DataCard SP25 Plus Printer Manual Download Page 100

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Page 95

MS-01431, MS-01432, MS-01433, MS-01434 EEPROM
Error

Magnetic stripe module settings EEPROM error.

Possible Cause:

The magnetic stripe module had a temporary failure.

Solution:

Power the printer off and on. (Disconnect the power cord from the

printer power supply and then connect it again.) If the printer resumes and
operates, the problem was temporary.

If you cannot fix the problem,

contact your service provider for assistance.

Summary of Contents for SP25 Plus

Page 1: ...SP Series Network Printer Guide 558871 001 Rev B August 2004...

Page 2: ...the SmartDriver CD ROM and choose User Information to install SP Series Info Central SP Series Data Formatting Guide Describes how to set up the printer and your data stream to use the Open Card data...

Page 3: ...rk installation 25 Prepare the printer for installation 26 Connect the printer to the network 27 Set up the network printer 30 Set up for your card design 35 SNMP support 36 Print a card 37 From the S...

Page 4: ...ex Jam 69 IS 01206 No Card Picked 70 SY 01305 Data Error 71 SY 01306 Data Error 72 SY 01310 Flash Error 73 SY 01312 Flash error 74 SY 01314 Flash Error 75 SY 01317 Memory Error 76 SY 01325 Data Error...

Page 5: ...PR 01718 Printhead Temp 103 PR 01719 Printhead Error 104 PR 01720 Ribbon Error 105 PR 01721 PR 01722 EEPROM Error 106 PR 01723 Hardware Error 107 PR 01724 Ribbon Break 109 PR 01726 Ribbon Out 111 PR...

Page 6: ...the back of the printer that turns the card to print the other side Printer Cover Latch Lift the latch to open the printer cover Input Hopper Open the cover to load blank cards LCD Panel Shows the pr...

Page 7: ...power on the printer Security Lock Receptacle Connect the optional security lock to the opening under the ledge of the printer not visible in this drawing Cable Guides Place the data cable in the guid...

Page 8: ...or K for monochrome printheads Print Ribbon Cartridge shown with color print ribbon Printer Label Includes the serial number and model information located on the left side of the printer and not visib...

Page 9: ...duplex 2 module A magnetic stripe module can be a three track IAT or single track NTT module Printers can have a 100 card H1 or 200 card H2 input hopper The input hopper can have a lock K1 An optional...

Page 10: ...e original package Tips Handling cards Do not touch the surface of cards before printing them Oils on hands will reduce printing quality Handle cards by the edges or wear gloves Orient all cards the s...

Page 11: ...iagram shows the typical locations for the magnetic stripe and smart card chip 4 Push the input hopper cover closed until it latches See SP Series Info Central for current information about cards to u...

Page 12: ...ge if present Tips Handling print ribbon Keep unused ribbon in the original package Don t place ribbon on a dusty or dirty surface dirt could damage the printhead 4 Run a cleaning card and replace the...

Page 13: ...he solid black gear Push until the spool clicks onto the spindle 6 Replace the loaded ribbon cartridge in the printer Make sure both spindles rest in the black supports on the left side of the printer...

Page 14: ...s amber After a moment the LCD panel shows the printer name such as SP55 or SP60 and firmware version 5 When the printer is ready to print cards the LCD panel shows Printer Ready and the data format s...

Page 15: ...t you need to know when printing cards See Printer LCD settings on page 45 for detailed information about viewing and changing network settings The LCD panel provides the following Current State line...

Page 16: ...f another message is displayed See Printer messages on page 65 for details about messages Status Information about the printer including printer card counts and network settings To view status details...

Page 17: ...the data Press the Enter key again to return to the menu Scroll to Exit and press the Enter key to leave a choice Repeat as needed to leave the menus See Printer LCD settings on page 45 for details a...

Page 18: ...ipe format you might need to set the printer to use the default encoding format for the module See SP Series Info Central for information on magnetic stripe setup 3 Power on the printer 1 Within 5 sec...

