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PA G E 2 1
HINTS AND TIPS
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
The induction
hob cannot be
turned on.
No power.
Make sure the cooktop is connected to the
power supply and that it is switched on. Check
whether there is a power outage in your home
or area. If you’ve checked everything and the
problem persists, call a qualified technician.
The touch controls
are unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’ for instructions.
The touch controls
are difficult to
operate.
There may be a slight film of water over the
controls or you may be using the tip of your
finger when touching the controls.
Make sure the touch control area is dry and
use the ball of your finger when touching
the controls.
The glass is
being scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or cleaning
products being used.
Use cookware with flat and smooth bases.
See ‘Choosing the right cookware’.
See ‘Care and Cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the construction
of your cookware (layers of different metals
vibrating differently).
This is normal for cookware and does not
indicate a fault.
The induction
hob makes a
low humming noise
when used on a high
heat setting.
This is caused by the technology of
induction cooking.
This is normal, but the noise should quieten
down or disappear completely when you
decrease the heat setting.
Fan noise
coming from the
induction hob.
A cooling fan built into your induction hob
has come on to prevent the electronics from
overheating. It may continue to run even
after you’ve turned the induction hob off.
This is normal and needs no action.
Do not switch the power to the induction hob
off at the wall while the fan is running.
Pans do not become
hot and appears in
the display.
The induction hob can’t detect the pan
as it is not suitable for induction cooking.
The induction hob cannot detect the pan
because it is too small for the cooking zone
or not properly centred on it.
Use cookware suitable for induction cooking.
See section ‘Choosing the right cookware’.
Centre the pan and make sure that its base
matches the size of the cooking zone.
The induction hob
or a cooking zone
has turned itself off
unexpectedly, a tone
sounds and an error
code is displayed
(typically alternating
with one or two
digits in the cooking
timer display).
Technical fault.
Please note down the error letters and
numbers, switch the power to the induction
hob off at the wall, and contact a qualified
technician.
