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Dascom DC-3300, User Manual

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DC-3300

User Manual v1.0

38

2.5 Updating Firmware

It’s very easy to update the firmware, but if the installation of firmware is incorrect, the printer will be

damaged.

Before updating, please contact DASCOM dealer for advice on the implementation of the upgrade. In

general, updates are required only when a problem or failure is explicitly identified in DASCOM.

To download the update, please visit

WWW.DASCOM.COM

The steps to update firmware:

(1) Select the control panel on the start key in the lower left corner of the Windows taskbar.

(2) Select the device and printer, then double clicks.

(3) Choose the printer property on the printer menu.

(4) Select the “tools” label and click the printer icon.

Summary of Contents for DC-3300

Page 1: ...User Manual DC 3300 Card Printer ...

Page 2: ...osive substances Ensure the printer is connected to a socket with the correct voltage Always disconnect the printer from power source before opening the device to perform maintenance work or remedy errors Do not expose the printer to high temperature direct sunlight or dust Keep all liquids away from the printer Protect the printer from shock impact and vibration Make sure that both printer and co...

Page 3: ...Gasen oder explosiven Stoffen auf Den Drucker nur an eine Steckdose mit der richtigen Spannung anschließen Wenn Sie den Drucker vom Netz trennen wollen den Drucker ausschalten und immer den Netzstecker an der Steckdoseziehen Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen Keine Flüssigkeiten mit dem Drucker in Berührung bringen Den Drucker keinen Erschütterungen ...

Page 4: ...ue la tension est correcte Pour déconnecter l imprimante de l alimentation principale mettre l imprimante hors tension et toujours débrancher le connecteur secteur de la prise murale Ne pas exposer l imprimante à des températures élevées à la lumière directe du soleil ou à la poussière Ne pas mettre l imprimante en contact avec des liquides Ne pas exposer l imprimante à des chocs impacts ou vibrat...

Page 5: ...osive Collegare la stampante a una presa di corrente con tensione adeguata Per scollegare la stampante dalla rete di alimentazione spegnere la stampante e disinserire sempre il connettore di rete dallapresa Non esporre la stampante ad elevate temperature né alla luce solare diretta e alla polvere Evitare il contatto della stampante conliquidi Non esporre la stampante a colpi scosse ovibrazioni Ver...

Page 6: ...ancias explosivas Asegure conectar la impresora sólo a un enchufe con un voltaje correcto Cuando quiera desconectar la impresora de la red apague la impresora y siempre hale de la clavija de alimentación del enchufe nunca delcable No exponga la impresora a temperaturas altas a la luz solar directa y al polvo No ponga la impresora en contacto con fluidos Nunca exponga la impresora a sacudidas choqu...

Page 7: ...ламеняющихся газов и взрывчатых веществ Включайте принтер в розетку только с соответствующим напряжением Если Вы хотите отключить принтер от напряжения сначала выключите принтер сам и затем выньте штекер из розетки Берегите принтер от нагревания от попадания на него прямых солнечных лучей и пыли Не допускайте попадания жидкости на принтер Нельзя подвергать принтер тряске ударам ивибрации Убедитесь...

Page 8: ... substânciasexplosivas Assegure se de conectar a impressora à tomada elétrica com a voltagem apro priada Quando desligar a impressora da rede desligue sempre a impressora e retire o cabo da tomada Não exponha a impressora a temperaturas altas ou luz solar direta Não aproxime substâncias líquidas da impressora Proteja a impressora de choques impactos e vibrações Desligue a impressora e o computador...

Page 9: ...mayın Yazıcı akım kablosunu sadece doğru gerilime sahip bir prizetakın Yazıcıyı şebeke ağından ayırmak istediğinizde yazıcıyı kapatın ve ağ fişini her zaman prizden çıkartın Yazıcıyı ne yüksek ısılı ne de doğrudan güneş ışığına ve toza mâruz kalan mekânlarda bulundurun Yazıcı hiçbir sıvı maddeyle temasta olmamalıdır Yazıcı hiçbir sarsıntıya darbeye veya titreşime mâruz kalmamalıdır Veri kablosu ba...

Page 10: ...ENTS Windows Windows 7 Windows 8 Windows 10 Windows XP and Windows Vista are trademarks of Microsoft Corporation All other product names and company names appearing in this manual are the registered trademarks or trademarks of their respective holders ...

