Danaher Motion B8962, Operator'S Manual

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IDC Product Support
IDC Product Support
Factory Authorized Distributors
IDC has factory authorized automation technology distributors located throughout
North America,Western Europe,and the Pacific Rim.Each has been selected for
their technical expertise,their local market knowledge,and exemplary business
practices.They are ready to assist you in applying IDC’s systems,as well as other
complementary equipment.Contact us at (815) 226.2222 for the name of the
distributor in your area.
Regional Offices
IDC Distributors are supported by local,direct Danaher Motion Field Sales
Engineers (FSE’s).IDC Regional Managers are available to assist with unusually
demanding applications,present on site customer seminars,determine custom
product needs,or respond to high volume requirements.
Toll Free Technical Support
IDC employs a large staff of mechanical and electrical engineers,whose full time
responsibility is to help you select the proper system,install it correctly, and get it
up and operating to your satisfaction.The toll free number is (800) 227-1066.Email
should be directed to:support@idcmotion.com.
CAD Library
All IDC actuator, motor and gear motor CAD dr awings,in a .DXF
format,are available to save you valuable design time and prevent transcription
errors.These are located on website and on the IDC CD-Rom.
Warranty & Repairs
Danaher Corporation warrants this product to be free of defects in material and
workmanship for a period of two (2) years from the date of shipment to the end
user. Products that have been improperly used or damaged,in the opinion of
Danaher Motion,are not subject to the terms of this warranty.
Danaher Motion maintains a repair facility at its factory in Rohnert Park,California
for products manufactured by Danaher Motion.Prior approval by Danaher Motion
is required before returning any product for any reason.All returned packages must
be accompanied by an RMA# (Return Material Authorization Number).
To obtain return authorization,contact your local IDC distributor or IDC.Please
note the following procedure:
1. Obtain the model and serial number of the defective unit.
2. Prepare a purchase order for possible repair cost,in the event that the unit is
not warranted.
3 . Contact your IDC distributor or Danaher Motion (707)586-1473 for an RMA#.
4. Provide the information describing the nature of the failure.The better the
information,the faster we’ll have your problem resolved.
5. Ship unit prepaid to:
Danaher Motion
600 Martin Ave.,Suite 103
Rohnert Park,CA 94928