Page 19: ...beeps the printer is paused Press the Ready key once to un pause the printer If the printer test card did not print successfully try the procedure again making sure you follow the instructions If the...

Page 20: ...and can print cards sent by the SmartDriver when the Data Format is set to SmartDriver The printer can also be purchased with the Open Card option Printers with the Open Card option can also print ca...

Page 21: ...ptions the printer can encode a magnetic stripe on the front or back of the card and read or program a smart card The sample card on this page is printed when you use the Print Sample Card button of t...

Page 22: ...the printer and format the data The Open Card option supports printing text printing bar codes printing logos and encoding magnetic stripe data on a card For text you can choose from several fonts an...

Page 23: ...vailable using the Open Card format When you use the Open Card format messages are displayed on the printer LCD panel This guide provides information for fixing problems Use the Ready key on the LCD p...

Page 24: ...nus SmartDriver running on a Windows PC Type of connection Ethernet or USB ports Ethernet or USB ports Printer Messages Displayed on LCD panel Displayed in Windows message boxes and on LCD panel Confi...

Page 25: ...ome printing Unique graphics on each card Different design for each card Magnetic stripe encoding Smart Card programming No Landscape only Yes Yes Monochrome only Up to 4 downloaded logos on a card No...

Page 26: ...e requirements Useful tools for network installation and setup Preparing the printer for installation Connecting the printer to the network Setting up the printer on the network Setting up the printer...

Page 27: ...pounds 5 3 kg The weight depends on the supplies and options installed Printer dimensions are 21 5 inches 546 mm long and 7 8 inches 198 mm wide The 100 card input hopper is 9 5 inches 241 mm high and...

Page 28: ...mand prompt If you are not using the SmartDriver you can use a command prompt to type commands and use utilities to set up the printer You might also find a command prompt helpful for network testing...

Page 29: ...ou use to prepare logos graphics before sending then to the printer file2prn The SP Series Open Card CD ROM includes the file2prn utility which you use to send files including logo files or sample car...

Page 30: ...et feature Ethernet cable to connect the printer or print server to the network An Ethernet cable is not supplied with the printer Network configuration utility Network support personnel use utilities...

Page 31: ...a few moments for the printer to initialize If you power on the printer the address mode is DHCP dynamic host configuration protocol and the printer is not connected to a network the IP address will b...

Page 32: ...this usage Connect the printer using the USB port and a wireless print server the HP Jetdirect 380x revision A has been tested in this usage On operating systems with permissions such as Windows XP ma...

Page 33: ...provided with the print server to set it up on the network and then see Set the Data Format on page 34 Tips for Success Be sure to record the print server name or IP address which you need to send pri...

Page 34: ...rint server Do not connect the print server to the printer at this time 4 Insert the wireless print server CD ROM in the computer with the wireless network adapter Follow the instructions provided wit...

Page 35: ...tatus appears on the second line and press the Enter key 3 Press the Up or Down Arrow key to scroll to Network and then press the Enter key 4 Press the Up or Down Arrow key if needed to scroll to Addr...

Page 36: ...om the Status Menu to the Main Menu Press the Up or Down Arrow key to scroll to Configuration and then press the Enter key 7 Press the Up or Down Arrow key to scroll to DHCP Static IP and then press t...

Page 37: ...of the address The address byte shows 3 digits when it can be changed and the cursor appears under the right most digit Press the Up or Down Arrow key to change the address Press and hold the Up or Do...

Page 38: ...e current value appears with the cursor under the first byte Use the same process as for the IP address to set the gateway address When you press the Enter key after the fourth byte of the gateway add...

Page 39: ...s the Up or Down Arrow key to scroll to Data Format and press the Enter key 4 Press the Up or Down Arrow key to display the data format you want on the second line of the display and press the Enter k...

Page 40: ...wired or wireless to complete driver installation 4 In Info Central locate the Setting up for your card design book Follow the guidance provided to complete driver and printer setup Set up for the Ope...

