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FREQUENTLY ASKED QUESTIONS (FAQ)

Chapter 4

Frequently Asked Questions (FAQ)

Question 1: Why does the system appear unstable after

updating BIOS?

G-615S

Answer: Load optimized defaults after flashing BIOS. If the system remains unstable,

clear CMOS to solve the problem.

1. Press <F2> when system boot. Select <Exit> tab, then select <Load Optimal Defaults>.

2. Select <Yes>, then select <Exit Saving Changes>.

Summary of Contents for Glamor Series

Page 1: ...Glamor Series G 615S G 715S G 715SR User s Manual V2 0...

Page 2: ...to be shipped in the future Follow the product and warning label instructions Any changes or modifications that do not follow the instructions in this manual will void this product s warranty Power Su...

Page 3: ...he screen or the casing of the terminal Chemical cleaners have been reported to cause damage on the screen of the terminal Warning and Attention The technical descriptions and specifications of the eq...

Page 4: ...r there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by swit...

Page 5: ...not be disposed of or dumped with your other household waste You are liable to dispose of all your electronic or electrical waste equipment by relocating over to the specified collection point for re...

Page 6: ...r the Installation 21 System Default Settings 22 Main Board Jumper Setting and Connector Definition 23 G 615S 23 G 715S G 715SR 25 Signal Convergence Board Connector 28 Extension I O Brick Board Conne...

Page 7: ...IG 20L MSR Optional 49 Installing the IG 20L 2 in 1 Identification Reader Optional 51 Installing the Secondary Hard Disk Drive Optional 53 Installing the Wireless Module Optional 56 Installing the UPS...

Page 8: ...e contains the following items If any of the items is missing or damaged contact your vendor immediately Quick Installation Guide Touch Terminal Power Cord Adapter Accessory Kit Optional Accessories V...

Page 9: ...Customer Display Type Secondary LCD Display Type NOTE LCM VFD customer display is an optional accessory 8 10 second LCD display is an optional accessory with IG 10 identification reader with IG 20 id...

Page 10: ...ort PS 2 keyboard connector DK port Cash Drawer output E SATAp port E SATA USB connector USB2 0 ports USB2 0 connectors USB3 0 ports USB3 0 connectors LAN port Gigabit LAN connector VGA port VGA outpu...

Page 11: ...INTRODUCTION 11 Physical Dimensions Standard Display 360 867 414 95 249 833 210 249 833 414 95 307 422 107 5 313 365...

Page 12: ...12 INTRODUCTION LCM VFD Customer Display 227 406 278 6 290 747 210 210 3 0 6 0 45 45 45 45...

Page 13: ...INTRODUCTION 13 8 Secondary LCD Display 305 959 357 203 349 876 209 954 210 3 0 6 0 45 45 45 45...

Page 14: ...1900 2 0GHz 2 4GHz burst Quad core Celeron G1820TE 2 2 GHz Core i3 4350T 3 1GHz Core i5 4590T 2 0GHz Chipset SoC Intel Q87 H81 Express Chipset Intel Q87 Express Chipset Main Memory 204Pin DDR3L RAM 2...

Page 15: ...drawer support DC12V out 1 1 DC in 1 1 Extension I O Brick n a n a 2 12V P USB 1 24V P USB 1 USB2 0 1 RJ45 COM Powering System Power Supply External DC Power adapter AC100 to 240V full range Power But...

Page 16: ...onment Product Certification CE FCC CB LVD certificated Operation Temperature 0 C to 40 C Storage Temperature 25 C to 70 C O S Compatibility Windows 7 POSReady 7 Windows 8 1 Industry Windows 10 Linux...

Page 17: ...r Character type 95 Alphanumeric 32 International characters Dot size 0 55 W X 0 75 H mm Input power type 5V DC Interface RS232 Liquid Crystal Module LCM Model no CM 3000 Polarizer color Blue Backligh...

Page 18: ...rightness 250 nits typical 300 nits typical Video Input Analog VGA Power Supply DC 12V DC 12V Identification Reader MSR Identification Reader MSR iButton Identification Reader Model no IG 20L MSR ISO...

Page 19: ...Blue Light Module Size Approx 57 7mm 35 8mm 11 0mm Compatible with USB 1 1 2 0 Full Speed USB HID Keyboard mode interface RFID reader Frequency 13 56MHz ISO14443A card type MIFARE 1K 4K 8K card type...

Page 20: ...7A Current limit 9A Charging Charge characteristic curve Liner mode End of charge voltage DC12 6V Charge current DC1 35A C C Mode under DC 12 6V Ambient temperature Operation storage 0 C to 40 C 20 C...

Page 21: ...l and the device before making any connection or disconnection The spill proof design of Glamor Series conforms to IP65 standard Front panel only Always seek the help of authorized service personnel i...

