Data General AViiON Series, Customer Documentation

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TIPS ORDERING PROCEDURES
TO ORDER
1. An order for documentation can be placed with the Technical Information and Publications Services
(TIPS) in three ways:
A. Mail Order – Use the order form on the opposite page and fill in all requested information. Be sure to
include shipping charges and local sales tax. If applicable, write in your tax exempt number in the space
provided on the order form. Send your order form with payment to:
Data General Corporation
ATTN: Educational Services/TIPS A131
4400 Computer Drive
Westboro, MA 01581–9973
B. Telephone – Call TIPS at 1–800–343–8842, Option #4, for all orders that will be charged by credit card or
paid for by purchase orders over $50.00. Training representatives are available from 8:30 AM to 5:00 PM
EST.
C. Fax – You can fax your order to (508) 898–4244 for quick, convenient service.
METHOD OF PAYMENT
2. As a customer, you have several payment options:
A. Purchase Order – Minimum of $50. If ordering by mail, a hard copy of the purchase order must
accompany order.
B. Check or Money Order – Make payable to Data General Corporation.
C. Credit Card – A minimum order of $20 is required for MasterCard or Visa orders.
SHIPPING
3. To determine the charge for UPS shipping and handling, check the total quantity of units in your order
and refer to the following chart:
Shipping & Handling Charge
Total Quantity UPS Airborne (Overnight)
1–5 Items $5.00 $15.00
6–10 Items $10.00 $25.00
11–40 Items $15.00 $35.00
41–100 Items $50.00 $70.00
Over 100 Items $100.00 Call for price
VOLUME DISCOUNTS
4. The TIPS discount schedule is based upon the total value of the order. This schedule does not apply to
Maintenance Service Guides and Maintenance Documentation Packages (MDPs).
Order Amount Discount
$500–$999.99 10%
Over $1000.00 20%
TERMS AND CONDITIONS
5. Read the TIPS terms and conditions on the reverse side of the order form carefully. These must be
adhered to at all times.
DELIVERY
6. Allow at least two weeks for delivery.
RETURNS
7. Items ordered through the TIPS catalog may not be returned for credit.
8. Order discrepancies must be reported within 15 days of shipment date. Contact your TIPS Administrator
at 1–800–343–8842, Option #4, to notify the TIPS department of any problems.
INTERNATIONAL ORDERS
9. Customers outside of the United States must obtain documentation from their local Data General
Subsidiary or Representative. Any TIPS orders received by Data General U.S. Headquarters will be
forwarded to the appropriate DG Subsidiary or Representative for processing. Canadian customers
should call 1–800–565–3583.