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Datalogic Falcon Management Utility User Manual Download Page 86

Troubleshooting

74

Falcon

®

 Management Utility (FMU)

Technical Support

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Summary of Contents for Falcon Management Utility

Page 1: ...Falcon Management Utility User s Manual ...

Page 2: ...isit our website and would like to make comments or suggestions about this or other Datalogic publications please let us know via the Contact Datalogic page Disclaimer Datalogic has taken reasonable measures to provide information in this manual that is complete and accurate however Datalogic reserves the right to change any specification at any time without prior notice Datalogic is a registered ...

Page 3: ...uirements 4 Supported portables 4 System Requirements 4 Before You Begin 5 Establish Communication to Terminals 5 Installing FMU 5 FMU Installation Options 5 Firewalls and File Sharing 6 Using Firewalls 6 Setting Up File Sharing 6 Setting Up FMU 8 Complete System 8 Separate Workstation Server 8 FMU Server Architecture 9 Single Server Support 9 Multiple Server Support 10 Chapter 2 About FMU 11 Over...

Page 4: ...Operation 25 Overview 25 Managing Servers 25 Adding a Server 26 Deleting a Server 27 Server Error Log 27 Viewing or Editing Server Properties 27 Working with Groups 29 Adding a Group 29 Group Configuration Settings 29 Deleting a Group 30 Renaming a Group 31 Adding and Assigning Packages 31 Adding a Package 32 Adding Files to a Package 32 Adding a Firmware Image File 34 Viewing a File List 35 Assig...

Page 5: ... Direct Connect 50 Enabling a Terminal for FMU with Direct Connect 50 Explore Terminal 51 Updating Terminals 51 RF Connection 52 Enabling Terminals for RF Connectivity 52 Exploring an RF Terminal 55 Updating RF Terminals 55 Update Terminal s Now 55 Scheduled Update Time 56 Terminal Configuration Settings 56 Terminal Report 58 Appendix A SNMP Interface 59 Overview 59 SNMP Concepts 59 MIB Files 59 D...

Page 6: ...leshooting 69 Windows XP Home 72 Creating a Share in Windows XP Home 72 Installing the Server Only component using XP Home 72 Technical Support 74 Datalogic Mobile Website Support 74 Datalogic Mobile Website TekForum 74 Reseller Technical Support 74 Telephone Technical Support 74 Sample Reports 75 Terminal Report 75 Appendix D Glossary 77 ...

Page 7: ... 1 5 Proprietary Information means all a source code software documentation and any related internal design system design data base design algorithms technology technical data or information implementation techniques and trade secrets related to the Licensed Products and b any other trade secrets marked appropriately or identified as proprietary or confidential or any information that End User und...

Page 8: ... the confidential proprietary and trade secret property of Datalogic and Datalogic s third party licensors and End User acquires no right or interest in any Proprietary Information 5 2 End User shall not disclose provide or otherwise make available the Proprietary Information of Datalogic or its third party licensors to any person other than End User s authorized officers directors employees agent...

Page 9: ...Y ANY OTHER PARTY NOR SHALL DATALOGIC S LIABILITY FOR DAMAGES IF ANY WHETHER BASED UPON CONTRACT TORT INCLUDING NEGLIGENCE PRODUCT LIABILITY STRICT LIABILITY WARRANTY OR ANY OTHER BASIS EXCEED THE PRICE OR FEE PAID BY END USER FOR THE LICENSED PRODUCTS UNDER NO CIRCUMSTANCES SHALL DATALOGIC BE LIABLE TO END USER OR ANY THIRD PARTY FOR LOST PROFITS LOST DATA INTERRUPTION OF SERVICE OR FOR ANY SPECI...

Page 10: ... of receipt 11 3 Waiver If either party fails to perform any of its obligations under this Agreement and the other party fails to enforce the rel evant provisions such failure to enforce shall not prevent later enforcement of those provisions 11 4 Assignment Datalogic may assign this Agreement or any of its rights under this Agreement without giving prior notice to End User End User may not sublic...

