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D-8

Once the printer is installed following the process in Section C.3, both the printer driver and USB CDC

drivers are installed. If the requirement is for CDC only, you need to update the printer User Mode using

the NETira

™

CT Printer Configuration Utility.

Turn on the printer and wait

until the “Ready” screen

appears. Connect the USB cable

to the PC.

Open the NETira

™

CT Printer

Configuration Utility.

Query the printer by using the

“Auto Detect” button. This will

connect to the printer and

retrieve the settings currently

stored in the printer. If the

printer fails to “Auto Detect,”

check your RS-232 settings to

ensure you have the correct

COM Port selected.

Click on “Miscellaneous” and

change the “USB Mode” to “CDC

Class.”

Press “Send.”

Summary of Contents for RL3

Page 1: ...User Guide RL3 3e RL4 4e 110259 005 ...

Page 2: ......

Page 3: ...f the purchaser hereunder shall in no event exceed the total amounts paid to Datamax O Neil hereunder by the purchaser for a defective product In no event shall Datamax O Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax O Neil in the delivery or installation of the computer hardware supplies or software or in the performance of any servic...

Page 4: ...Place the printer on a flat firm solid surface Make sure all openings on the printer remain unblocked never insert anything into the openings or ventilation slots Do not place the printer near a heat source Do not use your printer near water or spill liquid into it Be certain that your power source matches a listed voltage rating for the printer if unsure check with your dealer or local utility co...

Page 5: ...th the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions it may cause harmful interference to radio communications However t...

Page 6: ...C 12 3 Printer Operation 3 1 Front Panel 13 3 1 1 LCD Icons 13 3 1 2 Audible Alerts 13 3 1 3 Buttons 14 3 1 4 Menu 14 3 2 Configuration Label 15 3 3 Establishing Printer Connection 15 3 4 NETira CT Printer Configuration Utility 17 3 5 Media and Calibration 19 3 5 1 Selecting Media Type 19 3 5 2 Quick Media Calibration 21 3 5 3 Manual Media Calibration 22 3 6 Presenter Mode 26 3 7 Printer Input Mod...

Page 7: ...DHCP Setting C 2 C 3 Infrastructure Ad hoc Setting C 3 C 4 Wireless LAN Security Settings C 4 C 4 1 WEP 64 128 Bit C 4 C 4 2 WPA2 PSK w CCMP C 5 C 4 3 WPA2 PSK w TKIP C 5 C 4 4 WPA2 Enterprise C 6 C 4 5 WPA PSK TKIP w TKIP C 7 C 5 Resetting the Printer C 8 C 6 Bluetooth Setup C 8 Appendix D USB Setup D 1 Introduction D 1 D 2 Printer Configuration D 2 D 3 Composite Class Installation D 3 D 4 CDC Cl...

Page 8: ...ld separately The appropriate power supply for your region is required and is not included as part of the printer purchase If you do not have an applicable power supply for your printer you will need to order one before getting started NETira CT Configuration Software version 1 0 0 or greater Available for download at www datamax oneil com Connection Cable If the printer you are setting up does no...

Page 9: ... Both the hand strap and shoulder strap have a limited breakaway strength If the strap is caught or wrapped and pulled beyond normal use the strap will come off the Attachment Points Do not use the straps for mounting hanging or as the means for a permanent installation of the printer If the latch appears damaged white stress marks in plastic discontinue use and replace Orient and connect the clip...

Page 10: ...media changing This ingress of moisture should be avoided at all costs The printer warranty cannot be honored for excessive water inside the printer even if an IP54 case is used 1 Open the case at the two 2 side zippers 2 Slide the printer into the case 3 Close the case using the two 2 side zippers and Velcro closure 4 Fold back the paper exit flap for each print job The paper exit flap can also b...

Page 11: ...rinter is 50 C 122ºF However the maximum operating temperature for charging when used with a Datamax O Neil power supply is limited to 40 C 104ºF Please charge the printer in a suitable location that meets this temperature requirement There is a risk of explosion if the battery is replaced by an incorrect type Dispose of used batteries properly 1 Remove the Battery from the printer Then remove the...

