DATREND Systems vPad-XSC, User Manual

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Warranty
Warranty and Product Support
Datrend Systems Inc. ("DSI") warrants this instrument to be free from defects in materials and workmanship under
normal use and service for 90 days from the date of original purchase. During the warranty period DSI will, at our
option, either repair or replace defects in materials and workmanship at no charge; provided the product is returned
(shipping, duty, brokerage and taxes prepaid) to DSI. Any and all transportation charges incurred are the
responsibility of the purchaser and are not included within this warranty. This warranty extends only to the original
purchaser and does not cover damage from abuse, neglect, accident or misuse or as the result of service or
modification by other than DSI. IN NO EVENT SHALL DATREND SYSTEMS INC. BE LIABLE FOR
CONSEQUENTIAL DAMAGES.
No warranty shall apply when damage is caused by any of the following:
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Power failure, surges, or spikes,
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Damage in transit or when moving the instrument,
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Improper power supply such as low voltage, incorrect voltage, defective wiring or inadequate fuses,
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Accident, alteration, abuse or misuse of the instrument,
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Fire, water damage, theft, war, riot, hostility, acts of God, such as hurricanes, floods, etc.
Only serialized products (those items bearing a distinct DSI serial number tag) are covered under this warranty.
PHYSICAL DAMAGE CAUSED BY MISUSE OR PHYSICAL ABUSE IS NOT COVERED UNDER THE
WARRANTY. Items such as cables and non-serialized modules are not covered under this warranty.
This warranty gives you specific legal rights and you may have other rights, which vary from province to province,
state to state, or country to country. This warranty is limited to repairing the instrument to DSI's specifications.
When you return an instrument to DSI for service, repair or calibration, we recommend shipment using the original
shipping foam and container. If the original packing materials are not available, we recommend the following guide
for repackaging:
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Use a double-walled carton of sufficient strength for the weight being shipped.
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Use heavy paper or cardboard to protect all instrument surfaces. Use non-abrasive material around all projecting
parts.
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Use at least four inches of tightly packed, industrial-approved, shock-absorbent material all around the instrument.
DSI will not be responsible for lost shipments or instruments received in damaged condition due to improper
packaging or handling. All warranty claim shipments must be made on a prepaid basis (freight, duty, brokerage, and
taxes). No returns will be accepted without a Return Materials Authorization ("RMA”) number. Please contact
Datrend (refer to Chapter 5 of this manual) to obtain an RMA number and receive help with shipping/customs
documentation.
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