Page 11: ...about the config uration settings available in FMU Terminal to FMU Server Communications on page 49 provides instructions for direct connect and RF configuration of terminals Appendix A SNMP Interface on page 59 discusses the SNMP tech nology used in FMU Appendix B DHCP Server Setup on page 61 discusses setting up a DHCP Server so FMU can use DHCP Discovery Appendix C Troubleshooting on page 63 pr...

Page 12: ...key while pressing the second key once Keystrokes Filenames paths field selections from a pull down list and data or keystrokes entered by the user are shown in this monospaced typeface Windows Controls Windows controls including command bar sequences prompts dialog boxes fields pull down lists checkboxes and radio buttons are printed in this bold typeface Input characters are usually given in low...

Page 13: ...t see the PRG for your terminal type Enable FMU on terminal see Terminal to FMU Server Communications on page 49 3 Install FMU See Installing FMU on page 5 4 Set Up FMU See Firewalls and File Sharing on page 6 and Setting Up FMU on page 8 5 Define Configuration Settings See Chapter 4 Configuration Settings on page 41 6 Add Terminals to FMU See Adding Terminals on page 37 7 Update Terminals See Upd...

Page 14: ...d manage your deployment of Windows based Datalogic mobile computers and PDAs Advantages FMU can manage multiple terminals simultaneously over a wireless network on a USB bus or via ActiveSync FMU sets a new industry standard using the latest technology to create a reliable automated and easy to use system for remote management of terminals Lower deployment cost new terminals are automatically con...

Page 15: ...pping or cycle counting or price verification FMU allows administrators to gain additional management capabilities Spe cifically administrators can now manage a deployment of PDTs across a wide area network WAN as well as take advantage of additional automation capa bilities FMU is an essential tool for managing a large deployment of terminals grouped into different functional categories FMU makes...

Page 16: ...2D Imager Falcon 4220 System Requirements FMU is supported under the following operating systems Microsoft Windows 2000 Professional Windows 2000 Server Windows 2000 Advanced Server Windows XP Home Windows XP Professional Complete System Workstation Minimum CPU P3 600 MHz Memory 256MB Hard Disk 200MB Server Only Minimum CPU P3 600 MHz Memory 128MB 1MB for each Terminal being supported Hard Disk 20...

Page 17: ...o communicate between the FMU Console application and the terminals Workstation Only This option is used to set up the FMU Console to run on a separate computer from the FMU Server The FMU Console is the application used to manage and administer your terminal s using the remote FMU Servers To install FMU 1 Insert the Product CD provided with your unit into the CD ROM drive of the computer where yo...

Page 18: ...ons to complete the instal lation Firewalls and File Sharing Using Firewalls If you are using a firewall FMU uses the following ports 2151 UDP 2150 TCP 3453 TCP These need to be open and enabled in order for FMU to communicate with Datalogic terminals For instructions refer to Windows Firewall Issues on page 65 Setting Up File Sharing File sharing must be enabled and a share created on the Server ...

Page 19: ...nto a folder on the FMU Workstation computer and then share the directory on the local drive The FMU workstation installation allocates a folder for this Unless you speci fied a different location during install the default folder is C Program Files Datalogic FMU Workstation Pack ages File Sharing with Windows XP Home Special considerations are necessary if you are using Windows XP Home Refer to C...

Page 20: ...eeding see Adding a Group on page 29 3 Set up terminals to communicate with FMU see Enabling a Termi nal for FMU with Direct Connect on page 50 and Enabling Termi nals for RF Connectivity on page 52 Separate Workstation Server If you have installed FMU Console on one computer and the FMU Server software on one or more other computers use the following procedures 1 Open FMU Console by choosing it f...

Page 21: ...als as desired to those groups FMU provides the ability to drag configuration settings from one group to another where they can then be modified independently from the original set tings Package files can be shared across groups see Available Packages on page 17 for more information Figure 1 FMU Single Server FMU does not limit the number of terminals associated to one server however a maximum of ...