Page 41: ...the printer through a print server SNMP data about the printer is only available through the printer Ethernet port if you require SNMP data about the printer and use a print server to send data you mu...

Page 42: ...ter settings that correspond to the cards 7 Set the paper size to CR80 Card 2 13 x 3 38 Set margins to match the driver 8 Capture format and save the card data Format the text to print using TrueType...

Page 43: ...the list if the printer does not have the Open Card option 2 Define the card design or format This step is part of setup done before the operator prints cards Do one of the following Use an applicatio...

Page 44: ...ve the replaceable cleaning roller and the ribbon cartridge 2 3 Open the input hopper cover 3 4 Remove unprinted cards from the input hopper 4 5 Open the cleaning card package and remove the cleaning...

Page 45: ...tective cover from the sleeve 2 14 Insert the replaceable cleaning roller with a new cleaning sleeve into the printer 3 15 Replace the ribbon cartridge close the printer cover load cards and resume pr...

Page 46: ...cleaning pen Hold the end of the cleaning pen against the pick roller c Use the LCD panel to run a cleaning card See Cleaning the printer on page 39 Do not insert a cleaning card The printer moves ro...

Page 47: ...sed for the pick rollers Wait a few minutes to allow the rollers to dry for best printer operation and print quality 4 Replace the print ribbon cartridge and cleaning roller Close the printer cover 5...

Page 48: ...ning the printer using the SmartDriver and the card design using the card creation application Avoid placing an image or important data on the other side of the card from a magnetic stripe smart card...

Page 49: ...Card data format see the SP Series Data Formatting Guide for detailed information about Card Layout menus in the printer used to create a card design Open Card commands supported by the printer Tools...

Page 50: ...pressing keys the printer will return to the Printer Ready display after 2 minutes of inactivity Any changes not applied will be lost To leave a selection without changing the value press the Up or D...

Page 51: ...menu system The menu system has three major branches Use the Status menu to view settings and data about the printer Use the Configuration menu to change settings Use the Diagnostics menu to run a cl...

Page 52: ...the Status Menu View the Serial Number 1 With Status Menu displayed on line 1 press the Up or Down Arrow key if needed to display Serial Number on line 2 2 Press the Enter key The display shows the s...

Page 53: ...atus Menu displayed on line 1 press the Up or Down Arrow key if needed to display FW Revision on line 2 2 Press the Enter key The display shows the firmware revision 3 Press the Enter key to return to...

Page 54: ...ard Counters Cycle Count appears on line 2 5 Press the Enter key to view the cycle count or press the Up or Down Arrow key to display Exit on line 2 6 To print cards press the Enter key repeatedly to...

Page 55: ...3 Press the Up or Down Arrow key to display Data Format on line 2 4 Press the Enter key The data format appears on line 2 Possible values are SmartDriver Open Card and Reserved 5 Press the Enter key t...

Page 56: ...address mode The possible values are DHCP or Static IP 3 Press the Enter key to return to the Status menu Data Format is displayed on line 2 4 Press the Up or Down Arrow key to display IP Address on l...

Page 57: ...the Enter key to return to the Status menu MAC Address is displayed on line 2 11 Press the Enter key The MAC address which is set in the factory is displayed on line 2 If the MAC address needs to be c...

Page 58: ...nel shows Printer Ready on line 1 of the display To change settings 1 Press the Enter key to enter the menu system 2 Press the Up or Down Arrow key to scroll to Configuration on line 2 3 Press the Ent...

Page 59: ...own Arrow key to change the backlighting The display changes to show the effect of the new value 4 When the backlighting reaches the level you want press the Enter key The display remains at the new b...

Page 60: ...mat value is displayed on line 2 3 Press the Up or Down Arrow key to display the data format you want Possible values are SmartDriver Open Card requires the Open Card option and Reserved The Reserved...

Page 61: ...58 Use the address mode requested by your network personnel If you have the SmartDriver installed and connected to the printer from any PC suspend communication using the Printer Toolbox If you change...

