Datamax E Class Operator'S Manual Download Page 1

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Operator’s Manual

Summary of Contents for E Class

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Page 3: ...s manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of Datamax O Neil Corporation All rights reserved Printed in the United States of America Copyright 2009 by Datamax O Neil Corporation Part Number 88 2348 01 Revision A Important Safety Instructions This printer has been carefully de...

Page 4: ... First Edition Gost R FCC This device complies with FCC CFR 47 Part 15 Class A Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and ca...

Page 5: ... e er r ra a at t ti i io o on n n 3 1 Introduction 11 3 2 Lights 11 3 3 Buttons 12 3 4 Printer Configuration Tools 13 3 5 Printer Configuration Utility DMXConfig 14 3 6 Windows Driver 16 3 7 Media Calibration 18 3 8 Internal Labels 21 3 8 1 Database Configuration Label 21 3 8 2 Test Label 21 3 8 3 Hex Dump Label 22 M M Ma a ai i in n nt t te e en n na a an n nc c ce e e a a an n nd d d A A Ad d d...

Page 6: ...n n ns s s A A Ap p pp p pe e en n nd d di i ix x x B B B I I In n nt t te e er r rn n na a al l l M M Me e en n nu u u A A Ap p pp p pe e en n nd d di i ix x x C C C E E Et t th h he e er r rn n ne e et t t S S Se e et t tu u up p p A A Ap p pp p pe e en n nd d di i ix x x D D D W W Wa a ar r rr r ra a an n nt t ty y y G G Gl l lo o os s ss s sa a ar r ry y y ...

Page 7: ...rinter driver can be found on our website www datamax oneil com or on the included Accessories CD ROM If you wish to write a custom program a copy of the Class Series Programmer s Manual part number 88 2341 01 can be found on this CD Rom or our website 1 1 1 2 2 2 A A Ab b bo o ou u ut t t t t th h hi i is s s P P Pr r ri i in n nt t te e er r r After removing the printer from the packaging materi...

Page 8: ...2 Chapter 1 Getting Started ...

Page 9: ...n ne e ec c ct t ti i in n ng g g t t th h he e e P P Pr r ri i in n nt t te e er r r 2 2 1 Power Connection Before connecting the AC Power Cord or interface cables to the printer ensure the Power On Off Switch is in the Off position The printer is powered by an external auto ranging power supply which connects between the printer and wall outlet as shown below Before connecting ensure that the ra...

Page 10: ...s serial RS 232C interface use an acceptable cable configuration as shown below contact your reseller for ordering information Part 32 2483 01 Part 32 2301 01 To connect the printer to the host s parallel interface use a Centronics parallel cable To connect the printer to the host s USB interface use a standard USB cable Note that the printer has a versatile communications feature When connected t...

Page 11: ...ur printer proceed as follows 1 Open the cover 2 Push down the Printhead Latch and raise the Printhead Carrier Assembly The Fixed Position Media Sensor shown below is immoveable If your printer has this sensor proceed to Loading Media Section 2 4 Fixed Position Media Sensor Printhead Carrier Assembly Printhead Latch The Adjustable Media Sensor AMS shown below may need to be positioned as described...

Page 12: ... Reflective Near the center of the black mark Reflective The printer must be configured to use continuous media see Section 3 4 To properly position the AMS you will need to know where the TOF mark is located on your media For more information on media see Appendix A Specifications Depending of your media type take a measurement from the left justified media edge across to the center of the TOF ma...

Page 13: ...as follows 1 Based on the measurement made earlier choose the Reference Letter that best corresponds to the location of your TOF mark Top Slide Bottom Slide Reference Letters Reference Letters Setting Window Setting Window 2 Use a finger to move the Bottom Slide until your selected Reference Letter appears in the Setting Window of the slide 3 Use a finger to move the Top Slide until your selected ...

Page 14: ...n Roll Media Printhead Latch Printhead Carrier Media Hub Media Hub Flange smooth side toward media Standoff 5 Slide the Media Guide and Media Hub Flange to the edge of the media 6 Close the Printhead Carrier Assembly and press down until it locks into place 7 Close the cover and press the F2 button several times to position the media and ensure proper tracking If the printer does not correctly sen...

