Datamax ANDES 3 User Manual Download

Page: 31 / 32

6 Customer Support

Datamax-O'Neil Americas

Orlando, FL USA
Monday - Friday
8:00am - 6:00pm EST
Tel: 407-523-5540
Fax: 407-523-5542

[email protected]

Datamax-O’Neil EMEA
Valence France
Monday - Friday
0830 - 1700 GMT
Tel: + 33 (0) 4 75 75 63 00

Fax: +33 (0) 4 75 82 98 38

[email protected]

Datamax-O'Neil Asia-Pacific
Singapore
Monday - Friday

0830 - 1730
Tel: +65 6505 2250
Fax: +65 6769 8135

[email protected]

Summary of Contents for ANDES 3

Page 1: ...ANDES 3 User Guide 7A300028 Rev A ...

Page 2: ......

Page 3: ...ing Paper 8 3 Using the Printer 9 3 1 Initial Power Up and Self Test 9 3 2 Connecting the Printer 10 3 2 1 Dip Switches Location 10 3 2 2 Setting Dip Switches 11 3 2 3 Dip Switch Functions 11 3 3 Communications 12 3 3 1 Serial Communications Specification 12 3 4 Infrared Communications Mode IrDA 13 3 5 Bluetooth 802 11b Communications Option 13 3 6 Magnetic Stripe Reader Option 13 3 7 Programming ...

Page 4: ...ing Instructions 19 4 2 Charging the Printer Battery 19 4 2 1 Important Notes on Charging Batteries 20 4 2 2 Important Notes on Replacing Batteries 20 4 3 Verifying Battery Charge State 20 4 4 Battery and Safety Information 21 4 5 Recycling Batteries 21 4 6 Troubleshooting 22 4 7 Printer Supplies 23 5 Specifications 25 5 1 Printer Specifications 25 5 2 Supply Specifications 25 5 3 Regulatory Notes...

Page 5: ...y them This product is designed for servicing at an Authorized Service Center Other than routine maintenance described in this manual the user should not attempt to repair service or disassemble this product Incorrect operation handling or improper operating environments may cause damage or otherwise affect the proper operation of this product Such actions invalidate the product warranty Safety In...

Page 6: ...itality and restaurants ticketing and many others where point of service receipts are required The package contains Printer Battery Cartridge Universal Adapter USA UK European and Australian plugs for charging the battery inside the printer Belt Loop System and Roll of paper supply already loaded in the printer Both cabled and wireless communication is possible Overview FIGURE 1 PRINTER OVERVIEW ...

Page 7: ...e Battery Note Refer to Figure 2 below to install the battery pack in the printer Unlock the battery door by sliding the battery door locking tab down Open the battery door Insert the battery as shown The battery side with two contact terminals should be facing down to make contact with the two spring probes inside the battery compartment Close the battery door Lock the battery door by sliding the...

Page 8: ...gurations comply with most international standards The wall mounted charger is not supplied with plugs for use in Korea Model ANDES 3 Input Voltage Current 100 240 VAC 0 4A Input Frequency 47 63 Hz Output Voltage Current 10VDC 1 32A Do not use a charger not approved by Datamax O Neil for use with the ANDES 3 Use of an unapproved charger could damage the battery pack or the printer and will void th...

Page 9: ...bed in Table 1 FIGURE 4 LED INDICATOR LOCATIONS Note Refer to the Troubleshooting guide to determine error or fault condition Table 1 explains the LED indicator status Refer to Figure 4 for the locations described for ON OFF and FEED pushbutton switches and AC adapter socket Table 1 Reading the LED Status ...

Page 10: ...ottom of the printer into the slot of the connector Pull down until you hear a click The printer is now secure The loop is then placed over your belt Allow the printer to hang down to either the left or right hip To release the printer press in on the two latches on the connector and pull the knob clear of the slot Note Do not force or pull the printer from the connector without pressing in on the...