Page 62: ...appears on line 2 See Set the IP Address Subnet Mask and Gateway Address on page 58 for the steps to follow You must set the IP address subnet mask and gateway IP address for the printer The printer w...

Page 63: ...and sometimes in the gateway address If you need to change just one value you can scroll to the value you need to change in step 2 below 1 With Configuration displayed on line 1 press the Up or Down A...

Page 64: ...subnet mask using the same process as the IP address When you press the Enter key after the fourth byte Gateway Addr appears 8 Press the Enter key The current value appears with the cursor under the f...

Page 65: ...lts in barcodes that can be read by readers at your site 1 With Configuration displayed on line 1 press the Up or Down Arrow key if needed to display K Power on line 2 2 Press the Enter key to display...

Page 66: ...lving card appearance problems 3 Cards jam often The brand of cards might be dirty heavily powdered or bowed curved Consider buying a different brand of cards or clean the printer more often to use th...

Page 67: ...power it on to see if communication resumes See SP Series Info Central for more detailed communication troubleshooting information 6 The printer cover will not close Push down firmly on the front edg...

Page 68: ...rt number 552854 506 prints up to 300 images for duplex printing SP60 Color print ribbon Color print ribbon for the SP60 printer is available as follows YMCKT Color Ribbon Kit part number 552854 604 p...

Page 69: ...additional cleaning supplies to have on hand to address unusual situations A package of 5 replaceable cleaning sleeves is available The part number is 549716 002 A package of 10 cleaning cards is avai...

Page 70: ...messages occurs at the same time In addition the SmartDriver can display messages that begin in the driver not the printer and those messages do not appear on the LCD panel When a message appears on...

Page 71: ...r objects stuck in the module 2 Make sure that the duplex mechanism can move freely in the direction shown Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer clean...

Page 72: ...uck in the module 2 Make sure that the duplex mechanism can move freely in the direction shown Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and...

Page 73: ...anual duplex Possible Cause 2 The connection between the duplex module and the rest of the printer is damaged Solution 2 Check the printer to see whether a duplex module is included in the printer If...

Page 74: ...stuck in the module Make sure that the duplex mechanism can move freely in the direction shown Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and...

Page 75: ...ds are jammed going into the printer Solution 2 a Release the stuck card s Fan the cards in the input hopper again to separate them Solution 2 b Cleaning liquid is making cards slip on the pick roller...

Page 76: ...installed If the option is not present in the printer do not send data for the option Possible Cause 2 The printer data format is SmartDriver and the printer was moved from one PC to another PC Solut...

Page 77: ...rinter s Properties or Printing Preferences dialog box to send values to the printer Possible Cause 2 You are using SmartDriver Printer Diagnostics you have attached another printer and have not selec...

Page 78: ...n several times Possible Cause 2 Data being sent to the printer is corrupted or incorrect Solution 2 Obtain the correct update file or a new update file and repeat the process Be sure to select the co...

Page 79: ...tility and the logo requires more memory than is available in the printer Solution Press the Ready key on the LCD panel to clear the logo from the printer and make the printer ready Up to 4 logos can...

Page 80: ...printer EEPROM does not accept the data or setting Solution 2 Power off the printer Wait one minute and then power on the printer Repeat the action again Possible Cause 3 The printer EEPROM does not a...

Page 81: ...1317 Memory Error Memory error Possible Cause 1 The printer memory does not accept the data Solution 1 Power off the printer Wait one minute and then power on the printer Send the file or repeat the a...

Page 82: ...t type of print ribbon such as from YMCKT to KT was installed when the PR 01726 message was displayed Solution 2a To print all cards in progress install a ribbon that is the same type as the previous...

Page 83: ...ard to verify that the printer works correctly The printer is designed to allow you to fix problems while the printer power is on If you changed the type of ribbon in the printer wait several seconds...

Page 84: ...ait until The printer type is SP55 or The printer type is SP60 appears before using buttons or settings in the Printer Toolbox SmartDriver Diagnostics or the Properties or Printing Preferences dialog...