Page 15: ...orward to the Open position 5 Remove 6 152 mm of labels from the backing Route the Media Backing over the Platen and Peel Bar and behind the Peel Roller and Fascia as shown below 6 Push the Peel Lever back to the Closed position 7 Close the Printhead Carrier Assembly and press down until it locks into place 8 Close the cover and press the F2 button several times to advance the media and ensure pro...

Page 16: ...y Core onto the other hub Ribbon Empty Core Slide a Ribbon onto a Hub and an Empty Core onto a Hub Push in and lift to remove the Hubs 4 Push the Printhead Latch down and raise the Printhead Carrier Assembly Printhead Latch Printhead Carrier 5 Place the Ribbon Hubs back into the printer and route the ribbon through the Printhead Carrier Assembly as shown below then close the Printhead Carrier Ensu...

Page 17: ...ion buttons The functions of these lights and controls are listed in the following sections 3 3 3 2 2 2 L L Li i ig g gh h ht t ts s s Power Fault Paused Indicates the printer is on Indicates a top of form or mechanical error has occurred Solid On Indicates the printer is in the Paused state Blinking Indicates the printer is receiving data from the host Normal Mode Normal power up All three lights...

Page 18: ...abel F1 F2 Prints the Test Label Print Configuration Label F2 F3 Produces Database Configuration and Test Label Print Ethernet Label F1 F2 F3 Prints the printers Ethernet configuration Quick Calibration Press and Hold F2 Performs a Quick Calibration see section 3 7 1 Empty Calibration Press and Hold F1 F2 Performs a Empty Calibration see section 3 7 2 Delayed Power up Functions Turn on the printer...

Page 19: ...sical location or host operating system No additional software required Printer must be equipped with an Ethernet option Depending on the complexity of the network initial connection may not be possible until network parameters are set via another method See Appendix C 3 Windows Driver The Windows printer driver located on the Accessories CD ROM Many applications require use of driver for printing...

Page 20: ...urations for Applications Saved Configurations can be Shared with other Printers and Sent via Email Download Files Formats and Fonts Query Memory Modules Be sure to use the DMXConfig utility located on the Accessories CD Rom that is included with your printer Older versions might not operate correctly with some printers For the latest version please visit our web site at www datamax oneil com A ne...

Page 21: ...nd make any changes necessary to the printer configuration Once complete send the new settings to the printer using the Configure Printer toolbar button The example below illustrates changing the Media Type setting to Thermal Transfer 6 Select the Media Settings tab in the Media Type drop down box select Thermal Transfer 7 Send the settings to the printer using the Configure Printer toolbar button...

Page 22: ... visit our web site at www datamax oneil com Installing the Windows Driver Place the Accessories CD Rom included with your printer into your computers CD Rom drive Once the CD Rom starts select Install Windows Driver from the main menu and follow the instructions on the screen to install When prompted select your printer from the list i e Datamax E 4xxx Continue to follow the on screen instruction...

Page 23: ...the Stock setting matches the size of the label you are using If you cannot find a match for your label click New and enter the dimensions of your label Options Tab Print Speed Printhead Temperature These two settings will have the greatest effect on print quality Some label stocks will require more heat and slower print speeds to generate a quality image The Windows application software used to c...

Page 24: ... the media sensor adjusted and the sensor type selected 2 Press and hold the F2 button until one label has been output then release Wait for the printer to process the data There are two possible outcomes Upon completion one of the following lights will flash five times to denote the result of the auto calibration attempt POWER light Successful calibration FAULT light Unsuccessful calibration try ...

Page 25: ...Connect the host to the printer with a serial or parallel cable 2 Turn on the printer 3 Launch the DMXConfig utility 4 Query the printer by using the Query Printer toolbar button top left This will connect to the printer and get the current printer settings 5 Select the Sensor Calibration Tab and then click the Media Calibration Wizard button When prompted click OK to start the calibration wizard ...