Page 12: ...lace immediately in an empty metal trash can DO NOT use the battery for any product other than the RL3e RL4e or designated printer DO NOT tamper with or attempt to disassemble the battery pack DO NOT subject the battery pack to water or liquids of any kind Be careful when setting the battery pack down on a flat surface always store the battery pack with the contacts facing up DO NOT stack batterie...

Page 13: ...vailable cables Serial RJ11 USB Charging Port Before connecting Power or interface cables to the printer be sure the printer is powered off For hardware setup instructions see Section 3 3 Establishing Printer Connection Once hardware connection has been established go to the corresponding Appendix listed below for instructions on setting up the printer using Netira CT Serial Connection The serial ...

Page 14: ...ww datamax oneil com 7 Load media into the printer as follows 1 Slide the Thumb Latch rearward and then lift up on the printer s Cover Thumb Latch Cover 2 Slide and hold open the Supply Hubs Supply Hubs ...

Page 15: ...oll of Media 4 Allow the Supply Hubs to retract onto the Roll of Media Then close the printer s Cover and press downward until latched Supply Hubs Roll of Media Cover 5 Press the button two or three times to normalize tracking The printer should advance the media to the start of the next label for each press ...

Page 16: ...imes to normalize tracking The printer should advance the media to the start of the next label for each press With some types of media it may be necessary to periodically remove slack in the backing liner material that accumulates before the Peeler Door To remove Hold the Peeler Door closed and pull on the backing material until the slack is removed and is tight When using the printer in presenter...

Page 17: ...rnal Media Loading Load media into the printer as follows 1 Slide the Thumb Latch rearward and then lift up on the printer s Cover Thumb Latch Cover 2 Open the External Media Door located in the bottom of the printer External Media Door ...

Page 18: ...Media Spacer 4 Insert the Media through the External Media Door and through the printer as shown Media 5 Close the printer s Cover and press downward until latched 6 Press the button a couple of times to normalize tracking The printer should advance the media to the start of the next label for each press ...

Page 19: ...TC will continue to keep time If the main battery is pulled you have 2 days or the time will be lost and will need to be reset once power is restored Viewing the RTC Setting 1 Click on Printer Information 2 View the current RTC date and time stamp in Printer Date Time section Resetting the RTC 1 Click on Printer Diagnostics 2 Click on Set Date 3 Set the Date and Time and click on OK ...

Page 20: ...ore information on NETira CT When the printer is charging it will not auto shutoff 3 1 1 LCD Icons Icon Function 90 Battery Charge Level The number of bars and the will change according to remaining battery charge During charging the battery level is continuously progressing to show charging unless at 100 Wireless LAN Signal Strength The DC power supply is connected and the battery is charging IP ...

Page 21: ...its the menu system and returns to Ready Mode OK Selects the current highlighted item or menu branch 3 1 4 Menu Pressing the button allows entry into the printer s menu system The menu system is informational only configuration changes to the printer cannot be made via the menu The menu consists of three branches default values are show next to each item Serial Baud Rate 9600 BPS Data Bits 8 Parit...

Page 22: ...erial Connection Setup To set up an RJ11 to Serial interface cable is required optional Connect the RJ11 connector to the RL printer The port is located on the side of the printer and designated with COM printed on the port cover Connector should click in place once secured Connect the serial connector portion of the cable to your host computer s serial port The printer will automatically be assig...

Page 23: ...he printer If it does not and Radio OFF is displayed press the Radio button on your printer insert Radio icon symbol for five 5 seconds until Turning on Radio appears Next follow your Host PC or device instructions for adding a new Bluetooth device You should not see the printer as an available printer from your Host PC Once connected and the connection is established proceed to Section 3 4 NETIra...

Page 24: ...ault setting for your printer when used for the first time If the printer has been set to any other input mode the printer must be reset back to Auto or DPL To restore to your computer use Tools Set Input Mode function within NETira CT 1 Once you have downloaded the software follow the instructions as prompted to install it on your PC Once installed launch the NETira CT Printer Configuration Utili...