Page 11: ...I DC 3300 User Manual v1 0 About This Manual This manual provides information that describes the basic operation enabling safe and correct use to the operators of DC 3300 Printer ...

Page 12: ...entified by their level of importance as defined below Read the following carefully before handling the product CAUTION Provides information that must be observed to prevent damage to the equipment or loss of data NOTE Advises you of information that is essential to complete a task ...

Page 13: ... the card inlet according to the thickness of the cards 24 2 1 4 Managing Rejected Cards 24 2 2 Replacing the Ribbon 25 2 3 Replacing the Cleaning Roller 27 2 4 Printing card 28 2 5 Updating Firmware 38 CHAPTER 3 NORMAL MODE AND USER MODE 40 3 1 Normal Mode 40 3 2 User Mode 40 3 3 The major menus 43 3 3 1 Sub menus for Printer Info 43 3 3 2 Sub menus for Head Info 43 3 3 3 Sub menus for Version In...

Page 14: ...bleshooting 48 5 3 Troubleshooting 49 5 3 1 Faults Related to Printing 49 5 3 2 Clear Jammed Card 51 5 3 3 Change the Print Head 52 5 4 Technical support 52 5 4 1 DASCOM partner network 52 5 4 2 More information 53 CHAPTER 6 SPECIFICATION 54 APPENDIX I FCC STATEMENT 56 APPENDIX II DASCOM EPRESENTATIVES 57 ...

Page 15: ...aterial Check if the parts and accessories in the box are complete as the following picture If found any damage Please contact the carrier and notify your authorized Dascom reseller to realize the steps to be taken When repairing the printer you must provide the complete original package outer crate wedge and package If send back the printer without original package or the accessories are damaged ...

Page 16: ... 1 unit Power cord 1 piece USB cable 1 piece Cleaning Card 1 piece option Cleaning Stick 1 piece option AC adapter 1 piece Graphic Installation Guide 1 piece CD ROM 1 piece Includes Driver CardEditor software CardEditor User Guide User manual Installation Guide ...

Page 17: ...ug and electrical outlet Humidity produces a micro current on the surface causing overheating Do not damage or modify the Power Cable Also do not place heavy objects pull or bend power cord excessively Do not plug in or unplug the Power Cable if your hands are wet Ensure a ground wire is connected When connecting the ground wire note the following cautions Recommended connections for ground wires ...

Page 18: ...parts Under the following conditions images on cards may deteriorate or cards may warp afterprinting The surface of the card is in contact for an extended period with a vinyl card holder or synthetic leather or other material that contains a plasticizer The surface of the card is exposed to direct sunlight for an extended period The card is repeatedly rubbed against a hardobject such as a key The ...

Page 19: ... to load cards Max 100 pieces of 0 76mm thickness cards can be placed Thermal print head Core component of the printer Control panel Includes the keys the LCD Panel and LED indicator for operating the printer Card eject slot Ejects printed cards Knob If the jammed card can not be ejected power off the printer and turn the knob Top cover Thermal print head Front cover Control panel Card eject slot ...

Page 20: ...wer socket Used to connect Power Cable Power switch Turns power on and off USB Hub port Connect to the printer via USB Hub port USB port Connect to the printer via USB port Ethernet port Connect to the printer via Ethernet port USB port Power switch Ethernet port Power socket USB Hub port Cover open lever ...

Page 21: ...er There re two LED lights blue means ready red means error The following combinations of different lights and buzzer show different statuses of the printer Printer Status Ready LED Blue Error LED Red Buzzer Initiating Flashes Flashes Heating Ready On Off Menu setup On On Printing Flashes Off Warning Flashes Flashes Error Off On Buzz constantly LCD User can view the status of printer and or modify...

Page 22: ...e computer are powered off 2 Connect the power adapter to the printer 3 Connect the power cord to the power adapter 4 Connect the power cord to the power socket Power on and power off Press the power switch I switch on the printer Press the power switch O switch off the printer ...

Page 23: ...ll the ports are located on the left side of the printer please choose the proper port 1 Ensure your printer is switch off 2 Insert the interface cable into the corresponding port 3 Connect the other end of the interface cable to the hostcomputer 1 5 1 Connecting to Computer via USB port 1 5 2 Connecting to Computer via Ethernet port ...

Page 24: ... be configured with a Duplex option based on the customers requirement In User Mode setup the menu to implement Double Sided Printing and Rear Side Ejecting functions Front view of the printer with a duplex option Rear view of the printer with a duplex option ...