Page 26: ...now prompt you to Remove Stock Remove all media and backing from the printer Close the printhead and click OK 9 The Calibration Wizard will now respond with Passed Calibration click OK Re install the media in the printer Close the printhead and press the F2 button to test the calibration Each press of the F2 button labels should feed one label If the printer was unsuccessful in calibrating Retry t...

Page 27: ...th the printer on loaded with media at least 4 inches wide and ribbon if printing with thermal transfer media press the F2 F3 buttons simultaneously 3 8 2 Test Label The Test Label is used to evaluate the current printer setup for print quality label tracking and print positioning To print the Test Label proceed as follows With the printer loaded with media at least 4 inches wide and ribbon if pri...

Page 28: ...is an essential reference As a final note many software programs use bit mapping to construct the label making diagnosis of this data difficult Contact Datamax O Neil Technical Support with any questions To enter Hex Dump Mode and print a Hex Dump Label proceed as follows With the printer off loaded with media at least 4 inches wide and ribbon if printing with thermal transfer media press and hold...

Page 29: ... a cotton swab to clean the printhead from end to end After every roll of media Platen Roller Turn the power off Rotate the platen roller and clean it thoroughly with solvent and a cotton swab After every roll of media Peel Off Roller Rotate the peel off roller and clean it thoroughly with solvent and a cotton swab After every roll of media Media Path Solvent After every roll of media Peel Tear Ba...

Page 30: ...fferent cleaning methods are recommended Streaks can indicate a dirty or faulty printhead Proper cleaning is critical To maintain peak performance of the printer Datamax O Neil offers a complete line of cleaning products including pens cards films and swabs Visit our website at http www datamaxcorp com clean to learn more Cotton Swab Procedure for users of direct thermal media or thermal transfer ...

Page 31: ...ning Cleaning Film Procedure for users of thermal transfer media and resin ribbon when printing with a Heat Value of 22 or higher or when other methods prove unsuccessful 1 Raise the cover then raise the Printhead Assembly and wait briefly for the printhead to cool 2 Remove media and ribbon then place a sheet of Cleaning Film under the printhead Part number 70 2087 01 for 4 inch film 3 Close and l...

Page 32: ...rence only and do not correspond to specific media widths To perform a media width adjustment proceed as follows 1 Load media into the printer Print a label press the F1 F2 buttons simultaneously and examine it 2 If the printing appears too light on the right hand side of the label see example below then move the Thumbwheel counterclockwise Print another label and examine it make additional adjust...

Page 33: ...uality This adjustment is set at the factory and should not need further adjustment however with the different types and thickness of media some re adjustment may be necessary if print quality suffers If thermal transfer equipped it is not necessary to remove the Ribbon Handler Assembly an access hole through the assembly is provided To adjust the printhead turn the Set Screw until optimum print q...

Page 34: ...is provided Remove the printhead as follows 1 Turn off the printer 2 Loosen the Printhead Screw until the printhead is freed 3 Press the Printhead Latch then raise the carrier assembly 4 Remove the printhead cable from the back of the printhead Replace the printhead as follows 1 Connect the printhead cable to the new printhead 2 Position the printhead in the printhead carrier assembly ensure that ...

Page 35: ...printer will perform a cold reset The previous printer setup will not be affected unless substantial firmware data structure changes have occurred Print a Database Configuration Label to verify your new firmware version Following an unsuccessful download the FAULT Light will illuminate then the printer will perform a warm reset both the POWER and PAUSED Light will be on during power up initializat...

Page 36: ...eing used Use the software program or DPL commands adjust the Heat Setting and Print Speed A mismatched incorrect ribbon media combination is being used Check the types being used Faulty printhead Replace it see Section 4 4 or call for service The printer does not print or prints several labels at once The labels are incorrectly loaded See the loading instructions on the inside cover of the printe...

Page 37: ...st on the printer Call for service Label advances 1 2 inches before a fault indication The ribbon may be incorrectly installed Ensure that the ribbon s inked side faces the paper With most ribbons this can be verified by rubbing paper against the ribbon the ink should smudge the paper Or if using label stock the sticky side of a label will pull off the ink A mismatched ribbon paper combination is ...