Page 25: ... of the printer s LCD c In the toolbar from the dropdown menu box select TCP_IP Then click on the Query Printer Icon 3 At this point you may browse the Printer Component categories and make any changes necessary to the printer configuration 4 Once your changes are complete send the new settings to the printer using the Send button NOTE When using the Send button only the changes displayed on the c...

Page 26: ...the Continuous Label Length value to be set Most applications that use label media will use the default setting of Gap However if black mark or continuous media is being used this setting must be changed The Sensor Type setting can be changed using the NETira CT Printer Configuration Utility You can find the software utility at www datamax oneil com and download it from there to your computer s ha...

Page 27: ...0 Distance must be greater than the length of your media i e 1000 10 inches 4 Sensor Type Continuous Gap Labels with gap Continuous Media with no gaps Reflective Labels with Q Mark or black mark 3 After updating the New Value columns click the Send button to send these changes to the printer NOTE NETira CT will change its column status from a green to an orange triangle when values are modified an...

Page 28: ...nfiguration Utility see Section 3 4 for more information on NETira CT or the front panel menu see Section 3 1 It is recommended that the battery is charged to 50 or greater before starting media calibration Launch the NETira CT Printer Configuration Utility and query connect to the printer 1 Click on the Sensor Calibration printer component 2 Install your media in the printer and click the Quick M...

Page 29: ...a Calibration can be performed using the NETira CT Printer Configuration Utility see Section 3 4 for more information on NETira CT It is recommended that the battery is charged to 50 or greater before starting media calibration Launch the NETira CT Printer Configuration Utility and query connect to the printer Procedure for Gap Type Media be sure the printer is set to sense Gap media see Section 3...

Page 30: ...m changes observe that Gap Back Value and Gap Paper Value have changed Procedure for Black Mark Media be sure the printer is set to sense Black Mark media see Section 3 4 1 1 Click on the Sensor Calibration printer component 2 Click the Manual Media button to start the manual calibration process Follow the instructions on the following screen 3 Select the Reflective radio button then click OK ...

Page 31: ...be printed and used for this calibration procedure 4 Load Stock Place a white section of media under the sensor close the door and then click OK Printing Area Sensor 5 Load Special Q Mark Media for Reflective Media Place a black section of the media under the sensor close the door and then click OK Q Mark Area Sensor 6 Remove Stock Remove all media from printer close the door then click OK ...

Page 32: ...NETira CT will display a message indicating that the process has finished In case of any error a FAILED CALIBRATION message will be displayed Repeat the process 8 To confirm changes observe that the Black Mark values have changed ...

Page 33: ...a These setting changes can be performed using the NETira CT Printer Configuration Utility see Section 3 4 for more information on NETira CT Launch the NETira CT Printer Configuration Utility and query connect to the printer Enable the Presenter Sensor 1 Click on the Miscellaneous printer component 2 Set the Present Sensor Equipped to Enabled 3 After updating the New Value column click the Send bu...

Page 34: ...4 Type the number 6 as the Advance Distance after QMark Gap Click the OK button This value may vary if Datamax O Neil media is not used and may require adjustments to the Advance Distance after QMark Gap parameter for the sensor to work properly 5 The following screen will be shown Click the OK button to start the process After the calibration is performed successfully the following confirmation s...

Page 35: ...for more information on NETira CT The NETira CT Configuration Utility can only communicate to the printer using the DPL printer language input mode If the printer has been set to use an input mode other than DPL the printer s input mode must be changed back to Auto or DPL This can be performed using the Tools Set Input Mode function within NETira CT Launch the NETira CT Printer Configuration Utili...

Page 36: ...r To Save a Configuration File 1 Once the printer has been queried the current settings can now be saved to a file You may also make changes to any of the settings and have these values saved as well 2 To save the current configuration in a file go to File Save As menu and specify the filename The current settings will be saved in a file with extension cfg To Load a Configuration File 1 To open a ...