Page 11: ...inter paper Open the paper door by pressing the Paper Door Unlock Button on the top cover as indicated in Figure 6 FIGURE 6 OPENING PAPER DOOR Place the paper supply roll into the paper supply well Make sure the paper supply unwinds from the bottom as shown in Figure 7 FIGURE 7 INSTALLING PAPER ROLL Position the paper supply between the print head guides Make sure some supply 2 3 inches extends be...

Page 12: ...gainst the tear bar as indicated then tear down and across against the tear bar to tear the paper See Figure 8 for details FIGURE 9 TEARING PAPER The tear bar may have sharp edges Note Using the tear bar is the only way to tear the paper Note Pulling up and pulling sideways without using the tear bar can cause a paper jam due to paper misalignment in the print head mechanism ...

Page 13: ...er will stay on all the time Pressing the On Off switch again will turn the printer off Press the On Off switch to turn the printer off The LED turns off To start the self test press and hold the FEED switch then press the On Off switch The printer will start printing the self test message Release the FEED and On Off switches Press the On Off or FEED switch to stop the self test print The first fe...

Page 14: ...ility from Bachmann Software or PalmPrint Utility from StevensCreek are recommended for Palm Pilot devices 3 2 1 Dip Switches Location The DIP switch is located inside the battery compartment as illustrated below indicating the location of this switch To access to the dip switches open the battery door and remove to battery to access to the DIP SWITCH Figure 11 shows the DIP SWITCH location The fu...

Page 15: ...Rate set for 57600 bps Dip switches 3 4 and 5 must be set to OFF position 802 11b ON ON 802 11 Baud Rate set for 57600 bps Dip switches 3 4 and 5 must be set to OFF position 3 4 5 Baud Rate SW 3 SW 4 SW 5 57600 OFF OFF OFF 38400 OFF ON OFF 19200 ON ON OFF 14400 OFF OFF ON 9600 ON OFF ON Use for fixed IrDA 2400 OFF ON ON 1200 ON ON ON 6 Parity Bit SW 6 Parity Enabled ON Does not apply for IrDA Pari...

Page 16: ... can have either Bluetooth or 802 11 enabled but not both of them at the same time 3 3 1 Serial Communications Specification The RS232C Interface signals for the ANDES 3 Series printers are terminated on a 6 PIN RJ type data connector located on the side of the printer Six connections are provided from the Serial Interface to the host computer The Table 3 below lists the Serial Interface signals a...

Page 17: ... On Off switch Pressing the power On Off switch again will turn the printer OFF Note It is necessary for the mobile computing device you are using to discover the printer Refer to the instructions provided by the systems integrator Note Systems Integrators Refer to the Bluetooth manual provided with your mobile computer and the Bluetooth section of the Developer s Manual 802 11b Application Note a...

Page 18: ...ard not ready to be swiped Red ON Error reading card s data FIGURE 14 USING THE MAGNETIC CARD READER 3 7 Programming Information This section lists the printer control commands strings Note System Developers Please refer to ANDES 3 developer s manual for further details Other features may be available and are described in the Developer s manual ...

Page 19: ...t Commands Font Name PITCH Character Size WxH Command String Downloadable Monospace821BT Monospace821BT 20CPI Short Font 10x18 ESC k 9 NO Monospace821BT 20CPI Bold 10x23 ESC k 8 NO Monospace821BT 20CPI Normal 10x23 ESC k 7 NO Monospace821BT 10 CPI Normal 20x23 ESC k 6 NO Courier Courier Mode 5 24 CPI normal 8x23 ESC k 5 YES Courier Mode 4 21 CPI normal 9x23 ESC k 4 YES Courier Mode 3 19 CPI normal...

Page 20: ...ct Online mode characters printed as received ESC P Select Buffer mode characters are printed on D ESC V n1 n2 8 bit Graphic command ESC v n1 n2 RLE Compressed Graphic command 3 7 5 Magnetic Card Reader Control Commands When MCR is installed Command String Printer Action ESC M nnm Cr Select MCR with nn auto timeout Where nn 00 to 99 m 1 Reads track 1 only m 2 Reads track 2 only m 3 Reads track 3 o...