Page 22: ...Server which supports WAN deployments Additionally FMU allows administrators to push config urations and applications to a group of terminals in a single process vs one at a time approach Terminals within a specified group can be updated auto matically Figure 2 Multiple Server Support FMU does not limit the number of servers associated to one console however a maximum of 3 4 servers per console is...

Page 23: ...echnology on page 11 User Interface on page 13 FMU Components on page 15 Menu on page 18 Toolbar on page 23 FMU s Technology Microsoft NET Framework FMU was developed using the Microsoft NET Framework which provides an environment for extensibility Future revisions of FMU will allow the FMU Server components to be deployed on different platforms as well as to inter face with different wireless dev...

Page 24: ...data integrity XML is at the core of FMU s data management Its use varies from generating dynamic forms to keeping track of terminal configurations This is accom plished with use of XML schemas providing the flexibility needed to encapsu late the data shared between different layers For our long term plans this is also the best path to becoming platform independent XML provides the abil ity to com...

Page 25: ...low the FMU Server to compare files and firmware versions between the server and the terminal and to update the ter minal if it is not up to date FMU provides the administrator the ability to update a single copy of a file or firmware image and have that copy be distrib uted to all of the networked terminals with no further action required by the administrator FMU ensures data integrity by verifyi...

Page 26: ...tion of each menu item Toolbar Buttons on the Toolbar provide shortcuts to commonly used features Tree View Click on a component in FMU s left pane Tree View to access its features Information and available options will display in the right pane List View List View When an option is selected in the Tree View the List View in the right pane will display available choices for that component Menu Too...

Page 27: ...ontains the following items FMU Start Page on page 15 Servers on page 16 Groups on page 16 Configuration on page 16 Assigned Packages on page 17 Terminal on page 17 Available Packages on page 17 FMU Start Page The top root level of the Tree View is the FMU Start Page Servers are attached to the Start Page Options are enabled or disabled according to their relevance to the item selected in the Tree...

Page 28: ...cified terminals with common func tionality Each group contains settings for configuration hardware network and symbology settings assigned packages and a list of assigned terminals You can create any number of groups on a server On installation of a server a Default Group is created automatically Expand the server component to view or change the settings for the Default Group See Working with Gro...

Page 29: ...cal Device as specified by the administrator and confirmed by the server Any number of terminals can be added to a group See Terminals on page 36 for more information Available Packages Available Packages represent a set of files that can be assigned to groups for ter minal updates Packages contain two types of files basic files drivers configu ration system software etc and firmware image files F...

Page 30: ...his section Add Assign Packages Update Terminal s Now Exit Add Figure 6 Add Menu Add Server Ctrl Shift S Adds a new server to the FMU Tree View See Managing Servers on page 25 Add Group Ctrl Shift G Adds a new group to the selected server See Working with Groups on page 29 Add Terminal Ctrl Shift T Adds a new terminal to the selected group See Terminals on page 36 ...

Page 31: ... or group is then updated immediately See Updating Terminals on page 51 and Updat ing RF Terminals on page 55 You can specify either an individual terminal or an entire group Exit Quits the FMU application Add Package Ctrl Shift P Adds a new package to the selected server See Adding a Package on page 32 Add File s Ctrl Shift F Adds new files to the selected package See Adding Files to a Package on...

Page 32: ...in another location Copy Ctrl C Copies the selected data into the clipboard so it can be pasted in another group or server Paste Ctrl V Pastes data stored in the clipboard to the selected item within FMU when applicable Delete Del Deletes the selected data when applicable Rename Enter the desired text to rename the selected component ...

Page 33: ...minal s contents You can drag drop files to or from a terminal See Exploring an RF Terminal on page 55 Terminal Configuration Retrieves configuration data for the selected terminal See Ter minal Configuration Settings on page 56 Terminal Report Displays the Terminal Report for the selected terminal See Ter minal Report on page 58 and Terminal Report on page 58 Server Error Log Displays the Server ...

Page 34: ...s from the help system To access help about a specific dialog from within FMU press F1 Back Ctrl B Will move the view back to the previous Tree View selection Forward Ctrl F Will move the Tree View selection forward if you clicked on Back Up One Level Ctrl U Will move the Tree View selection up to the selection s parent option Start Page Ctrl H Returns to the root level FMU Start page ...