Page 37: ...r Configuration Utility select Tools then Printer Demo 2 Browse to folder containing print files highlight files to be printed and click Add 3 Click on Print to send the file s to the printer Standalone Printer Demo 1 Launch the Printer Demo utility 2 Select the file to print from the dropdown menu 3 Select Settings to set the communication parameters for the communication type selected 4 Click Pr...

Page 38: ...tions 3 Go to the Tools Upgrade Firmware Select the binary file BIN file 4 Click the Send button to start the firmware update Loading Boot 1 and Boot 2 and Firmware Loading Boot Firmware requires a serial connection to the printer 1 Connect the printer to your PC using a serial cable 2 Launch the NETira CT Printer Configuration Utility and query connect to the printer see Section 3 4 for more info...

Page 39: ...5 rolls of media Peel Off Roller Cleaning Pens Cleaning Pens After 3 5 rolls of media Lid Roller Cotton Swab w Isopropyl Alcohol Cleaning Pens After 3 5 rolls of media Media Sensor Compressed Air Compressed Air Monthly Interior Compressed Air Compressed Air As Needed Isopropyl alcohol is a flammable solvent always take the proper precautions when using this substance To achieve optimum print quali...

Page 40: ...ty or faulty printhead To clean the printhead using a Datamax O Neil cleaning card The following procedure is for standard configuration printers Linerless printers should only be cleaned with the Datamax O Neil Cleaning Pens 1 Open the printer Cover Remove any media installed in the printer Open the External Media Door located in the bottom of the printer External Media Door 2 Remove the cleaning...

Page 41: ...printhead using Datamax O Neil Cleaning Pens 770189 000 The Cleaning Pens are typically intended for use on linerless model printers or any printer with adhesive buildup They are used to clean components that are exposed directly to adhesive Two pens are included in the kit the first pen Step 1 breaks up the adhesive and the second pen Step2 removes it STEP 1 STEP2 The pen s end cap has a plastic ...

Page 42: ...ncorrect for the media being used Use the NETira CT Printer Configuration Utility or software commands to adjust the Heat Setting and Print Speed Faulty printhead Call for service The printer does not print or prints several labels at once The labels are incorrectly loaded See the loading instructions in Section 2 3 The media is not calibrated Calibrate it as directed in Section 3 5 The media sens...

Page 43: ...s are in line with the media sensor The media sensor or media sensor circuitry may be defective Call for service Labels move excessively from side to side during printing The media may not be properly loaded Reload it see Section 2 3 When loading media ensure that the supply hubs are against the media and that gaps or marks in the labels are in line with the media sensor When using Peeler Mode sla...

Page 44: ...ging Temperature 40 F to 104 F 5 C to 40 C Relative Humidity 10 90 non condensing ESD Protection RL4 RL4e 8kV Air 6kV Contact RL3 RL3e 6kV Air 6kV Contact Print Technology Printhead Direct thermal 203 dots per inch 8 dots per mm Print Width RL3 RL3e 2 8 72 mm RL4 RL4e 4 125 105 mm Print Speed 4 per second 102 mm per second Memory Installed Memory RLe 64 MB RAM 128 MB Flash RL 32 MB RAM 64 MB Flash...

Page 45: ...aphics The printer is equipped with the most popular industry fonts and bar codes see the Programmer s Manual for full listings and detailed information Scalable Fonts CG TriumvirateTM Bold Condensed CG Triumvirate CG Times with Cyrillic Greek Arabic and Hebrew character support from Monotype Imaging Standard fonts 5 5CPI 7 2CPI 10 2 CPI 10 7CPI 18 5CPI 20 4CPI 22 6CPI 34 0CPI OCR A OCR B addition...

Page 46: ...e Management Utility for Smart Mobile Devices NETira Connector CA Access AirWatch Mobile Device Management Console Skyze and QualSoft MDM Network Compatibility TCP IP based networks AS 400 LPD based networks O S Support Windows CE x 6 x to 6 0 Windows Mobile and Android O S Label design software compatibility BarTender Niceware NiceLabel and others ERP Systems SAP Oracle Software development kit A...