Page 21: ...d logo image ESC z n1 n2 L data Print Bar Code without visible text ESC Z n1 n2 L data Print Bar Code with visible text ESC Q J n Reverse Dot Feed ESC Q Q n Set Out of Paper Sensitivity ESC Q F m Set Forward Black Mark Seek ESC Q B m Reverse Black Mark Seek 3 7 8 Printer Supervisory and Control Commands Command String Printer Action V Buffer power timer battery status B Buffer status ESC P Print B...

Page 22: ...18 ...

Page 23: ... cotton swab with isopropyl alcohol Rub the swab across the black mark sensor to remove any build up Moisten another cotton swab and rub the swab across the tear bar to remove any build up Note You may experience dust build up depending on the environment and the quality of the paper supply you use If this occurs use a can of compressed air to blow dust and paper debris out of the printer 4 2 Char...

Page 24: ...atteries according to instructions in Section 4 5 4 3 Verifying Battery Charge State We strongly recommend testing your printer before returning it to Datamax O Neil Follow these steps to identify and correct any battery power problem that may be encountered These will help to identify that the fault is with the printer and not some other part of your system To test the AC adapter Use a multi mete...

Page 25: ... to 104 F 4 C to 40 C Do not store a fully charged battery at temperatures greater than 104 F 40 C for long periods of time the battery may permanently lose charge capacity The recommended temperature for charging is between 68 F 20 C to 77 F 25 C Be sure to use a fully charged battery before long or battery intensive printing sessions Certain operations for example printing receipts with a lot of...

Page 26: ... print head following the cleaning Instruction listed in Section 4 1 Red Error LED on Check that paper roll is not out and paper door is closed Error reading MCR After extended printing print head may be hot printer will pause before resuming printing If the problem is not identified by following the above trouble shooting guide contact Datamax O Neil Technical Support Support numbers and Email ad...

Page 27: ...olls 757150 Thermal Print Head Cleaning Pen 757160 Magnetic Card Reader Cleaning Cards 5 per order 757352 Shoulder Strap with Quick Clip 767400 1 Battery Charger 2 Bay Li Ion 120VAC 767400 2 Battery Charger 2 Bay Li Ion 220VAC 767400 4 Battery Charger 2 Bay Li Ion 240VAC 7A1000014 Li Ion Battery Cartridge 7 4VDC 2200 mAH 5892RJD9 Serial Data Cable RJ to DB9 PC compatible Available from Datamax O N...

Page 28: ...24 ...

Page 29: ... normal and bold Large normal Reduced normal and bold Large rotated Supported Bar Codes Codabar Code 39 UCC EAN 128 UPC EAN JAN Interleaved 2 of 5 Code 128 Memory 2M Flash 768K SRAM 256K int 512K ext Charging Time Approximately 180 minutes Communications RS 232 IrDA Bluetooth 802 11b Print Ratio 25 black maximum sq in 5 2 Supply Specifications Supplies Thermal direct receipt paper Supply Thickness...

Page 30: ...ubject to the following two conditions 1 this device may not cause harmful interference 2 this device must accept any interference received including interference that may cause undesired operation 5 3 2 Warranty This printer is warranted by Datamax O Neil to be free of defects in parts and workmanship for a period of one year from date of shipment This warranty does not apply to defects resulting...

Page 31: ...3 5542 tech_support datamax oneil com Datamax O Neil EMEA Valence France Monday Friday 0830 1700 GMT Tel 33 0 4 75 75 63 00 Fax 33 0 4 75 82 98 38 eurotech datamaxcorp com Datamax O Neil Asia Pacific Singapore Monday Friday 0830 1730 Tel 65 6505 2250 Fax 65 6769 8135 tsaspa datamax oneil com COPYRIGHT 2010 DATAMAX O NEIL ...

Page 32: ......

Search results

Summary of Contents for ANDES 3

Reviews:

Related manuals for ANDES 3

Brands by name

Popular brands

Datamax ANDES 3, User Manual

Search results

Summary of Contents for ANDES 3

Reviews:

Related manuals for ANDES 3

Brands by name

Popular brands