Page 25: ...d the Driver on the accompanied CD The guide steps are operated with Win 10 system 1 7 1 Installing Windows Driver via USB Connect the USB cable to the computer and turn on the printer Put the CD ROM into the computer then choose Printers driver Install program The Install program will guide you through the necessary steps to finish the whole installation Please follow the installer carefully Some...

Page 26: ...DC 3300 User Manual v1 0 12 2 Select the Driver Selection and appropriate Port Selection click Next 3 Set up the printer name or go with the default click Start to begin the process ...

Page 27: ...DC 3300 User Manual v1 0 13 4 Waiting for the installation 5 When the Driver has been successfully installed click the Finish button ...

Page 28: ...e computer and choose the Drivers Install program The Install program will guide you through the necessary steps to finish the whole installation Ensure the printer and the computer are on the same LAN before installation Switch on the printer Please follow the installer carefully Some Windows versions require users to have administrator privileges to install the driver 1 Select Ethernet connectio...

Page 29: ...DC 3300 User Manual v1 0 15 2 To search for the network attached Printer click Search button ...

Page 30: ...DC 3300 User Manual v1 0 16 3 Select your printer by clicking on it then click on the Modify Printer button ...

Page 31: ...DC 3300 User Manual v1 0 17 4 You can modify the Printer name IP address acquisition mode IP address Subnet mask Click the OK when you finish ...

Page 32: ...DC 3300 User Manual v1 0 18 5 Return to the Ethernet port configuration page wait for a few seconds you can see the updated Ethernet information ...

Page 33: ...DC 3300 User Manual v1 0 19 6 Select your printer click Select The corresponding IP address information is displayed at the bottom left The installation will start when you click on OK ...

Page 34: ...DC 3300 User Manual v1 0 20 7 Select the Driver Selection and appropriate Port Selection click Next 8 Set up the printer name or go with the default click Start to begin the process ...

Page 35: ...DC 3300 User Manual v1 0 21 9 Waiting for the installation 10 When the driver has been successfully installed click the Finish button ...

Page 36: ...s blank card magnetic stripe card contact smart card contactless smart card and pre printed card Non CR 80 cards may cause defective print results or become stuck or lodged in the printer requiring service Do not use the cards listed below Previously printed cards by other card printers Damp cards Cards containing foreign particles such as glass or metal Embossed cards Cards contaminated with oil ...

Page 37: ... to the Card cassette Max 100 pieces of 0 76mm thickness cards can be stored Please load the cards carefully Ensure that magnetic stripe CARDS and contact smart CARDS are properly placed in the card feeder If the card is inserted in the wrong direction the code selection may not work properly ...

Page 38: ...rejected cards are ejected from the rear slot However the two slots are interchangeable for your preference Follow the below procedures to assign the location of the Reject Slot Refer Section 3 2 to change from Normal Mode to User Mode Press the Key until Card Setup is displayed Press the SET Key Press the Key until Std card exit Error card exit is displayed Press the SET Key Press the Key to sele...

Page 39: ...in the warranty period fees may be charged on servicing the printer using non genuineproducts You can get the unused quantity of ribbon Refer Section 3 3 to get the unused amount of your ribbon Via the LCD Panel or through the Printers Driver an estimation of the remaining Ribbon quantity can be viewed if it is sufficient for your current print job The LCD displays the RIBBON END warning when ribb...

Page 40: ...e into the front ribbon cartridge slot and the empty ribbon spindle into the rear ribbon cartridge slot Tighten the ribbon and close the top cover to its original position 1 When the ribbon roller is mounted to the cartridge base push it down to the bottom with a little force 2 After installation the ribbon film should be slightly tightened without any no skew ...

Page 41: ...you change the ribbon to guarantee the print quality and protect the print head 1 Lift the cover open lever to open the top cover 2 Tear off the protective film on the cleaning roller 3 Place the big end of the cleaning roller to the left when facing the printer while the small end to the right and put it vertically into the slot in front of the ribbon cartridge slot ...

Page 42: ...nerate and edit content that needs to be printed 1 Double click on Card Editor icon to start the program On the Card Editor Home Page you will see 5 buttons Click above buttons separately can control different function Button 1 New user can create a new card Button 2 Template user can choose a suitable card template then edit and modify it Button 3 Open user can open the card file which filename e...

Page 43: ...user can choose the card type he she wants Select CR80 in card type and select Landscape or Portrait depending on the card direction Then click OK 3 Click Template on the right side of the user interface then user can see many default templates as follow ...