Page 47: ... gap PERM 14 50 340 740855 202 Linerless REM 3 0 x 113 33 30 N A 740855 203 Linerless PERM 3 0 x 113 33 30 N A Direct Thermal Linered Linerless Labels and Receipt Paper 0 75 Core I D 2 65 Roll O D Direct Thermal Linered Linerless Labels and Receipt Paper ImagePro Labels Standard with Permanent Adhesive Part Number Width x Length Approx LBS CTN Rolls CTN Labels Roll 740854 914 4 0 x 2 0 Die Cut 0 1...

Page 48: ...p process designed to remove adhesive residue and give the thermal printhead rollers and paper path a thorough cleaning Each step involves inserting a chemically saturated card into the paper path Step one will remove adhesive residue Step two will remove any chemical residue remaining from the Step one card as well as all dirt and other contaminates from the thermal printhead rollers and paper pa...

Page 49: ...Multiple Unit Charging Adapter with Power Supply 1 to 4 UK Plug Multi Bay Charger Includes High Capacity AC Adapter and Multi Unit Charging Adapter for multi unit models 229028 000 Multi Bay Charging Kit RL series 4 Upright Unit Depot Charger US Plug 229029 000 Multi Bay Charging Kit RL series 3 Upright Unit 2 Battery Depot Charger US Plug 229030 000 Single Charger Stand RL Series AC not included ...

Page 50: ...e printer ON and connect it to the computer using the USB cable Refer to Section 3 3 Establishing Printer Connection 2 Install and Open the NETira CT Printer Configuration Utility application on your PC see Section 3 4 for more information This configuration utility can be downloaded from our website 3 Query the printer by using the Update Available Connection For Printer This will look for the US...

Page 51: ...d button to send these changes to the printer Values obtained from the DHCP server will be shown under the fields Active IP address Active Subnet Mask and Active Gateway Using Static IP Address 1 Click on the Wireless General Network printer component 2 Change or confirm the following parameter settings IP address method Static Static IP address According to your network IP range Static Subnet mas...

Page 52: ... Type name that matches the name of your access point Network Type Infrastructure or Ad hoc 3 After updating the New Value column click the Send button to send these changes to the printer NOTE To validate a successful Wireless LAN connection the IP address obtained from the access point will be shown on the LCD display of the printer ...

Page 53: ...e Static WEP radio button 3 Change or confirm the following parameter settings WEP Selected Key Select the key number to use WEP AP authentication Users share 40 bit 64 bit encryption Users share 128 bit 128 bit encryption WEP Data Encryption Enable WEP Data Encryption WEP Key 1 4 Enter the WEP keys that match values used in the access point 4 After updating the New Value column click the Send but...

Page 54: ...s case sensitive 5 After updating the New Value column click the Send button to send these changes to the printer C 4 3 WPA2 PSK w TKIP 1 Click on the Wi Fi printer component 2 Click the Click the WPA WPA2 radio button 3 Change or confirm the following parameter settings Group Cipher TKIP Network Authentication Type WPA2 PSK 4 Type the Pass Phrase under the WPA_PSK_TKIP WPA2_PSK settings section N...

Page 55: ...eter settings Network Authentication Type WPA Enterprise Phase 2 Method EAP MSCHAPv2 EAP Type Select EAP PEAP NOTE EAP Type can be variable Other values supported EAP LEAP EAP TTLS EAP PEAP and EAP FAST 4 Type the username and password under the WPA WPA2 Enterprise section 5 After updating the New Value column click the Send button to send these changes to the printer ...

Page 56: ... button 3 Change or confirm the following parameter settings Group Cipher TKIP Network Authentication Type WPA2 PSK_TKIP 4 Type the Pass Phrase under the WPA_PSK_TKIP WPA2_PSK settings section Note that Pass Phrase is case sensitive 5 After updating the New Value column click the Send button to send these changes to the printer ...

Page 57: ...and then reinstall the battery See Section 2 1 The printer is configured with default factory settings To determine your printer s configuration print a Configuration Label see Section 3 2 1 Click the Bluetooth menu item in the Printer Component section of the configuration utility 2 To set up the printer for Bluetooth change or confirm the following parameter settings Bondable Yes Connectable Yes...