Page 35: ...and pertinent OS data Icon Command Reference Back See on page 22 Forward See Forward Ctrl F on page 22 Add Server See Adding a Server on page 26 Add Group See Adding a Group on page 29 Add Terminal See Adding Terminals on page 37 Add Package See Adding a Package on page 32 Add File s See Adding Files to a Package on page 32 Update Terminal s Now See Updating RF Terminals on page 55 Assign Packages...

Page 36: ...About FMU 24 Falcon Management Utility FMU NOTES ...

Page 37: ... Working with Groups on page 29 Adding and Assigning Packages on page 31 Terminals on page 36 Working with Files on page 39 Managing Servers This section contains the following information Adding a Server on page 26 Deleting a Server on page 27 Server Error Log on page 27 Viewing or Editing Server Properties on page 27 ...

Page 38: ...st select the FMU Start Page at the root level of the FMU Tree View Name Enter the desired server Name Domain Name or IP Address Enter the server s Domain Name or IP address Server Path Enter the network location of the server i e myserver company FMU server Copy files and images to server When checked the FMU remote server will keep a local copy of the files associated with packages This eliminat...

Page 39: ...ng successfully Viewing or Editing Server Properties The Server Properties dialog displays information about the selected server To access server properties 1 Select the server you wish to view or edit in the FMU Tree View Allow older version firmware updates Select to specify whether the server will allow older OS images to overwrite new ones such as returning to a previous version when troublesh...

Page 40: ...l copy of the files associated with packages This eliminates the need for the FMU Workstation to be running during terminal updates Allow older version firmware updates Select to specify whether the server will allow older OS images to overwrite new ones such as returning to a previous version when troubleshooting Add License Click Add License to specify a license for the selected server This feat...

Page 41: ...ws you to create a new group To add a group 1 In the Tree View select the server where you want to add the group 2 On the File menu click Add Group 3 Type a new name for the group and then press Enter Group Configuration Settings The Tree View displays configuration items for the specified group Each set ting can be expanded to dynamically display all of the options available for group configurati...

Page 42: ...elete a group 1 In Tree View click on the group you want to delete 2 On the Edit menu select Delete 3 The group will be deleted If a group containing defined terminals is deleted data associated with the terminals will be deleted also Those terminals will then be automatically assigned to the Default Group the next time they update The Default Group cannot be deleted but can be renamed CAUTION You...

Page 43: ...tions and the destination folder on the terminal s When you click on a package in the Tree View the con tents of the package will be displayed in the List View The actual files being referenced can be kept on the FMU Console worksta tion or on a shared network drive You can also specify that a copy be stored on each local server allowing for updates even if the network connection to the PC where p...

Page 44: ...nt to add a new package 2 On the File menu click Add Package 3 Type in the name of the new package and then press Enter The package will now be available for assignment to any groups that reside on that server Adding Files to a Package To add files to a package 1 In the Tree View click on the package to which you want to add files 2 On the File menu click Add File s to open the Add File s dialog R...

Page 45: ...terminals will be updated with the specified file s Keyboard When you select a keyboard type from this list files will only be down loaded to terminals that have a keyboard of that type RF Card Select an RF Card type from this list to specify that the file will only be downloaded to terminals that have an RF Card of that type If you include files larger than the terminal disk space the files will ...

Page 46: ... Firmware Image Select firmware image based on terminal type Select to have FMU automatically detect images in the Worksta tion Devices directory Terminal Choose the image file from the dropdown menu Manually select image When selected allows you to enter the filename or browse to the loca tion where the firmware image is located Select image file Enter in the path filename or browse to the file s...

Page 47: ...ays the filename and the full path to the file Destination Displays the file s destination on a terminal Terminal The file will only be sent to terminals that are the specified model Keyboard The file will only be sent to terminals that have the specified key board RF Card The file will only be sent to terminals that have the specified RF Card Language This option applies only to firmware image fi...

