Dave Smith Instruments Sequential PROPHET X, User Manual, Page: 150 / 172

138 Appendix D: Troubleshooting and Support Dave Smith Instruments
Contacting Technical Support
If you are still having a problem with the Prophet X, contact Technical
Support at support@davesmithinstruments.com . Please include the
purchase date of your Prophet X, its serial number, and the operating
system versions: Main, DSP, and FPGA. (Press the
global
button to see
these at the bottom of the main display.)
If you haven’t already reset the Global parameters and run the calibration
routines (see Troubleshooting), you should do it before contacting Technical Support.
This is probably the first thing you will be asked to do.
Warranty Repair
Dave Smith Instruments warrants that the Prophet X will be free
from defects in materials and/or workmanship for 1 year from
the date of purchase. Please register your product online at www.
davesmithinstruments.com to establish the date of purchase. (This is not
a requirement for warranty service, but it will help expedite the process.)
Please contact support@davesmithinstruments.com to determine the
best course of action for getting your Prophet X repaired. For your own
protection, as well as ours, please do not return any product to Dave
Smith Instruments without a return authorization (RA) number. To issue
an RA number, Technical Support needs:
• Your name
• Your return address
• Your email address
• A phone number where you can be reached
• Your Prophet X’s serial number
• The date of purchase and where purchased
If you need to return your instrument for repair, you are responsible
for getting it to DSI. We highly recommend insuring it and packing in
the original packaging. Damage resulting from shipping a product with
insufficient packaging is not covered by warranty.