19
Program Problems
4. Click
Loopback
.
The software searches all standard ports and displays the COM port num-
ber where the loopback connector is located.
The correct COM port is automatically selected in the
Communications
Port
dialog box. If the loopback connector is not found on any COM port,
your serial port may not be working. If a connection does still not exist or
if the loopback test identifies the same serial port you have selected, elimi-
nate the following possibilities:
Note: Contact your PC vendor or technical support for more information on these device diffi-
culties.
•
Hardware device conflict
—Check the
Device Manager
tab in the
Win-
dows System Properties
dialog box to ensure that Windows recognizes
the selected COM port. Consult your computer’s documentation to see how
to access the System Properties dialog box.
•
The communication port uses a nonstandard device name
—Weather-
Link recognizes serial ports named COM1 through COM10 only. To use a
modem, specify the underlying COM port on your PC. To find out which
port the modem’s connected to, display Windows’ System Properties >
Device Manager > “modem name” Properties > Modem > Port, and check
the listed “modem name” is the modem name you installed.
•
Your serial port is defective.
•
The loopback connector or the WeatherLink adapter plug is bad.
Program Problems
V
The barometer graph on the Bulletin does not “fill in” completely.
When you first load the bulletin, the barometer graph will only fill in com-
pletely when you have data in your database for the last six hours. Make sure
of the following:
•
There is data in your database for the span of the barometer graph.
•
The time and date of the stored barometer data is correct in your database.
•
The time and date on the PC is correct.
•
The time and date on the weather station are correct.
•
In the
Station Configuration
dialog box, set the
Download archive data
when Bulletin or Summary is started
drop-down box to
Always
or to
Confirm each time
.