Page 85: ...ending Open Card data a command error occurred Solution 3 Press the Ready key on the LCD panel to clear the job and make the printer ready See the SP Series Data Formatting Guide for detailed informat...

Page 86: ...The system has a temporary communication problem Solution 1 Print the card data again Possible Cause 2 The host computer and printer have a communication problem Solution 2 Troubleshoot a communicatio...

Page 87: ...head cable is fully seated in the printhead cartridge Close the printer and power it on Possible Cause 2 The printer identified a problem while it was running a diagnostic test Solution 2 Power the pr...

Page 88: ...Change the data to be encoded make sure the application is set to the same format as the track and resend the print job Possible Cause 2 Data sent includes characters not allowed by the magnetic strip...

Page 89: ...s a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have...

Page 90: ...second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have se...

Page 91: ...message appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the...

Page 92: ...essage appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the c...

Page 93: ...nd the card to print again Solution 1b Make sure cards are free of dirt or oil Solution 1c If the message appears again run a cleaning card change the cleaning sleeve and then clean the rollers in the...

Page 94: ...the printer to use High Coercivity using Diagnostics To encode with Low Coercivity obtain Low Coercivity cards Make sure the cards work with your magnetic stripe reader Tips for success If the magneti...

Page 95: ...e coercivity value Possible Cause The magnetic stripe module received an unexpected value that it cannot use Solution Power the printer off and on to restore the default values Disconnect the power co...

Page 96: ...e magnetic stripe module had a temporary failure Solution Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again If the printer resumes and oper...

Page 97: ...An application sent configuration information or a status request to the magnetic stripe module that could not be used Solution Change the information sent by the application if possible If you canno...

Page 98: ...lowed for the track s and resend the print job Possible Cause 2 Data sent uses an encoding format that is not supported by the magnetic stripe module Solution 2 Determine the magnetic stripe formats f...

Page 99: ...e An application sent control information to the magnetic stripe module that could not be used Solution Change the information sent by the application if possible If you cannot change the control info...

Page 100: ...ause The magnetic stripe module had a temporary failure Solution Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again If the printer resumes a...

Page 101: ...e 2 The connection between the magnetic stripe module and the rest of the printer is damaged Solution 2 Check the printer to see whether a magnetic stripe module is included in the printer If it is po...

Page 102: ...printer component is stuck in the wrong position Solution Fix the printer by clearing any obstructions Power the printer off and on Disconnect the power cord from the printer power supply and then con...

Page 103: ...Page 98 Turn the page for information about the next message...

Page 104: ...d module or at the end of the card track 4 Turn the Manual Advance Knob to move the card 5 If needed grasp an end of the card and pull to move the card 6 Replace the ribbon cartridge and close the pri...

Page 105: ...eaning roller and run a cleaning card If the problem remains clean the printer rollers If you cannot fix the problem contact your service provider for assistance Related Topics Cleaning the printer on...

Page 106: ...ter had a temporary failure Solution Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again If the printer resumes and operates the problem was...

Page 107: ...ems inside the printer such as a cleaning roller that is out of place Fix any problems that you see Make sure that no cards are stuck in the printer Remove any cards from inside the printer Make sure...

Page 108: ...ake sure that air can circulate around the printer If the printer is operating in an environment above 95 F 35 C for a short time power off the printer and resume printing when the temperature reaches...

Page 109: ...printhead cable to the printhead cartridge Make sure the plug is pushed all the way into the receptacle Replace the printhead cartridge in the cover arm close the printer and power on the printer If t...

Page 110: ...print ribbon removed used ribbon from the take up spool and fasten the cut end of ribbon to the empty take up spool Tips for success Make sure the printhead cartridge is seated correctly in the cover...

Page 111: ...rinter had a temporary failure Solution Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again If the printer resumes and operates the problem w...

Page 112: ...had a temporary failure Solution Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again If the printer resumes and operates the problem was tem...

Page 113: ...Page 108 Turn the page to see information about the next message...

