35
DAVEY GUARANTEE
* Installation and operating instructions are included with the product when purchased new.
They may also be found on our website.
Davey Repair or Replacement Guarantee
In the unlikely event in Australia or New Zealand that this Davey product develops any malfunction within warranty
periods beginning from the date of original purchase due to faulty materials or manufacture, Davey will at our option
repair or replace it for you free of charge, subject to the conditions below.
Should you experience any difficulties with your Davey product, we suggest in the first instance that you contact
the Davey Dealer from which you purchased the Davey product. Alternatively you can phone our Customer Service
line on 1300 367 866 in Australia, or 0800 654 333 in New Zealand, or send a written letter to Davey at the address
listed below. On receipt of your claim, Davey will seek to resolve your difficulties or, if the product is faulty or
defective, advise you on how to have your Davey product repaired, obtain a replacement or a refund.
Your Davey Guarantee naturally does not cover normal wear or tear, replacement of product consumables (i.e.
mechanical seals, bearings or capacitors), loss or damage resulting from misuse or negligent handling, improper
use for which the product was not designed or advertised, failure to properly follow the provided installation and
operating instructions, failure to carry out maintenance, corrosive or abrasive water or other liquid, lightning or high
voltage spikes, or unauthorised persons attempting repairs. Where applicable, your Davey product must only be
connected to the voltage shown on the nameplate.
Your Davey Guarantee does not cover freight or any other costs incurred in making a claim. Please retain your
receipt as proof of purchase; you
MUST
provide evidence of the date of original purchase when claiming under the
Davey Guarantee.
Davey shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or injury of
any kind whatsoever arising directly or indirectly from Davey products. This limitation does not apply to any liability
of Davey for failure to comply with a consumer guarantee applicable to your Davey product under the Australian
or New Zealand legislation and does not affect any rights or remedies that may be available to you under the
Australian or New Zealand Consumer Legislation.
In Australia, you are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
Should your Davey product require repair or service after the guarantee period; contact your nearest Davey Dealer
or phone the Davey Customer Service Centre on the number listed below.
For a complete list of Davey Dealers visit our website (davey.com.au) or call:
Davey Guarantee Period
RainBank Controller - Three Years Pump - Two Years
AUSTRALIA
Customer Service Centre
6 Lakeview Drive,
Scoresby, Australia 3179
Ph:
1300 232 839
Fax:
1300 369 119
Email: [email protected]
Davey Water Products Pty Ltd
Member of the GUD Group
ABN 18 066 327 517
NEW ZEALAND
Customer Service Centre
7 Rockridge Avenue,
Penrose, Auckland 1061
Ph:
0800 654 333
Fax:
0800 654 334
Email: [email protected]
® Davey is a registered trademark of Davey Water Products Pty Ltd. © Davey Water Products Pty Ltd 2020.
daveywater.com
Summary of Contents for RainBank KRBS1
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