Page 48: ... Terminals Terminals represent a physical unit attached to a server as specified by the administrator Terminals can be connected through a wireless network or physically attached to the FMU Server via a Datalogic Dock Terminal Group Assignments Terminals are assigned to a group within FMU If no group is specified the terminal will automatically become part of the Default Group Terminals can easily...

Page 49: ...d the terminal 2 On the File menu click Add Terminal Figure 15 Adding a Terminal Terminal Check in After a terminal has been enabled for FMU it communicates with the FMU Server upon reboot when placed in a dock or when requested by the server The server uses the defined group settings to update the terminal at the next specified update See Updating Terminals on page 51 and Updating RF Terminals on...

Page 50: ...on your com puter keyboard The terminal will be removed from the group Terminal Properties The Terminal Properties dialog displays properties for the selected terminal See Adding Terminals on page 37 for more information Figure 16 Terminal Properties Serial Number View or change the serial number for device IP Address View or change the IP address of the terminal Assigned Group View or change the ...

Page 51: ...irmware image on speci fied terminals Firmware updates can be included in a package See Adding a Firmware Image File on page 34 Source Displays the location of the file s you have selected Destination View or change the file s destination Terminal View or change the terminal type specified which determines which ter minals will be updated If Any is selected all terminals will be updated with the s...

Page 52: ...FMU Operation 40 Falcon Management Utility FMU NOTES ...

Page 53: ...on page 43 Device Settings on page 44 Network Settings on page 45 FDU Configuration Settings on page 46 2D Imager Settings on page 47 Configuration Settings Each configuration screen contains fields that allow you to customize the con figuration settings for each item You can make changes to any or all of the set tings ...

Page 54: ...s to their factory default settings All Off Turns every on off parameter off and sets all min max lengths to their lowest values All On Turns every On Off parameter on and sets all min max lengths to their highest values This default set is normally used only for troubleshooting It gives the best chance of reading an unknown bar code symbology and also identifies the symbology of each bar code sca...

Page 55: ...inal bar code scanning Settings can be applied to entire groups using the Group Configuration feature For troubleshooting purposes terminal configurations can be applied to individual terminals Figure 19 Configure Symbology Settings Please refer to Bar Code Parameters in the PRG for the specific terminal model you are using for more information ...

Page 56: ...ou to perform central ized automated updates of selected terminal settings automatically Figure 20 Configure Device Settings Refer to the PRG for the specific terminal model to see the parameters avail able under Device Settings These will vary based upon the device you are using Select the settings you want to change or enable ...

Page 57: ...able IP Address Network address of a computer on a network Enter value Subnet Mask Number used to identify a subnetwork so an IP address can be shared on a Local Area Network LAN Enter value Gateway System bridge for exchanging information across networks Enter value DNS Server Domain Name Server aka Domain Name Service server that resolves IP addresses from host names Enter value Network configur...

Page 58: ...tion Settings FDU Description Admin Enable disable Falcon Desktop to activate FDU functions Once enabled define an optional password by entering it into the field Hot Keys Use Hot Keys to associate specific keys with specific applications You can also create new Hot Key combinations Internet Explorer Allows you to set IE configuration options Windows Use Windows controls to allow or restrict acces...

Page 59: ...re 2D Imager Settings in FMU allow you to set additional symbologies beyond those listed in the Symbology tab These con figuration items are supported only by units with the 2D Imager module Figure 23 2D Imager Configuration Settings Refer to the PRG for your device to see descriptions of the available parame ters Select the settings you want to change or enable ...

Page 60: ...Configuration Settings 48 Falcon Management Utility FMU NOTES ...

Page 61: ... specific information 2 Enable FMU on the terminal See either Direct Connect on page 50 or RF Connection on page 52 This section covers the following topics Direct Connect on page 50 Enabling a Terminal for FMU with Direct Connect on page 50 Explore Terminal on page 51 Updating Terminals on page 51 RF Connection on page 52 Terminal Report on page 58 RF Connection on page 52 Enabling Terminals for ...

