Dave Smith Instruments ob-6, Operation Manual

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70 Appendix B: Troubleshooting and Support Dave Smith Instruments
Warranty Repair
Dave Smith Instruments warrants that the OB-6 will be free from defects
in materials and/or workmanship for 1 year from the date of purchase.
Please register your product online at www.davesmithinstruments.com
to establish the date of purchase. (This is not a requirement for warranty
service, but it will help expedite the process.)
Please contact support@davesmithinstruments.com to determine the best
course of action for getting your OB-6 repaired. For your own protec-
tion, as well as ours, please do not return any product to Dave Smith
Instruments without a return authorization (RA) number. To issue an RA
number, Technical Support needs:
• Your name
• Your return address
• Your email address
• A phone number where you can be reached
• Your OB-6’s serial number
• The date of purchase and where purchased
If you need to return your instrument for repair, you are responsible
for getting it to DSI. We highly recommend insuring it and packing in
the original packaging. Damage resulting from shipping a product with
insufficient packaging is not covered by warranty.