside front panel - see Fig. 02).
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Date of installation
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A brief description of the problem
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Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction, please write or
email us at:
Fisher & Paykel Appliances, Inc.
Attention: DCS Customer Care
5900 Skylab Road
Huntington Beach, CA 92647
Email: customer.care@fisherpaykel.com