Page 62: ...ry depending on the terminal model Refer to your terminal s PRG Enabling a Terminal for FMU with Direct Connect Use Direct Connect with terminals that use a dock Enable a terminal for FMU using Direct Connect 1 On the terminal you want to set up WinCE Go to Start Programs Falcon Management FMUinit Windows Mobile Tap Settings System Falcon Config 2 Check Enable FMU Client 3 Select Direct from the d...

Page 63: ...k with FMU Connection Select Direct Group Name Enter a group name or leave blank to select the Default Group Update Time This feature is disabled with Direct Connection To enable you must have an RF connection See RF Connection on page 52 On direct connect terminals the FMU Explore option is not available Use the Microsoft ActiveSync Explore option for access to the terminal s directory structure ...

Page 64: ...r FMU 1 On the terminal you want to set up WinCE Go to Start Programs Falcon Management FMUinit Windows Mobile Tap Settings System Falcon Config 2 Select Enable FMU Client 3 Select Network for the Connection field 4 Choose the Discovery method by selecting Manual or DHCP in the Discovery field Select Manual to specify the FMU Server manually see Figure 24A Select DHCP to allow the FMU Server setti...

Page 65: ...ct Manual or DHCP IP Address Enter the server name or IP address Group Name Enter a group name or leave blank for the Default group Update Time Select a time from the 24 hour clock to indicate when the terminal will attempt to contact the FMU Server The terminal must be ON in order for the update to run An alarm can be set to wake the terminal at the scheduled update time ...

Page 66: ...ct the FMU Server at the selected time 8 Click OK to complete the setup See Also Managing Servers on page 25 Working with Groups on page 29 Adding and Assigning Packages on page 31 Terminals on page 36 Working with Files on page 39 Network Settings on page 45 IP Address You can easily change the group assignment for a terminal after it has been added to FMU See Terminal Group Assignments on page 3...

Page 67: ...ew menu click Explore 3 The contents of the terminal s memory will be displayed in a new Explorer window Figure 25 Exploring a Terminal Updating RF Terminals Updating terminals will transfer group configuration settings and assigned packages to the specified terminal s You can specify update settings from the FMU console and also from the terminal itself Update Terminal s Now This option is availa...

Page 68: ...t the unit be left in its Datalogic Dock if unattended Terminal Configuration Settings For diagnostic purposes you can display an individual terminal s configuration settings This view is similar to the group configuration view however the data within this view reflects settings on the selected terminal To access terminal configuration settings 1 Expand the view of the terminal you want to configu...

Page 69: ...elected termi nal See Configuration Settings on page 41 for a detailed description of each configuration option When exiting click OK to save any changes to the terminal configuration Terminal Configuration Since terminal settings are superseded by group settings the next time the terminal is updated the defined group settings will be applied overwriting changes made with Terminal Configuration ...

Page 70: ...terminal report 1 Expand the view of the terminal you want to configure by clicking on the plus sign to the left of the terminal 2 Click on View Report in the terminal List View pane See Appendix C Terminal Report on page 75 to view a sample report On units with Direct Connection wait until the FMU Update or Mgmt Utility Client dialog on the terminal indicates Idle mode before selecting this optio...

Page 71: ... addressing IP address subnet mask etc and network statistics total packets bad packets etc FMU uses Simple Network Management Protocol SNMP to perform many of its functions When the Terminal Configuration or Terminal Report func tion is selected SNMP is used to query the terminal for its current configura tion settings as well as current status information such as battery status and memory usage ...

Page 72: ... Associates Unicenter and CastleRock SNMPc to make use of the MIBs developed by manufacturers The MIB can be processed by following the procedures used by the management tool allowing for the proper display of SNMP values retrieved from the agent For example if the Datalogic MIB is loaded into OpenView the administrator can then view all of the values defined by Datalogic using the names assigned ...

Page 73: ...ver information to each terminal you will need to add a new DHCP option Option 233 is the default option used by the terminal if FMU DHCP Dis covery is enabled This option should contain the string FMUserver where server is either the IP address or hostname of the FMU Server where auto dis covering terminals will associate for example FMU127 0 0 1 See Enabling Terminals for RF Connectivity on page...