Page 38: ... 17 9 cm Weight 5 2 pounds 2 4 kg Operating Temperature 40 to 95 F 4 to 35 C AC Input Voltage Power Supply 105 VAC to 250 VAC 50 60 Hz Printing Print Method Direct Thermal Thermal Transfer optional Print Speed E 4205e 1 5 IPS 25 4 127 mm s E 4304e 1 4 IPS 25 4 101 6 mm s Resolution E 4205e 203 DPI 8 dots mm E 4304e 300 DPI 11 8 dots mm Tear Bar Tear up DRAM Memory 16MB FLASH Memory 4MB ...

Page 39: ...117 mm with optional Cutter Media Supply Roll Capacity 5 inches 127 0 mm O D on a 1 inch 25 4 mm core Ribbon Width Range 1 0 4 3 inches 25 110 mm Ribbon Roll Capacity Matched to media approx 361 feet 110 m long with a 1 5 inch 38 mm O D on a 5 inch core Communications Interface USB RS 232 DB 9 and Centronics Parallel Baud Speed 600 to 38 400 bits per second BPS Handshaking Xon Xoff CTS DTR Parity ...

Page 40: ... E Total thickness 010 6 0025 F Notch opening width 50 20 Distance from the edge of the media to the media sensor aperture left justified 175 125 G with the Adjustable Media Sensor option 2 94 125 H Reflective mark width 2 4 10 50 I Distance between reflective marks 24 3 375 5 J Reflective mark length 25 10 1 Units of measure are in inches 2 The reflective black mark must be carbon based placed on...

Page 41: ...Appendix A Specifications 35 ...

Page 42: ... ri i in n nt t te e er r r S S Se e et t tu u up p p M M Mo o od d de e e B B Bu u ut t tt t to o on n n F F Fu u un n nc c ct t ti i io o on n ns s s In Printer Setup mode the buttons control the operational settings of such items as media type communications and options as detailed below It is recommended that the Printer Setup Mode not be entered while in Peel Mode or with the optional Present...

Page 43: ... current values and resumes Current Item and Value is printed F1 Increments item s value F3 Decrements item s value F2 Press and Release Press and Hold F2 F1 F3 Accepts the current values for test Selects the next menu item Direct Select menu item e g 9 Fault Light flashes Baud Rate menu item 9 see Section B 2 2 Normal Mode Feeds one label for test Press and Release When adjusting CONT FORM LENGTH...

Page 44: ...the LABEL LENGTH item hold F2 for 12 flashes etc Menu Items Values 1 DIRECT THERMAL MEDIA TYPE 2 GAP SENSOR TYPE 3 AUTO PRESENT SENSOR 4 AUTO CUTTER 5 IMPERIAL UNITS OF MEASURE 6 0 ROW ADJUST 7 0 COLUMN ADJUST 8 0 PRESENT ADJUST 9 9600 BPS BAUD RATE bps 10 8 DATA BITS 11 STANDARD CODES CONTROL CODES 12 100 LABE LENGTH 01 in 13 426 LABEL WIDTH 01 in 14 511 SCALEABLE FONT CACHE 1KB 15 1024 INTERNAL ...

Page 45: ...mperial values Possible Values Imperial Metric 6 ROW ADJUST Shifts the vertical start of print position in xxx dots Possible Values Range 0 255 nominal 128 0 close to edge 255 farthest from edge 7 COLUMN ADJUST Shifts the horizontal start of print position in xxx dots Possible Values Range 0 255 nominal 128 0 close to edge 255 farthest from edge 8 PRESENT ADJUST Specifies an additional amount to f...

Page 46: ...ptions are installed the printer sets stop location to the next label s start of print Host commands will override 17 LABEL ALIGNMENT Sets the label alignment method Possible Values YES user manually determines ALIGN LENGTH AUTO printer determines ALIGN LENGTH NO no Label Alignment used 18 ALIGNMENT LENGTH Leading edge distance of two successive labels Must be entered if LABEL ALIGNMENT is set to ...

Page 47: ...ngle processing provides time stamps that are more accurate but it slows label throughput time 23 FAULT HANDLING When a fault condtions is detected printing stops and the ERROR light turns on After the problem is corrected the FEED Key must be pressed to clear the fault The label in process is not reprinted Possible Values YES or NO default NO NO NO REPRINT disabled reprinting will occur 24 HEAT C...