Page 114: ...he roll Solution 2 Load a new roll of monochrome print ribbon Technical issues If you have recently changed edge to edge settings using the SmartDriver printing might be too close to the edge of the c...

Page 115: ...ual to the card size in the long direction 3 37 inches or 85 60 mm Printing might not be positioned properly on the card Change the Left Right position of printing using the SmartDriver so the printin...

Page 116: ...oad the print ribbon correctly and then close the cover Possible Cause 3 This ribbon has been completely used Solution 3 Use a new roll of ribbon Tips for success When this message appears replace the...

Page 117: ...ogram to send the card data to print If the ribbon was repaired the wrong take up spool was used Repair the ribbon again using the correct take up spool for this ribbon If you cannot fix the problem c...

Page 118: ...tridge Solution 1 Power off the printer Attach the printhead cables correctly Possible Cause 2 The printhead cable or printhead cartridge is faulty Solution 2 If you have another printhead cartridge y...

Page 119: ...indicate a problem it means that about 90 percent of the print ribbon has been used This message is for your information so that you can plan to replace the print ribbon When you press the Ready key o...

Page 120: ...e print ribbon Possible Cause 2 You have installed a roll of Datacard print ribbon that is not supported by the printer Solution 2 Make sure the new type of ribbon is approved for use with this printe...

Page 121: ...rd data to the printer Possible Cause 2 The connection between the smart card module and the rest of the printer is damaged Solution 2 Check the printer to see whether a smart card module is included...

Page 122: ...rd 6 loading 5 not picked 70 preventing jams 41 printing 37 printing test card 13 quality optimizing 43 card design 35 cleaning frequency 40 printer rollers 41 supplies 64 cleaning card part number 64...

Page 123: ...9 types 15 viewing 50 Datacard Customer Care Center ii DB9 port 4 DHCP network addressing 26 display see LCD panel 10 DM messages 66 Down Arrow key 10 duplex messages 66 duplex module 1 4 E electrical...

Page 124: ...n utility 23 I Info Central ii information resources ii input hopper card capacity 4 loading 5 location 1 installation overview 21 prepare the printer 26 using Ethernet port 27 with wired print server...

Page 125: ...ion and type 4 on test cards 13 orientation in input hopper 6 support by data format 20 manual advance knob 2 memory error 76 menu LCD panel 46 messages on LCD panel 11 65 on PC 65 responding to 65 wh...

Page 126: ...supported 20 option on printer label 4 printing a card 37 set up card design 35 setting data format 55 utilities 23 operating environment 22 operating systems supported for Open Card feature 25 optio...

Page 127: ...river set up 35 SNMP support 36 supplies 63 toolbox 37 viewing serial number 47 printhead cartridge 3 error 97 temperature 103 printing a card from a PC 37 using Open Card format 38 using the SmartDri...

Page 128: ...t card error 116 optional serial port 2 optional USB port 2 orientation in input hopper 6 printer label 4 support by data format 20 SmartDriver data format 10 16 37 features supported 20 set up 35 set...

Page 129: ...oubleshooting 61 turning on the printer 9 U Up Arrow key 10 USB port connect print server 28 location 2 wired print server 28 wireless print server 29 utilities 74 file2prn 23 HP Web JetAdmin 23 opera...

Page 130: ...designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy...

Page 131: ...rd Printers for Japan This equipment is in the Class A category of information technology equipment based on the rules of the Voluntary Control Council for Interference by Information Technology Equip...

Page 132: ...misuse of this equipment DataCard Corporation assumes no liability for incidental special or consequential damage of any kind Equipment specifications applications and options are subject to change a...

Page 133: ...onnect safety interlocks on covers Operate the printer with the cover closed Acknowledgments Microsoft Windows NT and Windows are trademarks or registered trademarks of Microsoft Corporation Select Ma...

Page 134: ...11111 Bren Road West Minnetonka MN 55343 9015 952 933 1223 952 933 7971 FAX www datacard com Datacard is a registered trademark of DataCard Corporation August 2004 558871 001 Rev B Dealer information...

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