Page 44: ... can print the card directly by clicking on the Print button 6 If you want to modify the driver settings such as card direction single side or double sided printing card modification or processing you can click Advanced Option to change the driver As for popup print Settings and then click ok to save Settings Then click print ...

Page 45: ...a O layer Setting and Maintenance Card Tab Card Size Print Quantity Automatic RibbonDetection Print Side User can choose front reverse side to print Printer can print the image on the card reverse side and can also split the different color of the ribbon Card Orientation Portrait or Landscape Rotation Rotate 180 printing on the front reverse side ...

Page 46: ...olor via settings User can also adjust the color brightness contrast and chroma Black settings User can print black via print K color or YMC secondary colors and K color As well as user can choose monochrome printing color printing set the black valid area and the black invalid area ...

Page 47: ... color via settings User can also adjust the color brightness contrast and chroma Black settings User can print black via print K color or YMC secondary colors and K color As well as user can choose monochrome printing color printing set the black valid area and the black invalid area ...

Page 48: ...DC 3300 User Manual v1 0 34 Print Mode Tab Standard Best Custom ...

Page 49: ...DC 3300 User Manual v1 0 35 Print Area Tab Front Side Print Area Back Side Print Area ...

Page 50: ...DC 3300 User Manual v1 0 36 O Layer setting Tab O Layer area Printable area color O Layer File Path ...

Page 51: ...aximum printing area and minimum printing area Printer parameter setting User can read the detailed printer parameter Enable Status Monitor Decide whether to show the Printer Status Monitor or not during printing Color Management Processing optimization of Color can make the color more consistent with the color displayed by the software ...

Page 52: ...ion of the upgrade In general updates are required only when a problem or failure is explicitly identified in DASCOM To download the update please visit WWW DASCOM COM The steps to update firmware 1 Select the control panel on the start key in the lower left corner of the Windows taskbar 2 Select the device and printer then double clicks 3 Choose the printer property on the printer menu 4 Select t...

Page 53: ...pdate is finished click Exit 6 After the upgrade you can create the personalization card with this printer Do not interrupt the transmission between the computer to the printer during the download Such as switch off the printer or computer power unplug the cable etc Otherwise printer might not restart In case of such failure please contact DASCOM dealer ...

Page 54: ...r 1 second the LCD displays the temperature of the heater unit and print head Heater Temp 43 Print head Temp 38 Normal Mode Message List Initialize The printer undergoes system diagnostic and initialization Cards remaining in printer from a previous irregular session will beejected Ready The printer is awaiting host requests or commands Printing The printer is in a printing session Power Save Mode...

Page 55: ...e Quit the Menu Yes Function of four keys in User Mode Menu Exit Key back to its parent menu i e one level up in the menu hierarchy Key previous item Key next item SET Key an affirmative response to the second line in the LCD Moving between menus in the same level Section 3 3 lists out eleven menus in the same level from Printer Info Version Info to Reset User Default Consecutively pressing keys s...

Page 56: ...isted in Section 3 3 When SET appears on the second line of the menu pressing SET Key enters available sub menus or parameter values Below the right menu is the sub menu of the left one Consecutively press Menu Exit Key until the LCD shows Quit the Menu Then press SET Key to return to Normal Mode Printer Info SET Printer Info SET SET Key Menu Exit Key Version Info SET Main Version 1 0 10 0 Quit th...

Page 57: ...sts on the printer A value of tens or more for Card Count is normal during manufacturing of your printer 3 3 2 Sub menus for Head Info View the print head information in two sub menus Print Count Print head S N Record the new print head serial number after replacement otherwise failure to do so affects print quality and voids the warranty for this print head 3 3 3 Sub menus for Version Info View t...

Page 58: ...IDE REAR SIDE Error card exit FRONT SIDE REAR SIDE If the printer is not configured with duplex option the error cards are ejected from front slot by default 3 3 6 Sub menus for Ribbon Setup View and change ribbon Ribbon Type YMCK YMCKK YMCKO YMCKOK BLACK Ribbon near end 0 100 When the unused amounts of ribbon reaches the values specified in Ribbon near end the LCD displays warning messages Check ...