Page 48: ... the F2 button and count 9 flashes of the FAULT Light then release it The following printout should be produced 3 Press the F2 button one time to increment to the 19200 bps value The following printout should be produced 4 At this point you will accept the current values for test and exit the Printer Setup Procedure by simultaneously and briefly pressing the F1 F3 buttons Wait until the PAUSED Lig...

Page 49: ...nds The three possible modes YES AUTO and NO are detailed in the following sections B 3 1 Label Alignment YES In this mode the operator must supply an ALIGN LENGTH value This value must be physically measured from leading edge to leading edge of two successive labels as shown The measurement must be as accurate as possible For very short labels errors as small as 0 01 can result in noticeable prin...

Page 50: ...the greater the waste Special Case Auto Alignment when the Present Sensor enabled If the printer is equipped with the Present Sensor option and that feature is enabled while the label length is being calculated the printer will pause and illuminate the PAUSE Light after each movement You must press the Pause Button for the alignment to continue This allows you to remove any labels as required howe...

Page 51: ...nt and label measurement Ensuring slack in the label stock may result in a slightly different measurement The Alignment Length may also be set manually via the Setup Menu Increasing or decreasing the value by 1 or 2 units in 100 may help to prevent the wasted labels however this may result in incorrect print positions for labels that are short in length Label Alignment is incorrect Pressing FEED s...

Page 52: ...sor OR Ensure the host computer is not providing a Present Distance shorter than is required for the Tear Bar Use the Setup Menu to modify the Present Adjust value Tear Mode is selected but the label stop position present position is too far forward Another present position has been determined OR The Present Adjust value is not correct Ensure the host computer is not providing a Present Distance l...

Page 53: ... during the Calibration mode but can still occur while printing test labels If at any time you wish to discard your changes and revert back to the previous calibration simply turn off power to the printer To perform Calibration F1 Auto Media Calibration See Section B 4 1 See Section B 4 2 Calibration Mode F3 Analyze media F3 F2 Analyze media backing material or reflective mark Analyze no media con...

Page 54: ...ue to hold the button until the PAUSED Light turns off then release it 2 Next press the F1 button The printer will feed approximately ten inches of media to calculate the TOF Delta and Low values to be used 3 Upon completion one of the following Indicators will flash five times to denote the result of the auto calibration attempt PAUSED Light Successful calibration Proceed to Step 5 FAULT Light Un...

Page 55: ...t as it analyzes the material 3 Position the backing material or the black reflective mark over the media sensor close the Printhead Carrier Assembly and then press the F2 button The printer will flash the FAULT Light as it analyzes the top of form mark 4 Remove all the material from the media sensor close the Printhead Carrier Assembly and then press the F3 button The printer will flash the FAULT...

Page 56: ...50 Appendix B Internal Menu ...

Page 57: ...sabled 1 With Printer Off connect the network cable then turn on Printer 2 The printer will now search for a DHCP server Allow up to 90 seconds for the printer to retrieve an IP address 3 At this point it is recommended to print a Network Report This Network Report is generated by the printer and lists important default information such as the IP and MAC Addresses as well as SSID for wireless equi...

Page 58: ...frastructure Set any WLAN Security Settings if necessary For static IP setup Set the Static BSS Address This is the address assigned to the radio portion of the network card it must be an unique address Scroll down to the bottom of the page enter the password default is sysadm and click apply 4 Click on the TCPIP Configuration menu item Locate and set the following items Activate the Enable Wirele...

Page 59: ... left hand side The TCP IP Configuration and WiFi Configuration pages contain many items associated with the setup of the network card as well as wireless security settings The following tables provide information on each of the items listed on these pages Note You must provide a password to change any settings the default password is sysadm Note After changes are sent to the printer on all web pa...

Page 60: ...ings Port Number Selects the Port to use for all network communications Default is 9100 Max Transmission Units Sets the Maximum Transmission Unit packet size where Packet size in bytes 512 65515 Default is 1500 Gratuitous ARP Minutes 0 disable Sets time interval for ARP transmission packets where 0 2048 minutes Default is 0 Duplex Capability Allows the User to specify the line duplex and speed of ...

