CaCtus guide | page
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CACTUS
7 YEAR WARRANTY – DOMESTIC USE
This warranty covers faults in the product construction, material and
assembly. Products which are within 7 years from the date of purchase,
found upon inspection by DCS, to be defective in construction, material
or assembly, will be repaired or exchanged with an equivalent product free of
charge. Replaced items become DCS property. All replacement products will
be available for collection without charge to the customer at the nearest DCS
retailer to the customer’s location, or elsewhere as agreed between
the customer and DCS.
LABOUR AND SPARE PARTS
The labour for the replacement of products and spare parts to which this
warranty applies will be supplied by DCS or relevant supplier using licensed
tradesmen engaged by DCS or relevant supplier within 1 year from the date
of purchase. Spare parts which are within 1 year from the date of purchase
found upon inspection by DCS to be defective in construction, material or
assembly, will be replaced free of charge.
MANUFACTURER’S PROVISIONS
The following spare parts are covered by a 3 year warranty:
• Heating Elements.
• Transformer.
• Timer.
WARRANTY CONDITIONS
This warranty will apply only under all of the following conditions:
• The item has been installed by a qualified tradesman.
• The item has been installed for and subjected to domestic
residential use only.
• Failure is due to a fault in the manufacture of the product.
• Proof of purchase (including the date of purchase) is provided.
• The installation of the product is in accordance with the
instructions provided.
This warranty does not cover products purchased as an ex-display without
being fully checked and tested for sale by the manufacturer.
This warranty does not include faults caused by:
• Unsuitable or improper use.
• Incorrect installation or installation not in accordance with the
instructions provided.
• Installation or part installation by the purchaser or any person
other than a qualified tradesman.
• Normal wear and tear.
• Inadequate or complete lack of maintenance.
• Chemical, electrochemical or electrical influences.
• Harsh detergents or abrasive cleaners used on product finishes.
1 YEAR WARRANTY – COMMERCIAL USE
‘Commercial’ use is all use other than for normal domestic residential
purposes, including use in non-business places as in public buildings,
schools, sports centres and in establishments that contain private bathrooms
with high frequency of use by many individuals, such as hotels, motels,
retirement villages and hospitals.
The Commercial warranty covers this product against manufacturing faults
in the construction, material and assembly of both the finished products and
any spare parts for a period of 1 year from the date of purchase. Products
and spare parts which are found upon inspection by DCS to be defective in
construction, material or assembly will be repaired or exchanged free
of charge.
Replaced items become DCS property. The labour for the replacement of
products and spare parts to which this warranty applies will be supplied by
DCS or relevant supplier using licensed tradesmen engaged by DCS or
relevant supplier. The Warranty Conditions and exclusions which apply to the
noncommercial warranty also apply to this commercial warranty.
EXCLUSIONS
To the fullest extent permitted by law, DCS excludes all liability
for damage or injury to any person, damage to any property,
and any indirect consequential or other loss or damage.
CLAIM PROCEDURE
For all warranty queries customers are to contact the branch where the
product was purchased. These details can be found on your purchase
invoice. Our goods come with guarantees that cannot be excluded
under the New Zealand or Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount
to a major failure.
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