Dascom DC-3300, User Manual

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DC-3300 User Manual v1.0
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Incomplete printout?
① Check manual settings
Check card software design layout matches card dimensions.
Check the landscape/portrait orientation in the driver.
② Check interface cable
If the text is printed in strange colors, use the USB cable supplied with the
printer. Check secure and proper connection between printer and your
computer.
Try another cable.
③ Check if the printer is clean
See Section 2.3 to clean/replace cleaning rollers.
④ Check if cards are clean
Take precautions to keeps cards free from dust and contamination.
⑤ Check ribbon
Check if ribbon is installed properly. Check that the ribbon is running smoothly.
⑥ Check print head
If a straight white line(s) travels across the length of your card, the print head may be
dirty or defective. If the problem persists after cleaning, please contact your Dascom
reseller.
5.3.2 Clear Jammed Card
Do not turn off the power. The print job will be lost.
Do not attempt to use any tool (screwdriver or sharp object) to remove a jammed card.
Sharp objects may damage the rollers and heating rollers. Damages caused by such
action may void the warranty
。
To reduce the chance of card jamming
① See Section 2.1.3 to set the proper card thickness dial.
② Use cards with thickness specified in the specifications.
③ Check that cards are not bent.