Page 61: ...ing Infrastructure mode Default is US WLAN Security Settings Wireless Security Mode Configures the security settings Disable security is disabled default wep64 64 bit key length sometimes referred to as 40 bit wep128 128 bit key length wpa psk WPA Pre Shared Key wpa leap WPA LEAP wpa leap64 Migration mode w Cipher suite TKIP 40 bit WEP using EAP LEAP Requires LEAP username and password wpa leap128...

Page 62: ... not checked DHCP Retransmit Interval Sets the DHCP retransmission interval to use when Enable DHCP Fixed Interval Retransmission is set to fixed This is an integer with a range of 1 64 Default is 15 DHCP Acquire Time Limit Sets the number of seconds the DHCP should attempt to acquire an IP address before using the fallback IP address if wl dhcp fb is on An integer with a range of 1 255 Default is...

Page 63: ... uses the DMXConfig software utility to configure the printer 1 Connect the host to the printer with a serial or parallel cable 2 Turn on the printer 3 Launch the DMXConfig utility Query the printer by using the Query Printer toolbar button top left This will connect to the printer and get the current printer settings 4 Next select the Communications tab scroll down to the network parameters Set D...

Page 64: ...ct the Communications tab Select WLAN AdHoc SSID Unique and then click the button to the right The printer will now reset itself and be configured to the following settings Wireless Mode Enabled IP 192 168 10 26 SSID MAC Address of the printer unique value for each printer listed on the Network Report Label Subnet Mask 255 255 255 0 Gateway 192 168 10 26 BSS 192 168 10 1 this is the IP of the radi...

Page 65: ...rd The following screen should appear click Next 2 Make sure that Local Printer is selected and then click Next 3 Select on Create a new port and then select Standard TCP IP Port from the drop down menu Click Next 4 Click Next 5 In the Printer Name or IP Address field enter the IP address of your printer The Port Name field does not need to be changed When finished click Next 6 Make sure Standard ...

Page 66: ...me field Next select whether or not to set this printer as your default printer Then Click Next 14 Select whether or not to share this printer on your network Then Click Next 15 Select No then Click Next 16 Confirm your settings and then click Finish 17 If prompted with the Digital Signature Not Found window click Yes to continue installation 18 Your computer will now copy the necessary files from...

Page 67: ... than those for which they were manufactured This warranty also does not cover loss damages resulting from accident or damages resulting from unauthorized service T T Th h he e er r rm m ma a al l l P P Pr r ri i in n nt t th h he e ea a ad d d This warranty is limited to a period of one year 365 days or 1 000 000 linear inches of use whichever comes first for the E Class 4205e and 4304e thermal p...

Page 68: ...i io o on n ns s s Datamax O Neil makes no warranty as to the design capability capacity or suitability of any of its hardware supplies or software Software is licensed on an as is basis without warranty Except and to the extent expressly provided in this warranty and in lieu of all other warranties there are no warranties expressed or implied including but not limited to any warranties of merchan...

Page 69: ...parate individual labels or tags core diameter The inside diameter measurement of the cardboard core at the center of a ribbon or media roll cutter A mechanical device with a rotary or guillotine type blade used to cut labels or tags following printing defaults The functional setting values returned following a factory reset of the printer diagnostics Programs used to locate and diagnose hardware ...

Page 70: ...roll media media sensor An electronic device equipped with photosensors to detect media and the top of form on die cut notched or reflective media notched stock Media typically tag stock with holes or notches in the material that is used to signal the top of form The printer must be set to gap to use this media type preprinted media Label stock that contains borders text or graphics floodcoating e...

Page 71: ...printing material typically featuring a notch or black mark for TOF and no adhesive backing thermal transfer The printing method that creates an image by transferring ink from a ribbon onto the media using the heat from the thermal printhead TOF top of form The start of a new label as indicated by a label gap notch mark or programming void An undesirable blank space in a printed image ...

Page 72: ...Glossary ...

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