Page 74: ...DHCP Server Setup 62 Falcon Management Utility FMU NOTES ...

Page 75: ...iew This section contains the following information RF Connectivity on page 64 Windows Firewall Issues on page 65 Network Domain File Transfer Troubleshooting on page 69 Windows XP Home on page 72 Sample Reports on page 75 Technical Support on page 74 ...

Page 76: ...nal from the AP Potential Problems Security Issue Check SSID WEP LEAP settings Range Issue Potential Problems IP Address Issue Check security settings Potential Problems Host unavailable Potential Problems IP address issue duplicate address on terminal Turn off the terminal and attempt PING again Run tracert command to determine location of breakdown of connectivity RF connectivity obtained See yo...

Page 77: ... communicate correctly with the terminals Following Table 4 are step by step instructions for manually opening ports in Windows Firewall These instructions are specific to Windows XP with Service Pack 2 SP2 installed For other types of firewalls or Windows Firewall prior to SP2 please refer to the documentation for your product Table 4 Inbound PC Ports Used by Ports Notes FMUFast TCP 3453 This por...

Page 78: ...s XP SP2 installed 1 Go to Start Control Panel Security Center 2 Click on Windows Firewall 3 On the General tab uncheck the Don t allow exceptions checkbox If Off is selected the computers within your network may be secured by an external firewall Consult your network administrator before making any changes ...

Page 79: ...Windows Firewall Issues User s Manual 67 4 Click on the Exceptions tab If you want to view the Port number for a service click Edit 5 Click Add Port ...

Page 80: ...me does not have any effect on the functionality It is only to help you identify this exception 7 Select either TCP or UDP and then click OK 8 Click OK to save your changes Once ports have been added make sure they are enabled checked 9 Repeat this process for ports 2150 TCP and 2151 UDP If you are using ActiveSync to communicate with the terminals you will need to ensure that your firewall allows...

Page 81: ...l are located on a computer other than the one designated as the FMU Server those files need to be shared Because FMU Server runs as a Windows service you must set up sharing using the fol lowing steps 1 On the computer where FMU Server is installed go to the Start menu and click on Control Panel Administrative Tools 2 Double click the Services icon ...

Page 82: ...Troubleshooting 70 Falcon Management Utility FMU 3 Double click FMU Server to display its Properties 4 Click the Log On tab and choose This account Enter a valid domain user name and password ...

Page 83: ...tation you must enable file sharing and give the Domain user exclusive rights to the files If you want to retrieve files from a computer inside another domain you will have to copy the files to the computer within the Domain where the server is located 7 To ensure security shares should be created and permissions given to the Administrator specified in step 6 See documentation for your Windows ope...

Page 84: ...puter 2 Go to the Tools menu and select Map Network Drive to open the Map Network Drive dialog The following procedure is only necessary if you are installing the Server component to a separate computer from the FMU Workstation If you have performed a Complete Install and FMU Workstation and Server are on the same computer no additional steps are necessary unless you intend to allow access from ex...

Page 85: ...myserver is the name of the server and server is the shared directory Click Browse to find the shared directory of the server manually Click OK 6 Click Finish to close the Map Network Drive dialog 7 If the Enter Network Password dialog appears enter your user name and password 8 Click OK to complete the setup This creates the share between your computer and the server s configuration files You are...

Page 86: ...r returning products for repair Datalogic Mobile Website TekForum Search for information on the TekForum on the Datalogic home page Browse the TekForum to find answers to your questions about common technical issues Reseller Technical Support An excellent source for technical assistance and information is an authorized Datalogic reseller A reseller is acquainted with specific types of businesses a...

Page 87: ...erminal Report F00000001 Symbologies Code 39 Enable Code 39 Yes Enable Checksum No Send Checksum No Full ASCII Mode Yes Minimum Length 0 Maximum Length 20 User ID Single ASCII Character C Trioptic Enable No User ID Single ASCII Character X Pharmacode 39 Code 32 Enable No Send Checksum No Send Start Stop No User ID Single ASCII Character Y Standard 2 5 Enable No Minimum Length 6 ...

