Troubleshooting
3-5
3.2.1.2
ERROR Light ON
Note: If troubleshooting a display-equipped model, see the specific message (Section
3.3).
Step
Procedure
Result
Action
Yes
Go to Step 2.
1
Load media. Set the SENSOR TYPE. Ensure a
correct MAXIMUM LABEL LENGTH setting. If
installed, remove ribbon and set the MEDIA
TYPE to Direct. Ensure that the printhead is
latched and then press FEED.
Is the ERROR Light ON?
No
Test complete.
Yes
Go to Step 3.
2
Press FEED.
Do labels advance?
No
Go to Step 7.
Yes
Go to Section
3.2.1.2.2.
3
Did a complete label advance without the
ERROR Light illuminating?
No
Go to Step 4.
Yes
Go to Step 5.
4
Did a complete label advance with the ERROR
Light illuminating?
No
Go to Section
3.2.1.2.1.
Yes
Test complete. If
applicable, install
ribbon. Retest. If
problems persist, go to
Section 3.2.1.2.2.
5
Disable all options. Press FEED.
Did a complete label advance without the
ERROR Light illuminating?
No
Enable the attached
options, retesting after
each enable, until
problem option is
found, and then
troubleshoot the
option.
Summary of Contents for M-Class Mark II
Page 1: ...M Class Mark II Maintenance Manual...
Page 4: ...ii...
Page 5: ...i 1 Overview 1 0 Introduction 1 1 1 About this Printer 2...
Page 6: ...ii...
Page 42: ...ii...
Page 62: ...Troubleshooting 3 20...
Page 64: ...ii 4 11 Media Supply Assembly 28 4 11 1 Media Hanger 28 4 11 2 Media Hub 29...
Page 94: ...Removal and Replacement 4 30...