Page 58: ... to use the Composite Class as it gives the most flexibility However on some systems e g handheld devices CDC or Printer Class alone should be selected as handheld devices have limited support Software Files Needed The following files can be downloaded from www datamax oneil com NETira CT Printer Configuration Utility Qualsoft Windows Drivers for Printer and Composite Class installations only Data...

Page 59: ... website 3 Query the printer by using the Update Available Connection For Printer This will look for the USB Virtual COM Port Once it is completed reopen the dropdown menu and select the assigned port If the printer fails to detect the USB Virtual COM port check Click on Settings and select the COM port that is assigned to the Datamax O Neil USB CDC Class Device COM port NOTE The message Done quer...

Page 60: ...he computer s USB port If you have done so unplug it now 2 Go to Windows Desktop and click on Device and Printers 3 Click on Add a printer 4 Click Add a local printer Then click Next 5 Select Use an existing port NOTE Try setting it for a COM Port higher than COM4 This can be updated once the printer and CDC drivers have been installed if needed ...

Page 61: ...acturer list and click on Datamax O Neil Scroll through Printers and select the applicable printer NOTE If Datamax O Neil or the correct printer does not appear in the selection boxes click on Windows Update and repeat Step 6 once the update is completed ...

Page 62: ...If the printer drivers were previously installed you may see this screen Choose the setting that applies and click Next 8 You can use the default or type in a printer name click Next 9 Share or do not share the printer click Next ...

Page 63: ...n click Finish Do not print a test page 11 Connect the USB cable to your printer and host PC Right click on your printer and select printer properties Click on Print Test Page If the print test does not print verify that the printer Com Port and the USB CDC class device COM Port match ...

Page 64: ...printer and select Printer Properties Next click on the Ports tab Verify that the Printer COM Port and the USB CDC Class Device COM Port match To update the printer COM Port select the port that matches the USB CDC Class device COM Port then click Apply and OK ...

Page 65: ...y 1 Turn on the printer and wait until the Ready screen appears Connect the USB cable to the PC 2 Open the NETira CT Printer Configuration Utility 3 Query the printer by using the Auto Detect button This will connect to the printer and retrieve the settings currently stored in the printer If the printer fails to Auto Detect check your RS 232 settings to ensure you have the correct COM Port selecte...

Page 66: ...lity 1 Turn on the printer and wait until the Ready screen appears Connect the USB cable to the PC 2 Open the NETira CT Printer Configuration Utility 3 Query the printer by using the Auto Detect button This will connect to the printer and retrieve the settings currently stored in the printer If the printer fails to Auto Detect check your RS 232 settings to ensure you have the correct COM Port sele...

Page 67: ...arser is in HEX DUMP Mode 10 Verifier GPIO Mode 11 Print Engine in Print Test Rate Mode 12 Waiting for Additional Data 13 Motor is Warm 14 RFID is Active 15 Paper is Out 16 Battery is Charging 17 Battery is Dis Charging 18 Wired Ethernet 802 3 Is Active 19 Wireless Ethernet 802 11 Is Active 20 Bluetooth 802 15 Is Active 21 Battery Charging 22 AC Plugged In 23 WIFI Attempting to Connect 24 WIFI Rad...

Page 68: ...w 102 TPH Needs Cleaning 103 RFID Write Warning 104 Changes are Pending 105 Low Voltage 106 Power Down Imminent 107 Rewinder Full 108 Thermal Printhead Mismatch 109 High Voltage 110 Media Low 111 Battery Low NOTE Represents Warning notification and may require some action by user ...

Page 69: ...ult 213 Print Engine Fault 214 Motor Too Hot Fault 215 TPH Too Dirty Fault 216 Scanner Fault 217 Present Sensor Fault 218 TPH DOT Failure Fault 219 Radio Frequency ID Fault 220 Label Rewinder Fault 221 Feed Clear Fault 222 Close Thermal Printhead Latch Fault 223 Invalid Data Fault 224 802 11 WIFI Radio Fault 225 Bluetooth Radio Fault 226 Battery Fault 227 Battery Charger Fault 228 No Battery Fault...

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