Page 88: ...Troubleshooting 76 Falcon Management Utility FMU NOTES ...

Page 89: ... information exchange between computers made by different companies a string of 7 binary digits represents each character used in most microcomputers Any member of the standard code for rep resenting characters by binary numbers Check Digit A character included within a string of data whose value is used for the purpose of per forming a mathematical check to ensure the accuracy of that data Checks...

Page 90: ...tion for managing the configuration set tings and updating the operating system and applications automatically from a server using the wireless network system on the terminal FAST Part of Datalogic s Falcon Management Utility FMU application for the terminal that updates the operating system and applications automatically from a server using the wireless network system Firmware Image Operating Sys...

Page 91: ...sistant PDA A handheld Windows based computer that can be synchronized with a host PC to share files and data Sometimes contains an infrared device to beam information to another unit Portable Data Terminal PDT An industrial strength handheld computer with a keypad navigation keys and a bar code scanner used in inventory retail and warehouse activities to collect data and upload it to a host PC PR...

Page 92: ...t uses industries or geographic needs Terminal An individual unit attached to an FMU network Tracert Trace Route A utility command to determine TCP IP packet routing Tree View The list of items that appear in the left pane of the FMU Console UI User Interface Uniform Resource Locator URL The address of a resource on the Internet URL syntax is in the form protocol host localinfo where protocol spec...

Page 93: ...artnership 78 Device Settings 44 DHCP Enabling on terminal 52 Setting up Server 61 F Falcon Management Utility 78 FAST 78 File Add File 19 Add Group 18 Add Package 19 Add Server 18 Add Terminal 18 File List 35 File Menu 18 File Properties 39 Files Adding 32 Firmware Image 34 FMU s Technology 11 G Glossary 77 Group Configuration Settings 29 Deleting 30 Renaming 31 Groups 16 29 About 16 Adding 29 Ad...

Page 94: ...operties Terminal 38 R Registration x Reset Values 42 RF card 79 RF Connectivity 64 S Sample Reports 75 Server About 16 Server Error Log 27 Server Name 26 28 Server Properties 27 Service Architecture 9 Shortcut Menu 15 Single Server Support 9 SNMP 79 SNMP Concepts 59 start button 80 Start Page 22 Style Conventions x style conventions x Supported portables 4 Symbology Settings 43 System Files 39 Sy...

Page 95: ...gnments 36 Updating 51 55 Toolbar 14 23 Tree View 14 Troubleshooting 63 U Uniform Resource Locator URL 80 Update Terminal Now 55 Updating Terminals 51 55 USB 80 User Interface 13 W windows controls x Windows XP Home 72 Windows XP Interface 13 X XML 12 ...

Page 96: ...Index 84 Falcon Management Utility FMU NOTES ...

Page 97: ...Index User s Manual 85 NOTES ...

Page 98: ...Index 86 Falcon Management Utility FMU NOTES ...

Page 99: ...2 22 B 42 b 62 etx 03 23 C 43 c 63 eot 04 24 D 44 d 64 enq 05 25 E 45 e 65 ack 06 26 F 46 f 66 bel 07 27 G 47 g 67 bs 08 28 H 48 h 68 ht 09 29 I 49 i 69 lf 0A 2A J 4A j 6A vt 0B 2B K 4B k 6B ff 0C 2C L 4C l 6C cr 0D 2D M 4D m 6D so 0E 2E N 4E n 6E si 0F 2F O 4F o 6F dle 10 0 30 P 50 p 70 dc1 11 1 31 Q 51 q 71 dc2 12 2 32 R 52 r 72 dc3 13 3 33 S 53 s 73 dc4 14 4 34 T 54 t 74 nak 15 5 35 U 55 u 75 s...

Page 100: ... 40012 Lippo di Calderara di Reno Bologna Italy Telephone 39 051 3147011 Fax 39 051 726562 Datalogic Mobile Inc 1505 Westec Dr Eugene OR 97402 Telephone 541 743 4800 Fax 541 743 4900 www mobile datalogic com 2007 Datalogic Mobile Inc R44 2699 Rev B 6 07 ...

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