10
The internet browser is incorrectly configured.
Check the connection settings of your browser to ensure that no conflicting settings exist.
For Internet Explorer, click
Tools
>
Internet
Options
and select the
Connections
tab. Ensure that either
Never
dial
a
connection
is selected, or that the DataJack connection is set as the default. Also ensure
that no proxy information is specified by clicking the
Settings
button and ensuring that the
Use a
proxy server for this connection
checkbox is not selected.
For Mozilla Firefox, click
Tools
>
Options
and select the
General
tab. Click the
Connection
Settings
button and ensure that
Direct
connection
to
the
Internet
is selected.
For other browsers, consult the software manufacturer for assistance.
Random loss of IP address in fringe 4G network coverage.
The SmartView software may show the device is connected, but you are not able to browse, because there
is no connection. This issue should only happen when you are located in fringe coverage of the DataJack
4G network. You will need to disconnect and reconnect to SmartView.
Users on Mac OS do not receive an indication from the User Interface that their connection has been
lost when returning from sleep mode in fringe 4G coverage.
You will need to disconnect and reconnect to SmartView.
The firewall or Internet security application is interfering with the browsing.
Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall,
Anti-Virus software. If the problem is resolved by this action, contact the software manufacturer for
assistance configuring the software to allow for the desired connection.
While plugged into a LAN.
Your LAN may be set to have a higher priority than your wireless connection. Please click on this link to
determine the appropriate priority -
http://sierrawireless.custhelp.com/app/answers/detail/a_id/625
.
Disconnect all other Internet connections.
While using the SmartView software, disconnect all other Internet connections (such as Wi-Fi or LAN
connections) before you access the DataJack Mobile Broadband Network.
The SmartView software hangs in an “initializing” or “no device found” state
With Windows 7 32-bit OS using a
Dell Latitude e6400
and
e6500
, the SmartView software may hang in an
―initializing‖ or ―no device found‖ state when resuming from hibernation/sleep mode in fringe 4G areas.
You will need to remove and reinsert the device. A reboot may also be required.
Summary of Contents for U600
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