Page 22: ...ing is the information on default settings for Touch Terminal serial ports G 615S COM1 COM2 COM3 COM4 COM5 COM6 3F8 2F8 3E8 2E8 2F0 2E0 IRQ4 IRQ3 IRQ5 IRQ10 IRQ5 IRQ10 G 715S G 715SR COM1 COM2 COM3 CO...

Page 23: ...M3 connector CN5 COM4 connector CN6 USB3 0 1 connector USB2 0 1 connector CN7 USB2 0 2 connector CN8 Cash Drawer output CN9 PS 2 keyboard connector CON10 12V DC power output CON11 E SATA USB connector...

Page 24: ...Connector JP1 SPI Flash Tool Connector Factory use only JP1 LCD Panel Power Selection Setting Function Pin 1 2 Short Closed 3 3V Pin 2 3 Short Closed 5V JP2 JP3 JP5 JP8 JP9 JP12 USB Power Selection Se...

Page 25: ...PREPARING FOR THE INSTALLATION 25 G 715S G 715SR Top View...

Page 26: ...0 Vertical connector CN7 E SATA USB connector CN8 Cash Drawer output CN9 PS 2 keyboard connector CON10 HDMI Vertical connector CON11 COM1 connector CON12 COM2 connector CON13 COM3 connector CON14 24V...

Page 27: ...tor JP2 CMOS CLEAR JUMPER 1 2 3 1 2 Normal 2 3 CMOS clear Default Normal JP3 ME CLEAR JUMPER 1 2 3 1 2 Normal 2 3 ME clear Default Normal JP4 LVDS VOLTAGE SETTING 1 2 3 1 2 3 3V 2 3 5V Default Normal...

Page 28: ...2 3 12V Default Normal Signal Convergence Board Connector Connector Jumper Description JUSB1 USB port for USB Touch JUSB2 USB port for POS input device JUSB3 USB port for POS input device CONVERTER1...

Page 29: ...cription J1 USB signal input J2 COM4 signal input JP1 COM 4 D SUB PIN9 VOLTAGE SELECT CN1 COM4 connector CN2 24V Powered USB connector CN3 12V Powered USB connector CN4 12V Powered USB connector CN5 U...

Page 30: ...oard Signal Convergence Board Power Switch Board DC5V 500mA G 715S G 715SR Connector with Voltage Output Location Power Support COM 1 for extension interface 9th PIN of DB 9 Main Board DC5V DC12V sele...

Page 31: ...HE INSTALLATION 31 Calibrating the Touch Screen in Windows Setting 1 Beep Configure the Touch sound Frequency Set the sound type Duration Audio sound length 2 Linearization style Set 9 point or 25 poi...

Page 32: ...the 25 points calibration data and recalibrate the screen using the 4 points calibration After the 25 points calibration data is cleared the 4 points calibration data also becomes invalid Therefore t...

Page 33: ...PREPARING FOR THE INSTALLATION 33 4 Draw Test This function is used to check the screen for touch accuracy Press this button to display a new window to guide you to do the draw test...

Page 34: ...PARING FOR THE INSTALLATION Setting the LCD Brightness G 615S 1 Press F2 when system boot Select Advanced tab then select Video configuration 2 Select Brightness Control Level to adjust LCD brightess...

Page 35: ...nfiguration F81866 Super IO Configuration F81866 H W Monitor 2 Select Panel Brightness to adjust LCD Brightness level Main Advanced Chipset Boot Security Save Exit Super IO Configuration Select Screen...

Page 36: ...HE INSTALLATION Setting the Serial P ort Voltage for G 615S only 1 Press F2 when system boot Select Advanced tab then select S10 FINTEK F81866A 2 Select Voltage Selector then click OK to change the Se...

Page 37: ...PREPARING FOR THE INSTALLATION 37...

Page 38: ...y lift the LCD panel NOTE When handling the LCD panel do not grab the identification reader devices on the both sides to avoid damage to devices 2 Support the stand firmly with one hand while pushing...

Page 39: ...nel around to face outward a Upper hinge Lower hinge NOTE Because the stand joints are tight you might need to exert someforce to maneuver the Terminal Make sure always rotate around the head to the p...

Page 40: ...nel facing down Remove the cable compartment and the connectors covers 2 Route the power adapter and the network cable through the cable compartment a Then connect the network cable to the LAN port an...

Page 41: ...s covers 4 Connect the power adapter to the power cord Then plug the other end of the power cord to an electrical outlet 5 Connect the network cable to connect to a hub or switch WARNING Be sure to tu...

Page 42: ...connection or disconnection Before intallation make sure to set up the Serial Port voltage to DC 5V either by jumper G 715S G 715SR or by BIOS G 615S 1 Place the Touch Terminal on a soft and flat sur...