Page 59: ...92 168 0 12 Subnet Mask 255 255 255 0 DefaultGateway 192 168 0 1 MAC Address BC 9D A5 07 4F 56 Timeouts s 10 USB ID OFF ON 3 3 9 Sub menus for Cleaning Execute the cleaning process following instructions shown on the LCD display 3 3 10 Sub menus for Option Magnetic Encoder IC R W1 IC R W2 duplex 3 3 11 Sub menus for Reset Default Reset Factory Default ...

Page 60: ...ibbon sponge 3 Open the top cover to remove the ribbon then close the cover Cleaning Cleaning Card Set Key is displayed 4 Put the cleaning card in the card feeding slot and press the SET Key to start cleaning 5 After cleaning Cleaning Over Put ribbon sponge is displayed 6 Open the top cover to put in the ribbon then close the cover Cleaning Menu Key Exit is displayed 7 Exit the User Mode Push Set ...

Page 61: ...job No Ribbon Do not turn off power Refer to Section 2 2 to replace a new ribbon Press SET Key to clear this warning and the printer resumes the previous printing after initialization Invalid Ribbon Probable Cause Unrecognized ribbon Action Do not turn off power Refer to Section 2 2 to reload the ribbon if ribbon is skewed Or check if ribbon type is YMCK YMCKK Press SET Key to clear this warning a...

Page 62: ...rors not listed above Please inform Error Code displayed on the lower right of the LCD 5 2 Valuable Help from You For Troubleshooting Help us identify the following for us to resolve your problem s The version number of the software installed You can confirm the version number of driver installed in your Microsoft Windows PC as follow steps 1 Press the start button in the lower left corner of the ...

Page 63: ...r is connected to the printer Check if the printer is connected correctly to power Check if the LCD display shows READY Confirm power accessories provided for this printer are correctly installed Check the USB cable Check if the USB cable is connected to your printer and your host Check the ribbon Check if the ribbon is properly installed Check if associated parts are locked in properly Check card...

Page 64: ... rollers White Line Ribbon not properly installed Check the proper installation of the ribbon Check if ribbon is folded up Dirty or defective print head Please contact local reseller Vague or Light Image Improper ribbon installation Check the proper installation of the ribbon Check if ribbon is folded up Ribbon not synchronized Open and close the front cover to synchronize theribbon Dirty printer ...

Page 65: ...ion Check ribbon Check if ribbon is installed properly Check that the ribbon is running smoothly Check print head If a straight white line s travels across the length of your card the print head may be dirty or defective If the problem persists after cleaning please contact your Dascom reseller 5 3 2 Clear Jammed Card Do not turn off the power The print job will be lost Do not attempt to use any t...

Page 66: ...nstall the printer in a dust free environment as detailed in the specifications Use good well conditioned cards clean without deterioration causing head damage 5 4 Technical support If you have trouble configuring and using a printer read this manual carefully If you still can t solve the problem you can get detailed information and help via the DASCOM partner network 5 4 1 DASCOM partner network ...

Page 67: ... you can visit DASCOM website WWW DASCOM COM and find information about the use and troubleshooting of DASCOM printers in the driver and support section You can download the latest version of firmware print driver and use manual DASCOM printer usage and maintenance related video and FAQ FAQ section ...

Page 68: ...on YMCKK Ribbon YMCKO Ribbon YMCKOK Ribbon BLACK Ribbon Print speed Single sided colour YMCKO 220 cards hour Monochromatic K 1000 cards hour Double sided colour YMCKO K 165 cards hour Security feature Ribbon encryption RFID Connection USB 1 0 1 1 2 0 Ethernet 10 100Base T USB HUB Option Duplex magnetic stripe card contact smart card contactless smart card big card cassette for 200 pieces cards Car...

Page 69: ...tte for 200 pieces cards Manual feed single piece 30 pieces of 0 76mm thickness cards Card feeding system Automatic feed from Card Cassette Manual feed single piece Card ejecting Front in front out Front in rear out Operation panel LCD button Operating environment Temperature 15 30 Humidity 35 95 RH Storage environment Temperature 5 45 Humidity 35 96 RH ...

Page 70: ...ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with Dascom instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television recepti...

Page 71: ...Fax 44 0 1256 481400 www dascom com FRANCE DASCOM Europe GmbH 117 Avenue Victor Hugo 92100 Boulogne Billancourt France Phone 33 1 73 02 51 98 www dascom com CHINA Jiangmen Dascom Computer Peripherals Co Ltd No 399 Jinxing Road Jianghai District Jiangmen City Guangdong Province P R China www dascom com All rights reserved Translations reprinting or copying by any means of this manual complete or in...

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