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Exchange and Repair Program
8.2 Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1.
Call or fax Daktronics Customer Service:
Phone: 888-DAK-SIGN (888-325-7446) Fax: 605-697-4000
2.
Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3.
Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend using packing peanuts
when shipping.
4.
Enclose:
•
Your name
•
Address
•
Phone number
•
The RMA number
•
A clear description of symptoms
Shipping Address
Daktronics
Customer Service Receiving
PO Box 5128
201 Daktronics Drive
Brookings, SD 57006
Attn: RMA#__________