Page 43: ...able compartment of the customer display s bracket as shown in the illustration below 4 Install the customer display bracket into its slot on the back of the LCD panel Make sure the bracket is properl...

Page 44: ...44 HARDWARE INSTALLATION 5 Connect the customer display s interface cable to the RJ 45 COM port on Touch Terminal 6 Align and install the connectors cover...

Page 45: ...re to turn off the power of the Touch Terminal before making any connection or disconnection 1 Place the Touch Terminal on a soft and flat surface with the LCD panel facing down Remove the connectors...

Page 46: ...e the secondary LCD display compartment 4 Install the secondary LCD display into its slot on the bracket Then secure the customer display to the bracket with the two screws F M4x6 5 and replace the se...

Page 47: ...optional on the cable compartment of the bracket as shown in the illustration below 6 Install the secondary LCD display bracket into its slot on the back of the LCD panel Make sure the bracket is pro...

Page 48: ...48 HARDWARE INSTALLATION 7 Connect the secondary LCD display s power cable and VGA cable to the corresponding ports on Touch Terminal 8 Align and install the connectors cover...

Page 49: ...er of the Touch Terminal before making any connection or disconnection 1 Remove the MSR module compartment 2 Press the latch down to disengage the MSR module cover from its main unit a Then remove the...

Page 50: ...50 HARDWARE INSTALLATION 4 Secure the MSR module to the Touch Terminal using the two screws M3x8 5 Install the MSR module cover...

Page 51: ...he Touch Terminal before making any connection or disconnection 1 Remove the reader compartment 2 Firmly connect the reader connector into the slot inside the compartment 3 Press the latch down to dis...

Page 52: ...he IG 20L cable is connected Make caution when removing the cover 4 Secure the reader to the Touch Terminal using the two screws M3x8 NOTE To avoid accidental pulling off the cable be sure to hold the...

Page 53: ...alling the Secondary Hard Disk Drive Optional WARNING Be sure to turn off the power of the Touch Terminal before making any connection or disconnection 1 Install the secondary hard disk drive onto the...

Page 54: ...secondary hard disk drive 3 Support the stand firmly with one hand while detaching the stand cover from the stand with the other hand 4 Install the HDD bracket into its slot on the stand cover as sho...

Page 55: ...with the LCD panel facing down Install the stand cover onto the stand 6 Remove the cable compartment and the connectors covers 7 Route the eSATAp to SATA 22pin cable through the cable compartment The...

Page 56: ...the power of the Touch Terminal before making any connection or disconnection 1 Support the stand firmly with one hand while detaching the stand cover from the stand with the other hand 2 Install the...

Page 57: ...DWARE INSTALLATION 57 3 Place the Touch Terminal on a soft and flat surface with the LCD panel facing down Install the stand cover onto the stand 4 Remove the cable compartment and the connectors cove...

Page 58: ...ireless module cable through the cable compartment Then connect the wireless module cable to the USB port 6 Align and install the cable compartment and the connectors covers 7 Plug the Wi Fi dongle on...

Page 59: ...ch Terminal before making any connection or disconnection 1 Support the stand firmly with one hand while detaching the stand cover from the stand with the other hand 2 Place the Touch Terminal on a so...

Page 60: ...ower cable b and one end of the power adapter b through the cable compartment as shown in the illustration a b c 4 Install the UPS kit onto the stand 5 Connect the other end of the power adapter to th...

Page 61: ...e only wall mount kits approved by the manufacturer Wall mount kits are sold separately The Touch Terminal device is compatible with a VESA mounting hole pattern of 75x75mm 1 Place the Touch Terminal...

Page 62: ...Remove the four screws M4x12 on the hinge Then remove the stand 3 Align and install the VESA plate on the back of the Touch Panel using four screws F M4x10 4 Attach the mount bracket onto the VESA pla...

Page 63: ...ation and insert the plastic washers into the holes Then place the four supplied screws into the four holes at the wall bracket and secure them into the holes on the wall 6 Align and hook the Touch Te...

Page 64: ...s the system appear unstable after updating BIOS G 615S Answer Load optimized defaults after flashing BIOS If the system remains unstable clear CMOS to solve the problem 1 Press F2 when system boot Se...

Page 65: ...elect Yes Select Save Changes and Reset and then Yes to save the settings Main Advanced Chipset Boot Security Save Exit Save Changes and Exit Select Screen Select Item Enter Select Change Field F1 Gen...

Page 66: ...p to clear CMOS PIN and remove the jumper cap from clear CMOS PIN 3 Switch on the power again 4 Press F2 to enter CMOS setting and load optimized defaults 5 Save changes and reboot the system G 715S G...

Page 67: ...ain 4 Press F2 to enter CMOS setting and load optimized defaults 5 Save changes and reboot the system Question 3 How to use Boot Menu Answer To use the Boot Menu do the following 1 Press F10 to enter...

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